Panda Tour Reviews - What Our Customers Say about Panda Tours in China

Dear April,

I would like to thank you for organizing our trip from Chengdu to HK…Everything was fabulous.

We really enjoyed our tour in China, but seems like, overall, 10 days was not enough time…was quite a rush through China’s amazing attraction points, no resting/relaxing time…so, on next planed tour to China, definitely we’ll add some extra time/days (we are not young’s anymore ).

In general, all tour guides were friendly and easy going, with excellent knowledge of the Chinese history and they could answer to all our questions about the sites we visited, with good sense of humor…however, Sisi (Zhangjiajie) get a special place in our hearts …please let them know that we enjoyed their company very much!

The hotels were all great, with good service and facilities, and drivers were very professional and efficient.

We will definitely recommend your services…we have few friends asking already and we will tell them to contact you.

Thank you again for your excellent service you provided before and during our trip.

Kind regards,

Gigi

Hi Rita,

The best experience ever!!!! I fell in love.

I received your lovely card and cute gifts, thank you so much.

Done it! As always it’s my pleasure to hire your company services, see you in the next adventure.

Emmy

Hi Rita,

Please kindly see the feedback below.

We are a family of 7. This private tour package definitely met our expectations! Both tour guides (Chengdu- MAY & Chongqing-DAVID) provided us a very good service, both friendly and very flexible despite the change in our tour schedules. They were also very responsible and ensured our safety, meals and transports were well taken care of, especially since we have elderly and kids in our group. Both tour guides are very fluent in English too so it is very convenient for some of the non-chinese speakers in our group.

We will look for the same tour agent again in our next trip to China!

Best Regards,

Victoria

Hi Jack,

“We are very impressed with China Discovery. They are a very reputable company as we found out. Our 22 day trip in China was amazing. Our travel consultant Jack Li arranged everything for us. He was great and kept in contact when necessary. We are very appreciative of his help from the beginning to the end of our planning and trip. Everything ran smoothly as per transportation, guides, meals and excellent hotels and attractions. It was a wonderful experience for the two of us through our China Discovery private tour. All our bucket list destinations were met. We enjoyed comfort on speed trains, airplane, cruise ship, boat, vans and cars. The guides spoke English well and were very informative and had pleasing personalities. Food was tasty and many choices available to try. The hotels were top notch and with great service. The attractions and daily sight-seeing was incredible. Again we would like to thank Mr. Jack Li for his welcome to China gifts he gave us when in Chengdu. This was our once in a lifetime trip to China and it truly met all our expectations and more. The rating would be 10/10 for sure. Thank you!”

Don and Sharon

Hi Phoebe,

Thanks for this,

Lilly was really good and we had a fantastic time.

Stephen

Hi Rita,

Everything has been good so far.

Sheila

Hi Rita,

Can you give a massive thank you to each of the tour guides. They were all amazing. Linda, Jenny, Joe, Bruce and Linda. Had so much fun and they are all so knowledgeable.

Nigel and Lorraine

Dear Leo,

Everything about our trip was wonderful except the very hot weather. The tour guides and drivers could not have been more helpful and informative. We are very pleased and have recommended you to everyone we know.

Joy

Dear Tracy Tan,

I am You Chew Lee, one of the Group of 12.

I specifically draw your attention to the above caption.

We had been given a total of 5 local tour guides, one male and the rest females.

I would like to write to put on record two of your best tour personnels in this China Tour 15 – 27 Oct 2024.

They are Amy leading us around Lijiang and Linda providing tour assistance in Xi’an.

I rate them favourably,

01. in their ability to relate to us ,

02. in their proficiency to speak clear and good English,

03. in their capability of looking after our safety, welfare, and care,

04. in their punctuality and,

05. In their passionate love and desire to provide us with well informed knowledge of the places we visited with great integrity and diligence.

I would appreciate it very much if you could use your good office to convey my gratitude of their great performance and service provided to us.

I thank you.

You Chew

Hi Phoebe,

We had a fantastic tour in China, all thanks to your organisation and to your efforts.

Everything was perfect and everything was on schedule.

The guides were professional and friendly, specially Ben in Chengdu who was excellent. All of them knew their job and were so helpful to us.

Most of all we want to thank Phoebe for your support, promptness in responses and professionalism, which made our trip perfect

Thank you all so much, it was the best experience.

Nader

Good Morning April,

WOW! I just wanted to say a big thank you for organising the Chendu part of our holiday. We have just got back and it was amazing. Our tour guide and driver were AMAZING. What a memory. I really appreciate all the work you did on our trip.

Thank you

Heather

Dear Rita,

Comments on tour arrangement:

We have had a great time in the lovely and vibrant city of Chengdu. Everything in our travels worked out well. Thanks to China Discovery and the efficient planning and support from travel agent Rita, who had put together our customised private travel itinerary which was well paced and enjoyable. She had organized everything perfectly and resolved most of our concerns promptly. The Chengdu vacation was our second China tour organized by China Discovery. Hotel stays are of above average class and were conveniently located nearby commercial centers and ‘popular food outlets. Our guides and drivers were knowledgeable, friendly and attentive to our needs. The diverse natural beauty, landscapes and snow capped view at Jiuzhai and Mt. Emei were amazingly stunning and unforgettable.

We highly recommend China Discovery to all of those who are looking for comfort and a stress-free holiday arrangement. In fact,we are already planning for another trip to China in April 2025.

K K Wee

Thank you Tracy for the update.

Our trip has again been enjoyable this year, guided by Kimi (Xian) and Jamie (Chengdu). The train from Xian to Chengdu was comfortable. We look forward to the Yangtze cruise starting tomorrow on Thursday 24th October.

Regards,

Timothy

Hello Phoebe,

Thank you so much. We really really loved our gift and appreciate the amazing service you have provided. Pandas are the best!

On my return to England I will write a detailed review for you.

We have really enjoyed our time in China and have had a wonderful time thanks to China Discovery!

Thank you again

Oliver Foster

Hi Wonder,

Thank you for your arrangement. We all had a good time. I will give you some feedback after I return to Hong Kong.

Tks again!

Yeung

Hi Wonder,

We all have an enjoyable trip. We are now exploring other places to go in China and is considering Xinjiang. Do you have any recommendations on the itinerary and advice when is the best time to visit?

Lim

Hi Wonder,

Our trip has been completed yesterday. We all are leaving 長沙 today. It was a really nice tour arranged by your company. Thank you again. Hopefully we will do it again in the future. All the best to you and your family.

Clement

Hi Jack,

My wife and I returned from our China trip yesterday. The crowds at most sites were overwhelming and something that we are not used to. However, I want to let you know that we had a wonderful time mostly due to China Discovery's wonderful tour guides!

Each guide enriched our experience with both their knowledge of the cities, sites, cultures, people, and foods. They were all prompt, patient, and engaging. They were very helpful in navigating the complexities of visiting China. My wife and I enjoyed their company and conversation greatly. I don't believe we would have had the same experience in China if we had traveled there by ourselves.

All the drivers were also very courteous, on-time, and helpful!

Unfortunately, my wife caught a respiratory illness on the Yangtze River Cruise and was quite sick at ZJJ. Our guide Tim, however, was there to assist at night and brought her to the hospital to see a doctor. Tim helped us navigate the Chinese health system, stayed with us throughout the hospital visit, and brought us back to the hotel late at night! We are very grateful to Tim's extraordinary assistance!

Although we provided a paper review at the end of each location, if China Discovery has an overall review of our trip that needs to be completed, please let me know!

Again, thank you for your assistance in all the planning prior to the trip and your quick responses to my questions during the trip. Knowing you were there to assist us throughout our journey was a great source of comfort!

Regards,

Alex

Dear Jack,

Don and I want to thank you so much for arranging this wonderful tour for us. Everything has been fantastic! A big thank you for the gifts today! The Chinese chopsticks set, the Panda Player ornament, the Panda magnet, the Hand Drawings of Chengdu and the Panda postcard with your kind words are all so lovely and meaningful for us. We will treasure them. Many many thanks!

We are so impressed with China! The accommodations, the food, and the chosen sites for us to see are amazing! We will tell our family and friends to come to China and use China Discovery!

Take Care

Sharon and Don Hildebrandt

Dear Leo:

We would like to give you some feedback on our Chengdu tour-

Travel Consultant : Leo Li

1. I was extremely impressed by the speed of the response from Leo Li. I sent in a tour request in the afternoon from the US, mentioning what I would like to see in Chengdu and where I would like to stay, and I received a proposed itinerary and price quote the same night.

2. The tour arrangement was exactly for I asked for. However, I would recommend spending more time at the Sanxingdu Museum, have lunch there, and skip the Wenshu Monastery all together. The monastery is OK but nothing special.

3. Yes, I would highly recommend your service to anyone visiting China.

4. Our tour guides were exceptional, especially Eileen, who really knows both the Sanxingdu Museum and the Giant Panda Breeding. She was extremely helpful in navigating us through the crowds. We would have seen much less without her. The drivers were also very good. We love the responsiveness of Leo Li.

5. One suggestion is to use a different van for a group of four. Although our van was comfortable, it was quite hard to get into the two seats on the third row, especially for older people who are not as agile.

Overall, we are extremely happy with your services.

Best Regards,

Christopher Shih

Hi Wonder,

I was certainly very happy with both the guide Sandy and the driver in Chengdu. They were friendly and helpful. The driver was careful, his car was immaculate, he lent me his umbrella and always arrived promptly. He and Sandy took great trouble to find restaurants for lunch and Sandy obtained a ticket for me to attend the opera. Sandy spoke good English, was interesting, knowledgeable and good company.

Teresa

Hello Wonder,

We have now returned home.

We would like to thank you for our trip it has been fabulous. We have thoroughly enjoyed the trip. We wished we had more time to spend at the sites but time was always against us.

We have only praise for the tour guides we had on the trip. They were all very helpful and knowledgeable.

We are looking to return next year and will spend the winter researching where we would like to visit.

We will have no problem recommending China discovery as a tour operator.

We will be in touch again for your help when we have decided on areas of interest.

Many thanks

Kind regards

Helena & Simon Lewis

Hi Leo,

I just wanted to say thank you for everything, the organisation and the kind welcome gifts, the 2-day Wolong tour was incredible, we enjoyed it so much with Jamie, and we can’t wait for our upcoming tour in Guilin.

Greetings,

Maria and Jozsef from Hungary

Hi Evelyn,

We managed to visit Jinli Street yesterday evening and today Leshan boat ride were the best choice. We woke up early today therefore less people and good traffic. We did hot spring and later massage. Ben will also bring us to a 8pm show we decided to watch.

Nice weather yesterday and today too. Hope tomorrow emei weather is nice and clear.

Polly

Dear Ms Win Zeng,

We would like to thank you for the great job you have done for us. You always reached us promptly, patiently and did the best for us. We were satisfied with what you arranged for us. We will definitely recommend you to our friends and if we go to China, for sure we would use your service again especially since we have found out that most people do not speak English. Your service helped us a lot. You have good people working for you. But we prefer anonymous. We find it a pity that most people cannot speak English because the Chinese are friendly and we would have liked to converse with them. We are in Bangkok at present and tomorrow we are flying to Germany and bring our sweet memories of China with us.

