What Our Singaporean Customers Reviewed about China Discovery

Hi April,

My husband and I completed our most wonderful experience and memorable time on the Century Glory Cruise.

We wish to thank you very much for all the pre-cruise arrangements and prompt replies to all our enquiries.

Kind regards,

Tan

Hello Evelyn,

Thanks for making the tour arrangements - we are now back to Singapore - we really enjoyed the tour of the ancient cities of Chengdu and Xian and Luoyang and appreciated China natural beatify and heritage. See you soon and hope to make another trip to the other remarkable places.

Venkta

Hi Rita,

Thanks for all the arrangements made and also compliment to the professionalism of the driver throughout the trip.

Cheers

Cheng

Hi Phoebe,

Yes we did see Fubao for 2.5hrs together with the Evan.

Thank you so much for the arrangement

Eric

Hi April

We are glad to have chosen to Century Oasis. The ship is new, spacious and clean. Staff were friendly and provided excellent service.

Thank you for checking with us and I'm really pleased to have booked with Yangtze River Cruises and for your prompt service.

Regards

Heong

Dear Wonder,

Thank you for the great arrangements for the Fujian tour in June. My family totally enjoyed the Fujian trip, the sights and great food.

Best,

Wai Nam

Hi Rita,

Sorry for the late reply.

Yes, I enjoyed my trip to China very much. The tour guide and driver are amazing and very professional.

Thanks to them, my trip with my family has been very pleasant and this made us wanted to visit the other parts of China again

Please see below my comments.

The tour arrangement was good and adequate pace for our family. I would definitely recomment your service to my friends and family who wished to join a more private tour in China.

Perhaps can add on services to recommend dining places (and assist to make reservations) prior to the trip as there are limited platforms outside China for us to make reservations. For me and my family, we take our dining seriously and would like to enjoy local food. We enjoyed our time, especially in Xi'an, as our guide brought us to places she has patroned for food and went extra miles to recommend good dining places in Xi'an. We love her recommendation.

Thanks and regards,

Finn

Hi Wonder,

Thank you for arranging the tour for us. We sincerely enjoyed our time in China, and would like to commend our tour guide, Sandy! He was very patient, accommodating and took a lot of initiative to help make our trip more comfortable. He was also very knowledgeable about everything that we had to ask. 10/10 tour guide!

Best regards

Cyn Ying

Dear Amber,

Thank you for your kind assistance in planning our ZhangJIajie and Fenghuang Ancient Town family tour. In general, we had a great time.

The booking process is fast and easy, our enquiries were replied promptly.

Our tour guide Ms Liuli is very friendly and responsible. With her help, we didn't have to wait very long even though many attractions were crowded.

A very enjoyable trip, we had already recommended China Discovery to our friend who's planning to visit China this month.

Regards

Guo

Morning Wonder,

we have a good time although the kids were tired after all the walking…hahaha…

Eunice

Hi Evelyn

I enjoyed my tour of Qinghai & Zhangye very much. The guides and drivers were excellent throughout my tour. Thank you for all your help.

I am planning for another tour in Sep and would like to check the 11 days Best Xinjiang Landscape Tour. The last stop of this tour is Kuitan city to visit Dushanzi Grand Canyon. I would like to extend the tour to travel the DU-KU highway and end the tour in Kuga before going back to Urumqi. I will be travelling alone. Please let me know the price for such a tour.

Thank you

Paul

Hi Pheobe,

今天玩得很好！ 走很多，就当运动一下，天气还凉快。

现在在洪崖洞。 夜景很美。

很满意这次的行程。导游和司机都很帮忙。

Evelyn

Hi Rita,

Nina was helpful, considerate, kind, knowlegable, a very nice person.

Bibiana

Hi Leo.

We have ended our private tour today with you. Thank you so much for the wonderful arrangement.

All the 3 drivers and guide are very experienced and knowledgeable. We really get a deep understanding of Xi’an, Chengdu and Chongqing.

Vincent

Feedback as below:

Leo was the fastest to reply. Efficient, patient and very responsive. He is very hard working!

Tour arrangements went smoothly. We appreciate the suggestions and the itinerary.

Definityly! 100% would recommend your service to our people.

The reviews online were exactly what we had experienced. If I were to travel China (Yunnan), I would like move off the beaten tours not major tourist attractions.

Amanda

Hi Rita,

Thank you for your kind assistance in organising the private tour for my group.

Firstly, I must said you are very responsible and trustworthy. As this was the first time we got China Discovery to arrange the above tour,

Highly Recommended for your reliability and the excellent service provided.

It was unfortunate that our trip coincided with China May Day holiday as most places of interests were crowded.

My personal opinion, the program could have been better spaced out especially for seniors.

The train from Chongqing to Xian arrived almost at midnight and we reached hotel about 1am. The departure from hotel to see the Terracotta the next morning was 06:30am. Too tight, we barely had 4hrs of sleep. It would be better if the visit to the Terracotta is in late morning or early afternoon. Unfortunately, my wife and I were unable to join the visit to see the terracotta as we find it very tiring after the long train journey from Chongqing. Had to give it a miss.

However, we did enjoy the Beijing tour very much especially with your guide Mr Jackson Liu. He was very cheerful and knowledgeable. Also very helpful.

Overall it was a very enjoyable trip and will definitely recommend my friends to seek your assistance if they are planning a China trip, My wife and myself will definitely engage your services in the near future for our next China tour.

Thank you again.

Regards

Alvin

Hi, Wonder.

Ok, my friend and I thoroughly enjoyed the cruise - we upgraded the room which we thot was very good and very well maintained. Even the bath towels are of good quality!

Special mention to our guide Lawrence from the ship - he was assigned to assist us since he could speak English - he was very good and made sure we understood the detailed itinerary. We’re very glad that he was there to help us all along the trip!

We think the pace of the tours were good, and the processes and organisation for embarkation etc were very well thought out, planned and executed. We also enjoyed the narration when the ship cruised through the gorges, I think it was also Lawrence who read out the English descriptions of the cruise and the features that we were passing.

If there was one complaint, perhaps it was that there are not enough lifts in the ship and they didn’t go to the top floor. I think this is especially for older tourists like me!

Thanks, I will certainly recommend your services to my friends and relatives.

Lee

Oh congratulations then Jack!

Yangtze River Cruise could be better if the weather was great. We love our room though however should improve on sound proofing the room. Guide Betty for White Emperor City spoke excellent English. We were disappointed with the dual language guide for Three Gorges Dam Project. He spoke Mandarin most of the time and we could barely understand!

Sharon

Dear Leo

I am writing this letter to express our thanks and gratitude to you for making our recent trip an unforgettable one.

The guides provided (David,Gila & Sally) were very professional and exhibited excellent attitude in providing a great service to us taking into consideration our needs and preferences. The group had a wonderful time thanks to your organisation and arrangement of the efficient team for us in this trip,

Overall this was an amazing trip, we all enjoyed it so much. We are now working on a return visit to China and is looking forward to use your services again soon.

On behalf of our group of 11 pax, we sincerely thank you for organising this wonderful trip for us.

Looking forward to more trips to China in the future with your company.

Best regards

Chan

Hi Amber,

1. YES ! You have been very prompt and patient with my queries. At times when she could not provide me with immediate answers, she would also let me know and that she's working on it.

2. Tour arrangements are well arranged. The guides are very knowledgeable and could explain to us well when visiting the places of interest.

YES! Willing to recommend!

Kind regards

Janice

Hi Rita,

Thanks for all your help.

The tour arrangements are able to be tailored to our interests.

I will like to plan to go to Tibet. When is a good time?

Thanks and with regards.

Elsie

Hi April,

1. Yes, April is very helpful and answers our enquiries promptly.

The tour arrangements are able to be tailored to our interests.

Yes, we definitely will recommend your services.

April, assigned drivers and tour guides are friendly, helpful and accommodating. Even on the last day, Adam was there to ensure a smooth departure back home. We can perceive that China's discovery is committed to ensuring customer satisfaction. Tim, despite being a younger guide with less experience, made commendable efforts to ensure our tour was satisfying. He is good at taking nice photos for us. Jessica was an exceptional tour guide, her knowledge and enthusiasm truly enhanced our experience. Henry ensured our Shanghai tour was fulfilling for the day.

Hee

Hi Wonder,

I apologize for the delayed response as I've been occupied with work.

In response to your query, here are my feedback:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Absolutely, you were incredibly prompt in responding to my numerous queries and helped ensure a smooth trip planning process.

2. How is tour arrangement, including the drivers,tour guides,hotels,etc?
The trip was fantastic. Our guide, Jerry, was exceptional and extremely knowledgeable, making our visit to Huangshan truly memorable.

3. Would you like to recommend our company?
Certainly. I will wholeheartedly recommend China Discovery to friends and family planning future trips to China

Regards,

Alvin

Hi Samantha,

yes we had a good time at the panda volunteer program. Thanks for helping us to arrange it.

Isaac

Hi Wonder,

Hi. The tour was good and excellent guide and driver.

Anna

Dear Wonder,

Thank you for reaching out to us.

