Wing Zeng - Our Best China Travel Consultant

Dear wing zeng,

We thouroughly enjoyed our tour. Our guide Mr William Yang was very helpful and fun during our tour. Thank you to both of you. Also thanks to Mr Han our driver.

Alzan

Dear Wing Zeng,

Thank you for arranging this tour for us.

I will answer your questions below.

1) Our travel consultant answered every email very promptly and has always provided us with the assistance we requested.

2) The tour was arranged properly, the schedule wasn’t too tight and we also managed to do many different activities.

3) I’m willing to recommend your services.

4) I believe you are a respectable and great travel agency.

5) Don’t have any particular suggestions.

Best regards,

Ayiri Otuedon

Dear Ms Wing Zeng,

Hope you are doing well!

Fast respond time and very detail and patient to answer all my questions and resolving issues. Arrangements were all excellent and we got the Huangshan and Zhangjiajie dream tours that we wanted. I highly recommend your service to any English speaking people who want to visit China.

Thanks again for all you have done to organize our fantastic China - Shanghai/Huangshan/Zhangjiajie/Hong Kong trip!

Have a good rest of your week and a wonderful weekend!!

Best Regards,

Eric Lee

Hi Wing,

As feedback I would say that everything went as expected, no incidents, and we were very satisfied with the trip.

Esteban

Dear Wing,

You were wonderful and helped us every step of the way. Tour arrangements were wonderful. The accommodations and travel were top notch.

We had an amazing adventure with this tour and would definitely use them again if we come back to China.

Jennifer

Hi Wing,

Very fast and adequate answers. Tour arrangements are very good, no complaints. I will recommend it to friends and relatives. If I come to China again, I would like to use your service again.

Have a nice day!

Best regards,

Esteban

Dear Ms Win Zeng,

We would like to thank you for the great job you have done for us. You always reached us promptly, patiently and did the best for us. We were satisfied with what you arranged for us. We will definitely recommend you to our friends and if we go to China, for sure we would use your service again especially since we have found out that most people do not speak English. Your service helped us a lot. You have good people working for you. But we prefer anonymous. We find it a pity that most people cannot speak English because the Chinese are friendly and we would have liked to converse with them. We are in Bangkok at present and tomorrow we are flying to Germany and bring our sweet memories of China with us.

Best Wishes,

Monica and Nikolaus

Hello Wing

Thank you very very much for all your support and arranging for our family a wonderful and memorable trip in china.

I will definitely send my feedback once i go back to my country on 19th.

Regards

Ahmed

Hi Wing,

Thank you. The pictures will be really helpful. We are thinking of maybe doing 1 day guided tour or Chongqing a couple of days after that. Can you send me some info about guided days tours around Chongqing? Either links or brochures are good.

Samantha

Hi Ms. Wing,

We are back home. Here is a response.

You were exceptionally responsive in all matters and a pleasant person to work with.

We are a little slower than thirty years ago, so one or two items were canceled in consultation with our local tour guides. We liked the flexible arrangement allowing this modification. I am willing yo recommend your service to my people who also have an interest to visit China and I would like to use your service of I come China again.

Thanks once again for your attention to detail and hard work. We wish you great favor and peace.

Cordially,

Don Kammer

Dear April,

Sorry for the late reply. I was tied up with my pending work after the leave.

The tour is nice. We enjoy it very much.

Both the guide, Mr. Kenny and the driver, Mr Huang are nice and friendly guys. They have arranged thing well. Thanks for both of them.

Thou the visit time was not the best time, since it was raining season and some rivers were ruther flooded with yellowish water, but the generally the the scenary is amazing.

Thank you for the trip arrangement you and your colleagues have provided for us.

Best wishes for you and your bussiness.

B. Regards,

Sisendro

Hi Wing,

It is very very helpful of the fast and patient answer to my questions. Tour arrangements were very well organized and the tour guides were exceptionally good. I am definitely willing to recommend your service to my people who also have an interest to visit China. Nothing to add; the tour was very well tailored to our needs. If I come to China again, I would like to use your service again.

Thank you so much for your help and support in making this happen.

Best wishes,

Rita

Dear Wing Zeng,

My family and I have now arrived safely back at home in Bangkok. We had a wonderful time on the cruise, and we would like to thank you very much for assisting us on the whole process, from booking the cabins to arranging transportation from Jingzhou to Maoping port. We are very impressed with your service.

As for your questions, here is my response:

1A: Wing Zeng always responds to our emails very promptly. At the beginning when I planned to book the cruise, Wing Zeng has been very patient to respond to all my questions about the cruise itinerary and the cabin types. I am very happy with her service.

2A: With Wing Zeng's help, our tour arrangements were very smooth. Our family travel with one senior and one small child, so we were very careful about transportation to and from the port. On the day of embarkation, Wing Zeng helped us book a van transfer directly from our hotel in Jingzhou to the port, which made the embarkation process very smooth and enjoyable.

3A: Definitely. I highly recommend your service to anyone who wants to take the Yangtze cruises.

4A: I'm very satisfied with your service. Our travel consultant is very helpful and professional.

5A: It would be nice if you could give a little warning that the water level in Chongqing might be too low around this time of year. Originally, our cruise was scheduled to end at Chongqing Chaotianmen port. But because of the low water level, we had to disembark somewhere else and took a 2-hour drive to Chaotianmen. The cruise arranges the transfer smoothly and it worked out fine in the end. But if this is something that happens usually around this time of year, it would be nice to be given a little warning beforehand.

Sira

Dear Wing Zeng,

Yes we had arrived safely home yesterday after a long flight and transit time in Singapore.

To answer your questions above, below are my reply:

Yes, you are always fast and patient.

Tour arrangement is perfectly plan and arranged. Since we are travelling in a family and private, we could adjust and make flexible changes to our plan. This was supported well by your team.

Definitely we highly recommend.

Fast response during our initial itinerary arrangement and good selection for the tourist attractions. Local guides are nice people and helpful. They told a lot of history explanations at each site visited.

Daud

Thanks Wing,

Thanks for your excellent services.

I actually have been meaning to email you to say thank you so much! We had the best time with Jamie and Angela. They were seriously great tour guides and made sure everything ran smoothly.

Of course we would love to answer the questions, have even been thinking to ask if we can book something for Shanghai but probably too late now! We are here for another week. When we come back to China we would definitely book with you again!. Have attached some pictures

Sara

Dear Wing,

Apologies for the delay in writing to you. We have been very busy since our return and China seems like a long time ago.

Thank you so much for all your help in making sure that our trip was truly magical.

As first time visitors we were very much in your hands and your advice was invaluable.

The accomodation throughout was excellent and the breakfasts always had a good selection. Transport was always comfortable with tickets and admissions well arranged.

The guides were very attentive and helped us to navigate through the culture and history as they showed us around. I would particularly like to mention Angela. Her knowledge and enthusiasm kept us going on some long and quite tiring days.

I think our favourite moments have to be on the river and that charming hotel Yangshou Mountain Resort. I have enclosed a morning picture from our room. Quite beautiful.

We are now preparing for Christmas with the family so again very busy.

Wing once again we thank you and your team for arranging a marvellous adventure, I'm sure we will return.

With very best wishes

Jane and Jon

Hi Wing,

thank you again for your help! Overall I’m very happy with your company.We are very happy to recommend your company to others!

Julie

Hi Wing,

Sorry for the late reply to your request for a review. We are still overseas at the moment and have not returned home as yet.

However I have a spare moment to give you our thoughts of your service and the tour as a whole.

