Superb Customer Service - Going Above and Beyond (Gansu 5 Day Trip)
Scott28

Scott28

UK

Reviewed on October 22, 2020

I contacted China Discovery about a tour in Gansu. I had booked hotels already but wanted day tours and travel between Dunhuang, Zhangye and Lanzhou to be arranged by them if possible. They provided an excellent service from start to finish. Wonder produced a superb itinerary for me and was straight on to helping me arrange and plan the whole trip. All I had to do was agree or disagree and also Wonder was so understanding about my time and was very patient through the booking process and was always available during the trip with updates and so on as well as checking if everything was okay with the drivers. The whole trip when so smoothly, considering it was Golden Week, it was a miracle nothing went wrong but the main reason why was because of Wonder's efficiency and excellent organization, arranging all of the tickets, drivers and travel plans from start to finish. He even managed to get my friend tickets at very short notice and went above and beyond for us to ensure we had a fantastic time. We certainly did, thanks to him for his help and the amazing team at China Discovery.

Date of Experience: September 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder

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