We got back to the UK yesterday as scheduled and without any issues.

The whole china experience was flawless and only made possible because of your diligent help with the exceptional pre-travel support and meticulous itinerary arrangements.

A special thank you to Jackson, Aria and Laurie, they were outstanding at their jobs, punctual, knowldgeable and genuinely cared about our experience and were very interesting people to get to know. The included lunch was an excellent addition to the tour, giving us an opportunity to experience local foods we might not otherwise have tried, this also allowed us time to spend time with the guides and learn about their lives, families and customs / traditions, and aspirations. The choice of hotels and their locations could not have been better, the city to city arrangements were perfectly arranged and executed by the local tour companies / guides / drivers.

Thank you so much for making our one in a life time adventure possible.

I would certainly recommend your company to anyone planning a private bespoke tour to China, we believe we got great value for money and so glad we didn’t pick a standard group tour, as the private attention we got was worth every penny.

Kind Regards,

Santosh

Dear Mr Wonder Wang,

My wife and I very much enjoyed the holiday tour to Yunnan. Thank you very much for organising the tour for us. All went well.

The only time when we experienced a little anxiety was when the fast train from Lijiang to Kunming removed coach 9 and moved the first class coach to coach 1. Unable to find coach 9 we boarded with our two heavy luggage onto coach 8 and was then informed that the first class coach has changed to coach 1. We quickly disembarked, push our luggage all the way to coach 1 and embarked again.

Other than the above minor inconvenience, the trip as a whole was superb. Both the local guides and drivers were fantastic.

Thank you once again for your excellent organisation of the tour.

Best Regards,

Kar-Tun

Hi Wonder,

everything's great. Henry is very helpful, and arranged wheelchair for my mum - he was not aware that she has mobility issues

Sharon

Hi Rita.

Today guide was very good. We had a good time today. also Lily was a very good guide too.

Akhilesh

Hi Leo,

Thanks Leo for a good tour package and also having good guides to facilitate this tour. We surely recommend to my friends if they are visiting China

Please allow me to gave praise Linda for a job very well one. She is not only professional but dedicated and take care of us very well beyond expectations. She is certainly an asset to your company. Please convey our thanks and appreciation to her. Waiting to meet Jessica in Xian .

Please convey our utmost appreciations to Jessica for her expectional service. She is very caring, patient knowledgeable and professional. 5 stars and an certainly a great asset to your company. Well done

I would like to give my compliment and my wife praises for Abbie, the Zhangjiajie guide. She is the most caring and kind hearted guide with a great passion and heart for her work. She really took great care of us. Your company must be proud to have such good guide with a heart of gold. So far she is the best we have ... We are really grateful to have her guidung us .

Again I must say you have such a good team of guides. Huangshan Jessica is no exception, she is excellent, dedicated, kind and professional. Surely an asset to your company.... Well done !

Peng

Hello Wonder,

Thanks for the arrangement of the tour. Everything was well arranged and we have a good time. The tour guide and driver were knowledgeable, patient and helpful. The hotels provided good service and comfort. The room were spacious and clean. Will highly recommend to friends and relatives who like to visit.

Alice

Hi Phoebe,

1. Yes - questions were promptly addressed to my satisfaction. Excellent service overall.

2. The local guide is knowledgeable and has good command of English. He's also patient, considerate, and takes good care of his customers.

Hee

Hi Samantha,

Thank you again for arranging such a seamless and enjoyable time for our family. Kids refer to this holiday as a pampered treat (we usually make them backpack). It is not an easy feat accommodating needs of an elderly 82 year old, and kids ranging from 11 to 16 years, but all requests were seen to promptly.

Answers to your questions:

1. Yes, Samantha was very prompt responding to my numerous queries, regardless of how late they were sent. She even replied on weekends!

2. Excellent advice by Samantha.

3. Definitely willing to recomend.

4. Reliable, prompt, service-oriented, friendly, trustworthy service.

Ching

Dear Leo,

Feedback as follows:

1. You are fast and patient to answer.

2. The tour arrangements are very good.

3. Willing to recommend your service.

4. Very impressive

Linda

Hi April,

I loved everything about the tour and everyone that helped me along the way.

Here's some comments and photos:

China Discovery provided exceptional service in customizing our trip to Guilin, Yangshuo, and Longsheng in late February 2024. April, my travel consultant, was responsive, helpful, and friendly, addressing all my questions and needs promptly. Our tour guide, Steven, was not only friendly but also adaptable to our needs and the unexpected weather conditions (there was a cold front during our trip) without the need for me to ask. His food recommendations for our meals at every restaurant were superb and we got to taste not only the local specialty but also what the restaurant is known for. Last but not least, Mr. Young, our driver, ensured our safety with his steady driving.

Cheers!

Wendy

Dear Evelyn,

We are having a wonderful time onboard the ship. Even though the ship is delayed for one day due to weather, the cruise company managed it so well that we're able to complete the original itinerary. That's a great achievement.

The staff onboard are excellent, I think it's a 6-star service.

All the best and God bless you.

Yes, the tour to Qu Yuan's hometown is a wonderful surprise for my wife especially and myself, it's like a bonus :-)

Hope you have a nice day.

Brgds

H. C. Chong

Dear Jack,

Apologies for delayed feedback because we were busy travelling in Jan and Feb. We have just returned to HK yesterday night. Pls find attached our comments.

1. Yes, fast and helpful responses to queries via WeChat and whatapps.

2. The tour arrangements were very professionally delivered as stated in the itinerary by our guide and driver, who were courteous and friendly. The pickup and transport were timely and safe.

3. Yes, willing to recommend. Had mentioned to our relatives and friends who enquired.

4. Very professional and helpful.

Leong

Hi Wonder,

Thanks!

Harbin trip was good. Summer & Driver was good

Swee

Hi Mr Wang,

Thanks! I had a weekend away to Xi’an, China to celebrate my birthday. It was an exciting weekend and it was certainly something off the beaten trail for most of my friends. The itinerary you have suggested provided good coverage of the city’s rich history. From the fascinating Terracotta Army to the City Walls to the sacred Mount Hua, to the Muslim Quarter to the Drum & Bell Towers, there’s an interesting story from every historical era in Xi’an. I managed to hike up Mount Hua from North Peak to West Peak, but I didn’t get to do the dangerous plank walk as it was closed.

The hotel Eastern House was very accessible too with food places within steps and its proximity to the Drum Tower is a plus. The room was very clean and comfortable.

At this point, I have to quickly mention our amazing tour guide Betty Jiao Yan who was assigned to us as part of our private tour package. She made our time feel so very special and I wonder if Xi'an would have been as awesome without her. She had such a positive and caring nature and when we had to say goodbye, we felt very sad. It was strange to miss a guide after only knowing her for 5 days! Luckily we still keep in touch on WeChat. Our driver Mr Ma was very polite, punctual and accommodating, making our travel a pleasant experience

Anne

Hi Jack,

Thanks. The Harbin and Snow Town trip was excellent and very enjoyable. We are now in Japan skiing, and will send our feedback upon our return on 31st Jan.

Best wishes

Leong

Hi Leo,

Sorry for just replied your email. We just reached home safely.

Thanks for reaching out. The China trip was great. I loved the hotels we stayed in, they were all really comfortable. Everything was well planned and the guide and driver even got out of the way to bring us around and night for dinner or other activities like onsen even though it was quite late.

I would also like to thank you for your prompt responses and ensuring that the trip itinerary is properly passed on to the guide.

One feedback I would like to give is probably the meal section of the itinerary. There was a slight misunderstanding as the guide thought that no lunches were provided, even though it was stated in the itinerary. However, it was cleared up after a quick phone call, which we were quite impressed by it.

Overall, it was a great and smooth experience and I would love to engage your team again.

Best regards,

Isabel

Hi Leo,

my feedback is as follows

1. We were very impressed and everything went very smoothly.

2. Definitely will recommend to our family & friends.

3. Very satisfied with China Discovery's service and the arrangement for the 5 days tour. Our tour guide, Evan and driver, Mr.Yang were very responsible, knowledgeable and friendly. We really enjoyed and had a wonderful trip.

4. All good. Actually all hotel accommodation were good and clean. But can be improved for more newest hotel selection.

Lai

Hi Rita,

Tour arrangement goes accordingly. We have completed as per itinerary. The local tour guide & driver did a great job. Tour guide (Jim)/Driver (Lu) - Wulong/ Fairy Mountain tours express their further service by sending us to have dinner at downtown as our Hotel in Fairy Mountain is out of the way. Tour guide in Zhangjiajie (David) are very knowledgeable and polite. Lastly, thanks to you (Tour consultant), who has try your best to monitor our train arrangement when our berth are not together. Wulong to Zhangjiajie and Zhangjiajie to chongqing. you managed to get us together (with my hubby) on last min. We really appreciate it.

Jessie

Hi Leo,

We were very satisfied with all your arrangements & your drivers & guides. You have shown that you are totally reliable & responsive to all our requests, & a real asset to your company !

We are tempted to explore further into China & we will definitely be using your services again in the future.

