Guilin Reviews - What Our Customers Say about Their Guilin Tours

Good morning, Tracy.

We have completed our travel in China. Thank you very much for arranging this wonderful tour for us.

You amended the itinerary 3 times according to our needs. One of the changes in the itinerary was your suggestion to add the Xingyi Fenglin Buyi Scenic Area which was an excellent recommendation. All of us enjoyed this beautiful environment, away from the hustle and bustle of the big city as well as away from the regular tourist crowds.

I understand that you wish me to provide our reviews and feedback. Here they are:

Tracy is efficient and very patient with us. Tour was very well arranged. Everything is good.

The following is what I intend to post on tripadvisor. My user name in tripadvisor is Hing2013:

“CHINA DISCOVERY - AMAZING 13-DAY PRIVATE TOUR Our group of 8 seniors have just finished a wonderful 13-day private tour to Guizhou and Guilin arranged by Tracy. From the first email, Tracy had shown her willingness to help. She had been courteous and efficient. All my requests were attended promptly. Sceneries in both Guizhou and Guilin are spectacular. Everything was well arranged. The guides and drivers in both Guizhou and Guilin were caring. Guilin guide Kenny was particularly knowledgeable. It was a wonderful and memorable trip and we all enjoyed the tour. We will book with China Discovery again and have no hesitation to recommend China Discovery to anyone who is interested in traveling in China.”

Have a good day!

Lena

Hello April!

We are in awe. Our China experience is an eye opener. We were made aware of the past & present culture, the history & the natural beauty of China. We are very happy we chose your company.

Firstly, I would like to thank you for your superb services in coordinating, suggesting & accommodating all our wishes & concerns. You responded in a very timely manner. You were very informative & reassuring.

In Shanghai, Sandra gave us an overview of Shanghai that made us realize how progressive this city is & what the future will be. Our driver & Sandra were literally glued to us to make sure we feel safe & taken cared of while we toured. Sandra took us all the way to the security gate.

Daniel Ye, our guide in Guilin- Yangshuo raised the standard higher. He should be cloned. A cheerful greeting welcomed us in our very late night arrival in the airport. He even called our hotel to make sure our room is ready. He gave us an overview of the tour program & what to expect in a timely manner. He gave us very important & pertinent information of what lies ahead ( making sure we understood the Impressions Sanjie Liu program ). It made us appreciate & understand more whatever was in front of us. He even made sure we felt & were treated like VIP’s. What a treat! He never left us alone while in his ward. He took us to our hotel, to all the places we were going to, to the train station & made sure we feel safe, taken cared of & everything is all right.

Mr. Moore the driver is equally efficient. A clean van, with water all the time, drop on & off point very exact & timely, he even makes sure we wear our seat belts.

Alina in Zhangjiajie was not like the other 2. Information was sparse. She was in the phone most of the time. Could be that she was calling regarding our affair but again info was sparse.

The driver also seemed to have other things to do. Wait time for him was longer. He took to the show, I made extra effort to make sure we would not get lost.

Vivian in Xi’an, was great. She is at par with Mr. Ye. Very knowledgeable, cheerful, took us to our hotel until we are settled. We did all the tours as indicated except for the trying of costume part. We were tired, it was raining & we were not really interested in trying them on. Our driver again was efficient, precise & timely.

Linda in Beijing was good too. Would have been better if she welcomed us & bade us goodbye at the airport but we understand that she lives far.

The program was excellent from day 1 till the end in Beijing. We learned a lot & the shows we watched were exquisite. Only in China! The museums, the sites, the Terra Cottas were unbelievable. The natural beauty, the rivers , the mountains… indescribable.

The train ride from Guilin to Zhangjiajie was not my favorite. Noisy, cramped space, overcrowded poor services. The train from Xian to Beijing was beyond our expectation. Linda took us to the business lounge & made sure the staff took us directly to our seats. Wide big seats with slippers, blankets & pillows. Unending supply of snacks & drinks & dinner was served. Upon getting of the train, our escort was by the train door & guided is thru the pandemonium of the Beijing station. Again we were taken safely to our hotel.

I hope I have somehow provided you with some feedback. I would not hesitate recommending you & your company to our friends & relatives. We might even come back.

Eloisa

Hi Jack,

My wife and I returned from our China trip yesterday. The crowds at most sites were overwhelming and something that we are not used to. However, I want to let you know that we had a wonderful time mostly due to China Discovery's wonderful tour guides!

Each guide enriched our experience with both their knowledge of the cities, sites, cultures, people, and foods. They were all prompt, patient, and engaging. They were very helpful in navigating the complexities of visiting China. My wife and I enjoyed their company and conversation greatly. I don't believe we would have had the same experience in China if we had traveled there by ourselves.

All the drivers were also very courteous, on-time, and helpful!

Unfortunately, my wife caught a respiratory illness on the Yangtze River Cruise and was quite sick at ZJJ. Our guide Tim, however, was there to assist at night and brought her to the hospital to see a doctor. Tim helped us navigate the Chinese health system, stayed with us throughout the hospital visit, and brought us back to the hotel late at night! We are very grateful to Tim's extraordinary assistance!

Although we provided a paper review at the end of each location, if China Discovery has an overall review of our trip that needs to be completed, please let me know!

Again, thank you for your assistance in all the planning prior to the trip and your quick responses to my questions during the trip. Knowing you were there to assist us throughout our journey was a great source of comfort!

Regards,

Alex

Hi Wonder,

We all have an enjoyable trip. We are now exploring other places to go in China and is considering Xinjiang. Do you have any recommendations on the itinerary and advice when is the best time to visit?

Lim

Dear Jack,

Don and I want to thank you so much for arranging this wonderful tour for us. Everything has been fantastic! A big thank you for the gifts today! The Chinese chopsticks set, the Panda Player ornament, the Panda magnet, the Hand Drawings of Chengdu and the Panda postcard with your kind words are all so lovely and meaningful for us. We will treasure them. Many many thanks!

We are so impressed with China! The accommodations, the food, and the chosen sites for us to see are amazing! We will tell our family and friends to come to China and use China Discovery!

Take Care

Sharon and Don Hildebrandt

Hi Tracy,

Thank you for your reply.

Kenny is very friendly, thoughtful, knowledgable, and professional. Mr. Hwang is also very friendly and professional. We are very happy to have them as our tour guide and driver in Guilin.

My husband and I have completed the tour to Zhangjiajie, and came to Changsha yesterday evening. I want to thank you for finding an excellent tour guide for us. Adia, 黃雅, was a well experienced tour guide, very knowledgeable, friendly, considerate, and professional. We had a wonderful time in touring the magnificent Zhangjiajie National Forest Park. You and China Discovery did it again for finding us an excellent tour guide. The drivers were also friendly and professional.

Thank you again and have a nice weekend!

Best regards,

Yau-Hsin

Dear Jack

Thank you for planning such a wonderful trip for us in China. We thoroughly enjoyed your country and the people were phenomenal! The guide & drivers you set up for us couldn’t have been any nicer or professional. It was a perfect experience for us. We head home tomorrow via Japan and for some reason in Japan I’m able to send emails.

Sincerely yours

John and barbara lee

Hello Reya,

Thanks so much...we're still on the cruise & the scenery is lovely. We're looking forward to the show tonight. We enjoyed ourselves tremendously & our guide is exceptional taking care of our needs. We would also like to thank YOU for arranging this tour for us & being so very prompt in your response.

I am looking forward to more trips to China with you. Please keep in touch should you decide to move office as I would like to deal with you for my trips to China as I feel I can know you & can trust that you will look after the best of my interest.

Meng Lee Too

Hi Wonder,

Sorry that this review is delayed for so long! Here it is:

1. Wonder was very prompt, patient and flexible with our questions and specific requests, through the process of planning and arrangement. He kept us updated on trains and hotels, and made sure everything was going well during the trip. It was a pleasure to have Wonder as our travel consultant, and his work did result in a wonderful trip!

2. The tour arrangements were very well organized, hotels were comfortable, meals enjoyable, and the guides and drivers were helpful and kind. Thanks to our guides Steven, Elan, Alina, and Helen. Through them we learned so much about each place we visited, creating more meaning and connection for our travels. We’ll have great memories!

3. Yes, we’ll definitely recommend your service to our friends.

4. Very good travel service, very responsive to our needs and desires, very prompt.

Thank you again Wonder, for everything!

Best Wishes,

Lena, Kevin & Ariana

Hello, Shirley

First, I wanted to thank you for your assistance in planning our trip to China these past few months. We have exchanged many emails and your support and suggestions have been essential to our holiday.

Second, we want to highly recommend Lyla as a guide in the Guilin area. She went above and beyond for us and demonstrated great depth and breadth of knowledge about numerous topics. We asked many questions and she was very thoughtful and informative with her responses. She was also very conscientious and always made she we were comfortable and prepared for the daily activities.

We cannot recommend her highly enough and we hope other English-speaking tourists are fortunate to have her as their guide.

Thank you,

Heidi

Hi Rita,

1. The tour arrangement is comprehensive yet flexible. Because it's a private group so we have the freedom to make changes along the way yet still get to see and do everything listed on the itineraries. Kudos to the tour guide.

2. Definitely will recommend China Discovery to family and friends.

3. Just keep providing your good service...

Anonymity

Hello Wonder,

We have now returned home.

We would like to thank you for our trip it has been fabulous. We have thoroughly enjoyed the trip. We wished we had more time to spend at the sites but time was always against us.

We have only praise for the tour guides we had on the trip. They were all very helpful and knowledgeable.

We are looking to return next year and will spend the winter researching where we would like to visit.

We will have no problem recommending China discovery as a tour operator.

We will be in touch again for your help when we have decided on areas of interest.

Many thanks

Kind regards

Helena & Simon Lewis

Dear Leo,

Apologies for the late reply. Here is some feedback:

• Overall travel experience: really great! Our trip to China was one of the nicest trips we have done so far, with a good mixture of culture, nature and ethnic diversity.

• Preparation: efficient and timely communication re. changes we wanted to make to the itinerary. So a big thanks to you (and Catherine before covid) for helping us to schedule this trip! We also appreciated your help in cancelling the Tiger Leaping Gorge hike and to replace it with the Dali visit. Maybe one comment to consider: maybe it is better to recommend foreigners to avoid the Chinese school holidays from mid July to end August. Especially in the Forbidden City and Terracotta Warriors museum, it was overly crowded.

• Transportation: overall, we were pleased with the bullet trains and flight connections. We did have two last-minute changes: one was the later time of the flight from Xi'an to Lijiang (arrival in the hotel after 2am - originally scheduled much earlier) and the other one was the 11hr train from Lijiang to Guilin (originally scheduled as flight). But then again, I guess these were outside your control.

• Guides: we had good contact with all of them, despite the differences (some were better in English, others had a better history background). They also had good coordinating interaction with the drivers.

• Time allocation: we always felt that we had enough time and that it wasn't rushed. In Shanghai, we were a bit disappointed that the one day sightseeing in the largest city on our itinerary was so short (finished at 4pm), with limited explanations, especially in the French quarter. For the size of Shanghai, it felt that we could have gotten a bit more out of the itinerary.

• Food: there was a good diversity of meals for lunch. Although it was clearly mentioned in the itinerary, we were a bit surprised that lunches were not included during our days in Huangshan, whereas they were everywhere else

• Hotels: although we scheduled our own hotels, we largely followed the input from Catherine and yourself, with some changes based on internet reviews. We were very happy with all of them, with a good mix of location, comfort and design.

• Shops: the scheduled visits to local articraft stores were to the point and didn't feel like 'tourist traps'. There was only one exception: we visited a tea house in Beijing. The one we went to was not the one from the program, but suggested by our guide Jamie. In the end, we paid 1020 RMB for three small tea boxes and afterwards (when we realised the amount in Euro) felt ripped off. I would strongly recommend that this tea house is being avoided for future use (on the Visa bill, it mentions Tang Tea House, but not sure if it's the correct name).

• Tourist attractions: great mix of different things to see and do. We didn't feel like we missed out on anything. maybe consider some 'off the beaten track' recommendations? E.g. the M50 Art District in Shanghai would have been nice to go to, especially given the short day we had.

Overall, we would definitely highly recommend China Discoveries to our friends, plus would consider using China Discoveries for a future China trip. Tibet, Mongolia and Hong Kong (to only name a few) are places that we would like to visit in future.

Best regards,

Jan

Hi April,

We had a wonderful time in China. Big thanks to you for patiently hearing our requirements and drafting a perfect itinerary for us.

All guides were equally good but Lilly (Beijing) and David (Guilin) were exceptional. All of them explained the history and culture very well and helped us to explore the local cuisine. We loved it.

Drivers were really good at their job. Picked and dropped us promptly on time, safely drove us to all the destinations .

Here is our rating for the stay (5 being the highest)

• Novotel Xinqiao Beijing - 3.5

• Grand Mercure Xian Renmin Square - 4

• Guilin Bravo Hotel - 4.5

• New West Street International Hotel - 4

• Sunshine Hotel & Resort Zhangjiajie - 4.5

• SSAW Boutique Hotel Shanghai Bund - 3

A small suggestion, It could have been better if there was an option to upgrade the cruise in Guilin to 4 star cruise.

Thanks again for making our trip a memorable one. Looking forward to visiting China again through China Discovery.

Thanks,

Rose

Dear Tracy,

I hope this email finds you well.

We’ve arrived in Hong Kong and all of our scheduled tours with your agency went great.

We just wanted to thank you, and your team, for your assistance through our planning and vacation.

Best regards.

Sthefanie & Rodrigo.

Hi Rita,

Finally I have had the time to write our review that you can find attached here.

We are also sending you our opinion on the guides and some photos.

I hope everything will be well for you.

We thank you very much for all and we'll certainly contact you again for our future trip to China.

Warm regards.

Ausilia and Cesare

Dear Reya,

Thank you for your email and follow up! The trip was very well organized and we had a great time.

Thanks a lot.

Ghassan Barhoumeh

Hi Leo,

I just wanted to say thank you for everything, the organisation and the kind welcome gifts, the 2-day Wolong tour was incredible, we enjoyed it so much with Jamie, and we can’t wait for our upcoming tour in Guilin.

Greetings,

Maria and Jozsef from Hungary

Dear Rita,

My husband and I were on the 13-Day Beijing/Xian/Guilin/Zhangjiajie/Shanghai Tour with China Discovery from 15-27 May 2024.

Overall, we had a wonderful time on our trip.

Organisation

Everything went very smoothly, just like clockwork.

Guides

In each city, on our arrival we were met by our guide who took very good care of us.

Our guides were: Beijing- Andy; Xian - Grace; Guilin - Peter; Zhangjiajie - Nina; Shanghai - Jeff.

All the guides we had were knowledgeable about their city, its history, and culture. They were also friendly, and flexible in accommodating our requests and also showed their professionalism by always being on time in the morning and during our time with them, they were always helpful, patient and understanding.

I would like to mention that 2 of our guides (Andy in Beijing and Peter in Guilin) were excellent. Their English was fluent. It was also obvious that both took great pride in their work.

Peter was very earnest, and very clear and systematic in his explanation of what we would see and do in the places we visited and he was also extremely helpful.

Andy was the best guide we have ever had. In addition to the qualities mentioned above, we found him very energetic, enthusiastic, lively and with an amazing sense of humour. He was very flexible and really went out of his way to accommodate our requests, for example, to visit a place which was not on our itinerary, but which both of us wanted to see - a Catholic Church associated with Matteo Ricci. He knew interesting little areas and eating places to which he took us for local food and snacks. He even got us some snacks when he thought we might need some sustenance. We had interesting conversations with him and it seemed more like we were spending time with a friend rather than with a guide we had just met.