Best Wishes,

Monica and Nikolaus

Hi Rita,

So sorry for the long delay, I am still travelling and haven’t been on the laptop so much.

Very good tour, very happy with all arrangements. I am willing to recommend your service to my friends who also have an interest to visit China.

Thanks

George

Hi Rita,

So sorry for my late reply, I’m finally back home. I just wanted to say a huge thank you for organizing my tour, you were just amazing and I had the most fantastic time. Ben was absolutely amazing as well. And thank you so much for my beautiful gift. I hope to come back to Chengdu again, I did not have enough days there, and I would book with you again. Can you please pass on my thanks to Ben as well.

Kindly

Danielle

Hi Rita,

We’re sitting in HK airport after the most amazing and fantastic trip. Thank you so much for arranging everything, it went as smooth as clockwork. Frenetic and non-stop, we have seen some of the wonders of the world, all made possible and enjoyable by your amazing team! I will write when we get home in two days, just wanted to say a huge thanks.

Ashley and girls!

Dear Wonder,

We would like to thank you and your team for making our trip to China so special and enjoyable. Every tour guide and driver we met were extremely friendly, knowledgeable and professional.

We had a fantastic week in China exploring some of the amazing sights as well as tasting the different regional foods.

I would also like to that you for your quick replies and ensuring we were fully aware of our itinerary and any changes.

When we come to China again in the future, we would use China discovery again and will recommend your service la to our friends.

Kind regards

Dan

Hi Wonder,

We enjoyed our excursions very much, and our guides were wonderful. Thank you for your help with organising it, and also Vivian.

with best wishes

Claire

Hi Rita,

Yes, we are safely back in Shanghai. Once I’ve had a chance to sift through the photos, I will send you some of the good ones.

Josh

Hi Phoebe,

Yes we did see Fubao for 2.5hrs together with the Evan.

Thank you so much for the arrangement

Eric

Hello! Leo

Our trip was beyond wonderful. Everything was so thoroughly organized, the tour guides were incredible (especially Linda in Beijing, Kimi in Xi'an, and Kenny in Guilin), vehicles and drivers safe and comfortable, and hotels centrally located in each city, comfortable, and clean. The sites were all wonderful and there isn't one I wouldn't recommend. My mom and I have both fallen in love with China and appreciate yalls help and support during our trip (especially with all the snafus of losing my passport and getting sick). I will definitely recommend yalls services to family and friends, and when I come back to China will be contacting yall again

Rachel

Good morning! Phoebe

The weather is fantastic. Linda is great too. We just got back to the hotel. Thank you for organizing the trip for us and the gifts. We had a great day! And Linda was a great guide!!

Yulong

Hi Rita,

Yes that would be amazing. Ben was an excellent guide and I enjoyed the day very much. Ben's English is perfect and explained things so well.

Thank you

Danielle

Hi Rita,

The tour was excellent. Kevin was the best tour guide we could've asked for!

Best regards,

Smriti

Dear Tracy,

Sorry for the late reply! I’ll just start saying that we absolutely loved the trip and China. It was one of the best trips we have ever done. Your country is beautiful and fascinating. I can’t wait to visit again!

You are very helpful and professional. The tour was tailored to us and our interests, day by day. The guides were also flexible in accommodating our requests day by day. We were never taken to tourist traps. The restaurants were clean and the guides would help us order based on our dietary preferences.

We were really happy with China discovery, in all aspect of the trip. You were very good in organizing the tour based on our preferences and accommodating our requests. You were also very kind to recommend we change our visiting time to after the May national holiday. The guides in all cities (Beijing, Xi’an, Chengdu, Shanghai) were very knowledgeable and looked after us very well. It felt like travelling with a friend! I am willing to recommend your service to others!

Best wishes,

Nura

Hi Rita,

Sorry for the delay, I thought you might like to look at this review and see if you would like to use it.

I have also included some photos that you can use if you want.

Review as follows...

If you are reading this review you are probably wondering should I use China Discovery and is it legit. The answer to both is a definite yes. Coming from New Zealand my wife and I along with our 16 year old daughter did a 28 day trip. We tailored our itinerary (with the help of Rita) and had a private tour. It was all fantastic and super organized. We loved the flexibility that our tour gave us. The local guides knowledge ensures you get the most out of each day and gives you a great insight into the area and local lifestyles.

I would highly recommend them for anyone who wants a great time traveling in China. We certainly did. Many thanks to Rita and all the guides who made our trip so awesome.

Cheers Dave, Tracey and Amber.

Hi Tracy,

Apologies for the late reply.

We thoroughly enjoyed the 3 days at Bifengxia. We arrived with an open mind, so I cannot really say that the program met our expectations or not. We learned a lot about the animals, which was great and we spend a lot of time observing them, which was fun. The program itself was more like a 3-day VIP arrangement with backstage passes rather than a volunteering program. Volunteering sounds like you have to make an effort and we were not really put to work, we were treated like guests, which is of course always positive. You prepared us well about the restrictions on interaction with the panda's which was much appreciated, and we did not expect much interaction for starters because we were visiting a research base, not a circus! The panda base itself is a tranquil site and we had a lot of people approaching us for a short conversation, really nice.

If you would ask me if I had any suggestions for improvement, then I do not really have an answer. We enjoyed the hospitality of the hotel, really nice place with a beautiful room, friendly staff and good food. Your team added to the fun and made the visit more memorable when we managed to add a visit to an old village on the last day.

I would recommend this program to anyone who is interested in a laid-back panda learning experience in a mountainous area in rural China.

Hope this helps!

Jeroen

Mr. Leo Li,

I can't express enough what a wonderful time we had in China. You made me look like a superstar to my wife and sister-in-law. All of the guides were wonderful; especially Eric in Beijing and Evan in Chengdu. Evan knew EXACTLY when and where to take us to get the best views of the pandas! Eric seemed to take a lot of pride in his city of Beijing and wanted us to see and try everything. He was very nice, accommodating and generous. He bought us many street snacks just because he wanted us to try them!

All of the excursions you had scheduled were outstanding. There wasn't one that we said we could have skipped. The ones that were particularly great were the Great Wall, Tiananmen Square, the Forbidden City, the Summer Palace, Terracotta warriors, pandas, and one of our favorites was the cooking class at the museum in Chengdu. The museum tour guide was a delight and an excellent instructor. We really enjoyed Liqi and Shanghai.

The hotels were all just great. They really were nice. It was hard to pick a favorite. The Buddha Zen Hotel was very nice and in a great location but the breakfast was a little weak. Probably the worst of the trip but still acceptable. The hotel in Shanghai was first rate with the absolute best breakfast of the trip.

All of the train and plane transfers went smoothly. We had no problems meeting our guides at each location and no problems boarding to go to the next city.

We felt comfortable with all of the drivers. The cars were all clean and comfortable. Traffic in your cities is HORRIBLE. I could never drive in China! I had a hard enough time just making sure I didn't get run over by a scooter when I was walking!!

I think that about sums it up Mr. Leo Li, Thank you again for making this trip a once in a lifetime experience for my family. And throughout the planning process, you were extremely helpful and always responded promptly. I know we made quite a few modifications to the trip but you didn't seem to mind at all. Thank you for that.

Take care sir,

Kelly

Hello Rita,

Yes we are home safely after an enjoyable, busy 3 weeks travelling around China.

Thank you for putting together such an interesting tour. The time passed so quickly. Had we not been on a 3 week time line I would have added a rest day every 3-4 days. That would have been a good addition.

The hotels were all lovely. I liked those that had a bath best, because after an energetic day walking, one could soak the muscles and rest for a while.

We loved travelling in the trains. Thanks for organising the comfortable upgrades.

I am glad our guides met us at the stations & dropped us off though. The stations are huge and finding the right platform was made easier with the guides help.

We had minor problems.

1. Shanghai- There are 2 exits and we went to the wrong one. However we rang the guide and then we found one another.

2. Another, was when we missed the transit sign & walked the wrong way following the crowd. Fortunately Bruce noticed & helped us get to the right place so we could get the connecting train in time.

3. My seat was already taken on one of the trains. I was advised by the conductor to walk through the train to carriage 8, get off, and get on again. There were 2 trains joined together. I wasn’t sure if the train would wait for me as they only stop for a minute! Fortunately the staff were very helpful getting me off, and getting me on again. They seated me next to Bill.

The tourist attractions we visited were outstanding. Everything we saw was worthwhile. We loved the spectacular Stage Shows.

We loved the cruise. We made new friends, had a lot of shipboard fun. The concierge and other staff were lovely.

Our guides were friendly, helpful and really good company.

We are happy to see how well China is going with trains, stations , roads, housing. National Parks and environmental protection. Good job!

We would recommend your Tour Company should anyone ask . We were very happy with everything.

All being well, we will return to do the other half of the original trip.

Here are some happy photos from Our enjoyable time visiting China.

Yours sincerely.

Carol & Bill

Hi Jack,

First of all we would like to thank you whole heartedly for planning such an amazing trip to China for us! We have had a truly magical time - our tour far surpassed our expectations in every way. The itinerary that you put together completely met our needs and encompassed everything that we wanted and more.

The guides (and drivers) were all brilliant and we have very much enjoyed talking with them. The guides were all fun, knowledgeable and fluent in English. We were initially concerned that having guides with us all the time would be stifling, but that was not the case at all!

We would like to give a special mention to our visit to Yunnan where our guides William, Sofia, Lee, Amy and Aten looked after us. We loved Yunnan - one of our favourite parts of the trip was our cruise down the Li River, our stay at the Yangshuo Mountain Retreat and the hike in the Longji Rice Terraces. Thank you to William who helped to make this so special.

We have also loved seeing the Pandas in Chengdu, the Terracotta Army in Xi’an and of course the Great Wall at Jinshanling. Please pass on our thanks to Peter for hiking the 6k with us - another highlight of our trip!

We have been amazed that we have been able to see so much of your beautiful country without it feeling too rushed or overwhelming. The places that we visited were all incredible and there is nothing we would want to change.

The accommodation for the most part was excellent; we did feel that the e-outfitting hotels in Lijiang and Shangri-La were not so great but this is an observation and not a complaint. We were not staying long enough to complain but if we were doing the trip again this is one thing we would consider changing.

The transport worked really well. All of our drivers were great and the transfers by domestic flight and high speed train were well timed and easy to navigate. Some of the transport hubs are HUGE and it would be very easy to get a little lost! Having a clear meeting point at each station could be helpful.

Thank you once again, it really was the trip of a lifetime! I am very happy for you to use all or some of my comments.

Thank you so much,

Mary & Steve

Morning Wonder,

we have a good time although the kids were tired after all the walking…hahaha…

Eunice

Hi there,

We are writing to thank Mr Wang for working with us from the planning phase to the final reality. He responded to my emails quickly, listened to me and answered my questions patiently and clearly. He even suggested altering our trip plan to avoid the huge crowd due to the May Day holiday, and thank goodness, we did change our plans.

