Hi Tracy, evolution form as follows
1. Tracy is ever patient in clarifying our queries. Even when on vacation herself, she answered our email. When we made several adjustments to our itinerary, Tracy dutifully made changes and updated us. As my elderly mother is only able to read in Chinese, I requested for a Chinese itinerary. Although it was not available, Tracy typed out the summarised daily itinerary just for us. We really appreciate Tracy's dedication in providing excellent service to us.
2. The local guides at all the districts are professional, knowledgeable and very friendly. All of them took extra care of my elderly mother who is 75 years old. On my birthday, Xiao Rong (Eileen) of Kunming even prepared a bouquet of flowers and a gift for me. Her recommendations for eating out were all very good. We enjoyed the Guo Qiao Mi Xian at Yun Xian Lou and the lunch we had before visiting the Stone Forest was fantastic! When we left for Dali, she prepared fruits for us. She is very generous and thoughtful indeed. Amy Du of Lijiang was very apologetic about us missing out on Mu Mansion tour, even though it was because we moved from point to point at a pace too leisurely in Dali. We eventually arrived late in Lijiang and could not enter Mu Mansion before its closing time at 5pm. She was especially considerate to us trying to acclimatise to high altitude and observed us carefully and gave us tips to avoid altitude sickness.
Travelling from point to point throughout the whole itinerary was at a leisurely and comfortable pace. Our main transport were minivans. The drivers drove in a safe manner that puts us at ease. From Dali to Shangrila, the minivan was new and very comfortable. The service staff at ArroKhampa in Shangrila were especially affable and friendly. It was very interesting to chat with them during our cosy breakfasts.
3. Yes, I'm willing to recommend your service to people who also have an interest in visiting
China. In fact, we have already done so.
4. We are impressed with the service provided by your company and the tour guides. We greatly appreciate your seamless service and never felt lost throughout the trip. It was truly an enjoyable experience.
5. It will be helpful if the presence of your company is publicised in Singapore and the region.
Chua