Nina, our guide in Zhangjiajie, was very sweet. Her English was not as fluent, but she was very caring, helpful, very patient and kind especially when we had to negotiate all the steps up and downhill in the mountains. She was always very concerned about how we were faring, even in the type of food we enjoyed when we told her we just wanted to try the local food.

Transportation

The cars we travelled in were very nice, clean and comfortable. All the drivers, besides being very helpful, especially with our luggage, were also skilful drivers who conveyed us safely through, often, very heavy traffic.

The express speed train from Beijing to Xian was an enjoyable experience. The train was very comfortable, and the toilets were very clean.

But the 7-hour journey on the high speed train which stopped at all the stations between Guilin and Zhnagjiajie was less comfortable.

The train itself was fine although the journey was long.

For one thing, there was a man just behind me who talked very loudly for hours on his mobile phone. I could not change seats because the train was quite full.

Then, there were 2 people quarrelling at the entrance of our compartment when we were trying to board the train. They blocked the entrance and refused to move until someone in charge of the compartment screamed (right next to my ear) for the security guard. We had to literally bulldoze our way into the train which was about to leave.

Hotels

The hotels, besides being grand, were clean, comfortable and had all the amenities we needed. The one in Guilin had a fantastic view.

In general the breakfasts provided by the hotels were also excellent.

Sights

We think China is a very beautiful country with so much history, culture and nature to enjoy. Being on a guided tour, we had less contact with the ordinary people than we would normally have when we do a free-and-easy trip. But, all in all, we had a great trip and we would like to visit China again.

So we are thinking of going to the following places sometime in October 2024, after the Chinese National Holiday in early October.

Thank you.

Loh

Hello Wonder,

Our kids really enjoyed the trip. They were very delighted and thankful for the nice experiences and they loved China a lot which makes me happy because I love this country a lot as well. So thank you for your efforts to make this happen.

Lukas

Hi Wing,

Very fast and adequate answers. Tour arrangements are very good, no complaints. I will recommend it to friends and relatives. If I come to China again, I would like to use your service again.

Have a nice day!

Best regards,

Esteban

Dear Tracy

It all was a very good experience. Your fast and flexible response, the organization of everyday, the guides, etc were magnific.

Thanks to you and your team we have had a wonderfull holyday. I will recomend your services to all my friends and family.

you did a great job!

Victoriano Serrano

Good Morning Rita, feedback as follows:

China Discovery tour of China

Managed and coordinated by Chengdu Bamboo International Tours Co., Ltd

Coordinated by Rita Jiang

Tour dates: 07/30/2024 to 08/10/2024

This was a private tour, Guide, Driver and me. I chose a private tour as opposed to a group tour to be able to enjoy and immerse myself in all that visiting China has to offer. I contacted 2 other private tour companies with the same requirements asked of China Discovery. China Discovery, Rita, was the first to respond to my inquiry. A detailed itinerary was provided by Rita for my review and discussion.

Beijing, Xi’an, Lijiang, Shangri-La, Guilin /Yangshuo

Great Wall, Forbidden City, Terracotta Warriors, Ancient City, Jade Dragon Snow Mountain, Blue Moon Valley, Naxi Village, Shigu Town, Songzanlin Monastery, Pudacuo National Park, Li River Cruise and Reed Flute Cave to name a few sights.

3 High-Speed Train rides, 1 flight all arranged by Rita. Guides were a big help in teaching me how to navigate and understand the train stations.

All the hotels were great and choice of restaurants around hotels were good.

Visiting China was a retirement goal, and my expectations were exceeded. I recommend a private tour for touring China.

China Discovery, Rita, along with my guides, Andie, Waldner, Li, Aten and Daniel and the drivers were great. Communication was good, and the historical knowledge of guides was impressive. The effort by the group is second to none.

Gerald

Hi Tracy,

Last Friday we returned from our China trip. We saw a lot, and everything was well organized. We have never had a holiday before where we saw so many beautiful things. The hotels were in excellent condition, the guides were very knowledgeable, a big ten for your organization.

If we mention one thing, it is the total tip we paid. When we added up all the tips at the end of the vacation, we spent over $500 in tips. In addition to the amount paid for the trip, we thought this was a bit high. Although we were free to do so, it didn't feel right to tip the guides and drivers less.

Kind regards,

Judith and Jan van Dijk.

Hi Leo,

Just landed in Paris! Our beautiful trip unfortunately came to an end. We are very happy about what we did, we saw and about your organization and arrangements. Eileen, Kenny and the drivers were all very professional and kind. An amazing trip, amazing culture and most of all amazing PEOPLE.

Xie xie for everything

Laura

Hi Rita,

We’re sitting in HK airport after the most amazing and fantastic trip. Thank you so much for arranging everything, it went as smooth as clockwork. Frenetic and non-stop, we have seen some of the wonders of the world, all made possible and enjoyable by your amazing team! I will write when we get home in two days, just wanted to say a huge thanks.

Ashley and girls!

Hello April,

we had a very good trip in Guilin and Yangshuo!

Thanks for the perfect organisation! We had a very good time in Zhangjiajie with Abbi. We are on the train back to Guilin now and then to Hong Kong a long train day today.

Legein

Hi Rita,

I just came back for aaall my trips. Thank for this GREAT trip.

Marisol

Hi, Wonder!

I wanted to write you as soon as I left Guilin because I had such a WONDERFUL time in China thanks to you, but we still had Hong Kong and Tokyo after Guilin, so I am finally writing you now that I am settled back in the USA.

Wonder, everything is China was amazing! Thank you thank you for ALL of your work and help in planning our trip in the mainland. I also appreciate your ease and willingness to make changes at the last minute that suited my family the best. It all worked out perfectly. Each tour guide was phenomenal: Yu, Cindy, Jim and Peter. I would highly recommend all of them. Each city was so different and we learned so much at each location. The history was so fascinating. My sister is already saying that if she goes to China, she is using you. Haha.

I will most definitely write a glaringly positive review on Trip Advisor about you and China Discovery as well as each of the tour guides (the drivers were all great also). You all deserve the praise and may your company continue to stand out. You are the best and thank you again on behalf of my whole family on making this trip so amazing and memorable.

Take care,

David

Hello Wing

Thank you very very much for all your support and arranging for our family a wonderful and memorable trip in china.

I will definitely send my feedback once i go back to my country on 19th.

Regards

Ahmed

Hello! Leo

Our trip was beyond wonderful. Everything was so thoroughly organized, the tour guides were incredible (especially Linda in Beijing, Kimi in Xi'an, and Kenny in Guilin), vehicles and drivers safe and comfortable, and hotels centrally located in each city, comfortable, and clean. The sites were all wonderful and there isn't one I wouldn't recommend. My mom and I have both fallen in love with China and appreciate yalls help and support during our trip (especially with all the snafus of losing my passport and getting sick). I will definitely recommend yalls services to family and friends, and when I come back to China will be contacting yall again

Rachel

Hi Tracy,

Sorry, didn’t respond to you earlier. Since the China trip, we are trying to catch up with everything that we held off for month.

Here is the list of our ranking of each Tour Guides we had in each city.

Guilin - Sharon

Beijing - Linda

Shanghai - Liqi

Zhangjiajie - Nancy

Xi’An - Lily

All the Tour Guides and Drivers provided the service that we needed. Our family really appreciate their hospitality and enjoyed our visit in China. Everyone was an excellent representative of their city and an ambassador to the visitors. They make us proud as a native Chinese, who have excellent command of the English language. The professionalism and knowledge on each city’s history is outstanding. I know our kids have learned a little more about Chinese historical facts and their heritage. For those who speaks Cantonese, Grandpa is very thankful.

Above all we rank Sharon in Guilin as the best of our guides along with the driver. Sharon was very attentive, detailed, and caring of our group and especially grandpa who’s over 90 years old. In addition, she was very open to exposing us to local cultures and food. We thought she went above and beyond her duties and responsibilities.

Overall, thanks much to you and to the China Discovery team for a very memorable trip.

Kin

Hi Phoebe,

Excellent! We have a great day with Oscar today! Looking forward to tomorrow!

Danny

Dear April,

Sorry for the late reply. I was tied up with my pending work after the leave.

The tour is nice. We enjoy it very much.

Both the guide, Mr. Kenny and the driver, Mr Huang are nice and friendly guys. They have arranged thing well. Thanks for both of them.

Thou the visit time was not the best time, since it was raining season and some rivers were ruther flooded with yellowish water, but the generally the the scenary is amazing.

Thank you for the trip arrangement you and your colleagues have provided for us.

Best wishes for you and your bussiness.

B. Regards,

Sisendro

Hi Tracy,

We are still recovering from our 21 day trip. We have thousands of photos and videos to go through, and we are still processing in our minds everything that has happened. My family and I will have lifelong memories of amazing experiences. This trip has allowed my children to discover their cultural roots as Canadian-born Chinese. Thank-you for arranging the trip for us. This would not have been possible without China Discovery's experience and your expertise in designing custom tours. We went to amazing sites, learnt about the rich history, experienced Chinese culture and art, tasted the variety of regional foods and talked to locals. This was exactly what I was hoping for. We would not have had the ability to see and experience all this without your exception guides: Kevin, Kai, Ben, Julia, Peter, and Julin. Your guides and drivers made us feel at home and minimized our stress.

Best regards,

David

Good morning Rita,

We have very good time in China from 01/06/24 to 19/06/24. But it is a little bit exhausted after hiking through ZhangJiaJie. The best of all tour guides are Linda and Peter. These two tour guides show their ability to communicate with us. They care and respect us. In overall I would recommend China Discovery to relatives and friends for any upcoming China tour. We are happy for China Discovery to use our photos.

From Chris Vea, Sydney Australia

Hi there, feedback as below:

Wonder Wang was great to work with. All emails and questions were answered very quickly. We booked this a little bit late and provided a list of things that we would like to do and quickly got a detailed itinerary that covered everything we wanted to do. The itinerary was very detailed and we were well taken care of throughout the whole trip. During our trip we wanted to change something and this was done effortlessly. Five star service all the way!

Everything worked out great. All of our guides and drivers were extremely helpful and always on time and where they said they would be. The guides were local to the places we went so they provided us with a ton of information about everything we were seeing. The hotels were great, the trains were all great, we really enjoyed everything and it was easy thanks to the work of Wonder Wang.

I would 100% recommend this company. Everything was top notch and communication was smooth. We were never in doubt about anything to do with the trip. Again 5 stars!

David

Hu Tracy,

Yes I think overall is good. For the hotel, guide and driver and car especially we like hotel shangrila, hotel in Turpan, Guangzhou westin.

The food is ok, but because we dont eat too spicy food, so maybe limited.

But the vegetable is good.

Thank

Fentty

Hi Tracy,

Trip was great. Ran very smoothly. Our guides were all knowledgeable and could speak a decent amount of English. Our ranking of guides, even though all were good, are 1) Kai 2) Kenny 3) and 4) Lily. Even though we have Lily as the last, she was great, singing traditional folk songs and taking pride in her work on educating us on the area and the traditions/history. Kai was just outstanding. His English and knowledge of history were top notch.

We gave our feedback to each of the guides in their cities. Hopefully you received those.

We’re not big shoppers so we enjoyed a little extra “free time” in places, like Guilin, to hit the pool and just relax in between big itinerary days.

The only complaint we had was in Zhangjanjie where our hotel wasn’t by anything at all. We had a day we needed to find dinner and our hotel restaurant was closed to a private conference. We walked a bit to find something but ended up buying cheap stuff at the small market next door. Would’ve been nice being closer to town where multiple options are available.

Overall, such a great trip and well run by you and your company. Thank you very much for a once-in-a-lifetime trip. So glad we got to do it, even if it was 4 years later than planned….

Thanks,

Mike

Hi Jack,

First of all we would like to thank you whole heartedly for planning such an amazing trip to China for us! We have had a truly magical time - our tour far surpassed our expectations in every way. The itinerary that you put together completely met our needs and encompassed everything that we wanted and more.

The guides (and drivers) were all brilliant and we have very much enjoyed talking with them. The guides were all fun, knowledgeable and fluent in English. We were initially concerned that having guides with us all the time would be stifling, but that was not the case at all!

We would like to give a special mention to our visit to Yunnan where our guides William, Sofia, Lee, Amy and Aten looked after us. We loved Yunnan - one of our favourite parts of the trip was our cruise down the Li River, our stay at the Yangshuo Mountain Retreat and the hike in the Longji Rice Terraces. Thank you to William who helped to make this so special.

We have also loved seeing the Pandas in Chengdu, the Terracotta Army in Xi’an and of course the Great Wall at Jinshanling. Please pass on our thanks to Peter for hiking the 6k with us - another highlight of our trip!

We have been amazed that we have been able to see so much of your beautiful country without it feeling too rushed or overwhelming. The places that we visited were all incredible and there is nothing we would want to change.

The accommodation for the most part was excellent; we did feel that the e-outfitting hotels in Lijiang and Shangri-La were not so great but this is an observation and not a complaint. We were not staying long enough to complain but if we were doing the trip again this is one thing we would consider changing.

The transport worked really well. All of our drivers were great and the transfers by domestic flight and high speed train were well timed and easy to navigate. Some of the transport hubs are HUGE and it would be very easy to get a little lost! Having a clear meeting point at each station could be helpful.

Thank you once again, it really was the trip of a lifetime! I am very happy for you to use all or some of my comments.

Thank you so much,

Mary & Steve

Hi Rita,

Nina was helpful, considerate, kind, knowlegable, a very nice person.

Bibiana

Hi Wonder!!

We will send you more detailed reviews/comments later but so far the tour has wildly exceeded all of our expectations, for which you and our wonderful guides and drivers deserve so much credit!! In addition to all of the sights on our itinerary and the fantastic acrobatic show we saw in Beijing and the extraordinary light show we saw in Guilin, we were also fortunate enough to have Linda recommend to us the AMAZING Shu Feng Ya Yun Sezchuan Opera show last night, just a short walk from our hotel, which was one of the best shows we have ever seen!! The shadow puppets and mask-changing were especially incredible! And yes we did receive yesterday the BEAUTIFUL gifts you sent us - thank you so much - we love the pandas and will treasure them always!

Zazi

Hi,

the trip was amazing. China is really something different that I imagined, of course in a positive way. Places that we have visited were really worth seeing. In general I have nothing to complain about. Hotels were really comfortable. The food was very good. Transportation between cities was also comfortable, especially the trains. Of course the amount of transfers was large and every second day we had to unpack and pack again but it was inevitable according to the amount of places we have visited. (to me it was not necessary to sleep in Yangshuo, we could easily return to Guilin the same day to avoid sleeping in different hotels for just one night). Guides were also very helpful and gave us a lot of information. Special thanks to Jenny from Xi'an. I think she was the best of all guides and had a lot of patience to answer all of my questions. Please find attached some of our photos (I believe You want the pictures with us-tourists on it not the one with just the landscapes) Thanks a lot. If You have any further questions do not hesitate to contact me.

Mazurek

Dear Rita,

thanks for your email. We‘re going back today in the evening.

We will definitely recommend the agency and you too. Everything worked out perfectly.

Best regards

Christiane

Dear Wonder,

In Datong we forgot to give a comment on the service there.

