Hi Shirley,
Firstly, I would like to thank you because the planning and preparation from your side was wonderful.
The only small mix up was when we arrive in Shanghai, our guide was not aware of our changed air ticket and he waited for us at the wrong gate. But luckily it was in the same airport so he could come over quickly.
Everything else was smooth and great. Thank you.
For Zhangjiajie, we really enjoyed ourselves most over there. Especially we want to mention our Guide, Tim. He was the best guide we ever had from all our previous trips. He was very kind and patient with my elderly dad too. Very good service and always things even more comfortable by doing little things such as preparing tissues for our meals etc. Throughout our time in ZJJ, we felt like he was a family member. For the itinerary and journey, everything was well thought out too. *always make things even more comfortable.
Hotels in ZJJ are generally very good too.
But Tim really made a big difference in makingke the whole trip even better and enjoyable. He deserves all the praise.
For Shanghai, our Guide Mark was very knowledgeable with a lot of facts and history.
However, just want to point out that our hotel room has strong cigarette smell. But other than that everything else is fine.
Lastly, both drivers in ZJJ and SH drives smoothly and safely too.
No problem at all. We are very satisfied with your company's general service. Will definitely recommend to our friends. Thanks again Shirley, and wishing you all the best too.
All the best to you Shirley, have a wonderful day We hope to use your service again in the future.
Riastasia