During this 23-day trip, we were taken care of from the moment we arrived in Kunming airport to the last minute we were dropped off at Beijing Train Station. All tour guides and private drivers were professional and personal. All made our travel life so much easier.

We highly recommend Chinadiscovery, especially Mr Wang, to our friends and anyone that is interested in visiting China.

Thank you, Mr Wang, for all your hard work and patience helping me planning this grand trip that will last a lifetime. Hopefully we will talk to you in 4 years when we plan a trip to visit northwest part of China.

Sincerely,

Phyllis and Larry

Good morning, Mr Wang,

Larry and I returned home safe and sound, and are trying to recover from a very long exciting yet exhausting trip to China.

Thank you for working with us and making this grand trip possible, and precious gifts you sent to us.

All the tour guides and private drivers at each destination were wonderful. They were professional, courteous, flexible, personal, and easy to work with. Our shout outs to tour guides Vicky, Even, Delia, and Mike, and drivers Mr Lu (DaLi,LiJiang, Shangri-la) , Mr Tan in Chengdu, and Mr Fan in Beijing.

During the 23-day trip, Larry and I covered lots of grounds. For personal preference, we chose to skip Orange Island in ChangSha. We walked down 999 steps instead of taking the escalator in TianMenShan. Due to the weather, the ride to the Jade Dragon Snow Mountains was canceled. Due to my brief sickness, we skipped the SMT Great Wall. Larry got senior discount in Stone Forest. As suggested by several tour guides, I am writing to you to see if we would get the reimbursement for the service we didn’t use during the trip.

Thank you again for your patience, time and knowledge planning this wonderful trip with me.

Sincerely,

Phyllis

Hello Phoebe,

Our tour today was amazing and I really want to compliment Sandy. He was fantastic, his English is excellent, he is very knowledgeable, and did so much to make our day great.

I did not have any cash on me when we said goodbye today (my kids had cash but I did not want to take theirs away!), is there a way I can get 100 Yuan to him as a tip?

Also, is it customary to tip a driver as well?

Thank you again for such great service. Sandy is a great representative for your company.

Best Regards,

Richard

Hi Pheobe,

今天玩得很好！ 走很多，就当运动一下，天气还凉快。

现在在洪崖洞。 夜景很美。

很满意这次的行程。导游和司机都很帮忙。

Evelyn

Hello Wonder,

Thank you for the update. Everything is fine, Jackie is a wonderfull guide! She speaks english fluently and knows a lot! The driver is also good, he drives carefully in a very good car.

I enjoy my trip very much so far.

Greetings

Johanna

Hi Wonder!!

We will send you more detailed reviews/comments later but so far the tour has wildly exceeded all of our expectations, for which you and our wonderful guides and drivers deserve so much credit!! In addition to all of the sights on our itinerary and the fantastic acrobatic show we saw in Beijing and the extraordinary light show we saw in Guilin, we were also fortunate enough to have Linda recommend to us the AMAZING Shu Feng Ya Yun Sezchuan Opera show last night, just a short walk from our hotel, which was one of the best shows we have ever seen!! The shadow puppets and mask-changing were especially incredible! And yes we did receive yesterday the BEAUTIFUL gifts you sent us - thank you so much - we love the pandas and will treasure them always!

Zazi

Hi Kelly,

The visit was very interesting. Well maintained pandas and dujiang tour. Guide is top friendly and considerate, and here command of English was good. The car was comfortable

Behrel

Hi Phoebe,

The hot pot was super! It was too spicy for me, so I ate the mild version.but my husband loved the spicy one!

All were interesting. Leshan Buddha was amazing. Sichuan opera awesome, my husband still trying to figure out how they changed masks. and panda were so cute.

We love Chengdu. the hotel was also very good, modern, and great location

The cruise was awesome! David our Chongxing guide was excellent. Chongxing was our biggest surprise.Chongqing's night view was stunning

Yes, we got lucky with the weather, sunrise and sunset in Huangshan

Phoebe, thank you do much for organizing our tour in China, Great job!

Zakrevski

Hi Evelyn.

Yes we are on the train now.

We really enjoyed Luoyang. I've always wanted to visit the Shaolin temple and really enjoyed the Kung Fu class.

Joe our guide was very good too.

The hotel room was great but the breakfast needs improvement. Joe made sure they supplied us with some extras for breakfast as there was not much variety.

Yes we really liked Datong as well thanks. The tour was informative and the attractions really interesting.

Jonney

Hi Evelyn.

We are leaving Beijing now.

We had a great time.

Peter and the driver were excellent.

Jonney

Nihao RITA.

My family and I truly enjoyed every minute of our China tour. You’ve met and exceeded our expectations. We’ve given our feedback to KEVIN, JIM, EILEEN, AIRA, and LINDA, but I also plan to email you my feedback to this unforgettable tour.

Very much worthwhile.

EDGE

Hi Rita,

Thank you for the arrangement last time, my family had great times.

Susi

Hi Leo.

We have ended our private tour today with you. Thank you so much for the wonderful arrangement.

All the 3 drivers and guide are very experienced and knowledgeable. We really get a deep understanding of Xi’an, Chengdu and Chongqing.

Vincent

Dear Leo

I am writing this letter to express our thanks and gratitude to you for making our recent trip an unforgettable one.

The guides provided (David,Gila & Sally) were very professional and exhibited excellent attitude in providing a great service to us taking into consideration our needs and preferences. The group had a wonderful time thanks to your organisation and arrangement of the efficient team for us in this trip,

Overall this was an amazing trip, we all enjoyed it so much. We are now working on a return visit to China and is looking forward to use your services again soon.

On behalf of our group of 11 pax, we sincerely thank you for organising this wonderful trip for us.

Looking forward to more trips to China in the future with your company.

Best regards

Chan

Hi Rita,

Thanks for all your help.

The tour arrangements are able to be tailored to our interests.

I will like to plan to go to Tibet. When is a good time?

Thanks and with regards.

Elsie

Hi Samantha,

yes we had a good time at the panda volunteer program. Thanks for helping us to arrange it.

Isaac

Hello Phoebe,

It was the most incredible day! Thank you so much

Thanks so much! You are lucky to live in such an incredible country! I’ll definitely recommend my friends come visit

1. The service was incredible- fast, accurate and extremely helpful to ensure I had a great visit

2. Jane (guide) was so friendly and knowledgeable, she made sure I had everything I needed for a fantastic day! She was happy to ask any questions! Last but not least a great photographer catching me in the moments

The transport was great too, clean comfortable car, safe friendly driver who even looked after my luggage whilst I was with the Panda!

10/10 service all round

Zarne

Hi Wonder,

Thanks so much for our gifts. The pandas are very cute and the children love them. My panda picture is beautiful. We are having a great time and the guides have been fantastic.

Kathy

Hi Leo.

Just to say a big thank you - we had an incredible trip and amazing guides throughout. Thank you for your help and support. We will be back in touch if we visit China again!

Tom

Hi Phoebe,

Great. Really happy to see shengyi and so close to panda

The tour guide and driver are good. No complain.

Thanks for the trip. I am back to KUL.. i enjoy the volunteer trip and i hope to be able to do it again in future.

Sim

Hi Phoebe,

Thank you so much again Kevin has been wonderful and helpful in every way. And thank you so much for the wonderful gifts. They are absolutely loverly. Chopsticks are going home and be used there now I've learnt how to use them

Zoe

Dear Rita,

Everything was excellent. Pick-up was on time, vehicle was comfortable, the guide was knowledgeable, the driver was courteous and drove safely. We are willing to recommend your service.

These photos were taken by our travel guide Sophie

Definitely!

Dan

Hi Wonder,

Thank you for organizing the tour yesterday.

Sandy was very informative and easy to talk to.

I loved the panda viewing and the market was very interesting.

Many thanks

Sally

Hi Evelyn,

The weather of Jiuzhaigou was great. Not sunny, but slight sun, experience a little light snow on Long Lake, and beautiful masterpiece of creation in JZG. Huanglong was wonderful too. Nice weather. Even with the cable car, we walked a total of 16000 steps. Unforgettable 2 days

Century Oasis - it's new and we were given 3rd Level, but only dine in one restaurant. Still it's good. Allan, the Cruise manager took good care of us as we were the only few that requires English guides.

The Fengyansanguo show is super n spectacular. Very glad to have seen it. Thanks.

5* - Feng Yan San Guo

4.5* - Shengnui Stream

4* - White Emperor City

3* - Fengdu Ghost City

Time flies, but the memories remain. It's been a really great trip for my wife and i over the past 14 days. Thank you for your wonderful service. Really appreciate that. Only regret is don't have time to meet up with you.

Melvyn

Good morning Evenly,

We have really good time yesterday with Sandy, and thank you for your thoughtful gifts for us. I really appreciated that, I will for sure gonna miss Chengdu when I leave.

Siska

Hi Wing!

Time in dujiangyan was very nice and now I am going to breakfast ! keep in touch!

Anna

Dear Zeva,

We had a wonderful family day at the panda nctuary in Bifengxia. Kevin is a very experienced and friendl his English very good, The tour is perfect for a family day around the cute Pandas with playful activities. Many thanks for organising this!

Fabienne

Dear Leo,

Many thanks for the gifts, this is a really nice touch.

The trip with Kevin was great, je is a really nice guide, very helpful and he provided many information .

We enjoyed the tour very much. It was a great day.

Many thanks for your assistance

Mathilde

Dear Rita,

I am just settling back to everyday life but I wanted to reach out to say thank you for all your kind help during the reservation process.

I will definitely use your services in the future and will recommend to all my friends.

I definitely will leave good reviews. Ellen was also a very professional, kind and knowledgeable guide, I couldn't have wished for a better one.

Please also allow me thank you for your kind present that waited for me at the reception. It was such a surprise. Everyone's kindness will want to come back and visit again.

Hi Wonder,

We are safely back in Guangzhou. Wonderful experience. All the planned events were highlights and the little extra side trips were a plus. Thank you for all your careful planning.

Hi Jack,

we will be happy to when we get back to Shanghai It was a great trip and Kevin was a wonderful guide!

Lisa

Hi Wonder,

Our trip to Chengdu was lovely. We had a great day with Jane visiting the pandas.

Kirsty

Hi Vivien,

We are happy to answer your questions.

1. Our travel consultant, Vivien, was outstanding and exceeded our expectations. Due to covid travel restrictions, our trip had to be changed and postponed several times but Vivien dealt with this efficiently and respectfully despite at times having to change plans at the last minute. Without Vivien, we would have cancelled our wonderful trip. Every request we made was met and everything was highly organized and communicated with us downtown to the finest detail. The guides and drivers arranged were excellent and we felt relaxed throughout our trip.Vivien is a credit to the company and an exemplary representative.

2. Our tour guides had excellent English and were very knowledgeable. Especially appreciated was their patience and flexibility as I have a bone disease and often struggle to walk. They let me rest without complaint and went above and beyond in all regards even to Yenny ordering us some sesame rice balls to be delivered to the hotel because I had enjoyed them so much at lunch and Ellen taking us for hotpot for lunch at our request. Nothing was too much trouble.