We were very satisfied with both. The driver was also very polite. May was an excellent guide with good English and knowledge of the history. Many thanks to her. She earns the number 5!

So far we are very happy with the trip.

Kind regards,

Urs and Ingrid

Dear Wonder,

you might WONDER that we put no claim on today’s hotel room. We are very happy, it’s one of the best hotel room with a wonderful view. Enjoy the evening.

Urs and Ingrid

Hi Tracy,

The overall coordination and flexibility was really appreciated. The hotels were comfortable and the meals were delicious. Both guides, Peter and Vicky, were extremely friendly and easy to communicate with.

I would love a bit more sharing of history, the people, simple cultural difference (between the one group of people and another, how long have they settled in the area), the significances of the places we visited, what the government is doing to preserve the landmarks.

Since it was their first time the group went to China, it would be nice to learn more about the history, even the changes in the last 10-20 yrs in China, how it impacted the people. It’s always nice to learn how the lives of local people are.

It was a fantastic experience and I would recommend China Discovery to my friends.

Best,

Calina

Hi Rita

Just to say thank you for all your work creating our wonderful tour. We had a great time and really enjoyed everything.

Our guide, Kenny, was very good and friendly and our driver was excellent too. Would happily recommend China Discovery

Kind regards

Shirley Bonnet

Dear April,

We are home after the trip of a lifetime and whilst Kathy as the lead will send in the feedback form, I just wanted to say a BIG Thank You to you personally, and of course your team, for organising and arranging our tour which went seamlessly, and exactly to the plan you put together.

The tour guides were brilliant as were the drivers, and you were always available with prompt responses when needed.

We will certainly be recommending China Discovery to our friends, and are already thinking about our next trip to China.

谢谢

Graham and Judith

Dear Tracy

We returned yesterday from the trip.

Everything was wonderful, the guides were excellent.

Thank you for everything.

Boaz

Thank you Rita.

We are very sad that our trip is coming to an end. So far we have had a fantastic time and seen and done some amazing things.

I had a bit of spare time on the high-speed train so came up with this to help your customers. Up to you if you want to use it or make any adjustments (but I think it would be most helpful once people have booked) it reads as follows...

As part of your journey around fascinating and spectacular China, you will most likely take one or more of China Railways High Speed Trains.

These trains are both fast and efficient, enabling you to cover great distances quickly and in comfort.

You may be required to board the train without the assistance of a guide. This may occur depending on station regulations.

The following is suggested as information for travelers. Please note that this is not a definitive guide, as there may be differences depending on station and location, and may be subject to change.

First and most importantly, there are plenty of clean toilets at the stations, and the trains also have Western toilets in each carriage.

Whether you travel First or Second Class is up to you, but there is plenty of leg room in both classes. All trains are non smoking.

AT THE STATION.

Once at the station you will be required to go through security. You will need your passport for this. Your passport is linked to your ticket. We recommend wheeled suitcases or suchlike as luggage trolleys are not provided. Please note that your main bag will travel with you on the train. Unlike a plane where certain items can travel in the hold, prohibited items will be confiscated. Eg. Knives or souvenir swords.Check ahead for prohibited items to avoid disappointment.

You will need your passport, the train number, carriage number and seat allocation for your journey. This will be provided by your guide or on your itinerary. It will also pay to know your departure time.

There are departure boards in multiple places in the stations. These will link your train number with a boarding gate.

Your trains details will be in one of 3 colours.

Yellow: information stage

Green: boarding stage

Red: departure stage.

In order to run efficiently the trains do not wait. Please be in the correct place ready to board. Depending on the number of train carriages, there may be 2 boarding gates. Eg. 4A and 4B. These will correspond to the carriage number. Don't panic if you get it wrong, but it may result in having to walk a little further on the platform to get to your carriage.

You will need your passport to leave the station to go to the platform. There are lines for self check-in and another for passports/ assisted check-in. This may be detailed overhead, or look for the person manning the assisted check-in line. Use this line to proceed to the platform.

PLATFORM / TRAIN

If no train in platform: There are markings on the ground showing the approximate carriage location. You should wait there. If in doubt you can ask for help.

If train is at platform: Check the train number on the side of carriage.(in case two trains either side of platform)

Find your carriage number and board. Seat numbers are clearly labeled. Place your big luggage overhead. Some trains have additional storage at carriage end. Do not store drink bottles overhead as they may leak, due to cabin pressure.

Depending on the length of your journey some basic food may be available (cashless transactions.) You can take your own food if you wish. Hot water is also available on board.

Enjoy your safe and comfortable journey. Be sure to take in the scenery as you travel.

ARRIVAL

Not all train services may terminate at your destination. The next station is shown on a display at both carriage ends (in English also) . Knowing your arrival time will further assist you in getting off at the correct station.

If you are being met at the station your previous guide should give you directions where to meet, as the stations are normally large with multiple exits. You can also have your next guides name and phone number if you wish. You will need your passport again to exit the station terminal, at the manned checkout line.

Depending on the station layout you will be met at the terminal exit, or the arranged location. Your happy, smiling guide will have your name on a signboard to welcome you, and be ready to assist as required.

Dave

Dear Wonder,

we checked in and the room is really GREAT.

Regards

Urs and Ingrid

Hi Samantha:

Yes!! Sandy is amazing! Pretty tired but very happy. When my friends come to China I hope they will get her or someone equally delightful. Thank you for arranging the trip for me. Wish we could meet in person.

Kate

Hello Wonder,

The tour was very good thank you and we were very pleased with our tour guide Joy. She was very accommodating and understood what interested us and what didn't, and she made lots of good suggestons for additional things we could do on the trip (such as a tea plantation and a show in Yangshuo). I will definitely recommend your company and will be coming back to you for assistance in planning my future trips to China.

Kind regards

Vanessa

Dear Wonder,

we had a great time here with a nice guide. She promised us, that her English will improve during the coming years.

Thanks and a good start into the coming week.

Regards

Urs and Ingrid

Hi Rita，

good arrangements and enough time to enjoy in every place.

yes willing to recommend because we have good time during our visit

No suggestion. all guide during our visit can explain the story of every place. We need to know what the special story of place we visited.

Mulan

Hi Rita,

Sorry for the delay, I thought you might like to look at this review and see if you would like to use it.

I have also included some photos that you can use if you want.

Review as follows...

If you are reading this review you are probably wondering should I use China Discovery and is it legit. The answer to both is a definite yes. Coming from New Zealand my wife and I along with our 16 year old daughter did a 28 day trip. We tailored our itinerary (with the help of Rita) and had a private tour. It was all fantastic and super organized. We loved the flexibility that our tour gave us. The local guides knowledge ensures you get the most out of each day and gives you a great insight into the area and local lifestyles.

I would highly recommend them for anyone who wants a great time traveling in China. We certainly did. Many thanks to Rita and all the guides who made our trip so awesome.

Cheers Dave, Tracey and Amber.

Hi Rita,

our 4 day tour has already finished. We'd really enjoyed the trip. The accomodations were really great. We definitely recommend your agency.

Conny

Hi Samantha,

we had such a great time in Guilin and had a great experience with our tour guide Lynn! Thank you. It has been wonderful so far! We are very pleased with the tour.

Qiuqiu

Hello Rita,

I appreciate the services provided by China Discovery and would like to share my feedback on the tour.

I will comment on each city;

Beijing - We really liked James, the tour guide. He was very attentive, quick, and efficient in helping us avoid the huge lines at the Forbidden City and the Great Wall of China. The driver was also very attentive and friendly. The only inconvenience was that we had lunch in the area near the entrance of the Great Wall of China, and the restaurant was located in the passage through those tourist shops where we are "encouraged" to buy expensive items like stones, jewelry, etc. We ended up buying items somewhat forcefully. The food at lunch was good; luckily, we arrived early and the restaurant was empty and quiet. The hotel could have been better; compared to the others, this was the worst. The restaurant had a strong smell of food and frying. Great location though. At the train station boarding for Xi'an, James was very kind and waited with us until he made sure we safely boarded the bullet train.

Xian- The city is nice, but the stay was short, so everything felt very rushed. The tour guide, Bruce, was very polite, helpful, and had great knowledge of local history. I think he went into too much detail in his historical accounts. I value the guides' knowledge and the way they convey historical facts to us, but I believe that in this case, during the visit to the Terracotta Warriors, it was a bit tiring, with too many details. The Muslim Quarter was interesting; we should have had more free time for souvenir shopping. Lunch was reasonable. The hotel was very good, with good accommodations and location.

Guilin - We loved Guilin; the city is beautiful, peaceful, and surrounded by stunning nature. I believe it should be part of any travel itinerary in China. The guide, Helen, was by far the best of the tour. She was very nice, polite, helpful, always concerned about our comfort and needs. The other guides were also good, but Helen was special. She had a great sense of humor, we felt very comfortable with her, and we had a lot of laughs. The hotel was excellent, with an amazing location for a leisurely walk around the lake. The boat tour at night on this lake is a must-see. I also highlight the incredible cruise to Yangshuo Town, equally unmissable. Helen insisted on the Impression Liu Sanjie show, and it was truly a fabulous spectacle. Back in Guilin, she accompanied us until we boarded the bullet train.

Zhanggjiajie - A city of lush natural beauty, with stunning landscapes. An exhilarating experience! The guide, Lee, was very sweet, polite, and helpful. She was very quick, attentive, and smart about the visiting times to the parks to avoid long lines. She took so many great picturs of us, so nice of her. The only downside was on the last day; we had a long free time until we caught the flight to Shanghai, and we couldn't make the most of that time. We had a coffee and waited to go to the airport. The hotel was very good and in a great location!

Shanghai - What a pleasant surprise Shanghai was! We didn't imagine so much modernity and beauty, especially at night. We were enchanted! A city not to be missed. Laurie, the guide, was great, polite, and helpful. It's a pity our stay was also very brief. I think it was a mistake of the agency or the guide not to suggest the night boat tour along the river. Excellent hotel, the best of all.

Back in Beijing, our guide Mary seemed to not have much knowledge of the English language, but since we had only a few hours before our departure back to Brazil, it wasn't a big problem. I would like to emphasize that she was very polite and attentive. We almost had a problem during boarding because the driver dropped us off at the wrong terminal, and when she checked on her phone about our flight to Paris with Air France, she said it had been canceled. We were concerned because a cancellation would have been notified to us by the airline well in advance. She saw that we didn't agree with the information, so we asked her to check somewhere else and also insisted that we were at the wrong terminal. She quickly went to gather more information, and we took the airport bus to terminal 2. Everything was fine, and we boarded without any problems. This incident did not change our perception of China Discovery's service. Unexpected events and small mistakes happen, and we understand perfectly.

One observation would be regarding the lunches. It would be advisable, at least on some days within a long 10-day tour, to offer some options of Western food. After long days of walking at the visited sites, we appreciate a calm lunch or dinner with good drinks and different food options. We enjoy Chinese food, but after several days, we miss Western food.

Sorry for the long text, and I hope these comments help. Likewise, I will definitely recommend China Discovery. We appreciated the exclusive and high-quality service offered.

Lenise

Hi Tracy,

Wanted to let you know that it was a great trip, as usual. The Baike hotel and the Bamboo Leaf are amazing! The Baike's breakfast is very very simple (you get a set plate with egg bread and bacon), but the location is excellent and the hotel itself looks great

Edan

Dear Tracy,

We had a great afternoon with our guide in Yichang and all was fine.

Now we’re back in Beijing and I want to say thank you very much for your support!

All guides were very friendly, helpful and shared their great knowledge with us. We were very happy doing this tour with China Discovery!

Claus

Hi Tracey,

I have been well and on a cruise in Japan.

The tour in China was superb, I enjoyed each and every moment, all of the guides were great and helped me with the trains. Thank goodness I had your contact those couple of times I or the guide was in the wrong spot for pick up! But that’s part of the adventure.

I would have like to have had more time or a short trip in Shanghai at the end just to see the highlights like the Bund.

I was disappointed with the pandas in Chengdu as I thought they were in the wild or semi wild and not in the zoo, however that is my fault for not asking the question before hand or doing more research.

Thanks so much h for looking after me while I was in China, I felt very safe, secure and will come back again.

Nicola

Dear Wonder,

Should you be interested whether we arrived good, yes we did! We enjoyed the first week with Jack.

Regards

Urs and Ingrid

Hi dear Vivien,

our journey is about to end. We are on our way to Guilin airport. It has been an awesome trip indeed. Each destination was well chosen and everything went smoothly. I am super happy for my sister and me to be able to experience such a wonderful travel through the most stunning landscapes in China. Thank you for the perfect organization. And thank you for the nice gift we got in Guilin. Really appreciate it.

My sister with her fan. We also got a beautiful stamp and ink. Thank you very much!

Francesca

Good Morning, Wonder.

We are on the train to Guilin now. We had a good but short visit in Chengdu. Ellen managed to show us all the attractions as per our itinerary despite the rain. We enjoyed the delicious lunch Ellen took us to very much.

Ellen gave us a survey to fill out but unfortunately we lost the survey form this morning. If it’s still required please email me a new form at your convenience.

Thank you.

Rex

Hi Phoebe,

1. Yes - questions were promptly addressed to my satisfaction. Excellent service overall.

2. The local guide is knowledgeable and has good command of English. He's also patient, considerate, and takes good care of his customers.

Hee

Hi Wonder,

We have just finished our first day tour in Xian.

Our tour guide Gin is great. We enjoyed very much the visit and the delicious lunch she provided.

Thank you. We will be in touch.

Rex

Dear Wonder,

After returning from our magnificent and wonderful China tour I would like to share our impressions with you. If you want you can use our comments as testimonial for you as well.

My wife and me took on March/April (at this time the different sites are not overcrowded and the climate is comfortable too) a 21-day private tour through China (mainly in the South) organised by Wonder, China Discovery. Wonder is an ideal travel consultant. He is highly competent, absolutely professional and flexible. Exept one also the local tour guides and drivers were very engaged and trusty. For travelling within China we used mainly the very efficient, very fast, comfortable and very punctual high speed trains. The selection of hotels (location and comfort) was also good. So, we were able to carry out our tour, which was quite ambitious and strict for our age (71 years), well. Only under these conditions you can have a pleasant tour through China. We can highly recommend China Discovery and personally Wonder. - Antal from Hungary, April 2024

Information just for you. The best English skills among the local tour guides had Derek (Hangzhou), Vicky (Dali), Bruce (Xian), Lobsang (Shangri-La) and Lisa (Luoyang). Jenny (Kunming area) was not really good. For example on the first day we could reach and see the sunset at the rice fields only because of our initiative and pressure. Otherwise we would have missed it. Attached I send you a few photos, which you can use if you want.

Finally I have a request to you. Would you please send me a China map with our travel route marked? (Beijing - Shanghai - Huangshan - Guilin/Yangshuo - Kunming - Stone Forest - Yuanyang/Hani rice terraces - Jianshui - Dali - Lijiang - Leaping Tiger Gorge - Lhasa - Luoyang - Beijing). I hope it is possible and I thank you very much in advance.

Antal

Hi Wonder,

Thank you for the update.

We have had a great first day touring in Beijing today. Jack is taking good care of us. We appreciate having him accompanying us in Beijing.

Please keep in touch during our visit in the coming weeks.

Rex

Evening Samantha,

All good thanks. Travel went well and Steven gave a good overview of the area as we drove. Then we did dragon hill and in the hotel now.