First of all we are very happy with you, our Travel Consultant who tirelessly and very patiently answered all our questions and concerns such that we decided to proceed with the tour that was tailored for us without any hesitation. All due to the confidence and effort and help that you have given us. You have also went beyond your normal duty of helping us book our train tickets required after our tour ended to get to Shenzen and from Shenzen to Hong Kong as well. And a special mention is called for in that you had done a good job in choosing the seats ensuring that our train they were away from the sun when travelling.

We had made several changes along the way to suit our travel of China more meaningful to us and you did it for us happily and without hesitation. We would like to thank you for your great assistance which made our tour a great pleasure and success.

2. The tour arrangements was excellent. All went smoothly as planned. We were happy with the hotels as they were spacious and clean. Meals were good when provided. However it would be good to provide more meals.

3. Yes, I will definitely recommend your service without hesitations to others who wish to visit China.

4. Your Company and staff including Tour guides and Drivers were very professional, knowledgeable and helpful. Your Company service provided was very sufficient and satisfactory. I only have a suggestion of having to provide more meals.

Tony

Hi Wing,

And the feedback questions are as below.

1. Yes, very prompt in replying to all sort of question and enquiry

2. Yes it is strongly recommended to follow tour arrangement accordance to the suitability .

3. Yes we will recommend your service

Jue

Hi Wing

Feedback as follow:

Yes, Wing Zeng is an asset to your company

All ran well in spite of the cold weather. Credit to the 师父， 小顾 he made us feel safe even to doze off while in his care

Yes, willing to recommend.

Lee

Dear Wing

1. Yes very prompt and helpful.

2. All segments were well organized.

3. Yes, definitely. Can I have your permission to give your email address to my friends if they need your service ?

Lee

Hi Wing!

Time in dujiangyan was very nice and now I am going to breakfast ! keep in touch!

Anna

Hello Wing,

see below

1. Excellent clear communications with Wing who always answered questions promptly

2. We thoroughly enjoyed the Yangtze Cruise & the upgrade to Shangri-la suite was well worth the extra cost. The 3 Gorges Tribe visit was a highlight as were the visits to pandas, Wuhou Shrine & Renmin Park in Chengdu.

3. Yes, willing to recommend

4. Very good - including all guides

Tina

Hi Wing,

Feedback as follows.

1. Our consultant from China Discovery- Ms Wing Zeng provided excellent service and responded promptly with our enquiries. Ms Wing Zend always provided detailed advice and suggestion to ensure our visit to China was successful.

2. The tour arrangements and Ms Wing Zeng local knowledge of the worthwhile attractions ensured we visited tourist sites that showcased China.

3. We can Highly recommend China Discovery as tour consultants and also highly recommend Ms Wing Zeng as a consultant

4. Discovery China provided a first class service and acted professionally at all times.

Brian

Thank you Wing Zeng for your follow up.

I have provided responses below.

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Yes, the travel consultant was prompt and responsive in her engagement from initial planning to confirmation to tour itinerary.

(2) How do you comment your tour arrangements?
Our itinerary was excellent, particularly the focus on environment/nature and culture/history. There were many scenic attractions in Guilin, Yangshuo, Lijiang, Shangri-La, and Kunming. The tour guides were friendly and fluent in English; it was also interesting that they represented different ethnic minorities. Aside from Sheraton Guilin, accommodation providers and restaurants/retail were not fluent in English.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
Yes, I can recommend China Discovery (Chengdu Bamboo International) in future. One of the other couples from Sydney was also a China Discovery client.

(4) Your general opinion on us?
Positive.

Regards,

Timothy

Dear Ms Wing,

Please find our comments below.

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Yes! We changed idea some times throughout the process and she was always helpful and kind.

(2) How do you comment your tour arrangements?
In general, the arrangements were very good.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
definitely yes

(4) Your general opinion on us?
Expedite answers, kindness, and patience

Thank you, I will definitely contact you on my next trip to China.

Ximena

Dear Ms. Wing Zeng,

I apologized for the delay in providing my feedback. Here are my comments:

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
I chose your company because of your travel consultant. She not only responded promptly but also provided valuable information and assistance. This was my first time planning to use a China-local tour service, as opposed to an outbound tour from my country, so I had many questions. Your travel consultant patiently addressed all of my inquiries, which gave me the confidence to proceed with the local tour service.

(2) How do you comment your tour arrangements?
Despite having limited time for our travels, we managed to make the most of our time and had a fantastic trip with my friends.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
Certainly, I am more than willing to recommend your service, and in fact, I have already done so by referring a friend to your company.

(4) Your general opinion on us?
I would like to convey my appreciation to your travel consultant, guide, and driver, all of whom demonstrated exceptional professionalism. As it was our first time using a local tour service in China, my friends and I had some initial concerns about navigating the country on our own, given our limited knowledge of the Chinese language and potential unforeseen issues before meeting the guide.

(5) If you come to China again, would you like to use our service again?
If I decide to visit China again, your company will be my first choice. However, I would need to take into account both the cost and the specific program offered. This is precisely why I recommend that you consider implementing a retention program. Sincerely Yours,

Pichavadee

Hi, Ms.Wing Zeng,

sorry to reply till now, as follows:

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Generally, the answer to my email is fast enough except for weekends for instance when the consultant seems not to be working. As for patience, no problem, we discuss the issues concerned at lengths until it is “solved” one way or the other.

(2) How do you comment your tour arrangements?
Well, the travel plans are created successively as the time goes by, mainly from the customer side. It undergoes quite many changes , even big one (like changing South Xinjiang plan to North Xinjiang plan) and/or at the late stage of the planning discussion to take into account other unexpected issues like the air plane schedule. Some arrangements e.g. those from Shanxi part are mainly taken from your company’s template offering until later when we are adding Hukou Waterfall to it as “it is on the way to Xi’an”.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
Yes.

(4) Your general opinion on us?
From the practical experience with the tour guides you are providing, it shows the difference with other trave company’s offering. Keep on using good tour guide to make the travelers happy.

T.H.Go

Dear Miss Wing,

Sorry for the delay response as you may know after holidays there are lots of things to clear.

Here’s my answers to your questions:

Yes Miss Wing is pretty fast and prompt in responding to my email and gives me details until I’m fulfilled.

It’s like easy going, not too rush and is according to what we would like it to be.

I already did recommend you.

Your service is above my expectations i.e Miss Wing, the travel consultant is efficient, the itinerary is well-arranged, the tour guide (Peter) speaks English well and is knowledgeable and lastly the chauffeur is polite and good at driving. All in all your company has reliable resources to serve your customers in the tourism industry.

Hotel room booked for us should be better.

We’ll be your repeated customers for sure.

Thanks to you too for pricing a good service to us.

Kalayanee

Hi Wing,

Feedback as follows

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Ans : Yes, she is.

(2) How do you comment your tour arrangements?
Ans : it's nice. The guide is accompany us all the time. He pays attention us in everything. He try to explain the place where is important place, makes us more understanding.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
Ans : of course, I will recommend your service to my friends. Most of us would like to visit China.

(4) Your general opinion on us?
Ans : try to service the best for us. We are appreciated. Quick and easy to communicated.

(5) Do you have any suggestions on improving our services?
Ans : No any improving your service. We are appreciated.

(6) Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?
Ans : Yes, you can use our comments for your service and some my photos.

(7) We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices? Ans : No, my communication is not good enough to talk with another person.

(8) If you come to China again, would you like to use our service again?
Ans : Yes, of course. I love to use you service.

