17 days - Beijing, Xian, Chongqing, Yangtze Rive Cruise, Zhangjiajie/Wulingyan, Shanghai Private Tour
Patricia_Sjauw

Patricia_Sjauw

Netherlands

Reviewed on August 4, 2019

From the moment of contact till before arrival, our Travel Consultant, Wendy Dan has been my single point of contact who was also responsible in arranging all ground logistics and activities for us.

All the agreed hotels, local activities, logistics were delivered as promised. What was extraordinary in our point of view was the initiative that was taken by Ms. Dan to contact our local tour guide in Xian to inform us of the bad weather condition in Guilin on a Saturday afternoon at 3pm, 1 hour before we were supposed to head to the airport to fly from Xian to Guilin. Their recommendation to us was not to go to Guilin as it will be an wasted trip, we would not be able to enjoy any beautiful scenery, the Li river nor the Liu San Jie show we were looking forward to see. Upon our decision to stay 1 more night in Xian and to take the train instead from Xian to Chongqing directly, staying an extra night in Chongqing. These were all arranged by Ms Wendy and local Xian office immediately. We were back to our original hotel at Xian at 5pm and the following day by train from Xian to Chongqing. This extra mile for the customers was particularly very much appreciated by us as the bad weather in Guilin is an "Act of God". And without us asking for us, refunds were calculated accordingly and arranged to be paid back to us when we arrived at Zhangjiajie.

We have experienced different activities and learned a lot on Chinese history, Culture and magnificent nature at Zhangjiajie/Wulingyuan. The arranged local guides : Lily (Beijing), Waldner(Xian), Cherry(Chongqing), Chris(Zhangjiaie) and Avril(Shanghai) were all very knowledgeable, helpful and accommodating.

We will not hesitate to recommend China Discovery to our friends and relatives.

Thanks very much again.

Date of Experience: July 7, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy

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