3. We are leaving China this year and despite not usually using a travel agent when we travel, we hope to return to China in the future and will use China Discovery and hopefully Vivien without a doubt.

Vivien, words cannot express how grateful we are for everything you have done for us to ensure we managed a break away. Personally, we needed a holiday and you provided us with the most amazing trip.

Even though we have never met you and do not even know what you look like, you will hold a place in our hearts forever. You have truly been a blessing and we are eternally grateful for your patience, kind and caring attitude and professionalism throughout the last year.

Thank you so much.

I have attached some photos and you can use these if they are any good as well as our recommendations.

Val and Steve Hart

Dear Wonder,

We have enjoyed the time, thank you for the good organization. The hotels has been very good, the ship excellent. If there has been a problem, you and the guides found a good solution. My favorite impressions: the pandas, the night view from the ship to Chongqing, the view from the hill down to Chongqing.

Kerstin M.

Hi Tracy,

I thought it was great. I would like to do more though and there were lots of waiting moments.

Yeah that's fine. I'm just letting you know why I thought haha.

Jennifer

Thanks for all your help for our group holiday. We will be using this group for our group communication.

Hi Riley

Thanks again for your help with booking our trip to Chengdu, we had a lovely time!

Everything was very well organised. The airport transfers and drivers for the rest of the weekend were always punctual and helpful. 

The hotel was comfortable and although not super modern, the room was plenty big enough and catered for our needs. The kitchen was also useful. Breakfast at the hotel was good with enough choice and staff were quite helpful. The location of the hotel worked pretty well for us too.

Our tour guide Jane was lovely. She was very patient and helpful with our two young daughters, particularly the older one who asked her lots of questions! She was helpful in buying our tickets and ensuring that we were able to navigate the city and its sights. 

All in all we had a very good trip and would recommend China Discovery to others.

Thanks and hope this helps

Lindsay

Dear Rita, thanks for your update. The driver will do the transportation from the airport to the hotel and the hotel to the airport again. Am I correct? Today was a beautiful day in Jiuzhaigou. I hope that tomorrow we will have one more time luck with the weather.

Hi Rita,

Thank you for the wonderful gift! We had a great day! Ellen was fantastic!!!

Hi Rita,

I just want to say that we had an amazing trip and will recommend you and your team to anyone who asks!!!

Vivien,

We have arrived in Sanya and are on the way to our resort.  Thank you for arranging the very helpful guide and driver this morning. They were professional and prompt.  

Do you have a feedback form that I should complete or would you like me to write something in my own words?

I must tell you, the cruise was amazing!  I have never felt so much like a queen as I did on the cruise.  The staff was unbelievable, the accommodations were excellent by my western-standards, and the activities were splendid! Nobody wanted to leave the cruise!!  

The two boys enjoyed the unlimited “mocktails” drink package and flying kites on the sundeck.  The two girls enjoyed the “mocktails” and the variety of relaxing spaces on the ship.  Sometimes they wanted to relax in the Executive Lounge, sometimes they wanted to do karaoke.  It was wonderful that the children had easy access to any place in board that they might have an interest.

As you know, we already recommended you to my friend Sylbeth. We will continue to recommend your services.  If we have time for one more vacation before leaving China, we will definitely arrange it through you.

Thank you,

Wendy

Hello Ms Wong,

Thank you for support and good guide

Im now at airport.

Greatings

Hi Rita.

Sure! I am glad to do so! We want to recommend you further

All the best!

Cheers.

Maria.

Hello Rita 

I'm doing well! How are you?  Just cleaning my house now .

I can't thank you enough for everything! I really had an amazing holiday and I appreciate all the extra efforts you helped me with. I felt like a superstar sometimes .

I'm so excited for Patra as she will get to experience a vacation where she can to do minimal because everything is taken care of.

Thank you for the kind gesture I appreciate it! The lunch was definitely delicious and it was good to get to know Sandy and Mr. Li. during both lunches.

Thank you so much for a wonderful trip Wonder.

Alex was fantastic!!!

Hi Vivien,

Wonderful! Sandy is a great guide. It's been a real pleasure.

We've just returned from our Chengdu-Xi'an trip. Thank you for such a wonderful tour.  

We are already looking toward our next trip.  We'd like to travel to Beijing from April 30 - May 3.  

We really like the "4 Days Beijing Family Tour with Kids Fun" itinerary, with some changes - Like removing the Beijing zoo and hutongs on the fourth day and instead moving Temple of Heaven to that day.  

Can we work on this trip with you, or should we request through the website again?  Thank you.

Hi Wendy,

Yes, we got connected rooms today. Everything is fine here. The numbers of travellers we are not able to control. We didn’t expect to be alone. Ellen did a super job today, guiding us around Chengdu and the Panda “park”. We are now filled up with fantastic memories from the last four day.

hi Tracy,

Thank you very much for all your assistance. Yes, it was a very good trip and the driver was also very helpful. Thank you for all your support and help.

Hi Wonder,

Our trip has ended and it’s time to complete the evaluation form.

We found China Discovery on line while looking for a reputable company in China to plan our holiday.

After contacting Mr Wonder Wang ( through online email and WeChat ) we found his level of support, information, communication, patience and understanding to be very professional. He was quick to respond to all our questions and accommodating in all our requests.

The tour arrangements were to our liking. Wonder worked closely with us to determine our touring preferences. The transport schedule was not too strenuous, the tours we encountered were interesting and our accommodation was to the most very comfortable.

As far as recommending China Discovery, we would be happy to introduce anyone keen in touring China to this company.

Our tour was conducted in the early part of the year under the curtain of COVID and in the midst of Chinese New Year. Wonder and the guides helped us with all our medical requirements and arrangements and a holiday that could have been disjointed flowed with out any problems.

Wonder gave us contacts to all our guides and they were accessible and helpful.

The drivers who accompanied the guides were also friendly and safe.

The guides were all good - supportive, jovial, attentive and knowledgeable.

The best in our opinion were May, Michael and Steven.

Our accommodation The Gran Melia was very good in Xian and the nearby area was interesting to explore by foot in our free time - the park area across the street from our accommodation and Grand Tang Mall nearby.

The Sofitel in Chengdu was comfortable, the breakfasts were wonderful and the assistance we received from their restaurant manager for dinner one evening was exceptional. The only negative was that the hotel was a little dated.

Our stay in Le Meridien Emei Mountain Resort was very nice.

Our stay in Old Town Lijiang at The Ivy Garden was located well. The hotel had a traditional appeal. We arrived at night so we were surprised at how cold the room was. There was a heater on but not adequate and extra linen should have been available.  There was no choice given for breakfast and it was not to our liking.

The Gurong Boutique was very comfortable and breakfast was minimal but nice.

The Cachet Hotel in Kunming was kind enough to change our room because of ‘smoke odour‘ and it appeared to be an upgrade.

Their kitchen staff were helpful and made us a basic breakfast pack to take on the fast train to Guilin.

The Shangri-La in Guilin was a wonderful stay with a beautiful view. The breakfast and dinner selections were vast and very tasty.

The Amari in Yangshuo was comfortable and well placed. The small ‘fairground attraction’ outside our window was slightly noisy up till about midnight.

All in all, the entire trip was an amazing experience we both enjoyed immensely.

We found it helpful when the guides would initially state what our plans were for the day ahead and go through the itinerary so we were reminded and understood.

Occasionally we did not do something on the schedule and it wasn’t clearly explained to us why not, for example the Pearl Museum and also the option we had to make a terracotta soldier.

We understand that some venues were closed because of COVID / Chinese New Year and in these cases we were informed and alternative arrangements were made.

We were blessed with good weather, good organisation, wonderful guides, good drivers and a beautiful and interesting country to explore.

Thank you to Wonder and your diverse team, we would definitely look at using your company’s services in the future.

Kind Regards

Mario and Angela Crivelli.

Hi ladies Dan,

I had a great trip to Chengdu. We enjoyed all the sights and trips that you planned for us and May was an excellent guide. Always punctual and extremely attentive and helpful. We learned a great deal about the history of the area and she is a lovely person to be around. Our driver Mr Deng was also great we never felt unsafe on the roads. We loved seeing the giant Buddha and going to the Golden summit as well as Dujiangyan which was impressive and beautiful. The hotels selected were also very comfortable. We loved Sichuan food and May took us to wonderful local restaurants where we always ate too much delicious food! Mapotofu(hope I spelt it right) chicken is my favourite!! Hot pot was spicy!! All in all a really wonderful trip. Chengduese people are friendly and lovely. Thank you for organising such a great trip. We would definitely recommend you to others. Happy New year!

Hi Wendy,

Very tired today, but will get back to you tomorrow with feedback. In general the trip was fantastic and very little to change. - Andrew

The group had a lot of fun and felt taken care of along the way. @Wendy thanks to you too for ensuring everything went as smoothly as they did. Appreciate everything and happy new year. - Christopher

Thanks y’all ! The trip was a blast. - Taryn

Hi Riley,

Thank you! The Great Wall was phenomenal.

Hi Lily,

Thanks for your good service, overall it’s good trip. I’m very satisfied with Gila, she is Amazing that I have ever seen, Thank u again.

Hi Rita.

I just wanted to let you know how Amazing Ellen was today. She was so nice and friendly and knowledgeable as well as super accommodating. She made our day very special and I will recommend your company and her to all of my friends! What an amazing trip! So glad you worked it out to come!

Happy Mid-Autumn Festival to you also!  I think I forgot to fill out the following survey.

Here below are the questions for you: 

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

      Yes

2.     How’s the service of the tour guides during your whole tour? 

 Very good overall.  Just the one in Beijing is just OK.

3.     Would you like to recommend our company? 

 Yes, definitely.

Thanks,

Cynthia 

Dear Wonder,

How are you? Hope you are well. You organised a very nice trip for me to Chengdu and Jiuzhaigou way back in 2014. 

You requested a review from me but I loaded to the wrong website. I came across the review today unexpectedly in my computer system and I would like to send it to you, to be used by your website. This is because I was very pleased by the trip that you organised for me. I was a lone female traveler but I still remember the lovely tour guides you found for me, especially the one at Chengdu.

I truly had a wonderful holiday and great memories.

I am now back in the UK. I certainly will use your tour service again if I ever travel to China the next time.

Take care in the pandemic.

Best wishes

Siang

( Dr Yih Siang CHEN)

6 Days/ 5 nights Chengdu/ Jiuzhai Valley Tour

I went on a 6 days / 5 nights private tour to Chengdu / Jiuzhaigou in October 2014.I spent 2 days in Chengdu and the rest in Jiuzhaigou valley.

Since it was my first trip to China and I was a single female traveller, understandably, I was initially apprehensive before the tour. However, all my initial reservations disappeared once my tour began. I have decided to go on a private tour because I could not find a group tour which can come up with the itinery that I wanted.

From the onset, it was a pleasure to deal with Wonder. He made me a detailed itinery, specific to my wishes , down to the hotels that I preferred. I must say that he has honoured and stuck to our contract throughout my tour. He also phoned my tour guides on a daily basis just to make sure the itinery went on as planned and to make sure that I was ok.He was contactable at all times and any problems were sorted out very quickly and efficiently. He was also very accommodating and was willing to make changes in my itinery at very short notice whenever possible.I have found him to be reliable and trustworthy.