Kamolla

Hello Wing,

Apologies for the delay, please see feedback as requested below.

1) Always very quick responses, Wing is very accomodating and helped us with everything.

2) Wing provided different options for us to choose, clear schedules and contact details for our guides everything was really well planned.

3) Certainly, I'm willing to recommend your service.

4) Your services made our trip to China much simpler. Our consultant was very helpful, very polite and tried their best even at very late notice requests. She checked on us to ensure that our trip was going ok. Overall very good service.

Georgios

Hi Wing,

Hope you had a great Golden Week. Here's my feedback for my trip.

1) You always answer fast and patiently.

2) The arrangements are very good within expectations.

3) Yes, I'm willing to recommend.

4) I have a very positive on you. Consultant is readily contactable when needed. Guides are very friendly, knowledgeable and helpful. Accommodation and transport is handled by the consultant and guides, so the tour is pretty much hassle-free.

5) One suggestion for inprovement. The tour agent's contact info is sometimes not provided in advance (e.g. Chongqing). Would be good if agent's contact is provided a few hours in advance so that we can coordinate with the guide.

Regards,

Wilson

Ms Zeng

Thank you for following up on us. We both very much appreciate your good support, effort and kind assistance.

Kee up your good work.otta! Really good experience!

Ricky

Dear Wing,

thank you for all the given support. You have been really a strategic key point to succeed in this tour.

Below in red my reply.

(1) YES, YOU ANSERED VERY FAST AND ALWAYS ONTIMETIME

(2) AS EXPECTED FROM A PROFESSIONAL CONSULTANT LIKE YOU

(3) YES, I AM 100% WILLING TO RECCOMENED YOU

(4) WE HAVE BEEN ALWAYS IN GOOD FEELING AND FULL TRUST. IN ANY CONDITION WE HAVE TRIED OUR BEST TO SOLVE ALL DIFFICULTIES

(5) NO SUGGESTIONS, IN GENERAL YOU DID GREAT

Thank you again and remember that I will recommend you to my friends who eventually decide to come to visit China in next future !

Armando

Hi Wing,

please refer to my replies below. Thank you very much for your assistance.

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes. She has been very prompt & precise to respond to my request.

(2) How do you comment your tour arrangements?

The tour arrangement is excellent especially on the choice of hotels.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?

I will definitely recommend ChinaDiscovery service to others.

(4) Your general opinion on us?

Service is excellent. Staff is friendly.

(5) Do you have any suggestions on improving our services?

Can't think of any at the moment.

Regards,

Anonymous Customer

Hi Wing,

Lovely to hear from you and I’m happy to answer your questions.

1. You have provided an outstanding service as my travel consultant. Quick and responsive and helpful. Thank you!

2. The tour arrangements were perfect. The guide was brilliant- very knowledgeable and interesting and well organised, and the driver was very good too. The itinerary was well planned and manageable and well suited to our needs.

3. I’m very happy to do so and would happily recommend your services to others. I will do so, in fact, as I love and work in Shanghai in a school and these things are often discussed.

4. I’m happy with the whole service and will happily act as a reference if you need me to do so. I am likely to use your services again, in fact, as I travel to other places in China.

I have attached a couple of photos for you that you are welcome to use.

With best wishes and thank you again

Alex

Hello Wing,

Greetings from Japan. We had a wonderful and enjoyable adventure in Beijing and Hong Kong. Maggie and Jin (driver) were generous and extraordinarily considerate and kind. I hope to revisit Shanghai and will definitely let you know. I will apply for a visa next time. Thanks for all of your help along the way. If you have a format for feedback, please send me it. All the best, Steve.

Steve

Hi Wing,

Yes, we arrived home this evening. We had a great time in Guizhou. Thanks for your help in organising this trip. In general, everything is kind of within our expectation.

Poon

Hello Ms.Wing,

Everything is OK.Every places are interesting and glad to see modern China. Happy to see my wife’s grand relatives native. Especially your guide Adam is very helpful due to my wife suffering knee pain with using wheelchair. Helping wheelchair person in hilly and steps area today is not easy.

my Xiamen vacation trip is completed. We’re appreciative your helpful guide Adam and driver. My wife and daughter happy today visit places. Especially thanks to you for your perfect arrangement, today flowers and traditional dress are appreciated

Dear Wing,

Sorry for not providing my feedback soon enough. We’ve completed our marvelous China tour and now at home recovering from the jet lag.

Yvonne and I would like to express my deepest gratitude for the exceptional level of service and meticulous planning you provided in organizing our recent Yangtze River Cruise from Yichang to Chongqing. We wanted to let you know how much we appreciate your efforts and the incredible experience you helped create.

From the moment we started discussing our travel plans, it was evident that you possess an extraordinary understanding of the travel industry and an unparalleled dedication to your clients. Your attention to detail was evident in every aspect of the trip, from the selection of high-speed train rides to the choice of accommodations and activities.

We were genuinely impressed with how you took the time to understand our preferences and interests, ensuring that the itinerary perfectly aligned with our desires. The thoughtfulness you put into every recommendation and suggestion exceeded our expectations. You have been very patient in answering our questions about train-rides and their respective station’s environment such as availability of elevators. Each destination we visited was captivating and offered unique experiences that will remain etched in our memory forever.

Your expertise in navigating the complexities of travel arrangements was evident throughout the entire process. Your comprehensive knowledge of the destinations, including the hotels, attractions, and hidden gems, truly enriched our travel experience.

What sets you apart is your exceptional level of customer service. This was clearly demonstrated in your follow-up calls to ensure we’ve boarded the train timely to Yichang so that we won’t miss the river cruise. You even helped us set up a new WeChat account while enroute to Shanghai. You were always prompt in responding to our inquiries and went above and beyond to accommodate any changes or requests we had. Your professionalism, patience, and positive attitude made the planning process enjoyable and stress-free. It was truly a pleasure working with you.

Thanks to your meticulous planning, our trip was an incredible adventure filled with unforgettable moments. We returned home feeling refreshed, inspired, and with a deep appreciation for the beauty and diversity of the places we visited. The memories we made will be cherished for a lifetime, and we have you to thank for curating such a remarkable journey.

Please extend our heartfelt appreciation to the entire team at Chengdu Bamboo International Tour Co. Ltd.. Your collective efforts and dedication have made this trip a truly extraordinary experience. We will undoubtedly recommend your services to our family, friends, and colleagues, confident that they will receive the same outstanding level of service that we did.

Once again, thank you, Wing, for your meticulous planning, exceptional expertise, and outstanding customer service. You have exceeded our expectations, and we’re genuinely grateful for your contributions in making our trip an extraordinary one.

Wishing you continued success in your career and many more opportunities to create incredible journeys for others.

Attached herewith is a photo taken while touring the Three Gorges Dam.

With sincere appreciation,

David

Dear Wing,

all fine. We had a nice day. Dry whether! After several days of rain this was nice. Maybe a bit cloudy, no views of the landscape. But tomorrow might be sunny! We will see. Hotel in Huangshan is nice. Specially nice location with old street nearby. Hotel Xihai also fine, scenic area. Thanks for asking!

Here are some feedback: 1) all fine. We had a nice day. Dry whether! After several days of rain this was nice. Maybe a bit cloudy, no views of the landscape. But tomorrow might be sunny! We will see. Hotel in Huangshan is nice. Specially nice location with old street nearby. Hotel Xihai also fine, scenic area. Thanks for asking! 2) No suggestions. 3) I will certainly use the services of China Discovery again when travelling to China. Travelling with China Discovery is a very comfortable way of exploring China.