Catherine

Dear Leo,

Thank you for your postcard, elegant gifts (chopsticks) and setting up a hassle free travel for the group.

Attaching a couple of photos as promised from the previous email feedback request. Let me know if you need any specific pictures (there are too many to choose) :)

Everything was well arranged, orderly and relaxing. We specifically love the lunch at Wenshufang and Qiang village, relaxing hot spring at Le Meridien, the breathtaking scenery at Bipenggou, and the spectacular culture opera show!

The sky view from Hilton Canopy over Tianfu Square was also magnificent.

The website on China Discoveries is so informative together with Ellen's tips and suggestions, we can venture to some places outside of our itinerary during free time, covering some of the interesting uniqueness at the locality.

The driver, Da ge and Ellen our group only had praises. There were no negative comments from me and the group.

We hope to work with you on our next year end ski trip, to Zhangjiakou.

Meanwhile, we wish you and your family a HAppy Festive Holiday! Take Care! Thank YOU!

Edward

Hello Wonder,

thank you for all the arrangement. The scenery is nice!

Trina

Hi Rita,

Yes, we are very happy with your arrangement.

Jennifer

Hi Wonder,

thank you so much for covering us on the ride down towards the main entrance. Thx!

We really enjoyed Jack’s host! He is a very attentive and knowledgeable host to us. We are all very grateful to have him bringing us around. Thx so much.

Angeline

Hi Miss Tracy,

We have a wonderful and fruitful family trip.

Best Regards

Quek

Hi April,

This is our feedback of the trip.

Beautiful and memorable trip to Zhangjiajie and Fenghuang with tour arrangement by April Zou from China Discovery!

We just returned from our family trip to Hunan. Our tour arrangement by April Zou from China Discovery was absolutely wonderful. It all went smoothly and safely. April was really professional and she communicated promptly and was always available and meticulous with the details. The schedule was all followed through very smoothly with no disruptions. She even helped in liaising to help my son locate his lost bag from the rail station lost and found. The tour guide David Niebai (nickname “Nearby”)and driver Xiaoluo for our Zhangjiajie and Fenghuang tour were really very experienced and professional. David was very knowledgeable and very helpful and made our tour a comfortable and comprehensive one. His recommendations on the scenic spots as well as food were great. We had a beautiful experience seeing different sights and sceneries, trying new adventures and tasting interesting and delicious food. The driver was attentive and careful in driving and very experienced. Both tour guide and driver were non-smoking as well as the car which was rather new and smoke-free which exactly met our request. Everything was in good timing and to add to that, thank God, the weather was great and since it is not peak season, there were no crowds. Really thankful for this joy-filled memorable trip with China Discovery.

Joanna

Hi Evelyn,

The weather of Jiuzhaigou was great. Not sunny, but slight sun, experience a little light snow on Long Lake, and beautiful masterpiece of creation in JZG. Huanglong was wonderful too. Nice weather. Even with the cable car, we walked a total of 16000 steps. Unforgettable 2 days

Century Oasis - it's new and we were given 3rd Level, but only dine in one restaurant. Still it's good. Allan, the Cruise manager took good care of us as we were the only few that requires English guides.

The Fengyansanguo show is super n spectacular. Very glad to have seen it. Thanks.

5* - Feng Yan San Guo

4.5* - Shengnui Stream

4* - White Emperor City

3* - Fengdu Ghost City

Time flies, but the memories remain. It's been a really great trip for my wife and i over the past 14 days. Thank you for your wonderful service. Really appreciate that. Only regret is don't have time to meet up with you.

Melvyn

Dear Wonder,

Thank you for planning such a good tour for us - we enjoyed it a lot (though the hiking was tiring)!

The answers are below and sure, happy for it to be put up on your website.

1. Yes, Wonder was very prompt in answering any questions we had and patient to address our concerns.

2. Service was very good. Jessica went out of her way to help us and even let us use her phone to make calls because we had some issues with our hotel in Shanghai. Really appreciate it.

3. Definitely! Willing to recommend

Best regards,

Janice

Hi Jack.

A very big THANK YOU to you and your team for the excellent arrangements you made for me and my husband's vacation in Guangzhou and Guilin.

Everything went smoothly with totally no glitches - the prompt pickup and dropoff at the airport and train station, the beautiful hotels that you booked for us with hassle-free check-in/check-out service, the visits to the interesting tourist attractions, the great lunches (portions are huge!), our first ride on the HSR and the therapeutic cruises along Pearl River and Li River.

Thumbs up to the professional and superb service offered by our driver 江羿师傅 and tour guide 江智玲小姐.

江师傅 is a safe driver. He is always early when picking us up and offers very good suggestions of places to shop and eat. 江小姐 is friendly and approachable and extremely knowledgeable. They both took very good care of me and my husband.

Will definitely book your services again when we next visit China.

With warmest regards

Yvonne

Hi Jack,

The Beijing trip was good:)

Driver: He was hardworking, pleasant, punctual and polite.

Guide: He was good and helpful, pleasant and efficient.

Hotel: It was good location

Overall: Yourself and the whole team did well:)

Susan

Hi Leo,

Yes. Jim is helpful and we did enjoy it well. Meals are good but too much for 2 pax. The provided driver is good. The vehicle is clean and we'll maintain it.

Emily

Hi Tracy,

Yes we are back in Singapore, thanks for checking in on us.

The trip was great and we had a very good time because of the beautiful scenery and sights, and the wonderful support from the tour guides and drivers. We are truly happy with the service. And thank you for the lovely anniversary gift, that was a really nice touch!

We will share our experience with friends and family. We hope for another chance to visit China again, and we will definitely think of your company for the tour arrangements.

We will share our experience with friends and family. We hope for another chance to visit China again, and we will definitely think of your company for the tour arrangements.

Best regards,

Jiao

Hi Evelyn,

Our replies below:

1. You are eexcellent in speed and patience, no issue

2. Arrangements are very good.

3. Willing to recommend

Roger

Hello April,

Thanks for planning this wonderful trip for us and fulfilled our request on mainly hiking and outdoor activities.

We are very pleased with our guide Ah Ji for being so caring, helpful, patient and put in extra mile to bring us to the beautiful places and nice restaurants for the delicious local delights. He responded with good knowledge on our enquiry on tour matters.

The driver is a very patient and he ensure the guests safety is his top priority. He always helped guest to carry up the luggage to his car.

Thank you.

Kind regards,

Alec

Thank you Jack,

My elderly parents and I enjoyed our cruise onboard Century Oasis. The sights are beautiful and the attractions well organised.

Joe

Hi Wonder,

Please see my comments below.

1. Yes, the travel consultant was very fast in answering my email and very clear in his explanation.

2. The service of both tour guides in Chengdu and Jiuzhaigou was excellent, very impressed with the quality of the tour guides provided by your company.

3. Yes, will definitely recommend your company but pricing is a little on the high side given the quality of hotels provided.

Sai

Hi Leo,

My Summary Comments:-

I must admit it is good fortune to be able to work with Leo to plan and arrange a short tour of preferred sights which I have not done before or to revisit from my previous visits around the Guilin area. Leo’s unfailing promptness to respond to my impromptu emailed enquiries and queries is commendable and helpful to effortlessly facilitate a fulfilling itinerary.

I have now completed a comfortable and absolutely satisfying three days trip with helpful and friendly guides and drivers and comfortable transport together with pleasant hotels accommodations.

Thank you Leo and also to your Chengdu Bamboo International Tours Co.Ltd.

Sum

Hi Jack,

Sorry for the delay. Here's my feedback :

I contacted China Discovery when my sister and I decided to visit Guizhou. It was just before China's golden week and it was a rush to get our itinerary finalized as our tour would start immediately after the golden week holidays. The good thing was that Jack Li, the Travel Consultant at China Discovery contacted me promptly and we got everything finalized in record time! Jack was very knowledgeable about the region and gave me excellent advice. This resulted in the inclusion of Guilin in our itinerary. Throughout the planning process Jack was very responsive, patient and professional in his interactions with me. He responded quickly to text messages and was very helpful when I ran into a little problem when making the payment. Overall I give full marks to Jack and China Discovery for making our very first visit to Guizhou and Guilin a memorable experience. I would definitely use China Discovery again!

Lena

Dear Jack

Feedback as follow:

Hui Hui and I have returned to Singapore after the vacation in Chengdu and Xi'an. We wished to thank you and the local teams in both Chengdu and Xi'an for making our stay in both locations a relaxing and enjoyable one.

During our time in Chengdu, we were most impressed with the attentiveness and thoughtfulness of Ellen, the tour guide. Ellen paid careful attention to our preferences for meals and selected restaurants and dishes according to our tastes. She was also mindful if we were feeling tired and adjusted the programme accordingly. Ellen was superb in making sure we have the best view of the Pandas by taking us on different routes, avoiding the hoards of big tour groups. Ellen also made the extra effort to help find out more about certain locations which we casually enquired, providing us details of how to get there and return to return to the hotel. We were also very appreciative of the driver, who was always patient with us and always on-time at pick-up locations. He was especially careful with our safety, always ensuring that we hopped into and off the car safely.