The tour guides were all very professional and knowledgeable. I was very happy with them.They spoke fluent English and were very knowledgeable about the places that we visited. They took care of everything, from meeting me at the airport, check- in into hotels, arranging for meals, transport, tickets for shows and checking in for my return flights. I was impressed that they would go out of their way to make my tour comfortable, hassle free and really tried to give me a memorable hoilday. They were prepared to work till late evenings. As a matter of fact, they would wait for me while I watched some shows in the evenings and one of them was even so kind to buy me an adaptor which I had lost in a hotel.

In Chengdu, I visited the Panda Research Centre, Jinli Street,Sichuan Museum and a silk factory at my request. i was not obliged to visit any factories throughout my tour.

Then, I flew on to Jiuzhai Valley and had another 3 days of private tours; 1 day in Huanglong Park and 2 full days in Jiuzhai National Park.I was glad that I flew return to the valley because the roads up there are really winding and being prone to travel sickness , it would have been a disaster for me to be sick.

I was met by another tour guide there. I am really glad that I took a private tour because I had my personal tour guide who walked with me at my pace throughout the Jiuzhai National park. She knew all the scenic spots and pathways by heart and made sure that I did not miss any important spots.Because she knew all the places so well, we could cover most of the scenic spots on foot in detail.She would walk with me and explain every lake, waterfall and other spots. She explained in detail all about the history, myths, customs and religion of the tribes there. It was an eye opener for me.I am sure I would not be getting all these explanation if I had gone in a group tour.Most group tours tend to be rushed but I was not rushed at all. I had ample time to take all the photos that I wanted , time to have meals and some shopping for souveniers and even short rests at beautiful spots where I could linger and just soak up the magnificent natural beauty.

Jiuzhai Valley is an extraordinary , beautiful park. It is my personal opinion that 2 full days are required to do the park justice. It is difficult to rush through the scenic spots in a day especially when there are massive crowds and queues everywhere.It was worth it to pay the hefty entrance fee for 2 days. Because I had 2 full days, I could do a hike with my guide who accompanied me throughout the trails to the 3 major valleys. I came away feeling satisfied and had lots of marvellous photos to show.

I was especially pleased that on one occasion, my tour guide took me through a small path , away from the tourist crowds. We walked at our pace and saw some smaller lovely waterfalls and lakes. I did not have to jostle with the typical crowds and could take my time to take some truly picturesque photos and videos. I am convinced that if I had joined a group tour , I would not have been able to see and explore the national park as much as I did.

My advice to travellers is to go on some fitness training before the tour. You have to be prepared to do a lot of walking for this is the best way to see the best views. Taking the bus to just the best scenic spots would be cheating and would not do the park justice.The only downside of the trip was the crowds. Be prepared for massive crowds, they can get unruly at times, especially when it rains, so do bring a raincoat or umbrella.Also be prepared for the less than ideal toilet facilities. Bring lots of tissues as handwash and tissues are not provided.

Due to my excellent and friendly tour guides and Wonder's meticulous planning, I had a fabulous holiday and a great time in China. I would highly recommend Wonder Wang and his tour agency to all my friends and family. If I return to China, I would certainly go through Wonder and his agency again. So, a big thank you to Wonder and all my lovely tour guides for making my holiday a truly memorable one!

Dr YS CHEN-PELFRENE
London, UK

Hi Jack,

I’ve already filled in four feedback forms so far, and have been given a fifth to do!  My first bit of feedback is that there are too many forms to fill in..... I’m still on holiday! I’ll get you some reflections next week, but not before. I don’t want any images of us being used, so all I would send you is photos of locations - and probably not very good ones at that given how bad the weather has been. 

Thanks again for your help in coordinating. I’ll try and put some more considered thoughts together next week.

Christina

Hi Echo

We had a great tour in Sichuan. The room in the last hotel in Chengdu was fine although breakfast wasn’t. But I guess that’s because that they didn’t have a great selection of western foods and you cannot expect that everywhere in China.

Overall it was a really great tour and I would recommend it to anyone looking for a great tour to Sichuan. Jason was a good guide and my youngest son Anton really liked him immediately.

If something needed to be changed that would be an extra night at Emeishan. After driving up and down the mountain the kids were tired and would have loved going straight back to the hotel and the pool and the playground. And then done the drive back to Chengdu the next day. I know it wasn’t possible due to the flight time the next day but if there were flights a bit later that would have been perfect. 

The driver was also friendly and service minded. If the car had autopilot the ride would have been more smooth - setting the seed to a certain limit - but that is a minor thing.

Thanks for all your help.

Sanne

Hi Wonder

I hope things are returning to normal for you and that the impact in your business of covid-19 has not been too depressing. Please forgive my tardy response, for which there is no excuse!

I flew from Shanghai to Saigon just 3 days before the flights were banned and managed to spend a great 4 weeks travelling through Cambodia and Thailand as well as re-entering Vietnam in Hanoi and touring back to Saigon for a week returning to UK on 22 February, where I completed 2 weeks of self isolation with my wife. As you will know we have been locked down for 9 weeks now so life is very different to how it was before I left for China back on 12 January! I have inserted my answers to your questions below and hope they are helpful to you.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wonder Wang, at China Discovery, was very helpful and responsive to my questions and needs and I felt supported and safe in a strange land, especially during a period of uncertainty when I lost key documentation and needed to ensure its replacement before I left China, and also during a time when many around us were conscious of the emerging coved 19 pandemic (Mid to late January 2020).

2. How’s the service of the tour guides during your whole tour?

Very attentive and knowledgeable. Maybe it’s my age (67) but at times I found understanding their English a challenge but they were all patient with me and would repeat their explanations when I asked them to. 

3. Would you like to recommend our company?

 I have no hesitation in recommending China Discovery to anyone looking for a bespoke trip to the land of Wonder that is China.

Thanks again for all you did for me during the China leg of my trip. I had a wonderful time.

Take great care and best wishes

Simon

Hi Wendy,

If I get a chance I will put something on Tripadvisor but I can give you the responses to your questions.

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? 

Yes very happy with the contact we received and the booking of tours.

2. How was your tour? Are you satisfied with the tour we arranged for you?

I was very happy with the tour. I think in Shanghai the hotel was in a poor location and didn’t have the services the other hotels had. If I had known I would have paid extra for a better/ better location hotel.

Hi Catherine, please see comments below. Happy for you to publish this. Cheers.

“The travel consultant, Catherine is highly professional and competent in organizing our china tours. This is the 3rd time Catherine has arranged/ managed my travel itinerary.  She is highly capable, understands our requirements and tailor made an itinerary that suits us.  I would highly recommend china discovery as we had enjoyed our tours very much and will definitely go back.”

Cheers

Ms Tang

Hi Wendy,

Thanks for arranging our tour. We had a very nice trip to Chengdu and enjoyed all of the attractions and food. The tour guide was extremely helpful! I also appreciated the driver and his non smoking vehicle.

Many thanks,

Karla

Dear Rita,

Welcome New Year 2020 , I hope we all become more successful and always healthy ...

I will write the comments soon

Tks Brgds/ Feisy

Hi Mark,

Happy New Year!

Thank you for being so patient with us on providing feedback.

We shared immediate feedback at the end of every stop we had, but here are se add ns below.

1. How’s the hotel and meals?

Hotels were very good.

Only complaint would be hotel in Emeishan, as a window didn’t close and curtains were a nightmare to close – we had an issue with wifi, but its also on us as we did not go down to ask reception, thankfully it was only for one night, so not a big deal.

Food everywhere was very good with loads of options between local and western selections. I fell in love with the breakfast noodle soup, so was having that everywhere we went.

2. How’s the tour guides’ service and drivers?

Cant fault the drivers and guides on this trip. We learned a lot about the culture and the places we visited. Always had timely pick ups, cars were clean and very good. Sandy picked up all of our onward train tickets in one go, so we didn’t have to waste time on following days to get to train station, that was very helpful!

One comment that I’m not sure how to address is lunches, we really enjoyed our experience in China, and are open people and want to try local food in a sharing environment, we asked in all places if the driver and the guide will eat with us.

-        With Sandy when we could (as one day we were up the mount) both guide and driver ate with us, the restaurants were local and of very good quality and plenty of food to share and try as there were 4 of us on at the table, despite the language barrier it was very nice to eat all together.

-        In Xi’an, Vivian ate with us but the driver did not. We had to request specifically (as our friends recommended) to try Biang Biang noodles – they were awesome. The driver was very lovely and even bought us apples to have on the journey.

-        In Beijing, we ate alone, as Candy said that its company policy that driver and guide eat separately to guests when we were together. Was a bit strange for us to sit at 2 different tables, it wasn’t a big deal, just a different experience to the start of the trip.

We really enjoyed our time at all the places, saw and experienced loads of new places.

3. What do you think of your travel consultant’s service?

Its been a really well organized tour, we’ve seen loads in such a short period of time.

Everything ran smoothly with no hiccups (at least we didn’t see any).

4. Will you recommend our office to people around you?

For sure, already have been, if anyone is planning a trip to china they should definitely use your company to organize everything.

Kind Regards,

Hi, Mark,

Thanks for the follow up. The tour went well and we had a great time. The panda volunteer program ended earlier than expected so we asked if Cindy would be willing to take us to Dujiangyan irrigation/dam. Both Cindy and the driver were flexible enough to take us there even though it meant longer hours for them. We really appreciate it. We went to the panda breeding center the next morning because we wanted to see baby pandas so we only spent half a day for the city tour. Cindy took us to a few places that we thought were very interesting.

The tour package says B, L included, which is perhaps a mistake as breakfast does not seem to be included. Cindy bought us a small breakfast (soy milk and steamed buns) on Day 1 as we thought we would get breakfast and we left the hotel at 7:30 am.

Overall, the tour is great!

Liddy

Dear Riley,

We just arrived in Manila. Thank you again for sending us a gift. We really appreciate it. Also, thank you for organizing our wonderful trip. This trip is one of our unforgettable and great trips. Will surely recommend you and will surely book another trip with you. Martin and Mary is very insightful and detailed in every area where we head to. They really know what to share with us. Hotels and Foods are all fit with us. Our tummies and body were happy. haha! Also the roadtrip was smooth. But the van in Chengdu gives me a little headache due to the smell of smoke inside the car quite strong. But everything is OK. Thank You again.

Kind Regards,

Monica

Dear Lily,

Happy new year!

Hopefully this whole year will see you & your entire family in blessings and happiness! 

Kindly find here attached our evaluation form of the trip.

Many thanks again and hope to keep in touch with you!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

* Yes. Lily was very quick to respond all my inquiries by e-mail or WeChat. She was flexible, accommodating, and informative too. We had quite a lot of requests and changes on our itinerary, and she managed to give us best services. On our last day there, she even came to see us and sent us off at the airport :)

2. How do you comment your tour arrangements? 

* We enjoyed the arrangements in general. Our activities stick to the planned itineraries.

3. Are you willing to recommend our service to your people who also have an interest to visit China? 

* Yes, sure.