Wonter

Wing,

We have been traveling and off of our devices. We absolutely loved the experience in Beijing and Kai wins the award as best tour guide of our entire trip. We will highly recommend him and your company to all of our friends. We feel very fortunate to have been able to visit such amazing sites with such knowledge guides. It was amazing.

John

Hello Wing,

The tour was excellent. Timo and Zhou were excellent guides and drivers.

1. Without hesitation we would recommend your company.

2. Your service was exceptional.

3. We are already planning to visit Inner Mongolia later this year. We’ll be in touch. Thanks Dave and Debbie

Dear Wing,

The hotel is beautiful. We took a walk around and end up having dinner in the hotel. It's very nice.

We got back to the hotel a while ago. We enjoyed the trip with Sara very much. She is a lovely woman like you. And once again thank you very much for the lovely souvenirs.

Thanks Wing, we came back safely and had a great trip overall. We had great tour guide and driver whom we will recommend without doubt and we took the liberty to change the schedule as we toured, depending on the weather and situation, which suited us. I’m actually glad lightning struck, allowing us to spend the last night in XM, as I think 2 days and 1 night in the Tulou is more than sufficient. I’ll leave Chew to comment on your email but you can also take my comments here if you want. Thanks again !

Hi Wing,

Yesterday just before check out at Xiamen ,  i had already completed a detailed questionnaire form and handed over to Adam.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Yes, it was good service from tour coordinator, tour guide and driver. They are all very professional and good people.  I will recommend to friends for sure.  

(2)  Do you have some suggestions for us to improve our service?

The initially proposed 3D2N itinerary is an overkill of Tulou visits.   The original plan was such that we visit Chu Xi on Day 3, but Chu Xi is the furthest (3 hours) from Xiamen, so it doesnt make too much sense cos it would be a mad rush if guests are rushing to fly off on Day 3.    Our tour guide Adam adapted the itinerary, we cut down the more commercialized tulous and he even  included He Keng Tulou which is the place that Hollywood Mulan was filmed in, that was a real treat.   

From our experiences, if we fly into Xiamen by 9am, we would have 2 full days of Tulou visits, which is more than sufficient.  First nite at HeRongZhuang was a good experience, the staff are very hospitable and room was very nice.   Second nite at Prince Hotel there was power failure, and after being in the dark for 4 hours, we decided to check out and drove to Xiamen.  We were on the road from 9.30pm to 12 midnight.  I think it would be better if the itinerary just have first nite in Tulou and second nite in Xiamen, with Day 3 in Xiamen.  

(3)  If you want to do travel again in China, would you like to use our service again?

Yes.  I would certainly consider

 

Regards

Wing,

I feel so bad that I didn’t see and reply to this email. We had a wonderful time and would DEFINITELY use your company again when traveling to China!!!!

I will send you another more detailed email with photos shortly but wanted to get this off to you!

Thanks,

Greg

Hello Wing,

Adam did a great job. We learned a lot from him.

Thanks for the fruits. We will certainly enjoy them. My complaints last night were towards the hotel not you. And I know that it can't be help.

I will contact you again about our next trip, most likely to Yunnan.

Dear Wing, 

It was really lovely to receive your email. Thank you. We really appreciate your concern and your help by sending us the information about protecting ourselves from COVID-19.

We are both well thank you. We are mostly staying at home as advised by our Government. We don't have full lock down but most people are staying at home unless they are still working or they have to go out to do essential things like food shopping, visiting the pharmacy or Doctor. We are still allowed to go out to exercise but all gyms are closed and most parks and beaches are now closed. Everybody 70 years and over and anyone with a chronic health condition are advised to self-isolate at home the majority of the time. 

We are following China's example. Many people are getting fines for not social distancing. The strict rules seem to be working. We will wait and see. 

We hope you, your family and colleagues are well. We hope that it won't be too long before we can visit China again. 

Best regards from Anne and Louis. 

Dear Wing Zeng,

So sweet this mail!! Thank you so much.

We are doing fine, we are healthy. Work from the house and going only to the supermarket.

Luckily for us, we have a garden, so we can sit outside and Enjoy the Sun in spring. At least till the end of this month it Will stay that way. We think it Will be the same in May. It has to be done, no doubt About it.

Hope you Enjoy the freedom again and have the trust it is okay.

Take care, also for your familly and friends,

Richard and Marianne

Dear Ms. Wing Zeng.

Thank you for your kind considerations. We are all healthy without any corona symptoms.

Once again, thank you so much for organizing such a wonderful China tour for us. Everything was perfect: The guides, the hotels, the meals, just everything.

And thank you for the useful coronavirus prevention handbook.

I hope everything is fine for you and your family, as well.

Best regards,

Magnus

Dear Wing!

We are very glad that everything is OK with you and hope all your colleagues and families are healthy!

Thank you so much for your kind attention and very useful information, which will be shared with our relatives and friends. 

We are OK but at the moment we are in self-isolation at home because of the quarantine measures and looking forward to coming back to normal life.

Keep safe and healthy.

Have a nice day,

Elmira and Nick

Dear Wing,

We have been wondering how the wonderful people we met are getting through this crisis. We are glad to hear that you are well. We hope that you and your family and friends can stay healthy.  

We are well and are living near our son and his family who can help us. My sister in California said that no one is allowed out of the house except for food shopping or something necessary in order to live. Last week 3.3 million people applied for unemployment benefits in our country. So many businesses are closed.  

We hope to travel again and will contact you when it is again possible to see other countries.

Sincerely,

Deborah and Steve

Dear Wing Zeng,

thank You very much, the masks arrived to my son yesterday THANK YOU VERY, VERY MUCH…now I am very much more quiet and peaceful about them three! 

You send so many masks, Thank You ! And once again I am very grateful for the sacrifice You are making, because I am aware the masks are expensive and it’s difficult to find tem in these so hard times.

As I already told You in the past, I am very sorry that my so poor English does not permit me to better explain how much I am touched, and moved, for Your

Kindness, and generosity: I wish You were here to hug You and Your Family and….but I have not so big enough arms to do…all the Chinese People.

I really do hope that in the future You should visit Italy (or we can come to Chengdou) so I will thank You more properly.

Now You are sleeping in the middle of the night, and I wish You are doing sweet and happy dreams…the night is going to finish, and a brand new happy day is going to rise…Good Night little big hearted Wing…thank You.

Carlo

Dear Wing Zeng,

Thank you so much for your thoughtfulness in providing the very useful information on Covid-19. It is greatly appreciated.

All our family are well and in good spirits despite the unprecedented times we are living in. We are now in lockdown in Ireland until at least Sunday 12th April. It is difficult but we hope it will save lives and contain the virus.

We also hope there will be a medical breakthrough soon to eradicate the virus.

Thank you again for all your kindness.

Take care and stay safe and well.

Regards,

John

Dear Wing,

So sweet of you to get in touch. It's a very difficult time for everyone. I'm glad you are returning to some normality in China. We are so lucky to have taken and enjoyed our trip last year.

Wishing you continued good health and luck for the coming year.

Kind regards

Tamesha

Dear Wing, 

Thank you very, very much for your kind words and the attached information. It is really a very bad situation here, but I am happy that it is getting much better in China.

Here the Federal Council has categorized the situation in Switzerland as extraordinary (the highest level) under the terms of the Epidemic Act and has tightened existing measures and enacting new ones affecting the public, organizations and institutions. 