We had a good time in Guilin and Steven was very good and helpful.

Caroline

Hi Tracy:

I finally recovered from the long flights and the 12 hour-time difference with Florida. I first of all would like to thank you for such a great job before and during my trip. You answered all of my questions and gave me peace of mind since I was traveling all by myself so far away from home. Alipay was a great suggestion because it not only helped with paying for just about anything but also kept us in touch throughout my trip with their chat feature. The trip you put together for me was exceptional, and along with some of the optional tours we added, and the cruise ship you picked made for a superb experience.

The hotels were very good, well located and clean, I was just a bit disappointed that most of the staff in the majority of hotels, even at the front desk, didn't speak English, but I was able to communicate through translation apps. The guides were excellent, their English was very good, they were very knowledgeable, attentive, flexible, and very helpful; what I'm very thankful for is that whenever I had train rides they helped me all the way into the train car, with my luggage and finding my seat, that meant a lot because without knowing Chinese I surely would have missed the train or gotten into the wrong one, they also gave me instructions as which way to go once I arrived to my destination to meet the guide. I particularly enjoyed Linda, Kenny, the guide in Chongqing, and Eileen. The vehicles and drivers were also very good.

The cruise ship couldn't have been better, the staff and local guides with the exception of the very last one (I already contacted the cruise ship regarding this issue) were friendly and very very nice. There were very few non Chinese-speaking passengers and I felt that the cruise director made sure to take care of us at all times. They had shows, optional tours and activities that I enjoyed thoroughly.

The only flaw was the last night in Xi'an, the Airport Hotel was actually NOT within walking distance so I needed to take a shuttle which was provided by the hotel and had a little difficulty communicating with the driver to give him the instructions as to where I needed to be dropped off, but I made it!!!

I will be glad to recommend your company. I loved my China trip and if I had to do it all over again I wouldn't think twice about contacting you and China Discovery!!!! Well done Tracy!

Best regards

Celica

Hi April,

I loved everything about the tour and everyone that helped me along the way.

Here's some comments and photos:

China Discovery provided exceptional service in customizing our trip to Guilin, Yangshuo, and Longsheng in late February 2024. April, my travel consultant, was responsive, helpful, and friendly, addressing all my questions and needs promptly. Our tour guide, Steven, was not only friendly but also adaptable to our needs and the unexpected weather conditions (there was a cold front during our trip) without the need for me to ask. His food recommendations for our meals at every restaurant were superb and we got to taste not only the local specialty but also what the restaurant is known for. Last but not least, Mr. Young, our driver, ensured our safety with his steady driving.

Cheers!

Wendy

Dear Ms. Jiang,

We are so pleased with your China tour and are so thankful for all your help.

All the tour guides and drivers have been excellent and we felt very well taken care off.

We felt very safe and therefore could enjoy the tour without any worries.

Not only did we see a lot we also learned a lot about China, the country, the people, etc.

I think it is of great benefit to participate in this kind of a tour, first of all we did not have to share the tour guide with other persons, so we could ask all the questions that came to mind. Also that there was no shopping as a part of the tour was a plus.

Thanks again for a wonderful experience

Rosemarie

Hello April,

thanx a lot again for the organisation of our trip. Everything worked out perfectly and we enyoyed it very much. The boat trip was amazing and guide Oskar did a great job, so did the driver.

The weather could have been better, but thats not your job to do!

The hotel in Guilin was great, hotel in Yangshuo not.... breakfastroom was really shabby and food not good.

some pictures showing the trip....

Alexander

Hi Samantha,

Thanks!

We are enjoying China very much. You made us confident that we would have the experience we wanted. That is why we booked with you and we were not disappointed.

We had a good day with Timo. Timo would have exceeded our expectations if Peter had not set our expectations so high. Timo is a very close second place.

Peter is great! Peter suggested we hike this afternoon when it is more clear and we agreed.

Lunch at Bravo Hotel was good; enough left over for dinner. We walked around the lake across from the hotel this afternoon. It is a pretty area.

Having Fun!

We are happy with China Discovery and would recommend them to others.

Joseph

Dear Evelyn,

We are back in England. I write to thank-you for your excellent organisation of our holiday. Everything went smoothly, although we hit a spell of very cold weather .Each of our guides was outstanding and your itinerary made sure that we saw the best that was on offer.

With warmest regards,

Nicholas

Good morning Zeva,

Sorry for let you waiting, I wanted to send you some picture taken by canon but I didn’t have the time yet.

First of all thank you for everything, The tour fast perfect and we enjoyed so much! We did The review some weeks ago and of course, you can use our comments and pictures.

I attach here some pictures

Laura

Hi Rita,

In response to your enquiries, we had a wonderful experience with the tour arrangements in both Guilin and Yangshuo. Both the tour guide and driver were very professional and handled the arrangements well.

I am surely recommending any friends or relatives who are interested in travelling to China in future to use China Discovery. Also, will be looking at other destinations for ourselves too.

Thanks once again for the wonderful experience.

Kwan

Hi Rita,

Thank you for organising us our tours in Guilin and Harbin. The guides are excellent.

We are in Beijing now and we are wanting to see the forbidden city. We are told that there are no more tickets to forbidden city. Do you have any tours available? We are leaving on the 22nd Jan.

Thank you!

Darren

Hi Rita,

Sure, we had a fantastic time in Guilin. Will respond to your enquiries when back in Malaysia.

Kwan

Hello Rita.

We had a fantastic time away thank you very much Rita.

The guides, Kenny and Abbie were both excellent. We saw a lot, learned a lot had so, so much fun on all the thrilling and exciting rides and activities.

The 6 days were full and busy from start to end. I knew you'd make sure to arrange an outstanding trip for us, that's why I contacted you a second time.

Thank you so very much for a memorable and most enjoyable trip. Have a lovely weekend and well deserved rest.

Ceresa

Hi Leo,

We were very satisfied with all your arrangements & your drivers & guides. You have shown that you are totally reliable & responsive to all our requests, & a real asset to your company !

We are tempted to explore further into China & we will definitely be using your services again in the future.

Catherine

Thank you Jack,

it was good. I enjoyed all of the stops. The only thoughts I have is that some of the transfer days felt like lost days (like Guilin-ZJJ and ZJJ-Shanghai) and it would be better to do early travels and tour the same day (like the Xi'an to Guilin day).

Overall I really enjoyed the tour of China and am considering returning to see Tibet.

Thanks

Gibran

Dear Wing,

Apologies for the delay in writing to you. We have been very busy since our return and China seems like a long time ago.

Thank you so much for all your help in making sure that our trip was truly magical.

As first time visitors we were very much in your hands and your advice was invaluable.

The accomodation throughout was excellent and the breakfasts always had a good selection. Transport was always comfortable with tickets and admissions well arranged.

The guides were very attentive and helped us to navigate through the culture and history as they showed us around. I would particularly like to mention Angela. Her knowledge and enthusiasm kept us going on some long and quite tiring days.

I think our favourite moments have to be on the river and that charming hotel Yangshou Mountain Resort. I have enclosed a morning picture from our room. Quite beautiful.

We are now preparing for Christmas with the family so again very busy.

Wing once again we thank you and your team for arranging a marvellous adventure, I'm sure we will return.

With very best wishes

Jane and Jon

Hi Miss Tracy,

We have a wonderful and fruitful family trip.

Best Regards

Quek

Hi Tracy,

The trip was really wonderful. The guide David has been very nice. He is very knowledgeable about the local history and whereabouts, speaking good English. He has also been patient with the slow pace our family needs to walk. He has also happy to offer assistance, especially when one of the members of the group had forgotten her bag in the hotel room after checkout.

The driver has also been great. He drove safely and efficiently. He was also helpful in arranging luggages in the car.

Overall, I am very impressed with the trip. Thanks a lot for your organisation and arrangement.

Bernard

Hi Jack.

A very big THANK YOU to you and your team for the excellent arrangements you made for me and my husband's vacation in Guangzhou and Guilin.

Everything went smoothly with totally no glitches - the prompt pickup and dropoff at the airport and train station, the beautiful hotels that you booked for us with hassle-free check-in/check-out service, the visits to the interesting tourist attractions, the great lunches (portions are huge!), our first ride on the HSR and the therapeutic cruises along Pearl River and Li River.

Thumbs up to the professional and superb service offered by our driver 江羿师傅 and tour guide 江智玲小姐.

江师傅 is a safe driver. He is always early when picking us up and offers very good suggestions of places to shop and eat. 江小姐 is friendly and approachable and extremely knowledgeable. They both took very good care of me and my husband.

Will definitely book your services again when we next visit China.

With warmest regards

Yvonne

Dear Wonder,

We had a great trip and enjoy the different places we went to. In Beijing we liked the hotel Double happiness hotel and it’s location, great access to local restaurants, coffee and craft beer bar. Andy the guide was very good and he took us to another neighbourhood after the Forbidden city. The great wall was also a hit. We also went to a show in the evening.

Xian was very interesting , a bit crowded around the terracotta museum , interesting history around of the city wall Ivan was a good guide too, we liked the spicy food and we also visited a show.

Zhangjiajie was the most beautiful place, Linda the guide took good care of us, we walked a lot and the place is very beautiful with the mountains and valleys.

Guilin was also nice the river tour was great, also beautiful ,you should always recommend people to do the first class booking. We also took the bamboo raft , nice.

The same goes for the train travel 2:nd class is really crowded and not comfortable, always recommend 1:st class. The difference in money is not much.

Shanghai was as expected, we went to an underground market area and the French concession which we enjoyed.

Also the guide Eileen was very nice and helpful.

In all we a bit surprised by China how green the cities were and people nice, we had a great time and enjoyed the sights seeing. We also liked to stroll around local markets in Beijing, Xian and Guilin, so thank you very much Wonder we had a great time and very good service from all of you

Best Regards

Mats

Hi Zeva,

Yes, I feel we work very well together. I hope to come back in April and have a whole itinerary I will run by you.

All the best,

Debby

Hi Leo,

My Summary Comments:-

I must admit it is good fortune to be able to work with Leo to plan and arrange a short tour of preferred sights which I have not done before or to revisit from my previous visits around the Guilin area. Leo’s unfailing promptness to respond to my impromptu emailed enquiries and queries is commendable and helpful to effortlessly facilitate a fulfilling itinerary.

I have now completed a comfortable and absolutely satisfying three days trip with helpful and friendly guides and drivers and comfortable transport together with pleasant hotels accommodations.

Thank you Leo and also to your Chengdu Bamboo International Tours Co.Ltd.

Sum

Hi Wing,

Sorry for the late reply to your request for a review. We are still overseas at the moment and have not returned home as yet.

However I have a spare moment to give you our thoughts of your service and the tour as a whole.

First of all we are very happy with you, our Travel Consultant who tirelessly and very patiently answered all our questions and concerns such that we decided to proceed with the tour that was tailored for us without any hesitation. All due to the confidence and effort and help that you have given us. You have also went beyond your normal duty of helping us book our train tickets required after our tour ended to get to Shenzen and from Shenzen to Hong Kong as well. And a special mention is called for in that you had done a good job in choosing the seats ensuring that our train they were away from the sun when travelling.

We had made several changes along the way to suit our travel of China more meaningful to us and you did it for us happily and without hesitation. We would like to thank you for your great assistance which made our tour a great pleasure and success.

2. The tour arrangements was excellent. All went smoothly as planned. We were happy with the hotels as they were spacious and clean. Meals were good when provided. However it would be good to provide more meals.

3. Yes, I will definitely recommend your service without hesitations to others who wish to visit China.

4. Your Company and staff including Tour guides and Drivers were very professional, knowledgeable and helpful. Your Company service provided was very sufficient and satisfactory. I only have a suggestion of having to provide more meals.

Tony

Hi Jack,

Sorry for the delay. Here's my feedback :

I contacted China Discovery when my sister and I decided to visit Guizhou. It was just before China's golden week and it was a rush to get our itinerary finalized as our tour would start immediately after the golden week holidays. The good thing was that Jack Li, the Travel Consultant at China Discovery contacted me promptly and we got everything finalized in record time! Jack was very knowledgeable about the region and gave me excellent advice. This resulted in the inclusion of Guilin in our itinerary. Throughout the planning process Jack was very responsive, patient and professional in his interactions with me. He responded quickly to text messages and was very helpful when I ran into a little problem when making the payment. Overall I give full marks to Jack and China Discovery for making our very first visit to Guizhou and Guilin a memorable experience. I would definitely use China Discovery again!

Lena

Hi Evelyn,

Our replies below:

1. You are eexcellent in speed and patience, no issue

2. Arrangements are very good.

3. Willing to recommend

Roger

Hello April,

Thanks for planning this wonderful trip for us and fulfilled our request on mainly hiking and outdoor activities.

We are very pleased with our guide Ah Ji for being so caring, helpful, patient and put in extra mile to bring us to the beautiful places and nice restaurants for the delicious local delights. He responded with good knowledge on our enquiry on tour matters.

The driver is a very patient and he ensure the guests safety is his top priority. He always helped guest to carry up the luggage to his car.

Thank you.

Kind regards,

Alec

Hi Jack,

at last here are some remarks on our another remarkable trip with you. We were very lucky and had wonderful weather throughout the trip.

At Fanjingshan I reached the Mushroom Stone and the monastery on the two peaks on a lovely day with excellent views. It gets foggy fast and I can only recommend to start as early as possible, also to beat the crowds.

It might be a good idea to stay closer to the park itself. On our way back we stopped at a pretty village with nice guest houses. The Holiday Inn in Tongren was a very noisy place with groups bumping doors and smoking happily throughout the place. On our arrival the guide showed us the new “old town centre” of Tongren which was very interesting.

We liked Fenghuang Gu Cheng a lot. Unfortunately in the evening it changes into an assembly of karaoke bars quickly and leaves quite a different impression, we did not find a quiet spot.

At Zhangjiajie we enjoyed the first day in the southern part of the park a lot. There were not so many people around and it was a pleasant hike in the valley and up on the top. The second day with the more famous rocks is more like a 2 ½ hours bus trip interrupted by site-hopping with lots of people and time lost in queues waiting for the next bus. The Pullman hotel was very good. It takes some time to get an idea on the location of the park(s) and I only got a decent map on our departure.

At Guilin and Yangshuo hotels they gave us quiet rooms and the service was good. The Li Jiang cruise is a fantastic experience. As the weather was very good we decided not to visit the cave. We could easily have stayed a day or two more in Guilin or Yangshuo but as were on a tight schedule it was just right.

All in all at least 9,5 out of ten ;-), you did very well at very short notice.

Best regards,

Johannes

Dear Wing

1. Yes very prompt and helpful.

2. All segments were well organized.

3. Yes, definitely. Can I have your permission to give your email address to my friends if they need your service ?

Lee

Hi Tracy.

Thank you for the thoughtful gifts. We had an amazing time in Chengdu and Jen was a fabulous host!

Lori

Hi Jack

We had a great trip. The scenery was beautiful. Steven was an excellent guide and Yan was a good driver. We enjoyed the whole trip. Our favourite hotel was the Baike in Ping An which was stunning.

Best regards

Ken

Hi Tracy,

I’m only just back home today, the trip was amazing and we had a great time visiting your country. If I come back I will definitely be contacting you again. Thanks for everything Darren and Linda

Darren

Hi Rita,

The ship is fabulous so far and thank you

Dominik

Hi Zeva,

Our trip is going very well thank you for organizing it so well.