4.  Your general opinion on us?

* We enjoyed your services overall. No major complaints whatsoever. The guides were patient too. Shout out to Mrs. Tutu who accompanied us until late night! :)

5. Do you have any suggestions on improving our services?

* Maybe you could try adding more variations for the meal menu. On our last days we found ourselves bored with the same menu servings. In Chengdu we also requested for a Japanese dinner recommendation but in the end we didn’t manage to get any (there was one Japanese restaurant near our hotel but it was too small to accommodate the 17 of us).

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

 * Sure. You may use our group photo pictures (if you have none, Lily can ask me on WeChat).

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers.  May they contact you for advices?  _______

* No problem. They may contact me on patricetan@outlook.com

Warm regards,

Patrice

Hi Echo

Just wanted to say a big thank you for arranging an amazing trip it absolutely exceeded our expectations

Julia

Hi Wonder

We are now back in South Africa after one of our very best holidays,ever so again very many thanks for making it so.

Listed below are responses to your appraisal--

1)Wonder was incredibly quick at answering our e-mails and super efficient when dealing with any queries I had both before and after the tour.Nothing was ever too much for him.

2)Tour arrangements were fantastic! Drivers were always available to meet us at train stations or airports to take us to our hotels. Also guides often arrived earlier than planned in the morning for our daily tours. Guides also very helpful and informative. (Minor point but Guilin Hotel was a bit out of town and did not offer facilities of the others—Chengdu hotel was magnificent)

3)I certainly am very willing to speak to anyone who is interested in travelling with you in the future

And recommending your company.

4)General opinion—10 out of 10—it couldn’t be better

5)I think overall the tour was very well organised-maybe the guides could promote evening events more in the different cities.I did attend a Sichuan opera eve.in Chengdu which was good.

6)Have lots of photos which I can send—let me know-panda cubs attached

Please use any of my comments on your web site

7)Certainly –future/potential customers can contact me for advice

OVERALL A SUPERB HOLIDAY—MANY,MANY THANKS

Very best wishes

Ken and Perola Noble

Hello Wing,

Sorry the late response....see response in Italic below....

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

 The tour arrangement was perfect and I have already recommended to my friends, etc

(2)  Do you have some suggestions for us to improve our service?

 It is better and easier for us to provide survey feedback for the individual tour guide and driver online, right now it is paper based and sometimes we hold back comments knowing that the tour guide get to see the comments.

(3)  If you come to China again, would you like to use our service again?

 YES

Hi Wonder,

Thank you and have a Merry Christmas and a Happy new year.

Thanks again forour smooth running of our tour. And your dedicated and responsible staff like Ruby, tour guide liu and driver luo...

Also we are impressed by Emei mountain resort.

Thank you

Mr Thong

Hi Rita

I hope you're well. I just wanted to say thank you for putting together an exceptional holiday in Chengdu for my family. We had the most amazing time! Everything has been perfect! Thank you for the upgraded hotel on the mountain as well, it far exceeded our expectations! Jason has also been a wonderful guide.

Thank you again. We will definitely be back!

And thank you for my lovely gift as well!

Kind regards

Nishthal

Johnson,

Just wanted to let you know that we arrived home, safe and sound and to let you know what a Fantastic time we had in Chengdu, Chongqing and Tibet.

Everything went perfect, we are so impressed with you, your company and the 3 guides and drivers that we had.

All our requests and questions over the months of planning the trip were answered promptly. We couldn’t be more pleased with the service we received from you and the quick help received in a Tibet when we had to make a last minute change. My husband and I were disappointed that we were not able to make the trip to EBC, but you made the extended stay in Lhasa easy. My husband is still fighting his cold, but the rest and walking around the 4 days in Lhasa helped him to start recovering.

Our guide in Chengdu made our day at the Panda Research Center and cooking experience a day we will always remember.

Our guide in Tibet was Fantastic, he was very interesting and fun and easy to be with for the week, we enjoyed our visit to Tibet very much.

Our our short time in Chongqing was wonderful and we appreciated the last minute tour that we booked our last afternoon and evening.

All the guides and drivers were very helpful and were where and when they said they would be at all times which made all the train stations and airport experiences easy.

We would definitely use you and your company again if we ever get the opportunity to return to China.

Thanks again for all your help and making this a very memorable trip for the 4 of us.

Dear Mark,

I have submitted my review to Trip Advisor. I have to apologize for the late reply as I was very busy last few days. 

1. How's the tour arrangement? And your travel consultant's service?

Overall it was an excellent arrangement by Mark who meticulously planned every detail and religiously monitoring our schedule throughout and had it executed by the caring and helpful guide Carrie. 

2. How's the hotel and meals?

The hotel in Zhangjiajie was good as it is expected of Pullman 's branding. The one in Fenghuang is not as good but Mark had forewarned me so I was prepared that the accommodation and breakfast would not be good. The meals are alright as Carrie had given us the liberty and good recommendation to order the food that suits our pallet as we cannot take spicy ones. Good advice by Mark and well executed by Carrie.

3. What do you think of our guides and drivers?

The drivers are all good and pleasant especially Mr. Du who was careful and polite .He drove at the right speed and I was impressed by his driving skill on a wet day. 

We would like to place on record our heartfelt thanks to Mark and the team in Chengdu, Yichang & Zhangjiajie. 

Regards 

Teo & Lily 

Hi Wendy,

Thanks so much for following up, I'm absolutely going to send you some reviews of the tours we did - they were all amazing. I'll hopefully get the chance to do this shortly, we've just returned from China and are so busy with work. As soon as I get the chance to I'll email you back with some comments :-)

Thanks again!

Jamie

Good morning Yanny,

we are still not home and I’m having difficulty filling out the form. Please know that we were extremely happy with our tour with you and that day is one of our best of our time in China.

Regards,

Carol

Hi Lyn

We received all the lovely pandas. Thank u very much. We enjoyed our trip very much. Jason is very pleasant and helpful.

Peggy

Hi Rita,

Thank you so much for the return of funds I left in the Hong Kong hotel. I really appreciate your efforts on my behalf.

Additionally that you for the lovely gift, reflecting the Panda, Gand Chinese opera. It was most thoughtful, and very much appreciated.

We were treated most wonderfully by our guide Cherry.  She was helpful, flexible, informative and kind

Wing,

We had a great time in China. Thanks for such a culture packed itinerary 

Below is the evaluation sheet from the confirmation letter

There is one thing in shanghai I need to bring up. I paid 720 rmb each for our Disneyland tickets. It turns out the shanghai tour guide bought 1 regular (standard) and 1 senior (selected) ticket for us. The senior ticket is 200 rmb cheaper than the regular ticket. Should I get a refund? I found that out at the entrance when the ticket checker keep checking my birthday on the passport and not my daughter’s. I asked her why and she said I have a senior ticket.   Please let me know

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Excellent. Ms Zeng responded to all my requests in a timely manner during the planning phase and during our trip

2. How do you comment your tour arrangements? It was more than expected. The trip to Chengdu introduce us to Chinese culture that we were not aware of. We are still talking about the face changing performance we attended. 

3. Are you willing to recommend our service to your people who also have an interest to visit China? Absolutely. I have been telling my co-workers about the private tour we had.

4.  Your general opinion on us? Very responsive and very familiar with the Chengdu area.

5. Do you have any suggestions on improving our services? better tour guides in Shanghai. however Ms Zeng was able to re-mediate the situation

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? I am sending a few pictures of the pandas. A baby, an older one eating lunch and the forgotten red panda. These are pandas that we actually saw

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advice?  yes

Thank you China Discovery for an excellent tour

If we decide to visit other areas in China we will definitely engage your service again.

Giant Panda and Red Panda

Hello Mr Li

we really enjoyed our tour in China. Hotels in Beijing New World Bejiing Hotel, Sofitel in Xi'an, Sofitel in Chengdu and Grand Meridien in Shanghai were super (meet our expectations).

As for the train it has change a lot in 20 years and you were right it was alright and efficient

Our guides were Sally in Bejiing, Iris in Pingyao,Crystal in Xi'an, Kevin in Chengdu and Caroline in Shanghai. The four first one asked us to complete a form for evaluation of their services we gave them back the form with our comments, we really like them and what we saw

We liked the visit of the hutongs in Beijing, the forbidden city, the summer palace, the temple of Heaven, the great wall and the Ming tombs. Crystal in Xi'an took us on a place between the bell tower and the drum tower it was really a good spot for pictures; when we went to The Terra cotta museum it was raining heavily but she help us find good shoes cover

Chengdu also meet our expectations, the Panda research base, the Jilin street,etc

As we told Iris in Pingyao the bathroom in the hotel was dirty and the food were not good but Iris and the driver were very nice. We liked Pingyao

As for Shanghai heavy rain and smog made it impossible to visit as planned, we were told that Yu garden was under renovation.

We would be pleased to recommend China Discovery

Best regards

Hi Vivien

Here we are!

I definitely want to tell you about our holiday but we are a bit busy in Hong Kong at the moment. Will contact you again soon. Thanks so much for organising it.

Our China Trip in Chengdu, Suzhou, Guilin, Shanghai

Dear Zoe

Thanks for your reply.

Our visit to Chengdu was really interesting especially the pandas of course.  Our guide Ruby was excellent.

Thanks for the present of the toy panda and silk scarf.  Something to remind us of your lovely town.

Best wishes 

Dear Mark

We had such a wonderful day with the pandas! Martin was a great guide - very friendly and knowledgeable and he also took some lovely photos of us on my camera (I can send you some when I get home to the UK). In the meantime, here are a few from my phone.

Thanks also for the pandas you sent via the hotel - very cute!

We will certainly recommend you if anyone we know is planning a trip to China

Best wishes

Wonderful Day with Pandas

Dear Ashley,

Thank you for your very kind and thoughtful text message of 9 Sept.

which we received on arriving home.

I am a little unsure just how to start to thank you enough for the manner and way that you have worked and the kindness you have shown to us to make our brief visit to your magnificent Country so enjoyable and one we shall always remember.

However I will begin by saying I was greatly impressed with the manner and honesty in which you displayed in the detailed planning stage of our trip. 

I want to thank you again for the gifts which you gave as at our only too short but enjoyable meeting in Chengdu. I don't know how you learned (or guessed) what Lindy favorites were: but you got them all. They were unexpected and a lovey surprise.

Every thing organized for the trip went off well. We did not encounter any problems and so were able enjoy are brief trip to the 4 cities. Although having done a lot of research on the internet prior to departing, the tours and sites visited at each city exceeded my expectations.

The guides and drivers were also great and the system of drop of and pick works well up saved us countless hours.

Each of our guides were very helpful, polite and most knowledgeable, and showed quite different strengths, character and personalities.

Kai in Beijing: a born teacher who is passionate about and loves his subject and was keen to impart it to us. A very intense personality, inclined to repeat himself a little, but with excellent fluent English and an easy accent easy for us poor mono-linguist Australians to understand. Lindy would have liked a few more coffee stops (what's new) but understand that they was not available at many of the sights we visited.