From midnight on, all public and private event have been banned, restaurants, bars, shops are closed etc., etc.. Public transportation offer will be reduced. Pharmacies and food stores are open. Many people are working from their home. Similar measures as in other countries. We stay at home and usually only go outside for buying food. But in general the situation is becoming very critical. I hope that in June life will be better. 

All the best

alfredo and mércia

Wing,

Thank you for asking about our well being and providing the attached information. 

Family is well here and I assume your family and colleagues are well too. It is just a mess globally and the initial wave of infection is just hitting the US. The US is very unprepared and being the most powerful country in the world it is a shame.

All our travel plans are on hold until this all clears up but just dont know when? There are so many places to visit in China, we will contact you when the time is right and hope to see you again in Chengdu. 

Till then, take care and stay healthy
Say

Dear Wing Zeng,

Great to hear from you.

Thank you so much for the lovely e-mail and the attached document on the prevention of coronavirus. It is greatly appreciated.

We are delighted to hear that the epidemic in China is over and life is slowly resuming to normal. We wish you the very best of luck and success in the future.

Italy today now has more deaths than China.

In Ireland the situation is very serious and there is a partial shutdown at present (schools, universities, crèches, pubs, restaurants, shops, hotels etc.) and other people are advised to work from home. It is likely further restrictions will be put in place during the coming days. A full lockdown of the entire country is a possibility.

We are confined to home at present and have advised our sons and grandchildren not to visit us for the foreseeable future. We are able to get out for a walk weather permitting but don’t interface with any people.

The current situation is expected to continue for a number of months.

We take each day as it comes and there is no doubt this situation will end. The question is when.

I do hope that there will be a breakthrough soon to eradicate the virus.

I’m the meantime we are following all the key guidelines issued by the Health Authorities.

We hope to be able to get back to Shanghai

as soon as possible and we are very disappointed we won’t be there as planned on 29th March to celebrate our 40th wedding anniversary.

As soon as normality resumes when the virus is eliminated I will contact you to rearrange our trip to Shanghai.

Thank you again for your kindness.

Best regards,

John and Catherine

My very Dear Wing Zeng,

I very often thought to You in the last months…but I was afraid to write to You. So now I AM VERY HAPPY TO HEAR AGAIN FROM YOU !!!

How do You do? Are You well? And Your Dears, and Your Family are all well?

What all You Chinese People did in this period  is something heroic …and now that You are almost free from the virus, and You almost won this terrible

battle匶ou already and immediately started to help us: THANK YOU, You are GREAT ! !

Thank You as well for Your attachment, now I will forward it to all the people I know, and we all will follow Your advices.

Here in Italy we are in a very bad time, specially in the North of Italy : we Italian are a strange Nation : most of us are following strictly the advices of the Goverment,

and stay home in order to avoid the contagion, but someone goes around the streets like nothing happened….

Well, let’s look to the future, hoping to see it!

Grazie, mia Cara Amica Cinese,

I and my Family just love You and Your People.

Carlo

Dear Ms Zeng,

So I am now back home in England and already I am very much missing China!

Overall my tour was excellent and I would be very happy to recommend your company to my friends and family.  In fact I have already done so

Here are my comments about the tour in more detail:

Xi’an 

The train connection went smoothly and I was met at the station by my guide, Crystal

Hotel: The Holiday In Express was good, clean and friendly.  The location is excellent because it is right in the centre of the city.

Guide and driver: Crystal (and the driver) were excellent. Crystal was very well informed, very friendly and great company.

Tour: The places we visited were interesting and I really enjoyed seeing the terracotta warriors.

Beijing

Again the train transfer went smoothly, apart from me arriving at the wrong exit at the station (which you sorted very quickly - thank you!) Having your number for emergencies was a really useful on that occasion

Hotel: the hotel itself was good, clean and comfortable.  I just found the location a little “isolated” and would have preferred somewhere a bit more downtown, near the centre.

Guides: 2 different guides for the 2 days. I have already messaged you about Yuly who I thought was excellent. Informed, patient with the difficult tourists and good company. The guide on the 2nd day was also very good, well-informed and good company.

Tour: Beijing was incredible if very cold! I thoroughly enjoyed all the places we visited and found the guides to be well informed. The Great Wall was amazing!

Shanghai

Again the train transfer went smoothly and I was met on time at the station by the guide.

Hotel: the hotel was warm, clean and comfortable and well located near the railway station and the metro.

Guide: Frank was well-informed, well organised and fun to be with.

Tour: the tours were interesting and well organised.  I felt I saw the best parts of Shanghai

So overall I was very happy with the tour 

I should also add that your itinerary was very comprehensive and I constantly referred to it on my travels.

My only suggestion would be to include a link on how to use the Metro because the first time is confusing (or did I miss that link)

I am happy for you to include my comments in your marketing and I am also happy for potential customers to contact me if they want more feedback before they book.

I took over 900 photos but I have included my 3 favourite photos as they remind me that I have been to these 3 iconic places in China.  I am happy for you to use my photos

Thank you again for organising the tour, Ms Zeng

Best wishes,

Chris

Hello Wing,

Sorry the late response....see response in Italic below....

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

 The tour arrangement was perfect and I have already recommended to my friends, etc

(2)  Do you have some suggestions for us to improve our service?

 It is better and easier for us to provide survey feedback for the individual tour guide and driver online, right now it is paper based and sometimes we hold back comments knowing that the tour guide get to see the comments.

(3)  If you come to China again, would you like to use our service again?

 YES

Dear Wing,

I have returned and am back to my normal busy work and school schedule, sorry for the delay in response. You are more than welcome to use the review on your website!

We had a wonderful time on our day trip to Suzhou and Zhouzhuang! Both our guide and driver were knowledgeable and fantastic. The car was nice and clean and very comfortable. Our pick up was on time, and the entire trip was planned out perfectly. You made planning our ideal trip extremely easy and it ended up being a great experience. I would most definitely recommend both China discovery and our guide & driver to friends and family. I will definitely be emailing you on our next trip to China!

Thank you for everything!

All the best,

Sydney

Wing - 

Thank you very much for the emails and I apologize for the delay. First off let me say that we have traveled to over 30 countries with our children and this trip was among the best organized we have experienced.  The people were extremely welcoming throughout China and it all started with us working with you at China Discovery.  We knew that November is not the ideal month to travel due to the colder weather but that did not detract us from a wonderful vacation.  Here are some additional answers for you below:

 (1)  How do you like our tour arrangements and are you willing to recommend our service to your friends? 

Your services were exceptional! I appreciate your prompt responses to our questions and you were always willing to help. Since I have returned from China, I have already spoken with someone who is interested in touring China next year and I have strongly recommended that they ask for you: Wing Zeng at China Discovery for support. 

(2)   Do you have some suggestions for us to improve our service?

That is difficult to say. All tour guides we experienced spoke English very well and we enjoyed their company. Typically the tour guide is vital to the success of the vacation and we liked all them all which made everything great - Special thanks to our guide in Yichang who found an incredible restaurant on the way to the Yichang restaurant / The food we had was wonderful.

(3)  If you come to China again, would you like to use our service again?

Without a doubt! I will always recommend China Discovery and recommend they specifically ask for Wing Zeng. 

Please send this to the leaders of your company.  Thanks again and let me know if you have any further questions. 

Rob

Hi Wing,

Please see below my comments...

