Nicki

Nicki

New Zealand

Reviewed on April 15, 2024

Hello Evelyn,

The tour was wonderful, and very informative and ticked all our boxes.

Right from the outset you made it very easy for us with clear English communication, easy payment instructions and prompt responses to any queries or alterations to the tour that we may have had.

It was such a relief to have someone waiting to greet us at each and every airport, which took all the hassle out of landing in a foreign country with language barriers and unfamiliar ways of booking taxis etc.

Sandy, our host in Lijiang, is a kind, gentle person who is well educated and has a wealth of knowledge regarding China's history and is happy to answer any questions and share his knowledge with us. He was extremely patient with us and helped us negotiate any hurdles we may have come across. His own personal stories of his time growing up in China were such an eye opener and we felt privileged that he would share these with us.

There was an issue when booking into our hotel in Lijiang but Sandy handled this expertly for us. The hotel was in a wonderful location and had all the facilities we required. The breakfast was great. The lunches that we had during our stay in Lijiang were wonderful, an abundance of food and a vast array of plates. We were left bulging at the seams following these meals.

The driver who worked with Sandy was another great addition to the tour. He was courteous and a skilled driver, was always there waiting for us and we felt very comfortable & safe with and he fitted in well with our group.

Atn in Shangri-la was also a very skilled tour guide, who had plenty of his own stories to tell. He obviously enjoys meeting new people and is easy to build a relationship with. Atn also ensured our check in was smooth and that we were at our allotted places in good time. It was good to have the same driver as we had with Sandy.

The hotel was good, however the location meant that we weren't within walking distance of anything once our day tour had ended. There was a vast breakfast buffet but not much to entice the westerners unfortunately.

Sophie met us at the airport in Kunming and we basically hit the ground running. Sophie didn't waste time, and had us on and off shuttles with great haste. Our flight out of Kunming was delayed and Sophie was instantly organising additional sights for us to make the most of this extra few hours. She also did an excellent job of having us at the airport on time, checking us in and maintaining contact to ensure we had arrived at the correct departure gate. The hotel was in a good location, however with no air conditioning and rooms set at 27 degrees, it was rather uncomfortable and we would have preferred something a little cooler. Again the lunches were plentiful and tasty.

We would have no hesitation in using your services again, you made the whole process stress free and we are happy to recommend you to any potential travellers.

Thanks again for all your help, Evelyn, you and your company have been amazing.

Regards!

Nicki

Destination(s): Kunming, Dali, Lijiang, Shangri-La, Yunnan
Date of Experience: March 30, 2024
Trip Type: Traveled as Families
Tour Customized by: Evelyn

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