Ben in Xi'An: very knowledgeable about the Warriors, items at the Museum and the city, friendly and accommodating with a very good and easy to understand English. He also arranged every thing for us to see the Tang Dynasty Theater show at night.

Sandy in Chengdu: ensured that we were able enjoy the visit to the Pandas a real highlight of the tour. He was most accommodating to our every wish and Lindy's like for Starbucks coffee.

Danny in Guilin: The real friendly family "county" man. Out to do every thing possible to show us what we wonted to see on some-wot tiring hot days.  The country views here are breathtaking.

The two fast train rides were very pleasant and comfortable but the crowds at stations were a little overwhelming.

The two short domestic plane rides were uneventful (similar to ours)

The two Hotels you booked were great, The Bamboo Leaf, very friendly, quite and a nice change from the somewhat impersonal international chains. Thank you for getting their signature room for us, Lindy loved the country outlook.

The Hilton Capital suite was also a welcome surprise.

Although you may not have much to do with it, the weather was favorable with the only rain we experienced for the whole trip being a very light shower on the morning we visited the Pandas which they seemed to enjoy.

We are still in awe at the skill, patience and tolerance of your car drivers, but were in fear of the silent scooters every time we crossed the road.

You and your associates have helped China Discovery to earn the excellent reputation it has on the many Internet review sites.

So summing up, well done and thank you so very much.

Ok, perfect, thanks Vivien.

We will try and get laundry done in Chengdu I think.

Trip has been great so far. Angelina was a great guide. Zhangjiajie was amazing and a perfect start to our trip. 

We are just at the airport now waiting for flight to Chengdu. Looking forward to seeing some pandas.

Greetings Lily!

Firstly we want to say thank you from the bottom of our hearts for the very kind gift you left us at the hotel! We also want to tell you that we love your city and had a wonderful day at the panda reserve! 
Thank you again and have a wonderful weekend!

Hi Wonder,

I just wanted to say that Gila was great. She is very nice and easy to talk too! She knows a lot about Chengdu and pandas and I had a great time with her. When I come back I will book her again for sure.

Thank you for organising everything, it was great. Very happy with the service.

Hi Lily,

Thank you so much for the little pandas and present. My kids loved them!  It was a very nice surprise at Chengdu. 

We are enjoying so much everything. I will send you an email when I get back home with some suggestions. Usually I never give reviews but because we love our trip to China so much I will take the time to send you some comments. 

Thank you again for everything! We are on our way to our last stop Beijing! 

Have a great afternoon!

Dear Echo,

Good afternoon! Sorry for late reply as was travelling. No worries for Lehsan tour, I enjoyed Chengdu Panda research centre visit instead.

I will like to thank you for organising the Tibet tour and would like to speak highly for the tour guide and the driver who made sure that the trip was a pleasant stay for us. I will like to also thank you for organising it since starting and being of utmost help at any time.

Thanks again and will get in touch in case I plan my next China trip.

Best,

Dear Johnson, 

Good afternoon, I have also received the gifts you had sent. Love it. 

Please find your requested feedback below.

How are you? How’s the tour?

The trip arranged was pleasant and fun. My mom and I enjoyed it. 

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, the travel consultant (Johnson) was very prompt and quick in responding to our enquiries. In fact, the trip was almost a last minute arrangement and Johnson was able to schedule and arranged it accordingly. 

2.    How do you comment your tour arrangements?

The tour arrangement was relaxing,not that the plan was not packed. We had a lot of sights to visit according to the tour plan and I originally had doubts that we will be able to visit them. The tour guide was also flexible enough to rearrange the tour according to the weather and time of visit and made full use of it to enable us to visit as much as possible. 

Not forgetting, the driver as well was good in his job. The drive was long and tired and can be mentally exhausting; he did his best and the trip was comfortable. He was also courteous and his car was clean and spacious. 

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, definitely. Its my second time using and overall experience were great. 

4.  Your general opinion on us?

Quick and prompt, Flexible in arrangement (without accomo or meals) and most importantly easy to contact and communicate with. 

5.    Do you have any suggestions on improving our services?

Overall, I had enjoyed your services in the 2 times, will definitely use your service. 

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

I have discussed with my mum and family, unfortunate, we are not comfortable with using images of us in it. Hence, we will share the landscape photos in which we have taken during this trip for your website, brochures, marketing and publicity purposes. We will share you in another email as we are unable to attach it here.  

Once again, Thank you so much Johnson, the guide - Mei and driver for making our trip possible and comfortable.

Thank You. 

Regards, 

Cute Pandas in Chengdu

Buddha in Mount Leshan and Mount Emei

Hi Catherine:

This is Susan Lee. Thank you for organizing my trip to China (Chengdu, Tibet and Xi'an). I was in China in 1987 but did not visit these cities but in general I see such so much modernization. I had a great time. Attached are the evaluations for each of the cities. Would you kindly send the evaluations to the local agencies in Tibet and Xi'an. Under separate cover, I will send some photographs of pandas. Once again, thank you preparing the itinerary. Best regards.

Happy Panda Eating Bamboo

Tired Pandas Resting

Dear Jack,

Sandy and the driver was great. Sandy was very informative and helpful. He took care of us every step of the way. Thank you for showing us a great time in Chengdu. Happy holidays.

Best Regards,

Dear Rita,

We had a great weekend in Chengdu and the trip to see the pandas was an amazing, never to be forgotten experience. Thank you very much for the excellent arrangements and communication. Also, thank you for the gifts that we received on Saturday evening, it was very unexpected and a very nice touch. Just so that you are aware, the letter from a doctor was not required. They did not ask to see it.

We will certainly look to use the services of your company the next time that we visit China.

Best regards,

It's amazzing to hug the panda

We made food for cute pandas

Hi Tracy

Just want to thank you very much for organizing such a wonderful holiday for us.  Everything went according to plan and our guides were all excellent. A special thank you to Laura in Shanghai who ensured that we got a connecting flight to Hong Kong when our original flight was delayed. The highlights, of course, were the pandas followed by the terracotta warriors. The weather was great with only one day of rain in Chengdu. We will certainly recommend your company to our friends and relatives and hope that we may return to China one day.

Kindest regards and with grateful thanks,

David and Hellen

Hi Jack,

Finally back home.

Had a fantastic trip in Chengdu and Tibet.

Weather could not have been better.

Great guides and drivers - all became good friends.

Thanks for the small gifts. I gave all to my friend Oren to give to his american friends.

Best

David

Hi Vivien

Just to say a big thank you for all your help and efficiency arranging our holiday. We had a great time, especially the day in Chengdu - the morning at the panda reserve was wonderful!

Please can you send me the link to the trip advisor website so I can write something there about our lovely holiday?

Best wishes

Heather

Hi Wendy,

Sorry for the delay. We have been traveling since we got home. Yes we got the pillow. Thank you! Our trip was fantastic. We had an amazing time. All our guides were very professional and knowledgeable. The driver’s and cars were safe and clean.

We were satisfied with our tour. There were a couple of things I would have changed but for the most part it was lovely. I would have taken out Shangri-La and the cave tour. They were very touristy and I would have preferred to see other things.

Mindy 

The following pictures were shared by Mindy.

Mindy's Family Vistied Dujiangyan Panda Base

Mindy's Family Had a Happy Tour in Guilin

Beijing Tiananmen Square

Dear Vivien,

I can send photos when I get home.  You may use my comments on your website.  Answers are below:

Vivien was very responsive and thorough.  I was able to book a second tour and a transfer easily from my phone using email.

Mars was an excellent guide.  Since we had to wear gloves to do the Panda keeper experience, she followed us around with our camera and took good pictures of us.  She was very flexible, pleasant to be with, and after we returned to the hotel she helped us plan our evening activities.

Daniel was also excellent.  He is flexible and he adapted well to our style of travel.  When we returned to the hotel he gave us suggestions for dining and assisted in booking a transfer.

Both guides went above what was expected and I would easily recommend Mars and Daniel for English-speaking tourists.

The consultant, guides and drivers were all excellent and I would definitely book with you again.  It was so great to be able to have immediate access to an English-speaking consultant to book additional tours for me while I was busy touring in Chengdu.

Johnson

Hi Rita

I am well thanks, I hope you are too.

The tour was great, seeing and holding the Panda’s was an amazing experience.

Many thanks and all the best.

Bhavna

Dear Laura,

In the meantime we are back home and have had a lovely trip to China, to Chengdu and to the Yangtze Boat trip. Everything has worked out fine and we have had a very nice guide in Chengdu.

Also in the name of my family I would like to thank you very much for your assistance.

Best regards

Hansruedi

(The following photo was shared by Hansruedi)

Hansruedi and his group visited Chengdu 2015

Dear Jack

I just submitted the following review at the Trip Advisor link you sent us. Thank you for such a wonderful trip planning: 

"We would highly recommend China Discovery for arranging individualized private tours throughout China. This is the second time we have worked with Jack Li; each time, we provided him with a list of things we wanted to do, and also asked for suggestions. This time Jack suggested a side trip to Inner Mongolia, which turned out to be very interesting and enjoyable. We have found Jack to be attuned with and sensitive to our needs. He is also flexible, hard-working, and sincere. All of our guides were wonderful and very responsive to our needs as well, especially Barry (Chengdu) and our Inner Mongolia guide and driver, Peter (Min) and Mr. Qin. They went out of their way to insure that we visited areas of particular interest to us, which made for a very memorable trip."

Jack, be assured that we both respect you and admire your devotion to your job so please take these comments as friendly critique so that you can improve with other customers.

Please be assured if we decide to return to China, Jack Li will be the first person we will contact.

Thanks again.

Shaheer

Hi Jack,

Just to let you know we are having a great time in China, and looking forward to meeting you in person. Will you be at work on Sunday the 27 Sept or is your office closed We are in Chendgu as you know from the 26 Sept and leave on the 30 Sept and need to pick up booked tickets.

Cheers,

Rick

Hello, Ian,

We enjoyed a great tour of Mainland China and of Hong Kong. I thought you did an excellent job of making our tour arrangements and assigning tour guides. 

For me and my children, our trip highlights were climbing the Great Wall, cycling the ancient walls in Xi'an, sharing lunch with Angela and her family, visiting the Panda Research center, rafting on the Hongkou River, cycling through the Yangshuo villages, visiting the Urban Planning Museum in Shanghai and walking on the Bund.

I was very pleased with the quality of guides and drivers you selected. The children adored Mr. Jong (Beijing driver). He has a very warm and funny personality, and he was so accommodating, taking us to and from the Kung Fu Theater and out to the Olympic Village at night. Bruce in Xian is a truly exceptional guide. If you can give me the names of the owners of China Discovery, I would like to write them a letter regarding Bruce. Penny in Chengdu really did a great job for us at the Panda Research Center and also the rafting trip. My youngest Natalie just loved Candace in Guilin.  At the Guilin airport Natalie looked sadly at me and said, "Mom, I'm really going to miss Candace." Since she's been home, Natalie has mentioned Candace several times . . . .she made a tremendous impression on Natalie, and the rest of us enjoyed her very much, too.