1. The tour arrangements were excellent, I like that there was sufficient time for every location and we enjoy the easy going pace throughout the tour. First of all, a big thank you to Ms Wing Zeng, the Travel Consultant who has provided us an excellent service in organising the tour that suited us best. The tour guide, Mr. Lee was outstanding and trust-worthy. He is definitely knowledgeable about all the places, and I like how he always came out with Chinese poems to describe the places that we visited. He took the extra mile to help s to take a lot of great photos and videos throughout the tour. The driver was very pleasant and the vehicle provided was in superb condition which made our tour very comfortable. I would highly recommend to my friends and relatives, and in actual fact, I have already recommended to a few friends.

2. As our last 2 days were free and easy. Mr. Lee, the tour guide has suggested us to go to Xianggung Mountain to have a panoramic views of the river and the surrounding karst peaks which was not a disappointment to us. I would highly recommend that Xianggung Mountain be included in your itinerary for your potential customers at all times.

3. I would not hesitate to use your service again when I go to China again.

Dear Ms. Wing Zeng,

Yes, I am back home and back to work, although still trying to recover a bit from the time change. I have answered your questions below and you are welcome to use my input on your website. I have not yet downloaded my trip photos, but will be happy to share some when I do. I also plan to do a very complimentary TripAdvisor review in the near future.

Thank you again for all of your help in setting up my two tours - I enjoyed them both very much.  And my apologies for getting everyone so excited during my mountain tour, but please know that I still had a great time while everyone else was worrying!

Finally, please extend my sincere thanks once again to Crystal, and to Mary for her kind gift and for arranging a car to the airport for my Sunday departure. It was very generous of her and much appreciated. Plus my wife loves the tea pot/tea cup!

Best Regards,

Neil Berryman

Hi Wing Zeng,

Thanks for the bus arrangement, everything went very smoothly. I've attached some photos of our day in Longjiang.

For your questionnaire: 

1. The Hong Kong Inline Hockey Team was very happy with their private escort service to and from the hockey rink during their visit to Shunde to compete in the Greater Bay Inline Hockey League. Highly recommended.

2. Our travel arrangements were catered specifically for our sports team; the willingness to completely accommodate our schedule was much appreciated!

3. Yes, for future group travels, I will be contacting China Discovery.

Regards,

Daryl

Hi Wing Zeng,

Yes, everything is fine. The itinerary was well organised despite we only have 5 days 4 nights to spend in both Shangri-La and Lijiang. The tour guides are knowledgeable and helpful. Will definitely recommend to friends and family.

Regards,

TARA ENG

Hello Ms. Wing,

Here are some comments on the trip, answering your Evaluation form. I would have to say you were very helpful and patient with us through out the entire experience. From planning to execution of the trip. All the arrangements went well without any problems. Slight changes were never an issue.

I would recommend your services however keeping the tour private is the only way to go. It’s personalized service that way. You are very well organized. We would be happy to tell potential customers about our trip.

Attached are pictures of us and our Guides. They were all great and fun to be with.

Thanks for a wonderful time.

Regards,

Michael

Hi Wing,

See answers below.

I was very pleased with the tour company. On the first day of our trip we got an emergency call from home. China Discovery’s tour coordinator and tour guide bent over backwards to get us to the airport on time and to squeeze in a spectacular visit to the Great Wall on the way. They went above and beyond the call of duty. I would highly recommend them to my friends. I look forward to going back to China to finish my tour with China Discovery.

Dear Mrs. Zeng,

We liked your Arrangement very much and would book your service again.  

Thank you

Wing,

We had a great time in China. Thanks for such a culture packed itinerary 

Below is the evaluation sheet from the confirmation letter

There is one thing in shanghai I need to bring up. I paid 720 rmb each for our Disneyland tickets. It turns out the shanghai tour guide bought 1 regular (standard) and 1 senior (selected) ticket for us. The senior ticket is 200 rmb cheaper than the regular ticket. Should I get a refund? I found that out at the entrance when the ticket checker keep checking my birthday on the passport and not my daughter’s. I asked her why and she said I have a senior ticket.   Please let me know

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Excellent. Ms Zeng responded to all my requests in a timely manner during the planning phase and during our trip

2. How do you comment your tour arrangements? It was more than expected. The trip to Chengdu introduce us to Chinese culture that we were not aware of. We are still talking about the face changing performance we attended. 

3. Are you willing to recommend our service to your people who also have an interest to visit China? Absolutely. I have been telling my co-workers about the private tour we had.

4.  Your general opinion on us? Very responsive and very familiar with the Chengdu area.

5. Do you have any suggestions on improving our services? better tour guides in Shanghai. however Ms Zeng was able to re-mediate the situation

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? I am sending a few pictures of the pandas. A baby, an older one eating lunch and the forgotten red panda. These are pandas that we actually saw

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advice?  yes

Thank you China Discovery for an excellent tour

If we decide to visit other areas in China we will definitely engage your service again.

Giant Panda and Red Panda

Dear Wing Zeng,

We have just returned to Ireland after an INCREDIBLE trip to Beijing, Xian and Shanghai. The tour guides and drivers were SUPERB and gave us a fantastic experience for the duration of our time in China. We will always treasure the great memories from this UNFORGETTABLE trip. China is such a beautiful and vibrant country. It was our pleasure to experience such a fantastic time in your wonderful country.

Thank you so very very much for all your great help and organisation in arranging an unforgettable trip for us.

It is GREATLY appreciated.

Regards,

Hi Wing,

Thank you for your email.  I am just settling back in after the end of my vacation. We had a great time on the cruise!  

1) The tour arrangements were excellent. We appreciated the English-speaking guides and the planned excursions were very interesting.  

2) No changes for service improvement, everything was great.

3) Yes, I would use the service again.

One favor I would like to request is that I have not yet received the fapiao from the boat. We paid for beverage packages, food upgrades, and other items on the ship so I was hoping to get a (personal) fapiao for that.  Are you able to request that?

Thank you again for your help.

Dear Wing Zeng, 

Enclosed are some pictures from our great China journey. You are free to publish any of them on your web site.

Did you receive them?

A Tripadvisor recommendation will follow soon.

Best regards,

Beijing & Xian

Dear Ms. Wing Zeng,

yes, everything went well, we are back in Germany and back to work.

We need to say thank you very much again for our strong support and perfect organization of our tour.

Time schedule, tour guide, driver & car very perfect. We like that and we like to travel with the organization of your company.

Also, our Tour guide, Niki, very nice and friendly, helpful and on every time available for us. We like to travel with her,  she

is very informed about local destinations and things to do.

1. How do you like our tour arrangements and are you willing to recommend our service to your friends?

- Yes of course, we like the tour arrangements and for sure we will recommend to our friends

  2. Do you have some suggestions for us to improve our service?

- Only one thing is important for German customers, a good breakfast and a good cup of coffee at the morning.

- Maybe you can recommend Hotel accommodation with European style breakfast.

- It was nice to try Chinese breakfast, but it is better to have the choice of both.

  3. If you come to China again, would you like to use our service again?

- Definitely yes, of course

Best regards

Hi Wing,

The trip was really awesome! Thanks to Sonom, Tensow and you, who made all this possible. Yesterday I reached Nepal, here the roads are really bad.

Hi Wing,

First of all thanks a lot for everything.

1. The tour arrangements were very well planned and organized. Everything was very good and we will surely recommend you service to colleagues and friends.

2. Actually i can't remember anything. Everything was very good.

3.Yes we would.

