Great Service, Great Tour Guides
tifcsx

tifcsx

Singapore

Reviewed on January 22, 2019

We requested for a three-city itinerary across Xiamen, Shantou and Wuyishan.

How China Discovery works is that you contract with them and they proceed to sub-contract with other tour guides in the various cities if they do not have a presence there. As such, a tour guide in the first city may not have clarity on what your itinerary might be for another city.

First up: the service from China Discovery.

1. Very prompt and responsive throughout, even during the trip itself. If you have WeChat I suggest getting the contact of the travel agent serving you, so that you may contact him/her during your trip in case you run into any difficulties.

2. Very pleasant and accommodating. I made several changes and Catherine (my travel agent) was quick to come back with a revised itinerary and quote. Not that I encourage being a difficult customer!

3. Special mention to Catherine for being contactable over WeChat all the way through my trip. It's exactly what I needed for peace of mind bringing my family of 9 around.

Secondly, the tour guides.

Xiamen: Tom Tang, although he was only in charge of shuttling us back and forth from the airport and hotel, we found our conversations with him to be incredibly informative. A man knowledgeable on Xiamen and Chinese culture and history. Excellent English.

Shantou: Xiao Qiang, great recommendations for food, very passionate about this category. According to him, many HKers come over from HK for gourmet trips - they see Shantou as a dining destination. We had amazing braised goose and a fantastic, affordable seafood dinner on the last night.

Wuyishan: Jack, very personable and eager to please. Pretty funny too and chatty. His family owns a tea plantation, so we joked that he should bring us some tea leaves. On the last day, he kindly gifted us with two boxes of tea leaves.

We tipped rather generously, approximately 700-900 for each guide (aside from Tom) for 2-3 days. But we had 9 people so we thought that amount was reasonable.

Would definitely recommend China Discovery for their service and quality tour guides.

Date of Experience: January 8, 2019
Trip Type: Traveled as
Tour Customized by: Catherine

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