I will write an email when we return to Australia with a more detailed report of our experiences

Thank you for your work. We are enjoying seeing the countryside from the train windows at the moment, so much agricultural land

Yangshuo mountain retreat boutique hotel was a delightful stay

Linda

Thank you Wing Zeng for your follow up.

I have provided responses below.

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Yes, the travel consultant was prompt and responsive in her engagement from initial planning to confirmation to tour itinerary.

(2) How do you comment your tour arrangements?
Our itinerary was excellent, particularly the focus on environment/nature and culture/history. There were many scenic attractions in Guilin, Yangshuo, Lijiang, Shangri-La, and Kunming. The tour guides were friendly and fluent in English; it was also interesting that they represented different ethnic minorities. Aside from Sheraton Guilin, accommodation providers and restaurants/retail were not fluent in English.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
Yes, I can recommend China Discovery (Chengdu Bamboo International) in future. One of the other couples from Sydney was also a China Discovery client.

(4) Your general opinion on us?
Positive.

Regards,

Timothy

Dear Ms Wing,

Please find our comments below.

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Yes! We changed idea some times throughout the process and she was always helpful and kind.

(2) How do you comment your tour arrangements?
In general, the arrangements were very good.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
definitely yes

(4) Your general opinion on us?
Expedite answers, kindness, and patience

Thank you, I will definitely contact you on my next trip to China.

Ximena

Hello Rita,

Thank you for your email. Here's some comments. We supplied Oscar with feedback, as well.

1. The tour arrangements were satisfactory. The standout highlight was the river cruise, behind the impromptu lunch at a local's home. However, the hike proved challenging for older adults due to unforeseen hilly terrain that required greater physical fitness. Regrettably, the two recommended shows also fell short of our expectations. We enjoyed the bamboo raft cruise very much.

2. No comment.

3. My only suggestion would be to offer a booklet or comprehensive explanation about the history and legends of each site before the tour. This would enhance our anticipation and appreciation of the tour's attractions.

Regards,

Emily

Hi Wonder,

1. My travel consultant (Wonder Wang) was responsive. He was patient with my queries and made effort to explain and clarify every details. He would actively engage to solicit my interest and made good suggestions to the itineraries.

2. Our tour guide (Peter) was courteous and provided good services throughout the 1.5 day tour in Guilin and Yangshou. He spoke good English and was able to narrate & share with us the history and culture of the places we went. He was careful with the safety and would remind us about it especially during the river rafting ride. He guided and accompanied us to the boarding gate to ensure that we got on the High-speed train in time when we departed Guilin.

3. Yes, I would recommend China Discovery tours to my friends.

rgds

Dear Miss Wing,

Sorry for the delay response as you may know after holidays there are lots of things to clear.

Here’s my answers to your questions:

Yes Miss Wing is pretty fast and prompt in responding to my email and gives me details until I’m fulfilled.

It’s like easy going, not too rush and is according to what we would like it to be.

I already did recommend you.

Your service is above my expectations i.e Miss Wing, the travel consultant is efficient, the itinerary is well-arranged, the tour guide (Peter) speaks English well and is knowledgeable and lastly the chauffeur is polite and good at driving. All in all your company has reliable resources to serve your customers in the tourism industry.

Hotel room booked for us should be better.

We’ll be your repeated customers for sure.

Thanks to you too for pricing a good service to us.

Kalayanee

Hi Rita,

yes the tour was great thank you.

Gita

Dear Leo,

Thank you so much for your response.

I have completed the review and attached some photos.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Our travel consultant was Leo and we found him absolutely amazing! He answered every email and question in very good time and he always reassured us with any worries we had.

2. How do you comment your tour arrangements?

Everything was very well arranged, we didn’t have to worry about anything as Leo had made sure we had all the information we needed as well as the contact details of all our guides. All of the tours went very well!

3. Are you willing to recommend our service to your people who also have an interest to visit China?

I would definitely recommend this service especially for someone who has never been to China before.

4. Your general opinion on us?

We had a great experience with China discovery, the tour guides were incredibly friendly and had a lot of knowledge. We went during golden week which was incredibly busy but the tour guides, especially Linda during our Beijing trip, went above and beyond and were excellent at making sure it didn’t affect our trip.

5. Do you have any suggestions on improving our services?

At times it may have been nice to have some free time in some of the attractions because it felt rushed but otherwise we really enjoyed ourselves.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes.

Claire

Hello Wing,

Apologies for the delay, please see feedback as requested below.

1) Always very quick responses, Wing is very accomodating and helped us with everything.

2) Wing provided different options for us to choose, clear schedules and contact details for our guides everything was really well planned.

3) Certainly, I'm willing to recommend your service.

4) Your services made our trip to China much simpler. Our consultant was very helpful, very polite and tried their best even at very late notice requests. She checked on us to ensure that our trip was going ok. Overall very good service.

Georgios

Dear Mr Wonder Wang

My wife and I wish to thank you for organising a very enjoyable holiday for us in China. All the guides and drivers were good. The cruise was also good and the service is excellent.

Thank you once again.

Best Regards

Kar

Hello Leo,

thank you for our excellent guide billy, he was really amazing and nice, and shares a lot of interesting knowledge about china and chinese culture. also his command of english is perfect. we would highly recommend him to anyone wanting to make a tour through sichuan! it was a beautiful tour

Jan

Hi, M/S Wonder Wang.

Good morning.

We had a wonderful time in Guilin, touring the various tourist spots stated in the itinerary.

1) Yes. The Travel Consultant of your company was very responsive and courteous in answering our enquiries and questions related to this trip.

He had been very helpful in putting up an itinerary for us to visit Guilin, during our short stay in Guangzhou.

2) Our tour guide, Mr. Lewis wass a very patient and helpful person who went all out to meet our requests during the trip.

Mr. Lewis replied all our questions promptly and courteously. We had no problem communicating with him in English and in Chinese as well.

3) Of course we will recommend to others the services render by your company. In fact, we've already started planning our next trip to China, using the services provided by your company.

Keep up with the good work for the betterment of tourism in China.

We look forward to touring China again.

Thank you very much and have a great day.

HK Khaw

Dear Wing,

thank you for all the given support. You have been really a strategic key point to succeed in this tour.

Below in red my reply.

(1) YES, YOU ANSERED VERY FAST AND ALWAYS ONTIMETIME

(2) AS EXPECTED FROM A PROFESSIONAL CONSULTANT LIKE YOU

(3) YES, I AM 100% WILLING TO RECCOMENED YOU

(4) WE HAVE BEEN ALWAYS IN GOOD FEELING AND FULL TRUST. IN ANY CONDITION WE HAVE TRIED OUR BEST TO SOLVE ALL DIFFICULTIES

(5) NO SUGGESTIONS, IN GENERAL YOU DID GREAT

Thank you again and remember that I will recommend you to my friends who eventually decide to come to visit China in next future !

Armando

Dear Tracy,

thanks for reaching out! Yes, we came back safely and full of new impressions - it was a truly spectacular trip!!

I would like to provide more detailed feedback when I have a bit more time, but just to say already now, we were really really happy about all the organisation and the support, especially from you personally!!

Best regards,

Matthias

Hi Wing,

please refer to my replies below. Thank you very much for your assistance.

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes. She has been very prompt & precise to respond to my request.

(2) How do you comment your tour arrangements?

The tour arrangement is excellent especially on the choice of hotels.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?

I will definitely recommend ChinaDiscovery service to others.

(4) Your general opinion on us?

Service is excellent. Staff is friendly.

(5) Do you have any suggestions on improving our services?

Can't think of any at the moment.

Regards,

Anonymous Customer

Hi Rita,

Sorry… I didn’t see that you asked if the pictures could be shared. I thought that was the reason I sent them in the first place. YES, you can share them on your webpage.

Josh

Dear Tracy,

I am sorry for this late feedback, I had a limited access to my e mails during my stay in China.

My trip in Huangshan was great, I was disappointed because of the weather as the clouds blocked the view most of the 2 days. But nobody can t do anything about it! Aside from that, Jessica was really nice and her English was perfect. The hotel and the room were nice, it was very well organized! Thank you for this. I also want to thank you for your availability in answering all the questions I had before I leave.

The only point I would suggest for improvement is maybe include some information on how taking a train in China works. It s not complicated at all, but as I had never done it before, I was a bit stressed about how long it would take me once in the train station. So maybe just say that you have some ID controls (with special lines for foreigners) and luggage controls and that s it, would have reassured me I think!

But this suggestion is only a comment to make the experience even better, it was already really greatly organized!

Thank you again for this organization and have a lovely day,

Best regards,

Caroline

Hi Jack,

Here is the survey/feedback for the Beijing and Wutaishan trip:

we are back at home now and really happy.

It was a great journey through China. We have so many wonderful memories.

Thank you very much for your very good organization and support!

Best regards,

Miriam and family

Hi Rita,

We’re home. I appreciate everything you did for the arrangements. The itinerary, accommodations and guides are all top-notch. Our favorite guide is Jack… and Qi, and timo, and Steven. Did I mention each one? Hahaha. We had a wonderful vacation in China.

Lyn

Dear Vivian,

I am at a loss for words to express the immense joy I experienced on this extraordinary trip, encompassing the enchanting destinations of Beijing and Guilin. From start to finish, the journey was an absolute triumph, leaving me with a profound sense of fulfillment. I am delighted to affirm that the trip was an unparalleled success, achieving a flawless 100% rating in every aspect. Your exceptional skills as a trip organizer shone through, as you stood by our side until the very last moment, ensuring a seamless and unforgettable experience. I am truly grateful for your unwavering dedication.

Please convey my heartfelt appreciation to Smaily for her exceptional work. She went above and beyond to make every moment memorable, and her efforts were truly outstanding. Her profound knowledge, unwavering commitment, and tireless efforts to showcase the very best of each destination made the entire trip an absolute delight. Without a doubt, she deserves the highest accolades and recognition.

I must also commend the driver, whose gentle and respectful demeanor added a touch of grace to our journey.

Reflecting on the overall two weeks in China, I am filled with an overwhelming sense of awe and wonder. The meticulous planning and flawless execution by China Discovery Tour left an indelible mark, and it is without a doubt that you, Vivian, were the shining star behind it all.

With deepest gratitude,

Mohammed

Hello Mr. Wonder Wang,

We have arrived safely to Kuwait and are now cherishing our memories of China. We had a very positive impression of the country and its people in terms of organization, cleanliness, friendliness, beauty and convenience. We would definitely recommend your company to our family and friends. We were well cared for by your guides, which made us feel safe and comfortable the whole time. Regarding your specific questions, we have these remarks:

1. Most definitely Mr. Wonder Wang was quick to answer our many questions. He offered valuable advice and was patient through multiple emails between our first point of contact a month before departure, during the tour of China, and until we returned home.

2. The service of the guides was generally very good. They gave us insight into the history and culture of China, and explained the significance of sites along the way. We also felt safe with the designated drivers. At the end of each guide's service, (s)he asked us to fill a questionnaire, and we can see why this is important. Generally our comments were very positive, but we did not have time to adequately assess one guide who was not at the usual standard for this company. His English name is Waldener. We felt he slacked in sharing beneficial knowledge of his city, instead joking around and showing off his knowledge of American history and culture. He was too familiar for our taste and his comments were often immodest. We feel he might benefit from more cultural sensitivity training. The remaining tour guides were very engaging, knowledgeable, dignified and helpful. Jack (in Beijing), in particular, was exemplary in friendliness and helpfulness.

We also have a couple other minor comments. The cruise ship had very little and usually no Internet connection, which was frustrating. On the other hand, the cruise manager kindly asked us about any dietary restrictions and made sure we had food that met our requirements. Likewise, two of the tour guides understood that we only eat halal meat and took us to a halal restaurant for lunch -- this unexpected consideration was highly appreciated. (This is a very important service for most of your future Middle-Eastern guests!!)

Thank you, Mr. Wonder Wang, for your professional communication and friendly assistance throughout this experience,

Sincerely,

Yaser

Hi Wonder,

the trip was great. Thank you for arranging it so nicely.

Achyut

Hi Wonder,

We've had great time in Guilin, please accept our sincere gratitude for your services!

Rita,

thank you for your arrangement. The tour and logistics were really good. We are very happy and look forward to the next trip in China with your company.

Hi Tracy,

good evening.

They had a great trip and they said the guide was super friendly and helpful,they are very satisfied but with that they did say that the last day was indeed too ‘relaxing’. They wanted to see more and to explore more interesting sites.

At the end if you count the whole tour they had a great experience and they are very happy, thank you.

Hi Tracy,

So far so good! Just the program for the second day is not updated, as it’s almost impossible to do it one day. The cruise took us almost 5 hours, the sightseeing is not existing any more, the bicycle we did for 1 hour.. I decided to go to Impression show for an extra price. The 2 hotels were extraordinarily and very recommended. The car and driver were very good, safe and comfortable. The guide was also good, seems he was not very enthusiastic.. prefered long conversation with the driver instead of long explanation about the sights and route - but was ok!

Eddie

Hi Wonder,

The trip was marvelous. We have really enjoyed!

Greg

Hi Wonder,

It was a wonderful trip! Thank you for everything Wonder. Can’t wait to go on another one

Andrew

Hi Rita,

everything is very well happening today, it's a fabulous day we are now on the return to town, it's perfect The driver and the guide are very good.

Frederic

Hi Wonder,

Really lovely time, Beautiful, relaxing place.

Kristin

Hi Jack,

Thank you for some great days together. Nice company, perfect weather and fun activities. I could not have hoped for a better “last round” in China… Now I guess we all cross our fingers for not being hit too hard by the airline crises and Covid restrictions… All the best.

Thomas

Hi Jack,

Thank you for arranging our trip. We had an amazing vacation. The guides were very professional and incredibly kind and available.

Christelle

Good morning Wonder,

Your trip was very good. All my family enjoyed a lot. Guilin is a beautiful place. the guide and the driver were very nice too.

Ana

Hi Wonder,

It was great! Thank you!!!

Amos

Hi Jack,

Happy New Year!

I would like to thank you! It was really nice! Despite of the fact that some of the attractions were not working because of the low public (like Li River), the guides were good in planning alternatives and accepting our suggestions.

You were also great in helping us with the flying tickets and in planning our trip in such a short time! Thank you so much!

Ana

Hi Vivien,

We are happy to answer your questions.

1. Our travel consultant, Vivien, was outstanding and exceeded our expectations. Due to covid travel restrictions, our trip had to be changed and postponed several times but Vivien dealt with this efficiently and respectfully despite at times having to change plans at the last minute. Without Vivien, we would have cancelled our wonderful trip. Every request we made was met and everything was highly organized and communicated with us downtown to the finest detail. The guides and drivers arranged were excellent and we felt relaxed throughout our trip.Vivien is a credit to the company and an exemplary representative.

2. Our tour guides had excellent English and were very knowledgeable. Especially appreciated was their patience and flexibility as I have a bone disease and often struggle to walk. They let me rest without complaint and went above and beyond in all regards even to Yenny ordering us some sesame rice balls to be delivered to the hotel because I had enjoyed them so much at lunch and Ellen taking us for hotpot for lunch at our request. Nothing was too much trouble.

3. We are leaving China this year and despite not usually using a travel agent when we travel, we hope to return to China in the future and will use China Discovery and hopefully Vivien without a doubt.

Vivien, words cannot express how grateful we are for everything you have done for us to ensure we managed a break away. Personally, we needed a holiday and you provided us with the most amazing trip.