Thanks for everything,

Best Regards,

Dear Wing Zeng,

We had a great visit in China, due to you and your company. Everything was as promised: transfers, sightseeing, very nice guides, excellent hotels and meals. We will certainly recommend you to our friends. We have no suggestions for improvements. Next time in China we will certainly use your services. 

We are looking at our photos from the trip, I will come back you with photos which may be used on your web site. 

Best regards,

Hi Wing.

Finally the tour of our is coming to the end. We are on our way to the Airport now. We really enjoyed our trip. Everything was really good. Beijing was very hot and humid. Unfortunately the car air conditioner was not very efficient and it wasn’t cooling properly.

Thanks for organising an excellent itinerary and good arrangements all over.

Sure. Very honestly I and my friends are very happy with your services. Even without your asking I was going to write a very good review on trip advisor for the benefit of all Indians. 

I would definitely visit China once again and use your services. I would love to visit Chengdu, Chongqing and Tibet next time.

Dear Madame Wing,

My friends and I are very happy to have chosen your Tour Operator: your services have been very professional and correct in everything.

In particular your professional skills, your kindness and disponibility in supporting us all long our tour have been really appreciated.

Of course i will give you enthusiastic positive feedbacks. 

We posted on the web few of the thousands photos we took during our journey and we had been contacted by other people interested in our tour so we suggest your Tour operator.

We will use your service again when we will be back in China to explor new part of it!

Suggestions:

In some hotels we didn't found a continental breakfast: it was a problem for us to start the day :)

The last hotel of Zhangjiajie was too far from everything: difficult to go to the center ( taxi drivers didn't understand english) nothing nice all around ( just the park): i suggest you to let your hosts remain in Emperor 's Hotel ( even if it's not a very nice hotel) as in few minute by walk you can reach shops and bars especially in the evening.

I suggest you to book the glass bridge for the tourists that are interested in it because we wanted but our guide told us that was impossible to have tickets.

If you need more please just ask me.

Thank you for your services and all the attentions you had for us!

Best regards

Thanks Wing,

Everything was nice.  The internet in China was not, but that is not your problem.  That is the reason to not receive and respond earlier.

I am happy with your services and would use them again.

All the best!

Hi Wing,

I have given a few comments below your questions, below. 

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

We very much liked the arranged tour, everything was very well organized and smooth, from the planning to the delivery. 

(2)  Do you have some suggestions for us to improve our service? 

In future, a break down of the costs would be good to see, as we felt that it was quite expensive. 

(3)  If you come to China again, would you like to use our service again?

Yes, if the cost was a bit better. 

By the way, our company can also provide online the “Yangtze River Cruise” and “Tibet Discovery” services, I hope we have chance to serve you again! 

This is good to know we will consider this when we return.

Thank you very much for your help with this trip we had a great time. 

Thanks

Hi Wing,

Please see my feedback below.

(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?

    Yes, I have already told some friends about the great personal service

(2) Do you have some suggestions for us to improve our service?

    Maybe add some description to the train ride that you would be sharing a “sleeper” car with other people ( it was fine, but I was surprised) I didn’t understand a soft sleeper was a shared 4 person room from the literature available

(3) If you come to China again, would you like to use our service again?

    Yes

Hi Wing,

Sorry for late reply. 

 (1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

 I want to share to my friends.

(2)  Do you have some suggestions for us to improve our service?

Nothing to improve i think, it's really good service.

(3)  If you come to China again, would you like to use our service again?

Yup, sure. I will use again, if i need it.

Thanks for your email Wendy. 

We had a great trip thank you.  Everything went very well.  I am back at work now and busy trying to catch up on things.  I will provide some more detailed feedback over the weekend but as a general proposition everything was fantastic.

Thanks so much for all your help organising things.

Kind regards

Dear Wing Zeng:

We recently just arrived back home and back to work again.

Thank you once again for all of your time and support with our travel to Kunming and Guilin.

Here is some feedback that you requested.

Question 1.

The tour arrangements were excellent and our family is fully satisfied with the visit you arranged for us at Kunming and Guilin.  Yes, I will definitely recommend your company to other family members and friends who would like to visit China.

Question 2.

Your service is top notch, because from the beginning, you provided excellent options, travel flexibility arrangements, and very good communication.  Please keep up your excellent work.

Question 3.

Not if I return to China, but when I return to China, I will definitely contact you for some more tour arrangements.  It is nice to know that you operate with several tour guides and locals at all of your major travel destinations throughout China.

Once again, thank you for all of your time and support.

Sincerely,

My Family Traveling Guilin and Kunming

Hi Wing

Please see my feedback below.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

The arrangement was well done and certainly will recommend your service to friends and relatives

(2)  Do you have some suggestions for us to improve our service?

No suggestions

(3)  If you come to China again, would you like to use our service again?

Yes if the price is competitive

Hi Wing

Thank you for your email and chaser, and apologies I have taken a little while to get back to you.  Below are my comments

(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?

Everything was perfect, from guides to actual tours etc, yes would recommend and have already.

(2)  Do you have some suggestions for us to improve our service? 

Only thing would be for guides to provide an option for lunches, most of ours were really good, but an option for non Chinese food would be good also.

(3)  If you come to China again, would you like to use our service again? 

Yes definitely

Kind regards

Hi Wing,

Thank you, you are so great. I am somewhat sorry. To force you organize at last moment. But you did great. I am going to home safely and plenty of good memories. Both Kevin and Jamie took good care of me.

Dear Wing Zeng,

I have reached home safely last monday, thanks for all the arrangement and we had enjoyed our trip.

I accidentally deleted the latest email if you could send again to me

Hi Wing,

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

 I loved our tour and felt it really fit our needs. I would definitely recommend it!

(2)  Do you have some suggestions for us to improve our service?

At the airports sometimes it was a little hard to read our names on the tour guides sign so maybe just write them a little larger. We always found our guide so it’s not a huge deal but might make it easier.

(3)  If you come to China again, would you like to use our service again?

We don’t have any upcoming travel plans but we would happily use you again and we do have some friends traveling next summer we plan on recommending you to them.

Dear Wing Zeng

Thank you for your email. We had an excellent trip and have recommended Yangtze River Cruises to other people already. We thought the Victoria Jenna was a good ship in excellent condition and all the staff were very helpful. All the arrangements you made for us went smoothly and we were impressed with all the English speaking guides.

If we return to China we would consider using your service again.

Yours sincerely

Ms.Wing.

Our happy trip was completed. I would like to say thank you very much to all of you including tour guides and drivers from every cities. Also we appreciated your important perfect arrangement. Hope to meet you and your service for next trip near future. Hope to meet more impressive China again. Thank.

Hello Wing

We are back home and much work to complete from our absence

We are very happy of our trip and the Quality in the service and the people of China Discovery.

We recommend our family and Friends to visit this wonderful country of China and that they do it as we did.

Hopefully next year we can complete some of the missing places like Hong Kong and the Tibet.

We thank you very much on your effort to bring us this fantastic experience.

We suggest not to insist too much on the "tourist traps" like the silk factory or the pearl and make it more real and simple.

We will be in touch very soon, hoppely.

A Dios

Thanks Wing

I think I will just take myself there on the train. Thank you though and I will leave a good review on trip advisor. 