Ben, the tour guide at Xi'an, impressed us with his enthusiasm when introducing the various sites. He was ever ready to share relevant information and was patient and tireless in answering all our queries. Ben was also very helpful in offering suggestions on spending our free & easy day in Xi'an. The driver in Xi'an added much laughter to our time in Xi'an, enriching our knowledge of Xi'an with many local fun-facts. He is a safe and skilful driver and helped to save us much time manoeuvring around the heavy traffic of Xi'an. We also appreciated very much the efforts of Ben and the local agency for making alternative plans within short notice when we requested to change the itinerary.

In summary, we had a good time in Chengdu and Xi'an. The itinerary and pace were just right for us, relaxed and not rushed. The local guides and drivers were excellent and we are happy with the selection of the hotels throughout the trip.

Thank you for helping to arrange this vacation for us. We look forward to more of such trips with China Discovery.

Cheng

Dear Wing

1. Yes very prompt and helpful.

2. All segments were well organized.

3. Yes, definitely. Can I have your permission to give your email address to my friends if they need your service ?

Lee

Hi Jack

We had a great trip. The scenery was beautiful. Steven was an excellent guide and Yan was a good driver. We enjoyed the whole trip. Our favourite hotel was the Baike in Ping An which was stunning.

Best regards

Ken

Hi Rita!

We thoroughly enjoyed our Beijing and Datong trips arranged by you! Both the drivers and guides are good. The cars are clean and do not smell of cigarette smoke. The guides for Beijing, Jamie and Datong, Miller are friendly, interesting and very knowledgeable. We can feel their passion and pride for their jobs.

The tour arrangements was smooth and of course, I'll strongly recommend ChinaDiscovery to my friends and family should anyone need a guided tour within China! Thank you for your help!

Li Chin

Hi Wing,

Feedback as follows.

1. Our consultant from China Discovery- Ms Wing Zeng provided excellent service and responded promptly with our enquiries. Ms Wing Zend always provided detailed advice and suggestion to ensure our visit to China was successful.

2. The tour arrangements and Ms Wing Zeng local knowledge of the worthwhile attractions ensured we visited tourist sites that showcased China.

3. We can Highly recommend China Discovery as tour consultants and also highly recommend Ms Wing Zeng as a consultant

4. Discovery China provided a first class service and acted professionally at all times.

Brian

Hi Leo,

Yes Overall we all had a lovely holiday. Hope to do some other parts of China some time soon.

Irene

Hi Wonder,

1. My travel consultant (Wonder Wang) was responsive. He was patient with my queries and made effort to explain and clarify every details. He would actively engage to solicit my interest and made good suggestions to the itineraries.

2. Our tour guide (Peter) was courteous and provided good services throughout the 1.5 day tour in Guilin and Yangshou. He spoke good English and was able to narrate & share with us the history and culture of the places we went. He was careful with the safety and would remind us about it especially during the river rafting ride. He guided and accompanied us to the boarding gate to ensure that we got on the High-speed train in time when we departed Guilin.

3. Yes, I would recommend China Discovery tours to my friends.

rgds

Hi Rita,

Yes we enjoyed the tour. Langmusi and Ruoergai were pleasant surprises as they are not very well known to tourists outside China, even if they are ethnic Chinese.

My main comments on the arrangements are:

1. The driver was very skilful and thoughtful (even though the airport pickup was late, I suppose that was a miscommunication). You may have heard that at the last moment, Sichuan Air cancelled our flight from Jiuzhaigou to Chengdu. The driver was willing to drive us back to Chengdu and the price he charged was reasonable, especially since he had to drive back to Jiuzhaigou without any passengers.

2. I was hoping, however, that the car provided for the trip would be a bit bigger and more comfortable. My brother and I are used to travelling in SUVs whenever we go on private tours in China. But again, the driver was very good, and I suppose the car he had would have been his taxi.

3. The guide, Jerry, was okay. He likes to eat a lot! I think sometimes he is also a bit more concerned about taking routes that are less crowded. Maybe this works for some tourists but for my brother and I, we are photographers and videographers first and foremost. So getting the right pictures and videos may sometimes require us to take the more crowded route. We also need to pay attention to the lighting (顺光) because if the lighting is not suitable, the photos and videos just won't turn out that good.

You can see the videos I took here, they are all from drones: https://www.skypixel.com/videos/sichuan-from-the-sky-jiuzhaigou-huanglong-langmusi-ruoergai-waqie-huahu-huanghe

:: eternal sunshine of the dogbert and seamonkey

Chen

Hello Rita,

Thank you for helping us organise the whole trip. We have mostly enjoyed it.

Berlinda

Hi Rita,

I am happy with the arrangements and I would certainly recommend your service to others. Thank you.

Chan

Ms Zeng

Thank you for following up on us. We both very much appreciate your good support, effort and kind assistance.

Kee up your good work.otta! Really good experience!

Ricky

Dear Mr Wonder Wang

My wife and I wish to thank you for organising a very enjoyable holiday for us in China. All the guides and drivers were good. The cruise was also good and the service is excellent.

Thank you once again.

Best Regards

Kar

Hi, Wonder ,

First of all, thanks a lot for organizing this wonderful trip for me! It was really perfect in every aspect.

I have so many photos, more than 2000, so still in the process of sorting them.

Here some answers to your questions:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

YES! It was really perfect, I had many questions and individual requests, and I was extremely happy how fast and professional everything was answered and immediately organized according to my ideas. It was surely one of the best experiences I have ever had.

2. How’s the service of the tour guides during your whole tour?

The guides were very professional and knowledgeable, and therefore made sure that the itinerary was enjoyable and all sights were perfectly represented.

3. Would you like to recommend our company? For sure, 100%!

Regarding the itinerary, as I said everything was perfect. Just a recommendation in general: - Maybe if I would skip one thing, it would be the Sangke grassland. It is a rather small area, not so natural but very commercialized, and I think not so interesting for tourists from Europe or Central Asia. - One place where I would rather have spent more time is Gyantse. A very beautiful town but due to the very packed itinerary we arrived there only at 5.30pm so had just short time to see Palcho monastery and nothing else. It was one of my favorite places.

Once again, thank you so much for your support and patience, over almost 4 years, to finally get this trip organized. I can't wait to come back another time!

Best regards

Marco

Hello Leo,

For the guides all were great. Knowledgeable and helpful. One snag was our flight from Urumuji guide misread the flight we were to be on . I told her the correct one but we were directed to an earlier one Ted 8.25 instead of 9.55. Small matter. We just had to check out very early . Most highly recommended. Drivers were fine, patient and know their routes.

Sights were interesting and well arranged. Lunch mist did they best to meet to our requests. Hotels all ok. Grand Mercure was the best.Kashgar’s if it was one of the best was very chaotic especially at breakfast time.

That’s all.

Regards,

Ms Ong

Hi Rita,

Many thanks for your efficient arrangements !

Yes, we had a wonderful time with our guide Mr Sandy Guo - he’s attentive, helpful, earnest and very knowledgeable. Sandy arrived earlier than scheduled and was very efficient with the tour arrangements, despite the rainy weather for more than half of our tour. He also provided very valuable general advice which ensured that we had a highly pleasant stay in China.

Would certainly recommend his excellent service !

MY

Hi Jack,

Thank you once again for your assistance in making our recent trip to China a success. Please see my feedback below.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Jack was understanding and patient throughout our email correspondence. For a first time traveller to China with visa requirements, Jack really assisted me promptly.

2. How do you comment on your tour arrangements?

The tour arrangements were good although when we were at Shanghai for our private transfer from Honqiao Railway Station to our hotel, the driver dropped us at the wrong hotel. In the end, we walked about 15 - 20 minutes to the correct hotel.

3. Are you willing to recommend our service to your people who also have an interest in visiting China?

Yes, I will recommend China Discovery to my family and friends. In fact, I will also be a return customer too.

4. Your general opinion on us?

I chanced upon China Discovery when doing research for my family trip and saw a lot of recent (2023 onwards) and good reviews on their services. As I was travelling with elderly people, one of them required wheelchair assistance, upon reading the good reviews I wrote to them without hesitation.

Regards,

Mei

Hello Jack,

Here is the survey/feedback for the Beijing and Wutaishan trip:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, Jack replied to my email as soon as he could from the start when I first enquired through ChinaDiscovery website. He's very patient in answering all the questions I have and when it comes to us making arrangements on the visa, he's able to provide the information as soon as I emailed over which makes the visa application smoothly done on our side. Not only that on the day of the flight, I emailed over to see who we should contact if we missed out on the pick up at the airport, he was able to reply as soon as possible with the necessary information shortly after.

2. How do you comment on your tour arrangements?

Tour arrangements were planned according to what is/are requested by us. As the weather is hot and prone to heat stroke, tour guide is considerate to also adjust the schedule accordingly.We still managed to complete what was planned out by just shifting the dates around.

3. Are you willing to recommend our service to your people who also have an interest in visiting China?

Yes, for people who are interested in history and culture, China has a long history which is interesting for people who are interested in it. The service provided is also top notch from planning all the way to completing the whole trip.

