Private tour in Harbin
Marvz20ph

Marvz20ph

Philippines

Reviewed on December 23, 2019

Everything was very organized. The travel agent Tracy was very helpful since the day that I was planning my trip until it was finish. She always reply to my emails promptly. I really appreciate the cake as well that they gave during my birthday. She even called my tour guide on that day to personally greet me.

My tour guides Celina and Summer are both nice, cheerful, and can speak good English. They also let me try local food along the way. The driver is also good. I was abit scared on our way to the Snow Town because it is a zigzag road, they explained to me from the start that the drive will be slow for safety because the roads are slippery due to the snow.

Summer was my tour guide on the last day of the trip, due to heavy snow my flight was cancelled and she helped me call the airline to check what other flights will be available. She also called their office to help me book the hotel for 1 more night, last minute. The following morning she came in the hotel very early and she gave me a bread. She said no more time to eat breakfast. She also helped me fix everything in the airport.

This trip is one for the books! I will still book with this company if I will go back to China.

Keep up the good work and thank you for the good service. Much appreciated. :)

Date of Experience: December 17, 2019
Trip Type: Traveled as Solo
Tour Customized by: Tracy

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