Tim and Frank were very capable guides, too. Tim has peaked my interest in future travel to Tibet, Nepal and Bhutan. Frank is very knowledgeable about Shanghai and accommodating. I appreciated that Candace was able to attend the Impressions show with my daughters and me.  Without her there to explain each of the seven impressions, we would not have understood the beauty unfolding before our eyes.

I have tasked my middle child Lauren (14) with putting together a Shutter fly book.  She's just settling into school, so it may be a week or two before she starts.  Once she has selected her favorites photos from among nearly 800 we took on the trip, I will ask her to pick out her top ten favorites from China's mainland and send them to you.  We'll add a brief explanation to each photo.

Ian, we enjoyed a marvelous trip. Our travel went incredibly smoothly, and I thank you and all the guides and drivers for ensuring a smooth, safe, and hassle free trip.

I am sure to return to China, but I intend to wait for the rapid (bullet) train to reach more destinations. I am incredibly impressed with the train service from Beijing to Luoyang and to Xian.  I look forward to the day when I can travel to all my destinations via the rapid train. 

I have given your name and email address to several friends contemplating trips to China. I will continue to refer you when the opportunity presents.

Best wishes, Ian.

Jeanne

Hi Wendy,

Thanks. I have enjoyed my stay in Xian and looking forwards to Chengdu. I hope I will be able to meet you there.

Regards,

Siromi

Hi, Rita!

Thank you so much for the great pictures, and for helping us arrange the trip on short notice. We had a wonderful time at the Panda base!

All the best!

Asle & Beate

Dear Jack,

The train ,hotel and cruise were excellent better than we could have hoped.

Your countrymen were of great assistance when we needed help.

All in all it was a fantastic experience and we look forward to revisiting China in the future and I would really recommend the Sofitel Chengdu for any Western clients you have in the future. 

Regards

Thomas

Hello Ian,

I had a wonderful time in China. I will put my responses in the order you have asked them.

1. Tour arrangements were excellent. I always knew when I would be picked up and from where. I was never made to wait. My flight into Chengdu from HK was more than 3 hours late because of inclement weather, but when I arrived in Chendu, my guide and driver were still waiting there for me – fantastic.

2. I would certainly recommend your service. Your advice was accurate and relevant to my needs. Travelling and touring each day was not tiring – everything paced nicely.

3. Genuinely wanted to assist me, co-operative, allowed me to make changes (extra days, etc.) – could not fault your service.

In short a wonderful holiday, much of it due to your company’s dedication.

Regards

Michael

Hi Ian,

We are back to Geneva! Please find below a short summary of our trip which you may feel free to edit or shorten it as you deem appropriate.

We have so many photos to share, though you may decide which one you would like to publish it.  I am going to forward those photos to you by different emails.   

Many thanks again.   Best regards.

“Quote Unstoppable WOWs for our Amazing China Discovery Tour!

As orchestrated by Ian Wei of Chengdu Bamboo International Travel, two of us were wandering from one natural wonders to endless wonder spots of China. We were wandering from the soft fertile earth of red land to multi-formed stone forest and strolling in the village of diverse ethnic minority of Yunnan. Our journey continued to nonstop amazing historical heritage and nature beauty in the land of world roof in Tibet.  Worldly cute panda and Giant Buddha as well as Luodai and Jinli ancient places plus shopping spots of Sichuan made our visit simply unforgettable. We were following the track of silk road and visit numerous wonder places in the Gobi desert of Gansu province, for example, climbing up sand dune mountain and circling the crescent lake of Dunhuang, walking inside mogao grottoes, Yardang geopark, western great wall, Jiayuguan fortress, reclining buddha of Zhangye.  Every view point in the area of rainbow mountains gave us no chance to brink our eyes and kept exclaiming Wows!  Lastly 4000 steps of stairs plus a double downs to tops ride of cable car to reach the peak station of Huashan in the outskirt of Xian was such a stunning and challenging trip.  

The above merely captures the essence of our 18-day (1-18 April 2015) trip organized by the impressive services of Chengdu Bamboo International Travel. Ian Wei is our host who stood ready to track/follow and response to our request throughout the tour. I have a full confidence and offer a big applause to the second to none service of this travel agent. Many thanks to Ian and his tour guides and superb drivers who made our trip every possible and so memorable.    

Cheers.  A couple, residents of Geneva, Switzerland ”

The following are some of the photos shared by Boonshan Sangfai

Dear Yachne,

Thank you very much - I am sorry for the late reply, wo gongzuo hen mang :)

I have already left a reply, I think they are revising it now on Tripadvisor as usual.

Please accept my deep thanks to you and the team as well as Ricky and Penny, my two wonderful tour guides. I had a lot of fun during all the tour! The panda base with Penny was a great day - I really enjoyed seeing the pandas with her.

Kind regards

Rea

Hi Isabel, 

Back to work in singapore, feel so tired. It was a great trip in sichuan last week. The scenery is fantastic and the guide is very accommodating. Was expecting jiuzhaigou to be very beautiful like what many singaporeans say but it was just alright and way too crowded and squeezy. In fact i felt that huang long and er mei shan was much nicer and peaceful as there are less people. 

The hotels were great and our favorite is fraser suites whereby we slept very soundly. The guide is very nice and accompanied throughout our hike. The driver is a very cautious and good driver. It was a very pleasant experience as compared to my other private tour to xi'an and luoyang back in november. 

Really appreciate the fact that you called to check on us when we were in Leshan. Your correspondence via email and call was great and recommendable. Really appreciate your help.

Regards 

huihua

Hi Jack,

The tour was great. The tour guide was engaging and very efficient. He even took us to get traditional Hot pot which was a highlight! The pandas were great and we loved People’s square and all of the chaos. All in all it was a good tour.

Thanks!

Kare

Hi Wonder,

In Shanghai:
"I want to thank you for arranging a very good guide & driver in Shanghai. Both Rocky & Siao Ma are very efficient & caring, Rocky is very knowledgeable and very well verse about our Chinese history, very impressive. I highly recommend both of them."

In Huangshan:
"We had a wonderful time in Huangshan, we were brave to climb that mountain, even my husband did it, slowly, but we did it.  The Huangshan guide was excellent, the hotel you booked us was beautiful and people there were very friendly. Love the food too, especially bamboo shoot."

In Chengdu:

"What a pleasure to finally met you!! Meeting you was the highlight of my visit to China!! And thank you for taking us to dinner and given us such wonderful experience! The food was so tasty, the ambience was wonderful, my husband liked it very much! But the best part of all was having it with you! We enjoyed it enormously! This is such a memorable journey, and you helped made it happened Thank you for being so detail oriented; it is incredible for you being so young yet so thorough!

Yesterday we saw the Big Buddha at Ling Yun Mt, the weather was perfect and no crowd. We did not go down the stairs to the foot of the Buddha cause it really is too high and steep. Later we went to the Ebony Museum, what an amazing & massive collection! In the evening we went to see a show, it was the 4th show we saw,  one in Shanghai, one in Huangshan, one in Yangshou, and the best one here on Sichuan. It was almost 10:30 pm my time we got back to the hotel.

And this morning we had to wake up early for our 8 o'clock journey to Mt.Emei. We climbed the steeped & very wet steps, it was a little hard today because it was so cloudy and cold and the air is so thin on top! We did not walk down the mountain, instead, we rode the Sedan Chair! What an experience! We loved it. Those guys are so strong and fast!! "

Thank you.

Rosy

(The following photos are shared by Rosy)

Rosy and his family visited Chengdu in March

Rosy and his family visited Fenghuang Ancient Town

Rosy and his family visited Tulou in Nanjing County, Fujian

Rosy and his family visited Tulou in Li River, Guilin

Hello Mr. Wang!

I didn't have an opportunity to send you a message because after Tibet I went to Chengdu and then flew back to Russia. Our trip was great, I had a wonderful time.

Svetlan

Hello Tiger,

First of all, I want to thank you and your company for 12 amazing days in China. It will be 12 days I never will forget. The whole journey from standing almost alone and just enjoy the view and the silent on the Great Wall to see all the Pandas was enjoyable! This was my first visit to China, and I am pretty sure I will be back.

I also want to say thank you to my guides and drivers. Specially Peter in Beijing was fabulous! He helped me with everything. Everything from hotel check-in to getting the train tickets. He also explained me about the city and advised me what to do on the evenings and where to go.

And the main reason for how this tour was possible and completed I will say is my travel agent Tiger Wei. To be honest, I think he has done more than any other travel agent could have done. Sometimes when I had some questions he often answered me less than an hour later. And always the next morning. You know, we live in different timezones, so when I sent him an e-mail I knew that the next morning when I wake up, he had already answered my question. I also had some issues with my flight bookings to China. I was not sure which date I would arrive and departure, but Tiger was flexible and said that we could change the date. No worries there!

So all summed up. I am very pleased with China Discovery. From Tiger who made the tour possible to Peter and the other guides who guided me around in China.

The day I return to China I am sure I will use China Discovery again.

Have a nice weekend!

Best Regards,

Andreas Hansen Strand

Dear Laura,

We were back to Hong Kong in 1/1. We are very, very happy in this trip. 

I think I will never forget the precious volunteer experience with theses cute pandas. Besides the exciting volunteer experience, there are also lots of memorable events. Sitting in a traditional tea house and sipping a cup of green tea, we enjoyed the traditional Sichuan opera which includes the fascinating 'Face Changing' and 'Clothes Changing' show. Going to the southern part of Sichuan, we were amazed by the Bamboo Sea. Oh! Yes! It is Sichuan.  Of course there are lots of bamboo.  Unfortunately, it was foggy. I thought, "Hmm!  It is Sichuan Basin. Foggy weather is supposed to be normal, right?" Then, we went to Luobiao to see hanging coffins.  Being able to see these mysterious coffins in a close distance, we were really satisfied.

Thanks for helping us to experience Real Sichuan (the Sichuan Opera, the bamboo forest, the weather, the hanging coffins and of course the pandas).

After this happy trip, I decide to take my students to Sichuan in 2016.  1-2 days volunteering in Panda Base, Sichuan Opera, 寬窄巷子 and Sichuan cooking class (as suggested by our tour guide) are included in my plan.  By the way, I have given written feedback to our tour guide.  Have you received it?

Thanks again for your help.

Best regards,

Karno

(The following photos are shared by Karno)

Dear Karen Zhou,

I am writing to acknowledge the excellent service we received from your Travel Consultant, Mr. Wonder Wang.

Throughout our negotiations, we found him to be very conciencious, friendly, accommodating and efficient in putting this package together.  He made sure that we were looked after and received best value for our money.  We are grateful to him for making our trip to China a memorable experience. 

We had the opportunity to meet him in Chengdu and were very impressed by his mannerism and his professional conduct. The fact that he took the time to meet us at the airport showed his deep concern for his customers.  This made us feel secure that we were in good hands. This talented young man has a great future ahead of him and is a valuable asset to your organization.  He is passionate in what he does and takes his job seriously.

We will not hesitate to recommend China Discovery and the services of Mr. Wonder to anyone who is planning to travel to China.

Best Wishes for 2015.

B. Alfredo and Luisa Lena Fernandes,

Dellano Fernandes & Lindsay Schloegel