4. Your general opinion on us?

From planning to executing. I believe this is the best that everyone can give/get. The driver and tour guide are friendly which makes it easier for conversation for people who are not really good with conversation. I would use your service again when I visit China again in the near future.

5. Do you have any suggestions on improving our services?

I think it would be good to recommend tourists to download wechat and provide a number for both sides, in case there's a need to contact the tourist/driver/tour guide due to different circumstances.

Thank you so much for helping on the planning and looking through the process of the trip!

Regards,

Faye

Hi Wonder

Here is the feedback on the tour and the service provided by China Discovery. Thank you very much for your efficient service

1. Travel consultant, Wonder is prompt and efficient, since day 1, in responding to emails and my queries. He provided suggestions and recommendations, with supporting reasons, for my itinerary. He is patient and helpful.

2. My itinerary was followed till a slight change was required due to the area coverage of the visa-free policy. It was a disappointment for the six of us but Wonder made a suggestion to sightsee another place of scenic equivalence.

3. My itinerary was followed till a slight change was required due to the area coverage of the visa-free policy. It was a disappointment for the six of us but Wonder made a suggestion to sightsee another place of scenic equivalence.

4. China Discovery/ Chengdu Bamboo International Tours Co. Ltd, with responsible staff like Wonder and Judy, is a good choice for foreigners to engage with in planning a trip to China. I have been talking to my friends about China Discovery prior and after my trip.

5. A reliable and helpful agency for foreigners to China.

6. Need to clearly brief the driver on the different branches of a hotel under the same name. We were driven to CityNote at Beijing Road Pedestrian instead of CityNote Hotel Beijing Road Dafosi Park Metro Station. After bringing our heavy luggage up the hotel, we were told of the wrong hotel we were in by the lady staff. The hotel staff was very helpful when we requested her to show us the way to CityNote Hotel Beijing Road Dafosi Park Metro Station. She kindly walked us (as we draged our luggage across roads) almost to the hotel front.

Thank you and I am already looking forward to the next time,

Ms Au

Hi Rita,

We’re home. I appreciate everything you did for the arrangements. The itinerary, accommodations and guides are all top-notch. Our favorite guide is Jack… and Qi, and timo, and Steven. Did I mention each one? Hahaha. We had a wonderful vacation in China.

Lyn

Dear Rita,

非常满意。船上来了个香港厨神，饮食方面好。客房很舒适。免费Wifi.

美芳

Hi Rita,

We had a very good Yunnan holiday. Thanks for the arrangement. Both guides were very good - Lee and Anna. I would rate Anna 5/5 and Lee 4.5/5

Hi Leo,

This is a very short customised arrangement during which the China border is not fully opened yet.

China Discovery charges a premium though, but it delivered without fail.

The VOA is very new to even the custom officers who were on duty when I cleared the immigration check at Shenzhen as well as the HK side. I must say that the agent did his professional service by always on the call to allow on-site changes of my arrival time because immigration clearance was so unpredictable. I can be assured that someone is just outside the arrival hall to pick me up and, I could tell the immigration officer that my local contact person is just waiting outside to pick me once I am cleared with this new procedure.

It is always safer to have a local contact to guide you and make arrangements for your local transfer when language ( Cantonese instead of Mandarin) is a problem in China .

Thx for the service . Thx to Matt too.

Rgds

Hi Tracy,

Booked our trip to Chengdu via Tracy. She was extremely helpful and responsive to my queries. Due to the pandemic, we were not certain if we could travel. Tracy managed to help us with our last minute bookings and requests. Hotspring and Xiling Snow Mountain were worth a visit. We were lucky to experience snowing. Drivers were punctual, friendly and helpful. Hotels recommended by Tracy were good too. We are happy customers

Hi Rita,

we are very keen to see the volcano and huitengxile grassland. We will plan again some other time.

Akhilesh

Hi Wonder,

We did quite a lot of research for travel agency before heading for our first trip to Lhasa, Tibet; since foreign travelers to Tibet have to purchase a tour. China Discovery did a great job in helping us get the Tibet Tourism Bureau permit, booking our train tickets from Xining, Qinghai Province, to Lhasa; and organizing a private Tibetan guide, Tenzin, and a driver, for our 5 days in Tibet. They also helped us with all Covid-19 safety measures and authorization requirements). Great sceneries and sites, especially Yamdrok Lake, Khambala pass (4800m), Potala Palace, Sera Monastery and Deprung Monastery. Our guide Tenzin spoke very well in English and was very helpful.

My suggestion: No need to visit Summer Palace; suggest organizing visit of Yack herd with Nomads in higher plateau and in Snow area. Otherwise, very good and Tenzin was excellent

Richard

Hi Wonder,

On January 7, we celebrated my birthday in Harbin to see the beautifully carved ice sculptures displayed on the river. It is spectacular and worth braving the minus 20 degrees C weather! Both day and night views were lovely, when it is lighted, the ice sculptures turned to a colorful fairyland! Reflects on how much work and resilience had been put into achieving this beautiful Ice and Snow World. My memories were enhanced with the carefully planned schedule with Wonder from China Discovery. We had a good guide and driver, both had ensured we stay warm. For those who are in China this is one of the must see and experience location. We had done Beijing, Xian, and Guilin also with Wonder which all very well customized to our requirement. We always had good drivers and tour guides. In Harbin, Helen or guide even brought heated sole pads to keep us warm and made an album of the day’s trip.

The other worthwhile visited are Siberian Tiger Park, Sun Island and definitely Volga Manor.

Emily

Hi Rita,

We had an enjoyable time in Tibet. I’d share the pictures once I’ve organized them.

Kwong

Hi Wonder,

The tour itself was good many beautiful sights. The first week in August is not the best time due to high temperature and heatwave. I am sure if we done this in spring or autumn even winter would be even more spectacular. Overall we had a wonderful trip one with memorable and captivating sceneries. Amazing views from the glass skywalk and bridge. I would strongly recommend that Guilin and Yangshuo are must see in China. And appreciate you provided the information and tour. Although improvement can be made to ticketing which should be prebooked and paid instead of collecting the tickets on site. Fortunately there were no queues in most of the sights. Can’t imagine the waiting time if we need to pick up tickets at every sight including the cruise. Would have been great if all tickets were online and sent to us before hand like air ticket. I understand in some sights this is not possible cos we are expected to buy the tickets when we are there. Not very convenient, perhaps the tourist organisation can suggest to these sights to ease queues through online bookings and allow visitors to scan their passes upon arrival. Ideally skip the queue. Though this time there is no queue since it is not national holiday.

Emily

Hi Wonder.

Dali is doing good and we will be taking the train this evening to Kunming. Want to keep you informed that the hotel in Dali was the best and it is very good. You should recommend your guests more to this type of hotel.

For our tomorrow's flight to Shenzhen, requesting you to block our two seats in the front row (one window and one middle next to each other). Thanks.

GM. We are at present in the stone forest. FYI, the hotel in Kunming was very good How are the arrangements for the flight..: hope no more changes.

Gd eve. Just got into taxi and on our way home. Everything was smooth. Thanks for everything. Will get I. Touch with you next week for upcoming October holiday to Tibet, if situation is good.

The trip was wonderful Wonderful. Thanks for making good arrangements and hotels.

Only one negative is the hotel in Lijiang which is not considered a boutique hotel but a bed and breakfast type suitable for backpackers and youngsters! We had a tough time climbing up and down foe 3 days in that place!!

Sivarama

Overall the 敦煌，张掖，嘉峪关itinerary n hotels are good. Guide Gary is very professional and passionate about Chinese history (he was previously a middle school history teacher). 西宁 hotel & guide Daniel were good too. Suggestions (1) Chaka lake is very nice but due to flight timings we only spent 30 min at the lake itself. (2) I think if we were to recommend friends, we would ask them to cut the 阳关，玉门关，汉长城 and spend more time in Xining (there is a nice temple near train station) and Chaka lake. (3) You should strongly recommend that guests spend at least 2 hours at Chaka lake itself excluding the traveling (once you reach there, you need to take bus n train to reach the lake, that itself takes almost one hour including waiting for passengers one way). Thanks

Jack, you have been professional and always trying to find a “yes” for your customers. You responded positively to some negative feedback (from my friends) and offered good alternatives. I will certainly still recommend you to others.

Hi Vivien,

I have a wonderful trip thanks to you and the guides.

Thanks Wing, we came back safely and had a great trip overall. We had great tour guide and driver whom we will recommend without doubt and we took the liberty to change the schedule as we toured, depending on the weather and situation, which suited us. I’m actually glad lightning struck, allowing us to spend the last night in XM, as I think 2 days and 1 night in the Tulou is more than sufficient. I’ll leave Chew to comment on your email but you can also take my comments here if you want. Thanks again !

Hi Wing,

Yesterday just before check out at Xiamen ,  i had already completed a detailed questionnaire form and handed over to Adam.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Yes, it was good service from tour coordinator, tour guide and driver. They are all very professional and good people.  I will recommend to friends for sure.  

