Victoria Jenna Cruise Ship

Dear Tracy,

Here is the attached evaluation.

Tracy has been very helpful for planning this trip. She responds to questions promptly and is very patient. Tour arrangements were excellent. Every step during the trip went smoothly. Highly recommend your service.

Laurence

Dear Vivien,

Now our vacation is over again. It was a very nice three weeks in China, but it was also very tiring because of the heat. The trip with the Victoria Jenna was excellent. Everything was well organized, the care from the staff and tour guides, the cabin and the food were impeccable.

We are very positively impressed by China and its development.

We wish you and your child the best of health.

Kind regards

Ursula and Dieter Brose

Hi April,

Absolutely fantastic, can’t fault. On board food was awesome and me being vegetarian they even made me special meals each day. Staff were wonderful. I also had laundry done, no issues and very good price. Bar was well stocked and well priced. I also got a foot massage and my daughters hair washed and blow dried also value for money.

Concierge did only once on check in to offer an upgraded package for food and cabin. Then never asked again which was perfect.

Porters hired by ship in Chongqing tried to charge me 100rmb for their service but the English speaking concierge told them off very sternly.

Shore excisions included were awesome. I only did 1 optional which was the show on the second night which was absolutely amazing, it felt like I was in the show.

Only complaint is the ships announcements came into cabin speakers.

Dane

Hello Rita,

the cruise was wonderful and perfectly organized. The best things were:

- perfect organization,

- nice Amie, who made me feel welcome,

- very good food; there were enough healthy things for me f.e. salad, fruits, vegetables,

- cappuccino in the bar

- perfect organized (optional) tours

There are some things I would change if I were you:

- Cappuccino should be included and available for breakfast ( I had to ask twice and then they brought it (for € 5, what is very expensive; the other days I went to the bar myself);

- my neighbours (cabin 408) were strong smokers and were smoking on the balcony all the time. The smoke came over to me (when the boat moves), so I couldnt sit on the balcony. Non-smoking should mean, that it is not for smokers. In Germany smoking is out and the people think very much about health. Moreover they were talking at 4.30 h, so I couldnt sleep anymore.

- the announcements in the cabin are annoying. I dont need it. The schedule is enough. I asked them to turn off the announcements and they did :-)

So, it was a wonderful experience and everything worked well.

Best regards from Germany

Dr. Sabine Kohley

Dear Leo

I am writing this letter to express our thanks and gratitude to you for making our recent trip an unforgettable one.

The guides provided (David,Gila & Sally) were very professional and exhibited excellent attitude in providing a great service to us taking into consideration our needs and preferences. The group had a wonderful time thanks to your organisation and arrangement of the efficient team for us in this trip,

Overall this was an amazing trip, we all enjoyed it so much. We are now working on a return visit to China and is looking forward to use your services again soon.

On behalf of our group of 11 pax, we sincerely thank you for organising this wonderful trip for us.

Looking forward to more trips to China in the future with your company.

Best regards

Chan

Hi Zeva,

Chongqing trip so far so good. Did 12000 steps of walking! The cruise is very satisfactory. Hotel at Yichang is good. Wanda is three doors away, with restaurants on 3rd floor.

Tan

Hello Wonder,

Loved the cruise - especially the included excursions, special arrangement for English speaking guides, new boat, and friendly service!

Claus

Hello Wing,

see below

1. Excellent clear communications with Wing who always answered questions promptly

2. We thoroughly enjoyed the Yangtze Cruise & the upgrade to Shangri-la suite was well worth the extra cost. The 3 Gorges Tribe visit was a highlight as were the visits to pandas, Wuhou Shrine & Renmin Park in Chengdu.

3. Yes, willing to recommend

4. Very good - including all guides

Tina

Hi Rita,

we are still in Yichang but leaving tomorrow. We loved it. Thank you. It was really beautiful thank you for helping to book.

Katie

Hi Wonder,

here is a quick review of our tour on Victory Jenna.

Firstly, I would like to thank you for your time and effort in selecting and booking the most appropriate tour, then cancelling due to schedule issues, rebooking, then cancelling and rebooking due to COVID issues! You also alerted us to the need for province-specific health codes and pre-embarkation testing, and kept in touch during the cruise.

On arrival, we decided to upgrade our cabins to the 5th floor suites. We also upgraded our meals to the 6th floor dining room. As a result, we had a genuinely 5-star cruise experience. The staff and crew were welcoming and friendly, most of them spoke English, and the service was impeccable. The food was varied and delicious. The standard of cleanliness and hygiene in all areas was very high.

The included excursion to the Three Gorges Dam was not very interesting for me, although the optional trip in the ship lift was a great experience. We all enjoyed the ferry trip up the shennong stream. Unfortunately, foreigners could not join any other optional excursions because they needed a COVID test within 24 hours, which was impossible once on the boat. This meant more time spent on a stationary ship than I would have chosen.

The evening entertainment program was just the staff and crew having to get on stage after a long day's work. They did a great job, and it was fun, but I think the evening program is very much oversold.

I would say early in the season, with 50% occupancy and the option of cheap upgrades, this can be 5 stars. In a regular room on a full ship, probably 3 stars.

Best wishes

Mark

Hi Wonder,

The Victoria Jenna was great! The facilities were better than expected, the food was good and the staff were very friendly! We ended up upgrading our rooms when we boarded because the offer not too bad for a much bigger room. The itinerary I felt was a tad too much as we were expecting a more leisurely time; it felt like the cruise was trying too hard to fill every last minute with something to do (from 6:30am)! 

In terms of excursions, the Three Kingdoms show was the best, the Shuanggui Hill was not worth it, we didn't bother joining the White Emperor City, the cruise through Gorges had nice views with good commentary, the Godess Stream was also below par, and the ship lift at the Three Gorges Dam was interesting, but not the short tour afterwards.

The so called "captain's farewell banquet" was really just dinner with the captain and crew saying a few words at the start. You should remove any references to dress codes because it wasn't necessary nor suitable.

Overall, it was worth doing it and we're glad we did it with Victoria cruises. The Jenna was refitted in 2018, which is one of the oldest to having a redecoration, so I'm wondering what the newer ones that got refitted in 2019 and 2020 would be like!

Finally, thank you for the quick responses and all the help you've given us -- really appreciate it!

Hope this helps.

Thanks,

Whan

Hello Yanny,

Good, I hope you guys too.

1- Very good. Even if things went out of the way for a moment, they will know how to fix it.

2-Yes. Definitely.

3-Very professionals, dedicated and honest.

4- Yes, but because I'm very busy I will do the two things you are asking me during this week. The pictures first and TripAdvisor.

Thank you Yanny, We also wish you the best and the same for all your people.

Regards

Remi

Dear Wing Zeng

Thank you for your email. We had an excellent trip and have recommended Yangtze River Cruises to other people already. We thought the Victoria Jenna was a good ship in excellent condition and all the staff were very helpful. All the arrangements you made for us went smoothly and we were impressed with all the English speaking guides.

If we return to China we would consider using your service again.

Yours sincerely

Hi Mike

We had a great trip on the Victoria Jenna! My husband and I are backpacking round China and have nothing booked previously so with your quick reply to our emails you made this trip happen for us and we will definitely recommend your company to others! 

You (Mike) was very professional and a pleasure to deal with. Thank you once again for your services and booking an experience we will treasure for a live time. Wish one day we could do it again

Cheers