4 Days Shenzhen Family Tour with Kids

Check What our delighted customers are saying about our services

Hi Rita,

The best experience ever!!!! I fell in love.

I received your lovely card and cute gifts, thank you so much.

Done it! As always it’s my pleasure to hire your company services, see you in the next adventure.

Emmy

Emmy‚ Mexico, December 15, 2024

Hi Rita,

Please kindly see the feedback below.

We are a family of 7. This private tour package definitely met our expectations! Both tour guides (Chengdu- MAY & Chongqing-DAVID) provided us a very good service, both friendly and very flexible despite the change in our tour schedules. They were also very responsible and ensured our safety, meals and transports were well taken care of, especially since we have elderly and kids in our group. Both tour guides are very fluent in English too so it is very convenient for some of the non-chinese speakers in our group.

We will look for the same tour agent again in our next trip to China!

Best Regards,

Victoria

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Victoria‚ Singapore, December 14, 2024

Hi Shirley,

Thanks for the tour, and the itinerary that you planned for us was very comprehensive and detailed. We enjoyed it very much. The tour guide was also very friendly and experienced. He followed your itinerary closely and brought us to all the sites and explained in detail. He also recommended and brought us to enjoy some of the local cuisines during lunch.

Overall, we are impressed by the excellent service, reliability and quality that yourself, the tour guide and the driver has provided us. We would like to visit China again and we will not hesitate to engage your services again. Thank you!

Regards

Chun How

Chun How‚ Singapore, December 14, 2024

Hi Shirley,

I'm writing to provide some feedback on our recent Xian and Beijing trip that you put together for us.

We travel a lot, in the past year to Japan, New Zealand, China, Turkey, Africa, China, and finally this Xian/Beijing trip. I bring this up to highlight that we deal with a lot of travel professionals. You are easily the best travel professional we have dealt with through all of those trips. My wife, who happens to be Chinese asked me to make sure to keep your contact information for future China trips, with the intention of replacing the China based agent her brother usually uses for our trips.

Please let your manager know that we would probably not have used your company if not for you. Bamboo Travel is new to us and in a foreign country, so we had doubts as to what to expect. Your service was excellent from start to finish which really gave us confidence in your company. We had a little bit of an unusual itinerary and some constraints related to our other China travel prior to this tour. You were able to work through all of our issues with fast responses to our questions.

You also went what I would say was above and beyond expectations. The final example of that is a friend in the US was shipping some things to our hotel in Beijing for me to bring home to her. I contacted you to confirm the hotel name before they shipped the items, expecting I would then have to figure out the shipping details. Your reply not only confirmed the hotel, but you provided the shipping info in both English and Chinese, which saved me the hassle of trying to figure which address to use. Not a huge thing, but it's those small things that add up to a big difference in customer experience.

Thanks again for everything!

Xian:

Our guide was Waldner and we liked him from the start. We were just coming off another tour with another company which had maybe the best tour leader we've ever had. Even though we were always comparing Waldner measured up well. He was great at explaining the history of places we visited as well as answering our cultural questions. The restaurants/food were very good. He and the driver also modified the itinerary somewhat to optimize the driving based on our arrival and departure times and locations. We liked the hotel in Xian. The car (van) was very comfortable. Waldner also helped arrange tickets for a night show for us.

Beijing:

Pickup was great; even though we got in late the guide that picked us up was there and actually met us at the track. Cindy was our guide and we really liked her also. She is very knowledgeable and willing to answer (a lot of) questions. This was my 3rd time in Beijing and it was amazing what a difference having a good guide made. Cindy and the driver also modified the itinerary to optimize the driving. She also helped us book tickets to two shows, one of which was not on your list of optional items (Lao She tea house). Cindy was concerned about us ordering a cab so she stayed at the show to make sure we got back to our hotel ok. The restaurants/food were very good. The hotel was good but not great; for example we had hot water issues every day, and when I went to pick up a package that was shipped to me they just left me to dig through a pretty large pile of packages all addressed in Chinese.

To wrap up, I would rate the overall experience of looking for a trip, picking a company, and traveling 9.5 out of 10. Shirley, your service was 10 out of 10.

See you next trip!

Terry

Terry ‚ USA, December 11, 2024

Dear Rita,

Feedback.

The trip organised by Rita Jiang to Beijing and Xian was very well planned and enjoyable, showing the best of Chinese history, culture, heritage, and enormous progress.

Your 2 guides, Linda Chua and Beryl are very good. Linda went out of her way to take us to Peking Opera at night. The kids were tired, so we did not go to Summer palace and Heavenly temple, and did not go to Xian Pagoda. It was our choice, so its ok. (I have been to all)

The 2 bus drivers were excellent, very careful, disciplined and good temperament and helpful. I could not give a tip to Beryl at Xian station, as I had to rush into toilet inside, and did not know she could not enter the train Station.

The pace was good, but the last day of train from Xian, to hotel (plus late dinner scrabbling in Beijing), then early next morning to airport was too Hectic. However, it was because we had to return on 8.12.24. we wish we could stay longer in Xian, and elsewhere. We could probably have gone to Xian by train, then fly back to Beijing by plane, but one way tickets could cost much more.

Anyway, thank you very much for all your fine arrangements. We all enjoyed the short trip.

For the kids, the major highlights were the Great Wall, Terracotta warriors, Acrobatic show. They will treasure. I will plan more trips for them to China.

Best wishes and warm regards,

Richard

Richard‚ Singapore, December 11, 2024

Check What our customers are saying about us on Tripadvisor.com

excellent assistance, helpfulness and courtesy. My contact 'was Shirley, prepared friendly and punctual. Highly recommended...

Luciano P

"Travel consultant Mr Wonder Wang was so helpful and he planned our trip to Xi’an and Beijing so well. Mr Waldner is an amazing guide. His knowledge and enthusiasm made our tour very memorable..." read more »

Reviewed on December 13, 2024

Luciano P

"excellent assistance, helpfulness and courtesy. My contact 'was Shirley, prepared friendly and punctual. Highly recommended..." read more »

Reviewed on December 13, 2024

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