(2)  Do you have some suggestions for us to improve our service?

The initially proposed 3D2N itinerary is an overkill of Tulou visits.   The original plan was such that we visit Chu Xi on Day 3, but Chu Xi is the furthest (3 hours) from Xiamen, so it doesnt make too much sense cos it would be a mad rush if guests are rushing to fly off on Day 3.    Our tour guide Adam adapted the itinerary, we cut down the more commercialized tulous and he even  included He Keng Tulou which is the place that Hollywood Mulan was filmed in, that was a real treat.   

From our experiences, if we fly into Xiamen by 9am, we would have 2 full days of Tulou visits, which is more than sufficient.  First nite at HeRongZhuang was a good experience, the staff are very hospitable and room was very nice.   Second nite at Prince Hotel there was power failure, and after being in the dark for 4 hours, we decided to check out and drove to Xiamen.  We were on the road from 9.30pm to 12 midnight.  I think it would be better if the itinerary just have first nite in Tulou and second nite in Xiamen, with Day 3 in Xiamen.  

(3)  If you want to do travel again in China, would you like to use our service again?

Yes.  I would certainly consider

Regards

Dear Mike,

Thank you for your lovely mail. This epidemic was badly managed by some countries, they thought just like SARs only Asian were affected. However due to their complacency whole world faces lock down.

Good news is in China the epidemic is under control. However due to continue epidemic tourism business are badly affected for indefinite period.

I am aware personally you are affected. How do you manage your situation.

We over here experience drop in business but not as bad as during SARs.

We manage somehow through experiences to overcome this epidemic through reducing expenditure prudently.

Lets us all pray for Divine intervention for mankind to globally overcome this terrible situation soon.

Many thanks for your mail.

Sincerely,

Juana

Dear Mike,

Thank you for the extra touch and update on the current situation in China.

Very proud to watch how China combat the virus so expediently! China is indeed a good role model for the other countries to observe and follow.

Let's continue being vigilant and not be complacent about the situation.

Bless you and your family.

We look forward to our trip next March.

Kind Regards,

Ting

Dear Wonder,

We hope you and your family are doing well. We understand this is difficult situation and we are praying for your country.

Best Regards.

hi Catherine:

I understand.

We attended church in Singapore last Sat and the churches in Singapore are praying for China, and esp. for Hubei, the leadership. the medical team (and their families), the construction workers for the new hospitals, etc. 

Hope everything will turn out well...加油!

Hi Lyn,

Thank you for your email.

We enjoy the Harbin trip very much especially the 雪乡和亚布利。 It was totally an unexpected experiences for all of us.

Our challenges are the super cool weather and the taste of the 东北菜. Staying at Snow Village and sleeping on kang炕bed   

is like sleeping over a stove. You will feel warmer and warmer as you lay on your back. Egg is very previous and you are given only one egg with an exchange of a breakfast voucher. 哈哈哈太冷鸡不生蛋。

May I suggest to give more information and price expectation on optional activities such as Yangcao mountain, snow tubing, skiing

before departure for customer to plan and make decision. Overall, we paid extra 1380rmb per person to enjoy the optional activities

which was not budgeted into the trip.

Your services and prompt response is excellent and surely I will recommend you & your company to my friends & family.

Hopefully I will make another trip to China soon.

Thank you once again.

Regards,

Seng

Dear Rita,

We had a good trip, thanks to you for giving good tour guides such as Jenny in Beijing and Celina in Harbin. Drivers were careful too.

Hi Lyn,

Thank you for all the arrangements- Derrick has been good.

Hi Mike,

I’m currently in Shanghai. 

Below reply as follows:

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

The tour guide and driver were great. And the view at huangshan was wonderful. 

(2)  Do you have some suggestions for us to improve our service?

Probably just to remind us to bring along small backpack to contain stuff for the 1-night stay at Xihai. Otherwise all good. 

(3)  Would you like to help us write a review on Trip-Advisor?

Will do so if I’m free after I return. 

Thank you. 

Regards,

Serene Chang

Hi Vivien

Was caught up with work after coming back from holidays

We all enjoyed the tour very much. Thank you for putting in so much effort to organize such a great tour. Will definitely seek ur services again :)

Hi Wonder

Thanks for organising our 8 day Yunnan tour in Dec 2019. We were impressed with your prompt response, efficient service in planning the itinerary and acceding to all of our requests.

The itinerary was very well thought out and was at an easy pace. The 2 drivers we had (Mr Zheng in Kunming and Mr Yu for the rest of the journey) were very friendly and most importantly, safe drivers.

The tour guides were also very informative and spoke English well. Special mention goes to:

1) Mr Wang in Kunming, who guided us all the way from hotel pickup to go through customs and check in at the high speed rail. He even kept my Swiss Army Knife for me when I couldn't bring it onboard the train and returned to me the moment we arrived back in Kunming. He also helped us take very nice pictures while we were in the Stone Forest.

2) Alice in Dali was a breath of fresh air, she was always smiling, high-spirited and checking with us if we wanted to do certain activities she'd planned for us. We really appreciate the initiative taken to show us how the locals live and work (sipping tea, embroidery school, Dai dye, local market etc). She was genuine, honest, open and was very informative and knowledgeable in the local culture and the historical facts about the places we'd visited. 

3) Aten in Shangri-La was very friendly, well-spoken and communicated very well in English about the places of interest we'd visited. He was thoughtful, attentive and ensured that we were safe every step of the way as it had snowed and the floors were slippery at certain places. We really appreciated that he executed the itinerary there seamlessly without rushing through anything. We particularly enjoyed the 3km walk in the Potatso National Park, even though the lake was iced over, it was one of the most beautiful snowscapes we've seen and Aten kept it interesting with stories and facts about the place.

4) Mr Yu, our driver for Dali, Lijiang and Shangri-La was one of the best drivers we've had. He drove well regarding safety as the most important. He was also very friendly and kind and had our best interests at heart: one day in Shangri-La, he noted we were tired the day before and he actually suggested that we start the following day later so we could rest. That touched our hearts :)

All in all, we had a wonderful time in Yunnan and of the many provinces we've visited so far, this is now our favourite. We will visit again.

Thanks Wonder for the beautiful memories we've garnered on this trip.

Cheers

Dom & Guy

Hi Mark, 

Thank you for your email follow up. 

I have provided our write up via trip advisor as per the link below. Below is our inputs to your feedback questionnaire:-

1. How’s the hotel and meals?

Hotel arrangement and meals are great. During our return trip from Xian to Beijing, the guide (another Mark) and driver have sent us to Hotel Park Royal. I believed the record was not updated to Novatel Peace. After clarification, they have sent us to Novatel Peace. 

2. How’s the tour guides’ service and drivers?

All are excellence. They are very patience and understanding to our needs. For Xian, we have the same driver and guide throughout. This made us very comfortable as we meet the same person throughout our stay with the rapport already build up. 

For Beijing, we have different drivers on some days. We understand it is not easy to have the same drivers throughout due to their daily routines. 

3. What do you think of your travel consultant’s service?

Travel consultant's service, Mark Shen is excellence. He is extremely helpful and go an extra mile as always to meet our request. We are very thankful to have him to serve us. 

4. Will you recommend our office to people around you?

Certainly a Yes. 

We greatly appreciate your service to us. You have made us enjoy our stay very much in Beijing and Xian. Wishing you a great year 2020 ahead. 

Jeslyn

Hi Vivien,

All is well and we enjoy very much in Harbin. Many thanks for your fantastic service.

Regards

Marcus

Hello Wing,

Sorry the late response....see response in Italic below....

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

 The tour arrangement was perfect and I have already recommended to my friends, etc

(2)  Do you have some suggestions for us to improve our service?

 It is better and easier for us to provide survey feedback for the individual tour guide and driver online, right now it is paper based and sometimes we hold back comments knowing that the tour guide get to see the comments.

(3)  If you come to China again, would you like to use our service again?

 YES

Hi Leo

Overall, the tour experience was great and the itinerary was closely complied with. 

We were greeted promptly by the local guides in both Beijing and Xian at the very moment we stepped out of the customs.  Immediately, we were brought to our hotel in comfortable vans driven by friendly and safe-minded drivers. 

Sunworld Hotel in Beijing is slightly below expectation as the room is small for 3 of us. Pillows were flat and curtains old. It is however well located within walking distance to Wang Fu Jing and surrounded by convenience stores and shops.

Places of interests in Beijing like the Gu Gong and Great Wall are still as charming as 18 years ago. Public toilets at these places still have a lot of room for improvement though. 

Kai, our local guide at Beijing is professional and knowledgeable. He speaks both Mandarin and English well. His sharing of China history was engaging as he would assess us now and then with Q&A:). He also went the extra miles to send us to the bullet train cabin/ seats and gave us very detailed instruction on when to get OFF the train to ensure we do not miss the stop.

Bullet train from Beijing to Xian is a good alternative to internal flight as the cabins are clean and quiet. Can observe the development of different cities along the way too. 

The Titan Hotel in Xian is much bigger and comfortable. It has also engaged robot to assist in housekeeping. The breakfast has a wider spread than that in Beijing too. 