Even though we have never met you and do not even know what you look like, you will hold a place in our hearts forever. You have truly been a blessing and we are eternally grateful for your patience, kind and caring attitude and professionalism throughout the last year.

Thank you so much.

I have attached some photos and you can use these if they are any good as well as our recommendations.

Val and Steve Hart

Hi Tracy!

We appriciate all of your support for the arrangement of our trip. We had great experience during our stay in Guilina and Yangshuo. We were impressed by our guide, Steven. He is very experienced. We learned a lot from him. Many thanks for arranging our trip and thanks especially for sending Steven as our guide! Guilin was very beautiful and lots to learn. We were very impressed by Steven's professional and imformative guidance, flexibility, and sense of humor. He was perfect in English too. We will definitely recommend him to our friends‼

Naoki

Hi Rita,

I had a lovely experience. I once I upload my photos I will send you the good ones :)

Emily

Dear Rita,

Sorry, my phone was off for a while to conserve battery.

we had a fantastic and memorable trip and our tour guide Lin was knowledgeable and went above and beyond.

Linva

Hi Riley,

We really enjoyed the trip. Actually Steven gave us a feedback form when we were still in Yangshuo.

Atyasa

Hi Leo,

Thanks for your excellent performance, fast responses, anwerst to all questions. The arrangement was excellent although we asked the tour arrangement in a short notice, and the trip was very nice and relax.

Ira

Hi Leo,

Overall Experience:

Overall we had a fantastic trip! While we have always been more independent travelers, the changing status of restrictions due to COVID made us reluctant to book our own trip – we wanted to have someone we could call and/or have by our sides to help address any concerns, at least someone with a better fluency than ours. We loved everything about Ping’an and hope to return to see the terraces in a different season. We loved the Yangshou and hope to return there – it’s an easy train ride from Shenzhen.

Transportation:

The train was super comfortable, all pick-ups and drop-offs were good, the van was comfortable and the driver was safe.

Lodging:

We loved the atmosphere, the room, the people, and the food at Longji One Art Hotel. One of our favorite places, we hope to return and stay there. The Family Room had ventilation issues upstairs in the loft, but the room A/C was awesome.

The Shangri-La in Guilin was our least favorite. The room was stuffy and hot, and even with a fan that we requested, it was uncomfortable to sleep. The theme was amusing – as a family room, it had a tent, but the bathroom accessories were for an infant, not an 11-year old. We would not stay there again, nor recommend it to friends.

The Bamboo Leaf outside Yangshou was really great. By fate, we knew a fair amount of people staying there, from Guangzhou and Shenzhen. The food there was FANTASTIC! We definitely plan to return to Yangshou and would stay at the Bamboo Leaf. We would go just for the dinner!

Sights:

Longji Rice Terraces – incredible beauty! So few people were there, we had the whole area to ourselves. We would like to return to see the terraces in a different season. It FAR exceeded our expectations!

Guilin – we live in a big city, so seeing another city is less than a thrill. Reed Flute Cave and Xiangbishan were cool, but not awesome.

Li River – we were the only boat on the river – the sights were amazing, well worth the trip. The provided lunch was actually quite good.

Yulong River / bamboo raft – we liked the more intimate setting, some great pictures.

Comments:

I would recommend you and the tour company to others - everything worked as planned and promised. We appreciate your help, and had the comfort knowing that if the situation changed due to travel restrictions, etc., we had someone to help us. It was a curious time to travel, as cases were picking up in other areas.

Small Things:

It would have been better to know about packing ONE bag to take up to Ping’an. While it wasn’t a terrible inconvenience to unpack/re-pack in a parking lot, I wish we had known.

Peter did a nice job. He wasn’t the best guide we ever had, but he was OK. Very friendly and polite, his English was fantastic, and he shared a lot of his knowledge. However, I would prefer not to use him again.

Leo, if we need help with another guided tour the Fall, I will reach out to you!

Many Thanks.

James

Hi Wonder,

we are safely on the train back to Nanjing. Thank you for creating a holiday that has been full of memories that will last a life time. We have had an amazing journey. Most importantly your attention to detail, experience and diligence has given Gerry and I peace of mind. You have been wonderful.

Gillian

Hi Wonder,

The tour itself was good many beautiful sights. The first week in August is not the best time due to high temperature and heatwave. I am sure if we done this in spring or autumn even winter would be even more spectacular. Overall we had a wonderful trip one with memorable and captivating sceneries. Amazing views from the glass skywalk and bridge. I would strongly recommend that Guilin and Yangshuo are must see in China. And appreciate you provided the information and tour. Although improvement can be made to ticketing which should be prebooked and paid instead of collecting the tickets on site. Fortunately there were no queues in most of the sights. Can’t imagine the waiting time if we need to pick up tickets at every sight including the cruise. Would have been great if all tickets were online and sent to us before hand like air ticket. I understand in some sights this is not possible cos we are expected to buy the tickets when we are there. Not very convenient, perhaps the tourist organisation can suggest to these sights to ease queues through online bookings and allow visitors to scan their passes upon arrival. Ideally skip the queue. Though this time there is no queue since it is not national holiday.

Emily

Hello Rita,

Hope you had a good weekend.

Well, my time here has come to an end and I have had "THE" most amazing trip; and seen so many wonderful things in China that I would never have been able to do without your help. The itinerary that you put together for me was perfect and fantastic. Thank you so so much. Every hotel was delightfully comfortable and just right after each full and busy day. The breakfasts were delicious and catered for many different tastes.

The guides and drivers were all increadible. So obliging and flexable....willing and able to meet our every need, politely, patiently and professionally.

I will strongly recommend China Discovery as a tour agency of choice.

Many, many thanks; wishing you only the best throughout this difficult COVID period and the future.

Warmest Regards

Ceresa

Hi Zeva,

Greetings from a warm Yangzhou. We have had another wonderful day and said our goodbyes to wonderful guide Alice and great driver Mr. Fu. Mr. Fu drove us safe around and always very helpful. We have been very happy with Alice who have guided us through a lot of lovely sceneries, showing us great places around Guilin and Yangzhou. Finding great food for us and meeting every one of our needs during our holiday. She did her guiding, so we felt very relaxed but still got a lot of information. We would give her our best recommendations. She had forgotten the paper for us to fill in today - therefor this long chat.

We are looking forward to staying here the next three days. Thank you so much for your help - you have been great. We will be ready in the lobby Monday morning at 11 o’clock to leave for the airport. We are - again - super happy to travel with China discovery.

Christina

Dear Lyn Wang

We had a very fine and well planned trip to Guilin and are most grateful to this great experience.

We think the tour was a fine mix of three very different and well selected locations.

We were especially grateful for the pleasant and professional guiding by Steven.

In all respects an absolutely positive experience for us.

Sincerely

Helle and Leif Thuesen

Dear Lyn Wong,

We had a very fine and well planned trip to Guilin and are most grateful to this great experience. We think the tour was a fine mix of three very different and well selected locations. We were especially grateful for the pleasant and professional guiding by Steven. In all respects an absolutely positive experience for us.

Leif & Helle

Hello Zeva,

Morning!! We’re having a great start to our trip- thank you- everything has been perfect! Can I ask your advice on tipping David and our driver? How much per day is appropriate? Thank you.

We all good here thanks and looking forward to the next leg of our journey!!

Thanks so much - William is well on the way to recovery now!! Have a good day.x

We are on our way now- thank you for organizing an excellent tour. We found the whole experience completely stress free and that was the main purpose of using a tour company! Everything was organized so professionally- we will definitely recommend you to our friends.

Thanks so much!

Katherine

Hi Rita,

The trip was amazing. Thank you, I will definitely use your company again. At every stage I was looked after so well, the guides were so useful and were always on time and easy to find. The 3 day cruise down the Yangtze was so relaxing and comfortable. Thank you.

Hello Wonder,

The cruise was wonderful. It only rained for about 10 minutes, and not very heavy.

Logan

Hi Vivien,

赵先生很周到。 (Driver in Chengdu)

May was a great guide. She got us incredible access to the pandas, she was flexible in accommodating our wishes, she chose a perfect place to eat on the last day, and she was very enthusiastic about Buddhism.

We'll send you our full feedback on Guilin as soon as we get to Zhangjiajie. So far, the Li An hotel, and especially the Caledon room, was SPECTACULAR!

感谢您帮我们安排这次去旅游！回家了我们继续想到那些好日子，好玩的时刻。

Adam

Dear Zeva,

Beijing: We had the Great Wall all to ourselves. Fantastic experience. Had a fantastic day.

Guide was amazing, driver amazing, hotel amazing. All 5*

High-speed Train: Looking forward to it. Business class is amazing.

Xian: Today was such a special day, one of my dreams came true, to see for myself the Terracotta soldiers and horses. I was in awe. I cannot find the words to express how amazing an experience it was. Our guide made it even more special, he shared interesting knowledge with us. I am so grateful for this opportunity.

Today’s highlight, biang biang noodle and Chinese burger, very delicious

Xi 'An trip was fantastic. Timo was an amazing guide. Looking forward to the next leg of our journey.

Guilin: Hiking up the Longji rice terraces today was like entering a magical world. The 93% humidity did not deter us

Today was a gastromical delight. The local cuisine at Longji is 5*. The highlight was seeing our vegetables being picked in the garden and then cooked for us. The taste was unbelievable and the icing on the cake a bottle of Portuguese wine. The local wine is great too, more a desert wine. I'm in heaven.

Today had many highlights, visiting the Yao village, where women have hair over 1 meter long, seeing the amazing Reed Flute caves, seeing the sun and moon pagodas and of course my birthday. Its been a wonderful day. Thanks to all who made it so special and for all the birthday wishes. I am so blessed.

Wow, another fantastic day. Li and Dragon river.Wonderful scenery, delicious food, great company and more birthday presents. I am eternally grateful.

Our trip to Guilin was amazing. Alice was a wonderful guide. The only downside was the attitude of the staff at the Armari hotel. They seemed a little uneasy as we were foreigners and even wanted a covid test. Alice handled the situation very well though. The hotel room and facilities were great.

I would give a rating of 5 for the hotel room, facilities and location but 3 for customer service.

Yangtze River Cruise: Its been a great trip.

What better way to finish a holiday than a cruise on the Yangtze river. The staff on the Century Paragon ship made it a journey to remember.

Our final trip before returning home. The three gorges dam, magnificent and powerful.

We had a great holiday. The whole trip was well organised, the guides anazing, everything was perfect. Thank you.

Hi Wonder, back to Shanghai, it was an amazing trip, and the driver is just a great guy who really help us from the beginning to the end. Thank you for everything.

Here is my review about the trip to Guilin, it’s just our point of view so there is nothing bad about what I will say.

At first we had an amazing driver, friendly and always helping us for everything, and very good and safe drive.

Day one was great, not really a lot of things to see or do in Huangluo Yao village, but it’s ok, by the way the restaurant the driver bring us there was very great, best Chinese food we had in China. Ping’an Village is just wonderful, walking in the middle of the rice terrace with an amazing view was perfect. The hotel was nice too (sorry to disturb you this day, but after I realize the woman playing with a kid on the terrace was working for the hotel, at the beginning I thought she was a client), by the way, it was great, she really took care of us, and again excellent food, the view from the room is great too.

Day two was great too, thousand layer terraces is a place to see, and the cable car is very useful, Ping An is better cause we really are in the middle of the rice terrace with all the farmer around, it’s really local, 1000 terrace is more for the view and we really enjoyed it.

Visit of the Tea farmer was interesting.

Then back in Guilin, we went to the city to the pedestrian street near a lake with two beautiful towers, and also went to a park near a hill. Guilin is a nice city but it stays a city, the hotel was great too, but all was a little bit too much “metropole”. I think it should be better to stay in a more local place like small village close from Mopanshan. Nothing bad about this Wonder, but we come from Shanghai who is a big city, and when we go out from a city it’s nice to be in the country side. The hotel was perfect too, but it’s the kind of hotel I go during some business trips, by the way we know Guilin now.

Day 3 was very very very great, the cruise is amazing, the bamboo boat very great too and the country side of Yangshuo is just wow, so beautiful, we have rented a motorbike from the hotel and wend around in the afternoon, just beautiful, we really enjoyed. The hotel was perfect too, all the staff speak English and are very friendly. In the restaurant, Chinese and Western food was nice too, in the evening we went to see a show in Yangshuo, they knew we should come back late and they manage everything so serve us after 10pm. Very great hotel with a so beautiful view. This is the point, at the hotel at Ping An village or Yangshuo, in the evening we can enjoy the view from outside on the balcony of the room, drinking a glass and smoke a cigarette, it’s just empty out mind and we really enjoy this moment, thing we cannot do in Guilin for example.

Day 4, back to Guilin and go to Elephant Hill, it’s just a park like the 100 parks we have in Shanghai, nothing special to see, especially after seeing the rice terraces around Ping An and the beautiful landscape from Li River and Yangshuo. Reed Flute cave was just wow too, so so beautiful, that was the first time in my life I saw a so beautiful cave, really love it.

This trip was the best one we did in China, we both love it, just wish to have one more day in Yangshuo. If I need to give a note I will give 9/10, Thank for your great work.

Hi Lyn,

The trip was very nice. The places are amazing. Food wise some of it was good, but some hotels had a difficult time with meals (example Heshe where we had to order meituan as there was no open kitchen).

Car is a little uncomfortable for adults. The space between seats is a little tight. Another version of van would be more suitable for long travel.

Would better to sleep 2 nights in Yangshou.

Steven and He were very nice and accommodating.

My wife and daughters really enjoyed the trip. Other than the food (we don’t eat fast food, and we are all vegetarian, so sometimes it’s a little tough to find healthier foods, or not so fried) but we loved it.

I added some activities which you can put into your schedule for sure (the cable car and the glass bridge for example), so in general an amazing trip.

We had an amazing trip and everything was perfect

I will have to get back there and the bamboo rafting

Steven was amazing

Hi Wendy,

Thank you! And let me tell you that everything was perfect Wendy. Thanks for organizing such a wonderful trip with so good people.

hi Wonder,

The trip was in general quite ok despite bad weather. Thanks for your help. I already shared your contact to a friend, Tamer, hope you can also help him.

Hi Echo 

We had a great holiday in Guilin. A place we would like to revisit before leaving China. 

The hotel in Guilin was quite good. Spacious room with a lovely view and a great bar. The breakfast was mostly Chinese, but we still haven’t found a hotel with great western breakfast yet. It was okay - but not amazing.

The hotel in Yangshuo was more simple but the service was good and the surroundings were amazing. I could imagine that it would not be so good if it was colder since the room wasn’t isolated. There was air conditioning/heating so it was okay for this season. I think it will be great in to sit outside by the river in the summertime. 

The guide was nice and friendly and so was the driver. But my husband couldn’t see out of the windows in the car since he is quite tall. So he missed out on the beautiful scenery when we were driving. 

On the Li River Cruise we sat at a 6 persons table - we would have preferred a 4 persons table - but otherwise it was a great trip.

Best regards,

Sanne

Hi Wonder,

Here is my feedback.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes.

2. How do you comment your tour arrangements? Very Good.

3. Are you willing to recommend our service to your people who also have an interest to visit China? Yes.

4. Your general opinion on us? Honest effort with a good service.

5. Do you have any suggestions on improving our services? Service is fairly okay. We are satisfied. May be you need to find good Hotels with continental breakfast. The hotels you book are good but mainly Chinese flavor. Continental option is less.