The Terracotta Army in Xian is eye opening. Our guide at Xian is knowledgeable and explains clearly too. Many new stores and eateries are located outside the TA museum. Would suggest to allocate more time at this commercial site as we were rushing to go for our lunch which was located within a nice resort with 5-star toilets.

Meals at Xian are less exciting and appealing due to our non-spicy and no beef nor mutton diet. Also, most if not all of the meat dishes are served cold including braised trotters. Chinese food in Singapore is served warm/ hot unless otherwise indicated. 

On hindsight, 1-night stay in Xian is sufficient, with a full-day visit to the Terracotta Army Museum, and shopping at the commercial site outside the Museum. Foot and body massage outlets are commonly found in Xian with good services. Will recommend a relaxing massage to wrap up the day! 

Last but not least, thank you for the arrangement and here wishing you a Blessed and Prosperous New Year !

Regards

Jacqueline

Hi Riley,

Thanks for your email! We had a nice time at the panda enclosure. 

Our guide’s service was good at jiuzhaigou and huanglong though we did expected more walking at jiuzhaigou instead of taking the bus on and off all the time.  Tickets could be bought beforehand as well at jiuzhaigou so less waiting? But apart from that, everything was smooth sailing. Thanks!

Happy holidays!

Cheers,

Fiona

Hi Wonder,

Thank you and have a Merry Christmas and a Happy new year.

Thanks again forour smooth running of our tour. And your dedicated and responsible staff like Ruby, tour guide liu and driver luo...

Also we are impressed by Emei mountain resort.

Thank you

Mr Thong

Hi Wonder, 

Merry Christmas and a Happy New Year!

Here's my feedback for the 3 questions.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, prompt and attentive service.

2. How’s the service of the tour guides during your whole tour?

The tour guide was professional, helpful and hardworking. He was fast to follow up on matters.

3. Would you like to recommend our company?

Not at the moment as i am busy with work, thank you.

Regards, 

Kathleen

Hi Wonder,

Thank you for making our trip an enriching and enjoyable one. Service was good most of the time. There were times that they can be more attentive to our questions.

Best regards

Thong

Hi Wonder,

Excellent. Jack is knowledgeable and patience. He was able to answer all the questions raised. He also made good recommendations on where else we can explore on our free time.  

Jeanette

Thank you Wonder for everything.

The tour arrangements are great. As always, you are very prompt and patient with all our queries. I am a repeat customer so this concretely shows much more than what words will ever mean. I have already recommended you to one of my associate. I am planning for the trip next year and you will hear from me soon enough. Keep in touch!

Thanks Wonder.

The tour was very good. Sandy was very professional and knowledgeable, and made sure everything ran like clockwork.

Please feel free to use my endorsement above.

Best wishes,

Donald

Dear Mark,

I have submitted my review to Trip Advisor. I have to apologize for the late reply as I was very busy last few days. 

1. How's the tour arrangement? And your travel consultant's service?

Overall it was an excellent arrangement by Mark who meticulously planned every detail and religiously monitoring our schedule throughout and had it executed by the caring and helpful guide Carrie. 

2. How's the hotel and meals?

The hotel in Zhangjiajie was good as it is expected of Pullman 's branding. The one in Fenghuang is not as good but Mark had forewarned me so I was prepared that the accommodation and breakfast would not be good. The meals are alright as Carrie had given us the liberty and good recommendation to order the food that suits our pallet as we cannot take spicy ones. Good advice by Mark and well executed by Carrie.

3. What do you think of our guides and drivers?

The drivers are all good and pleasant especially Mr. Du who was careful and polite .He drove at the right speed and I was impressed by his driving skill on a wet day. 

We would like to place on record our heartfelt thanks to Mark and the team in Chengdu, Yichang & Zhangjiajie. 

Regards 

Teo & Lily 

Hi Riley,

I am very happy with the service you have provided.

Yes we were pretty worried that if we would be able to board the cruise and next my hubby leg was infected.

It ended up all good. Thank you so much for your efficiency.  

I have recommended you to my friends who wishes to travel to the 3 Gorges.

Regards

Daphne

Dear Catherine,

We are back in Singapore now.

Wish to thank you for arranging the Yangtze River Cruise, hotel in Yichang and the high-speed rail tickets back to Chongqing.

The crew in the Yangtze Gold 8 Cruise ship were also very welcoming and helpful.

We had a lovely time on the Yangtze River, especially in viewing the three gorges and the lesser three gorges.  The views were splendid.

Would like to update you that the Wanda Orange hotel goes by a different name now and somehow the reception took some time to find our booking.

However, once that was sorted out, everything was fine. We had a good view from our room window.

We were pleasantly surprised with the development and lights in Yichang city too and the lively activities along the riverside park in the evening and morning.

The high-speed train was punctual and the ride was also very smooth.

Overall, we had a very good trip.  Thank you once again for all your help.

Best regards,

Hi Leo, 

Yes, the cruise on the Victoria Katarina went very well. The boat was well maintained (looked in better condition than the Yangtze Gold 5, & 6), the food was more than adequate,  the tours arrangements went smoothly. 

Thank you for thoughtfully putting me in the English speaking group for meals, as my Mandarin is woefully inadequate. 

Thanks also for your prompt replies to my queries. 

Best Wishes, 

Hi Tracy

I am good. Back in Singapore, safe and sound. Hope everything is well with you too. Please see my feedback below.

"I would like to thank Tracy for arranging this private tour for us. We have very limited time and would like to see as much as Zhangjiajie as we can. We are delighted that you helped us to make it happen. We are able to see key areas of the magnificent park and get enough rest at the cosy hotels, with the help of our personal guide, Kevin and driver. Thank you all for the good job!"

Regards

Hi Jack,

My wife and I had a fantastic time on the Yangtze Explorer. We enjoyed the tour very much. We particularly liked our cabin, the fantastic service, and we really enjoyed the cruise across the 3 gorges.

We will definitely be recommending this to our friends.

Best,

Hi Tracy, 

Done with the reviews. 

Thanks for making our trip so wonderful.

Travel planning with the elderly was never easy and I was a little unsure if I would survive. Big thanks to Tracy for fixing the itineraries, arrangements, transfers etc, making the trip easier, and big hug to their awesome tour guides accommodating to older people demands and easing my stress. Those priceless memories will stay with us for a long time and I would highly recommend China Discovery to all travellers.

Dear Tracy

The tour was very good. We enjoyed it a lot.

The guide, 王芳 is super. Very knowledgable, professional and caring. She went the extra miles to take care of me. She carried water for us, and even carried my bag for me in Huangshan. We toured Huangshan at my pace, so we were very comfortable.

She accompanied us in Tungxi to stroll the famous old street , pointed and explained to us interesting and famous shops, instead of letting us to stroll around on our own. We were most satisfied with her service.

Personally, I like Tungxi and Hongcun a lot. They are very peaceful , serene and beautiful.

I wish more tour guides are like her.

Thank you.

Dear Rita,

Thank you for making the arrangements for my trip. It was very enjoyable and I am impressed by the reliable service that you rendered. Please feel free to add this to the testimonials by your customers.

Firstly, Rita, I appreciate your prompt response whenever I had a query on the booking or facilities available on the cruise. It is very reassuring to receive a reply and to know that my requests were being attended to.

Secondly, thank you for arranging for the guide and booking the train tickets. The train seats were well planned as we had ample space at the back for our large luggage. Porsche, the guide, was also very helpful and knowledgeable, she brought us safely into the train station, got our tickets for us so we did not have any problems. She shared interesting facts about the culture & history of Chongqing too.

Lastly, the cruise was enjoyable as we intended to have a relaxing trip, and the food was good.

I will be submitting a more detailed review of the cruise in trip advisor, i hope that the review will help other travellers to decide on making their travel arrangements.

I will certainly recommend booking by www.yangtse-river-cruises.com to anyone!

Thank you, Rita.

Regards,

Hi Rita,

Yes, it was a great trip :) 

We had enjoyed ourselves very much!

Thanks.

Regards,

Guangdong Food, Sightseeing, and Kungfu

Thanks Lyn for looking after my Aunt Tan Sock Kia n her daughter Alison Hack - they both enjoyed Hangzhou very much n will travel with you again n also will recommend you to their friends!!

Hi Lily

For your info, our driver for the train station in Xi’an has been sorted out. We are now on the way to the train station. 

Thanks again for the lovely and professional tour guides and drivers we met on this tour. And a big, special thanks to you for helping to coordinate everything in Beijing and Xi’an for us. 

Regards,

We had a great time Lyn. Thank you.

Hi wonder,

Pls see my answers below. Tks  

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wonder is a very professional travel consultant. He responded all my numerous queries promptly and efficiently.

2.    How’s the service of the tour guides during your whole tour?

Tour guide Tashi is knowledgeable and helpful. He took care of all the group members with patience.

3.    Would you like to recommend our company?

Definitely.

Hi Vivien,

The Suzhou has been wonderful experience. Both guide and driver were extremely knowledgeable and helpful. They have made the trip extremely enjoyable. And thank you very much for helping to arrange Suzhou trip in such short notice. Your customer service and attitude is fantastic!!