6. I guess the breakfast in the hotel of Guilin is much better than the one in Yangshuo? Or they're very similar?

 In fact they are similar. And the hotel at yangshuo is better as there was bread--butter. We had not much problem as we like Chinese food. But in general you have to be careful for others at least. Like the Xiamen hotel Sheraton---that has good blend of continental and Chinese.

7. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? Yes. I will send some photos through e mail.

8. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?          Yes. No issue.

Hi Rita,

It was nice! Thanks for everything we enjoyed a lot.

Hi Tracy,

Yes! We are enjoying.

Hi Riley,

Amazing. I absolutely loved it

Both hotels were perfect and each of the stops were great

Loved the 4* cruise on Li River

I added Silver cave and the show that evening that Steven helped arrange

We also did the bamboo raft ride on saturday

The driver took as to all the locations. 

There was no 10 mile bus tour. 

On Sunday we went to Banyon Tree park, climbed moon hill and then tried a new location. The cable car. Again I paid Steven to help me get ticket for this.

We did not have time to visit the family farm.

Completely loved every experience.  Climbing both moon hill and the peaks at the cable car place was a lot of work but very fun.

Steven was a great guide. Nice balance between history and information and allowing me to just experience.

Our driver was great as well. Felt very safe

Would recommend both.

Hi Wonder,

Our trip has ended and it’s time to complete the evaluation form.

We found China Discovery on line while looking for a reputable company in China to plan our holiday.

After contacting Mr Wonder Wang ( through online email and WeChat ) we found his level of support, information, communication, patience and understanding to be very professional. He was quick to respond to all our questions and accommodating in all our requests.

The tour arrangements were to our liking. Wonder worked closely with us to determine our touring preferences. The transport schedule was not too strenuous, the tours we encountered were interesting and our accommodation was to the most very comfortable.

As far as recommending China Discovery, we would be happy to introduce anyone keen in touring China to this company.

Our tour was conducted in the early part of the year under the curtain of COVID and in the midst of Chinese New Year. Wonder and the guides helped us with all our medical requirements and arrangements and a holiday that could have been disjointed flowed with out any problems.

Wonder gave us contacts to all our guides and they were accessible and helpful.

The drivers who accompanied the guides were also friendly and safe.

The guides were all good - supportive, jovial, attentive and knowledgeable.

The best in our opinion were May, Michael and Steven.

Our accommodation The Gran Melia was very good in Xian and the nearby area was interesting to explore by foot in our free time - the park area across the street from our accommodation and Grand Tang Mall nearby.

The Sofitel in Chengdu was comfortable, the breakfasts were wonderful and the assistance we received from their restaurant manager for dinner one evening was exceptional. The only negative was that the hotel was a little dated.

Our stay in Le Meridien Emei Mountain Resort was very nice.

Our stay in Old Town Lijiang at The Ivy Garden was located well. The hotel had a traditional appeal. We arrived at night so we were surprised at how cold the room was. There was a heater on but not adequate and extra linen should have been available.  There was no choice given for breakfast and it was not to our liking.

The Gurong Boutique was very comfortable and breakfast was minimal but nice.

The Cachet Hotel in Kunming was kind enough to change our room because of ‘smoke odour‘ and it appeared to be an upgrade.

Their kitchen staff were helpful and made us a basic breakfast pack to take on the fast train to Guilin.

The Shangri-La in Guilin was a wonderful stay with a beautiful view. The breakfast and dinner selections were vast and very tasty.

The Amari in Yangshuo was comfortable and well placed. The small ‘fairground attraction’ outside our window was slightly noisy up till about midnight.

All in all, the entire trip was an amazing experience we both enjoyed immensely.

We found it helpful when the guides would initially state what our plans were for the day ahead and go through the itinerary so we were reminded and understood.

Occasionally we did not do something on the schedule and it wasn’t clearly explained to us why not, for example the Pearl Museum and also the option we had to make a terracotta soldier.

We understand that some venues were closed because of COVID / Chinese New Year and in these cases we were informed and alternative arrangements were made.

We were blessed with good weather, good organisation, wonderful guides, good drivers and a beautiful and interesting country to explore.

Thank you to Wonder and your diverse team, we would definitely look at using your company’s services in the future.

Kind Regards

Mario and Angela Crivelli.

Hi Riley,

Great, you guys run a great operation Riley. I am very impressed with the Bamboo company and how long has the company been around? A long time right?

Steven in Guilin was reliable and gave great information and insight about the history of the place and the tourist attractions. I feel like they were there to help me and very kind. The driver was also kind and I like the 7-passenger vans.

Sandy in Chengdu was just as helpful and kind, awesome and knew a lot about the area as well. Gave a ton of information and the driver was helpful too. more driving there in Chengdu for sure. That giant Buddha is massive and so amazing. crazy that humans actually built that, doesn't seem possible, they were so clever with building it.

Me and my Wife (both of us living in Shanghai) wanted to get away from the city during Christmas, but due to Covid-19, options was limited. After talking to Johnson on China discovery, we had booked a fantastic 10 days trip through the yellow mountains and Guilin.

Johnson was fantastic with helping us, both when we changed our minds on elements of the trip, and when we forgot our passport at home before leaving for the trip. Everything was well planned and we felt safe and taken care of the whole trip.

Especially our “local mountain guide” April was fantastic, even introducing us to friends and tea tasting on Christmas Eve!

We are already planning two more trips with China discovery!

/Andreas & Joanna

Hi Zeva,

Has been great day in Guilin. Reed Flute Cave very cool and Shirely very knowledgable! And gave me a sweet birthday surprise - John

We are having a wonderful time in Guilin and Yangshuo! Thank you for your hard work on this, thanks again for a great trip in Guangxi! - Nancy

Hi Zeva,

Here is my feedback.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

As quick as usual, responsive, prompt and patient. Great pleasure to work with Zeva!

2. How do you comment your tour arrangements?

Everything was perfect. Steven is such a good guide, and more like a friend than guide, he really knows a good place to visit and to eat. I had enjoyed Guilin tour so much.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely.

4. Your general opinion on us?
 Good service and arrangement as usual

5. Do you have any suggestions on improving our services?

Everything is wonderful

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes please.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices? 

Yes please

Hi Rita,

Great, I will be back to you for my next trip which will probably be over the Chinese NY. Thank you again.

Dear Vivien,

Sorry for the delay of my reply.

We have been very happy to make our tour with your travel agency.

First of all you have been very supportive and helpful not only during the preparation of the tour, but also during the trip itself. Your daily mails were very welcomed because we always felt you were virtually assisting us during the tour and this has been a great added value to the entire trip.

The place we visited were very interesting and the tour was very well organised. We could have both times for planned visits together with free time to rest or doing other things. All very well balanced.

Guides were very attentive and, although somethings could be made to improve some of their professional skills, the overall outcome has been beyond our expectations. Also all three drivers were very kind, professional and with very good driving skills.

Lunches included were good and beyond our expectation as well.

Last but not least, we found the total price paid, even with the 5s hotel options reasonable and competitive (we were quoted by Beijing tour operators for the same tour, transport and accommodation for much more money!)

Some minor suggestion:

We recommend you to remember foreigners that they can choose 5 star hotels for a little more expense, since the overall standard in upcountry Chinese hotels is quite lower than in big Chinese cities or western countries. And this was also true for the 5 star hotels, apart Sofitel in Kunming (a real 5 star in all its aspects) But Kunming is an international city.

The visit to Gino or Dai villages were the only places may be need to be changed, possibly choosing other more remote villages, were they may look more authentic and less “getto-like” places.....

Again, thank you so much for your kind attention. We definitively recommend your Company to our colleagues!

With kindest regards,

Yaowadee and Ezio

Hi, Vivien,

Thank you very much, it’s very nice. the nature here is breathtaking, we just came back from cycling, wonderful

everything went perfect again, thanks, and you provided perfect weather as well

It was good Rita thank you.

Only this morning the weather was not with us. But all went very well. Thank you.

Dear Leo,

Here are our comments and feedback for the trip.

Overall, we have been very happy with the trip and it has been close to exactly as we wanted it to be. We will surely recommend you and your company to other people traveling in China.

On the more concrete side, we have split up the feedback into a few categories below

Hotels

-       Very well chosen hotels. All of them really hit the mark in terms of the type of hotels we wanted to stay on

-       The Yangshuo Mountain Retreat was especially beautiful and also had a great kitchen. The rest was also very nice, but the Mountain Retreat was really the highlight

-       As a minor improvement point / consideration, the hotel we stayed at in Guilin (where we only had one night) could have been a more regular / simple hotel, since we checked in late and left early

Activities

-       Good balance between guided activities and having time for our self

-       We really enjoyed the guided hikes

-       Other highlights were walking in the rice terraces of Longhen, the Kunming Stone Forest and walking the Tiger Leaping Gorge

Guides

-       We were overall happy with the guides. They were helpful and generally informative about the activities and the site

-       We really like the guide we had in Kunming, we thought she was the best of them

-       One comment for improvement – each guide gave us a document to fill out for feedback to them on the last day. It would have been better if this document was mailed to us. It is a bid awkward to provide feedback to someone as they as watching and giving them the document afterwards – the feedback will probably be more honest if the guides could not read the feedback while we were standing with them. However, we were overall satisfied with the guide

As I hope you can tell from the lack of specific improvement points in the above, we have had great trip and have been very happy with the way it has been organised. We felt very well guided the whole trip and always knew there were an English speaking guide close by that we could ask for help.

Let us know if you have any questions or if there are some areas that you would like additional comments on. We are also very happy to write a recommendation or act as references if that is needed for other customers.

Best regards,

Louise and Morten

Hi Wonder,

Our trip around Guilin and Yangshuo was utterly amazing. We were expertly driven to the best scenic spots to take wonderful photographs of the breath-taking scenery.

Our local guide Kenny was very knowledgeable and funny. He was very easy to get along with (and has a great singing voice!). I only have high praise for his guidance and assistance. Both Kenny and our driver were extremely patient and I felt safe at every part of the journey. The hotels were adequate and authentic, and most importantly in prime locations to facilitate the tour. I have thoroughly enjoyed my time in Guangxi and heartedly recommend this tour to everyone not just photography lovers. Thank you and I hope to use your service again in the future.

Hi Leo,

Here are my answers:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? 

Yes. 

 2. How do you comment on your tour arrangements? 

It was well organized and accommodating.

3. Are you willing to recommend our service to your people who also have an interest to visit China? 

Absolutely.

4. Your general opinion on us? 

Quick response, flexible, provided good guidance, punctual, efficient, friendly.

5. Do you have any suggestions on improving our services? 

None. Only recommendation is to change the hotel in Yangshuo.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? 

Absolutely. I will send photos via Wechat.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?

Sure!

Hi Wendy,

Just landed in Beijing. Trip was great (except the weather - but that's something out of our control).

I will recommend your planning and the guides.

Sunshine hotel was also good, except for the coffee.

Happy Mid-Autumn Festival to you also!  I think I forgot to fill out the following survey.

Here below are the questions for you: 

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

      Yes

2.     How’s the service of the tour guides during your whole tour? 

 Very good overall.  Just the one in Beijing is just OK.

3.     Would you like to recommend our company? 

 Yes, definitely.

Thanks,

Cynthia 

Hi Jack,

My trip with China discovery was outstanding! It was the first time I have ever used a travel agency and I would definitely use them again. Very easy to organise the trip with lots of flexibility.  Everything that they promised to do was done. The tour guides were excellent - very knowledgeable and again willing to adapt based on personal interests. I went to Guilin and Zhangjiajie - both destinations were stunning - lots of variety packed into the both parts of the trip. I had an amazing trip and would recommend to anyone who likes the outdoors!

Dear Vivien, I think Linda has already provided feedback to your website. A couple of additional notes from my side:

• The trip was well organized, with the appropriate balance between personal time and time used for guided tours
• The hotels were good, great locations, we would have preferred more ‘continental’ options for breakfast/dinner
• Our guide (Evelyn) was great. She was extremely nice and willing to go ‘the extra mile’ to help us living a great experience
• ...last but not least, one comment on your support. Our decision to travel with China Discovery come from your initiative to contact me and follow up a request that I made months ago. When I received your email I was almost ready to confirm the trip with another agency. What made the difference was the quality of the program you offered but also the very professional way you interacted with us. We appreciated the ‘tone’ that you used in your messages or in our phone conversations. We appreciated your ability to follow up on our requests in a short timeframe, your depth in checking what was concerning to us.

Thank you, we look forward to our next trip together!

RF

Hello Vivien, 

Everything perfect up to now.  Evelyn is very nice and professional. 

Everything is going very well.  

Everything was good and we enjoyed a lot the trip.  Thanks for organizing and for asking

It was amazing Zeva. Thanks for asking. We had a bonus visit to a tea farm for lunch which was something unexpected but really really fun. I’m not a tea fan but am now. We’re having a wonderful time.

Hi Wonder

I hope things are returning to normal for you and that the impact in your business of covid-19 has not been too depressing. Please forgive my tardy response, for which there is no excuse!

I flew from Shanghai to Saigon just 3 days before the flights were banned and managed to spend a great 4 weeks travelling through Cambodia and Thailand as well as re-entering Vietnam in Hanoi and touring back to Saigon for a week returning to UK on 22 February, where I completed 2 weeks of self isolation with my wife. As you will know we have been locked down for 9 weeks now so life is very different to how it was before I left for China back on 12 January! I have inserted my answers to your questions below and hope they are helpful to you.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wonder Wang, at China Discovery, was very helpful and responsive to my questions and needs and I felt supported and safe in a strange land, especially during a period of uncertainty when I lost key documentation and needed to ensure its replacement before I left China, and also during a time when many around us were conscious of the emerging coved 19 pandemic (Mid to late January 2020).

2. How’s the service of the tour guides during your whole tour?

Very attentive and knowledgeable. Maybe it’s my age (67) but at times I found understanding their English a challenge but they were all patient with me and would repeat their explanations when I asked them to. 

3. Would you like to recommend our company?

 I have no hesitation in recommending China Discovery to anyone looking for a bespoke trip to the land of Wonder that is China.

Thanks again for all you did for me during the China leg of my trip. I had a wonderful time.

Take great care and best wishes

Simon

Hi Vivien,

Thank you for your kind letter. I hope that you and your family are well. 

I can imagine how difficult it is for travel industry to go through this crisis. 

How long Wuhan has been under the lockdown? Are there any effective medication against the virus? 

We are now in a total lockdown. We’ll see how the UK will be effected by that. It is difficult for everyone. 

Stay well and healthy.

Best wishes, 

Nana

Hi Vivien,

Many thanks for your email, kind wishes and guidance documentation.

I will read with interest and forward to my family.  

I hope you and your family were not affected with COVID19 and it is good to note that it appears to be coming under control in China. 

Here in the UK our figures are gaining momentum and we have just moved into the “stay at home” phase with guidelines and key restrictions.

On a positive, we have very fond memories of our time in China last year and are so pleased we were able to visit.  We wish you and our tour guides all the best, continue to keep safe.

Kind regards 

Carol and Bill

Hallo Lily,

Last year, with my cousin Roberto Bergoglio and his wife Anita Maletto, I had with 'China Discovery' a nice holiday in China.
We remember well the beauty of the country and the kindness of our guides. 

We are now very sorry for the bad news from China and we hope that all of you is well. 

We are sure that these difficult moments will soon be over.

Cheer up!

Franca Bergoglio

Hi Vivien,

Arrived in Yangon!  We had a great trip in China.  Thanks for everything!!!

Hi Mark,

Happy New Year to you as well.

My responses in the trailing mail.

Regards,

Vidit

Hi Wonder

We are now back in South Africa after one of our very best holidays,ever so again very many thanks for making it so.

Listed below are responses to your appraisal--

1)Wonder was incredibly quick at answering our e-mails and super efficient when dealing with any queries I had both before and after the tour.Nothing was ever too much for him.

2)Tour arrangements were fantastic! Drivers were always available to meet us at train stations or airports to take us to our hotels. Also guides often arrived earlier than planned in the morning for our daily tours. Guides also very helpful and informative. (Minor point but Guilin Hotel was a bit out of town and did not offer facilities of the others—Chengdu hotel was magnificent)

3)I certainly am very willing to speak to anyone who is interested in travelling with you in the future

And recommending your company.

4)General opinion—10 out of 10—it couldn’t be better

5)I think overall the tour was very well organised-maybe the guides could promote evening events more in the different cities.I did attend a Sichuan opera eve.in Chengdu which was good.

6)Have lots of photos which I can send—let me know-panda cubs attached

Please use any of my comments on your web site

7)Certainly –future/potential customers can contact me for advice

OVERALL A SUPERB HOLIDAY—MANY,MANY THANKS

Very best wishes

Ken and Perola Noble

 

Hello Riley

I have just submitted a review to trip advisor.

Here is a bit more information than I posted in the review.

Firstly, I want to thank you for your assistance and perseverance in organising our trip. We appreciate your listening to what we wanted and fitting in our requests as best you could. As a result the holiday was fabulous and included things we like to see and do and didn’t include the ‘normal’ mass tourist things.

Your guides are excellent. We appreciated all guides, but we would especially like to mention Zhouma (Lhasa), Jessie (Kunming) and Tutu (Zhangjiajie), they have a wealth of knowledge which they are able to impart in an enthusiastic manner, and they are also very very helpful. Zhouma and Jessie’s assistance with firstly my Ipad and then my clay colours was exceptional and truly appreciated.

We had many highlights along the way but if I have to name a few I would say Muslim Street in Xian (I had previously been to the Terracotta Warriors, so it was a repeat trip – though still amazing), the Potala Palace and walking the circle around the Jokhang Temple in Lhasa, Green Lake Park in Kunming, the Impression show in Yangshou, just about all the mountain activities in Zhangjiajie.

We will certainly be recommending you and China Discovery to anyone who is interested in travelling to China.

Regards

Lee

Hi Riley,

Thank you for your help in organizing our holiday in Guilin.  Below is our feedback as requested.  Apologies for the delay as life has been very busy since we returned from Hong Kong last week.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Riley was an excellent consultant who went beyond the call of duty to stay late in the office to respond to time critical queries as we were a bit late booking our trip to Guilin and we needed information for our Chinese Visa application.

2. How do you comment your tour arrangements?

The tour was excellently organized from the time we arrived in Guilin train station until we left the same station 6 days later.  Accomodation was excellent and our guide Daniel was extremely patient in taking into account our food requirements in organizing our meals for us.  The tour activities were well balanced to our abilities and interests.  We especially enjoyed the hiking and the rural atmosphere in the Longji Rice Terrace area and also along the Yulong River.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

We would highly recommend China Discovery and their guides to others visiting the Guilin region.  Our guide Daniel was enormously helpful in describing the history of the area as well as the sights and went well beyond the call of duty in helping us.  We especially liked the fact that there were not frequent visits to "shopping experiences".

4. Your general opinion on us?

China Discovery provides an excellent service.

Regards,

Martin

Hi Lily,

Thank you for your help with our tour planning.  We had a great time and enjoyed all the food & places we visited.

Have a Merry Christmas and happy New year!

Wing

Thank you Lily!

We had a wonderful holiday, thanks to you!

Happy New Year to you too!

I had trouble posting on the link you sent me, because of difficulty with Chinese language.

But I have posted a review today on trip advisor on the Australia site. If there is anyway to link this to your home page I will help however I can.

This is what I wrote:

Heading: Thanks Lily

I can’t praise China Discovery enough. Lily Xu put together the perfect holiday for my wife and I. Two nights in Guilin, a boat tour to Yangshuo, and two nights in Yangshuo. Everything was better than we had hoped for. Lily did a fantastic job. Nothing was too much trouble for her. Our guide, Alma, was fantastic. An interesting story teller who was fun to travel with. Our driver was first rate. Safe, friendly and helpful. We will definitely use China Discovery again and have recommended then to friends and family.

I hope that helps Lily. We will definitely be in touch again for a holiday in Szechuan and Yunnan.

Regards,

Rob.

Hi Rita,

Good morning. We reached our home safely. All thanks to you and your team for organising such a wonderful trip. Starting from planning, implementing, and executing it. We dint face any problem anywhere while traveling or while inter changing the between stations. I would like to thank each one of you for taking care of us. I would like to highlight few things which made me speechless. 

Security: 

In the entire trip we didn't face any problem. Either with baggages or any other property. Everything was secured. 

Comfortablity: 

Spacious cars were provided all over the trip and we were very much comfortable. 

Special Thanks: 

To you and team for organising . 

And Mis. Tina and driver at Beijing and Mr. Johnny and his Driver at Xian, were very truthful and treated us like a family. Such a wonderful experience with them made our Journey to China remarkable. 

We would like to Visit China again in near future to other places Visiting Yiwu market. 

Best Attraction out 5 which we felt the Best 

1. Zhangjiajie

2. Xian

3. Beijing 

4. Shanghai

We went to optional activities in Beijing, Xian, Zhangjiajie, and Gulin. The best activity was at Xian. We loved the performance the most. 

Once Again

Thank you soo much. 

Harika

Hi Wing,

Please see below my comments...

1. The tour arrangements were excellent, I like that there was sufficient time for every location and we enjoy the easy going pace throughout the tour. First of all, a big thank you to Ms Wing Zeng, the Travel Consultant who has provided us an excellent service in organising the tour that suited us best. The tour guide, Mr. Lee was outstanding and trust-worthy. He is definitely knowledgeable about all the places, and I like how he always came out with Chinese poems to describe the places that we visited. He took the extra mile to help s to take a lot of great photos and videos throughout the tour. The driver was very pleasant and the vehicle provided was in superb condition which made our tour very comfortable. I would highly recommend to my friends and relatives, and in actual fact, I have already recommended to a few friends.

2. As our last 2 days were free and easy. Mr. Lee, the tour guide has suggested us to go to Xianggung Mountain to have a panoramic views of the river and the surrounding karst peaks which was not a disappointment to us. I would highly recommend that Xianggung Mountain be included in your itinerary for your potential customers at all times.

3. I would not hesitate to use your service again when I go to China again.

Hi Wendy,

Replies to your questions below. You are welcome to use the attached photos on your website if you wish.

Regards

Gary Mc Guinn

Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes. Communication from my travel consultant was excellent. Wendy was very helpful in setting out options for the tour, answering my questions and helping me make the right choices. She was always responded promptly and with clear, concise information. 

How was your tour? Are you satisfied with the tour we arranged for you?

Yes. I was very happy with the tour. The guides and driver were great. My girlfriend and I both had a good time. We saw a lot of unforgettable sights in 6 days but we also had opportunity to rest and to do our own thing.

Do you have any suggestions on improving our services?

No. I only hope that Tibet can become easier to visit in the future while at the same time being protected from overdevelopment so it retains its unique charm and heritage. I think managed tourism is good for the local economy for everyone’s benefit.

Hello Wendy,

Yes, I would be happy to provide you with some feedback on our experience with your travel services. My answers to your three questions are below.

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wendy provided timely and professional travel services to us for our Li River cruise, and answered all of our questions quickly and accurately. We particularly appreciated the confirmation emails and giving us needed advice, such as notice of road delays due to a biking event which might impact our arrival time at the boat. We also appreciated the clear email communications in English, which was easy to understand.

2. How was your tour? Are you satisfied with the tour we arranged for you?

The tour was very well organized and was one of our favorite experiences during our 2 week trip to China. It actually exceeded our expectations and I have already recommended it to others. The taxi driver was on time, and was polite, and took care of getting the cruise tickets also.

3. Do you have any suggestions on improving our services?

No suggestions for improvement, as we are very satisfied and everything went perfectly.

Thanks for your travel assistance, again,

- Blaise Barney

Hi Wendy,

Thanks so much for following up, I'm absolutely going to send you some reviews of the tours we did - they were all amazing. I'll hopefully get the chance to do this shortly, we've just returned from China and are so busy with work. As soon as I get the chance to I'll email you back with some comments :-)

Thanks again!

Jamie

Hi Johnson,

Hope this email find you well. 

My family and I have returned to Sydney after 6 weeks of travelling! I want to thank you for arranging our 25 days China tour which we have really enjoyed. The itinerary was good although a bit tiring! 

China was amazing and your service in organizing and trouble shooting while we were there was greatly appreciated.

On reflection, we realized the highlights during our tours were the cities where we had a good guide and driver.

FYI the guides in SuZhou (Sarah), Guilin (Summer), Kunming (Jessie) and Lijiang ( Susan) and Chengdu (Jane) were all amazing. Their English and knowledge were very good. They made these cities/ places come alive for us.

Alan in Hangzhou took us to the best restaurant and ordered the best lunch we had in 25 days. Again a memorable city for us

On the flip side, Dali which was a beautiful city but we did not enjoy mostly because our guide ( Shirley) does not speak English well. We could not understand her narrative or explanation most of the time. The guide in Wuhan ( Jennifer) was very unhelpful, was on her phone most of the time unless we asked her questions. For e.g. The highlight of Wuhan to us was the yellow crane tower but she did not even bother to walk up with us  ( and gave us 20 min to go up and come down) As we all could not read Chinese , it made all the beautiful artworks, poems and historical significance a complete loss to us! At the Eastlake, again a beautiful area she rushed us in and out because she said we did not have enough time but we ended finishing the day around 4 ! As you know she also ignore us during lunch so I had to send you the complaint myself! So Wuhan to use was the least enjoyable day.

For your reference, I think you have to ensure the guides you provide to any group you organize speak good English and are experience and helpful.

Overall, I think it was a great tour and your service is excellent from start to finish. I will certainly recommend you to my friends and hope to organize a Silk Road tour with you  in the near future !

Thanks again

Regards

Sharon

Hi Wendy,

We have just returned home today from our month away and, rather belatedly, I wanted to thank you so much for the lovely scarf and gifts you sent us to Chengdu.

Our Chinese trip was absolutely perfect and we loved it.  For your information I will give comments on the guides:

Chengdu – Yijia

What a lovely girl, a pleasure to be around, incredibly innovative and helpful, beyond the calls of her job. She helped us get SIM cards for our phones, told us about the Opera near our hotel, even joined us for the panda workday.  Am not sure about how much knowledge she has but it was certainly enough for us.

Chengdu – Shani

First whole day in Chengdu.  She was very nice and knew her history.  Very informative about the Temples.

Xian – Vivien

We didn’t get off to a good start with her unfortunately as, although the driver was waiting for us at the station, she had been delayed with other clients and was 45 minutes late.  After our initial anger and seeing how upset she was we all settled down and I have to say she was incredibly knowledgeable and most informative. The next day, when we went to the Terracotta Warriors I don’t think we could have been with a better guide.  She was excellent.

Guilin & Yangshou – Lona

What a pleasure this guide was and so informative.  She certainly knows her history of the sites she took us to.  Very dedicated and we thoroughly enjoyed being with her.  I think she was the absolute best.

Shanghai – Tracy (I think)

A different caliber entirely.  Arrived late but with lots of excuses and no apology!  She was fine when we got going but her English wasn’t up to that of the others, nor was her knowledge I think.

Beijing - Kai

Probably the most well informed of all the guides we had, and a charming person.  He was most caring and happy to share his knowledge of all the sites as well as impart information about life in general in China.

Pick-ups were all excellent, with good and careful drivers. All in all we had a wonderful time in China and thank you so much for arranging it all so well for us.

We will certainly recommend you to our friends and if you need us to give recommendations to future clients, we shall be happy to do.

All the Best,

Candy & Laurie

Hi Echo,

I just wanted to drop you a line to say a huge “thank you” for organising our wonderful trip to China!

Both myself and Claire had an absolutely fantastic time and seeing China of today was awe inspiring.

We were delighted with the itinerary – although tough, (hotels, trains, planes and cars), it was worth getting to see every iconic site and more besides!!

We met the wonderful guides and drivers on our travels, and although it is very difficult to single any out one, I thought Danny, who looked after us in Guilin and the surrounding areas – was incredible.

The other guides were equally fantastic and they ensured we visited every site and more, to really make our trip to China a fantastic and memorable trip of a lifetime!

Thank you again for all your assistance and help you have provided over the past few months – you made this a trip to always remember.

If you could pass on both Claire and my thanks to everyone involved in making our trip very special, I would really appreciate it!

Best regards always,

Dear Lily,

We have now returned to Australia after the holiday you organised for us in The Guilin and Hunan areas and are happy to provide some feedback on the service you offered.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Lily was efficient and polite and always got back to us within 24 hours of our contacting her.  She was very patient, particularly when the first trip we planned had to have major changes made due to our personal circumstances.

2. How do you comment your tour arrangements? 

The tour was everything we expected.Timing was excellent and the attractions we visited were beautiful. Your country has spectacular scenery.

Some things are worth mentioning:

• The Guilin Park Hotel, while comfortable, was not really 4-star. The bathroom was very old, with mouldy wall tiles.  We would not recommend this hotel to others, although the location was perfect and the exterior and foyer looked beautiful.  The restaurant was uninviting, and the bar was not operating at all.

• The One Art Hotel in Ping’An was superb, and the family operating the business were very friendly and welcoming. This hotel is highly recommended.
• If we had our time over again we would have liked 2 nights in YangShou.  It was a lovely town and small enough for us to wander at our leisure
• The bike ride along the Yulong River and then to Moon Hill and The Banyan Tree was great fun
• There were long car trips involved in our visit to Fengshuan.  Perhaps we could have made a return trip from Zhangziajie by train and then flown from Zhangjiajie to Shanghai.
• Steven was an excellent guide and he provided advice as to where we should eat for our evening meals. He also suggested things for us to eat.
• Kevin was good, but perhaps not as helpful as Steven. He tended to rush us past things we wanted to see and we often had to ask him to slow down. 
• It was difficult for us to order from restaurants in the Zhangziajie area.  There was very little English spoken – and I had not downloaded a translation service to my phone before I left.  I was not able to access this once I was in China as access to Google was blocked

3. Are  you  willing  to  recommend  our  service  to  your  people  who  also  have  an  interest  to  visit China?

We certainly are. This is the second time we have used your service and have no complaints whatsoever.  It is an excellent service and Lily is a pleasure to deal with.  We only wish we could have met her personally to thank her.

 4. Your general opinion on us?

5 star!  Well done

5. Do you have any suggestions on improving our services?

2 suggestions: 

Perhaps you could advise future customers to download translation app before they arrive.

Your guides could have with them a simple menu in Chinese/English that customers could refer to when in a non-English speaking restaurant. 

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

See attached photos

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?   

Yes, of course.

Thank you once again for a wonderful itinerary,

Warm regards,

Lovely Villages and Beautiful River in Hunan and Guilin