Regards

Thanks for your email Wendy. 

We had a great trip thank you.  Everything went very well.  I am back at work now and busy trying to catch up on things.  I will provide some more detailed feedback over the weekend but as a general proposition everything was fantastic.

Thanks so much for all your help organising things.

Kind regards

Sure Ashley.

Q1. The travel consultant, Ashley, was very responsive and helpful. She offered useful advice and tips.

Q2. Our tour guide, Kiki, was excellent.  She was very knowledgeable and went the second mile to make our tour very enjoyable.

Q3. Yes, I will definitely recommend China Discovery to my friends.

Hi Wonder, 

Apologies for the delay in reply as I was tied down with unexpected work stuff. 

Please see my replies below. Thank you. 

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, Wonder was accommodating and understanding towards our needs. 

2.  How’s the service of the tour guides during your whole tour?

Ivan was very good. He would accommodate to the pace that we are comfortable with and would take the initiative to suggest alternative routes if needed. He would also suggest to bring us to other places if we have the time. 

3.  Would you like to recommend our company?

Yes and potential clients can contact me at my email if needed.

With regards,

Hi Vivien,

Thanks for your email. We had quite a good trip, thanks to the fine weather and friendly tour guide, Jenny, and driver. Above all, we enjoyed our stay at the hotel which you had arranged for us. We greatly appreciate that the hotel is located at a strategic location where we can reach subway stations, convenience shops, affordable eateries and the shopping district with ease. 

Thank you for all the kind service you have rendered us. :)

Regards,

Hi Ashley

My answers are as below.

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

  Yes.  Ms Ashley was very prompt and clear in her replies when answering all my queries.  Her answers are precise and to the point.

2.     How’s the service of the tour guides during your whole tour?

On the whole, tour guides were professional and knowledgeable.

3.     Would you like to recommend our company?

  Sure.

Guess Which One is ME

Happy Tour with My Big Family

Hi Rita

Please see our feedback

1.   Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes and thank you for accommodating our several changes.

2.   How do you comment your tour arrangements?

My family had a good holiday in Shanghai and Huanghan. Your transports were comfortable and punctual. Mark and Alex at Shanghai were helpful too. And Sophia at Huangshan was exceptionally caring and friendly giving us good recommendations for restaurants and massage. Sophia had some of our pictures and yes you can use them.

3.   Are you willing to recommend our service to your people who also have an interest to visit China? 

Certainly

Thank you very much for the good service and  leaving us a wonderful memories of our holidays.

Regards

Dear Wonder,

Tour is good.

Thanks!

Hi Catherine,

We have returned home to Singapore safely this evening. My friends and I would like to say a Big Thank You to you and your team for making our trip to Zhangjiajie and Yangtze River cruise a successful one. We are impressed with your professionalism in organising, advising and also your prompt reply to our queries and feedbacks prior to and during our tour. We greatly appreciate your efforts not only in making our group tour possible but also a safe, enjoyable and memorable one for all of us. We look forward to working with you on our future trips to China.

Dear Tracy,

Thanks for your email. Yes, we enjoyed our tour immensely and would like to highly compliment both our driver and guide. Our guide was knowledgeable and helpful, and followed the set itinerary well. Our driver was professional and courteous, and did a great job.

We left our feedback form at the front desk of the Gang-Gyan Hotel in Lhasa on the date of our departure (11 April), with our names on it and our tour guide’s phone number written down as well. I hope you’ve managed to receive it.

We are very satisfied with our experience with Tibet Discovery (China Discovery) and would certainly recommend this tour to our friends and colleagues.

Many thanks again

Good morning Vivien,

We are here all safe and sound and glad to have Ruby the guide for our trip. Thanks again for the arrangements.

Best regards,

Dear Echo,

A very happy new year to you!

Sorry for the late reply. I have been busy all this while; starting a new year with lots of things to settle.

Thanks a lot for your assistance and guidance in planning for my trip to Xian and Beijing. My family and I had a great time and I like to thank you for the very good experience we had with your tour agency.

When I next travel to China, I will use China Discovery again.

Have a great year ahead!

Regards

Hi Echo,

Tour was good and thanks for your patience. Will definitely recommend friends on the tour.

Dear Jack Li,

Thank you for planning and coordinating the trip.

I would also like to compliment the both tour guides assigned to us (Ms Ma & Mr Leon). They have both provide us with extensive and insightful information regarding the place of attractions.

They both also went extra miles in ensuring that our experience in China is a fulfilling one. Once again, I would like to thank them for their good service and hospitality.

Regards,

Miss Lyn Wang,

Good evening!

Just want to let you know we enjoyed the cruising trip very much.  Thank you very much for the arrangment.

Regards,

Hi Tracy,

The trip was good. A pity that some of the sites (Zhuyu Peak & Diecai Cave) were closed during our short stint in Yun Tai Mountain. Overall experience was pleasant and fun. Great service provided by James.

Thank you.

With Regards,

Hi Vivien,

Had a great trip with the Century Paragon. The Cruise Manager Jeffrey and his assistant Mona went the extra mile to make the trip comfortable and memorable. I also appreciated the excellent service that you Vivien rendered. It was easy to book through you and your assistance was responsive.

Thank you for making this trip possible for me.

I will send you the photo when I can access Wi-Fi for Gmail.

Thank you.

Hi Livia,

I have written my comments below.

1. Overall I am satisfied with the arrangement on buying the tickets for us. Especially your service I am rather please. You are responsive and thoughtful to remind us on the timing and the docking berth of the ship on the day of our trip. However the whole trip I rate it as fair partly due to the heavy fog and hazy condition, which we did not see the best of three gorges. I also wrote my comment on TripAdvisor. You can also take a look.
2. Yes, I’m willing to recommend your service.
3. You are really trusted.
4. Yes. I am thinking to travel to Tibet again may be a few years time. Will definitely look for you to see what you can offer.

Rgds.

Dear Bertina

We are back to Singapore last Friday.

Yes, we have a great trip and scenery was splendid .  thank you so much for your arrangement.

I wish you a blessed Christmas and all the best for year 2017 :)

Lim

Hi Olivia,

Happy New Year and how are you doing? Thank you very for the wonderful tour that you have arranged. Will be looking forward to receive the tour package for the Tibet Tour that we have discussed. 

Thank you again and have a nice day. 

Gilbert

Hi Ian, 

Good afternoon. Thank you for arrangement made for our Huangshan tour. Both Eric and myself enjoyed very much for the trip. 

The Tour arrangement - Hotel, transport was all well organised and no waiting time at all. Quick respond on email, excellent service on our hotel request at Baiyun Japanese Queen room. Yes, definitely we will recommend your service to others when visiting China.

Michelle Lau

The following pictures were shared by Michelle.

Michelle Visited Tibet

Hi Tiger,

Qingdao is truly a lovely place! I particularly enjoyed the stroll along the esplanade on late Monday afternoon at our own pace. Along the way, we stumbled upon some good dining places. We had a delicious seafood dinner there.

I was also under the impression that we have the use of the transport at our disposal like our most successful to ZJJ recently.  

Thank you for your follow up on this. I hope to continue using China Discovery for all my future trips to China.

Regards,

Dorothy

Hi Isabel,

Thanks you for arranging the tour. We had a wonderful time. Our guide Steven was very informative and helpful. He had provided us with great service. The driver is good also. Hotels in general is quite good too. Overall we enjoyed ourselves a lot. Of course we thank you also for the whole arrangements.

Hi Isabel, 

Back to work in singapore, feel so tired. It was a great trip in sichuan last week. The scenery is fantastic and the guide is very accommodating. Was expecting jiuzhaigou to be very beautiful like what many singaporeans say but it was just alright and way too crowded and squeezy. In fact i felt that huang long and er mei shan was much nicer and peaceful as there are less people. 

The hotels were great and our favorite is fraser suites whereby we slept very soundly. The guide is very nice and accompanied throughout our hike. The driver is a very cautious and good driver. It was a very pleasant experience as compared to my other private tour to xi'an and luoyang back in november. 

Really appreciate the fact that you called to check on us when we were in Leshan. Your correspondence via email and call was great and recommendable. Really appreciate your help.

Regards 

huihua

Hi Tiger,

In general, Guilin is very scenic and we enjoy the tour very much. We like the tourist spots at Li river, rice terrace, bamboo water rafting, silver rock cave and national park.

The hotels at Shangri-La, Lotus Green and Longji one art hotel are very nice and comfortable. Longi one art hotel is strongly recommended, next to rice terrace field, the views are fantastic.

The bus driver and the tour guide are very professional and knowledgeable. All the tour programme were properly arranged according to the itineraries.

Appreciate very much of your patient and advice on the proposed itineraries. Overall, it was a well organised tour. Hope we can join your company again for future China tour.  

(The following photo is shared by Steven)

Hi Ian,

This Tibet tour was excellent with great tour arrangements. You are a very prompt and professional company. If have chance for next time visit, I will contact you back.

With best wishes

Roy