Cheers 

Dear Wing Zeng,

I am once again very very sorry to be so late,  but NOW I start to reply to You on Your e.mail – with the same highlighted in yellow replies we used in the past -  

P.S. – I HAVE MANY PICTURES, BUT I CANNOT SAVE THEM ON MY PC AT THE MOMENT, SO I CANNOT SEND THEM TO YOU NOW…SORRY - I TRY NOW (20 JUNE) AGAIN, BUT NEXT WEEK I WILL HAVE A TECHNICIAN IN MY OFFICE TO SETTLE ALL THE PC LAN ‘  AND SURELY I WILL MANAGE TO SEND PICTURES (WOULD IT BE POSSIBLE TO USE WHATS APPP ? – IT SHOULD BE EASIER FOR ME)

(1) How do you like our tour arrangements and are you willing to recommend our service to your friends? - The tour arrangements provided by Mrs Wing Zeng through China Discovery were absolutely ALWAYS perfect and punctual. The drivers were always on time, the coaches always cleaned, the itineraries chosen always the shortest and the most panoramic possible.

(2)  Do you have some suggestions for us to improve our service? – NO, just go on in the same way I enjoyned with my group.

(3)  If you come to China again, would you like to use our service again? – YES OF COURSE.

Before next July ends I will send You a new itinerary for a new group. As You know I organize Tours in the gardens, so we will be not more than 15/18 pax, so the visitors can easyly hear the guide’s and the botanic expert’s explanation.

Hi Wing,

I just sent you the questionnaire and my thoughts on the trip.  Also, here is a blurb that you can post into your website as per below:

China Discovery has a numerous variety of tours on offer, and they have a great team of agents to help you customize your plan. They go above and beyond to ensure that your trip is planned just as you want it to be.  My family and I took a trip to Xi’an and a Yangtze River Cruise. Our agent, Wing, did a fabulous job with everything!  We can not speak highly enough of her or the cruise.  We also had a special request to be on the 4th floor and she was able to arrange this too.  All of the hotels were outstanding, the guides and excursions and tours were great and everyone’s English was perfect!  The food was delicious, and the guides are very personable and extremely knowledgeable.  You can’t go wrong with China Discovery.  I give them 5 stars!

Hi Wing,

Thank you for your travel organization.

Everthing was perfect. I can only recommend  your agency. I give your address to my friends 

Thanks

Hi Wing,

We went ahead and put together the following response to the questions, and we included the review at the bottom. Please let us know if you have any questions regarding the comments, and please let me know if the review looks good or if we need to correct/include any additional information.

1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Tour arrangements were excellent, and we will be glad to recommend your service to our friends.   We were especially appreciative of the last minute modifications you were able to make when we needed to cancel Tibet.  All of the guides were excellent - very knowledgeable about the area and were very concerned that we were always comfortable and well taken care of.

(2)  Do you have some suggestions for us to improve our service?

I think it might be beneficial to suggest alternatives as far as hotel rooms, train seats, etc. People may want to have the option of booking a slightly larger room or, perhaps, upgrading their train seat.   Other than that, I think you should keep doing what you’re doing - excellent service all around.

(3)  If you come to China again, would you like to use our service again?

Definitely!

And if it’s not too troublesome for you, Could you please take some time to make some comments at Trip Advisor? A simple and short one would be OK and great.

As new retirees, we decided we wanted to travel a bit, so we used China Discovery to plan our trip to China. We scheduled a three week private tour, and our agent with China Discovery, Wing Zeng, did an amazing job. She planned everything, from pick-up at the airport, to hotels, guides, meals - the works.   We were so pleased - it was very easy to get from one city to another, and we were met by exceptional guides at each location. Even when faced with a issue during the tour that forced us to make a last minute change to the itinerary, China Discovery was able to substitute new locations and events that we absolutely loved.  We would, and have, recommended them to family and friends.

Hi Wing

Many thanks for arranging the wonderful holiday with guides and hotel accommodation as everything went perfectly with guides in attendance at every venue that we arrived at.

We had a fantastic holiday.

Thanks again

Dear Wing Zeng,

First of all Thank you for the perfect organisation of our trip. All the four of us liked it a lot, and a special praise to our Tour Guide Daniel.

Kind regards

Hi Wing,

Yes, we are back to our normal routine in Australia.

The China tour was up to our expectations. We really enjoyed our time in China.

All the tour guides are very professional.

We would certainly recommend your tour to our friends & familly.

Yes, we would definitely check out your website again when we are ready to visit China next.

Thanks again for organising everything. 

We really appreciate it.

Best wishes,

Hi Wing Zeng,

Our trip to China was very well organised and we enjoyed our time in every city. The tour guides met us at in all of the destinations and were excellent at making us feel welcome. They had excellent english and helped us with any needs we had. We soon discovered after arriving in China that not being able to speak or read Chinese would have made things extremely difficult so having our own personal tour guide made our visit to China stress-free. China Discovery was a fabulous service and we would definitely recommend them to our friends and family and maybe use them again if we decide to go back. 

Regards

Dear Ms Zeng,

Sorry for the late reply. Please see my answers below

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

- I enjoyed the tour very much and will recommend the service

(2)  Do you have some suggestions for us to improve our service?

- It was all to my families satisfactory.

(3)  If you come to China again, would you like to use our service again?

 - I'm willing to choose your services again. Thanks.

Kind regards,

Hi Wing,

We are enjoying the Yangtze cruise now. It was an easy process to get onto the cruise ship after your detailed instruction by email.

For that, we thank you very much.. The cruise ship is of very high standard and we are very happy with your effort and diligence..

Thank you again for keeping in contact with us... I do not have Wifi with my mobile. Therefore I am using the email for communication as there is a terminal on the cruise for guests to use freely...

Kind regards,

Hi Wing，

You are very welcome to the gift. We loved the one from you also.

I do understand why we couldn't meet. Family and ancestors are VERY important.

We will definitely do a review on trip adviser and of course we will mention your name.

Give us a couple of days.

We had an amazing time in China and wish we hadn't gone to Japan but had the extra time in your wonderful country. The only day we were disappointed in was the visit to pandas. Unfortunately it was your public holiday and the crowd was unbelievable!! Not your fault at all.We could still see that pandas which were amazing once we fought our way to the front of the crowd!!!!

However when Kevin took us to the Great Wall in the afternoon there were VERY few people there.We were expecting huge crowds so we were really pleased about that.

We would like to email our guides to thank them and send a photo. We have Alice and Kevin's addresses. Do you have Kimi and Ruth's email and are you allowed to give them to us?

In reply to your questions

1. We definitely enjoyed tour arrangement and would recommend you to friends and family without hesitation.

2. Not really.

Maybe suggest clients avoid public holidays when possible. Everything went like clockwork.

Wing did an amazing job.

3. Absolutely!! I ill do TripAdvisor review on my desktop soon.

Warm wishes from

Hello Ms Wing

Finally, I have time to respond to your email from last week.

To answer your questions:

Yes, Ms Jenny did buy some small gifts for us.  In fact, she looked after us very well and we had a very enjoyable time in Gansu.

To answer your other questions:

(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?

The tour was well organised, and sure, if I know anyone who is travelling in Western China (Yunnan, Sichuan, Gansu, Tibet) I would suggest they look at your website.

(2)  Do you have some suggestions for us to improve our service?

No major suggestions.  Your guides and drivers were really good, it helped that Daniel was Tibetan with a good personal knowledge of the Tibetan culture.  Jenny was real professional and looked after us like our mother!

Only one problem--the hotel in Jiayuguan was nice, but there was a bad smell in the bathroom. I think they have problems with their plumbing.  This was unfortunate because it was a nice hotel--just with one basic problem.  All the other hotels were great and we were very comfortable.

(3)  If you come to China again, would you like to use our service again?

 Sure--especially if travelling in the west of China which is Chengdu Bamboo's area of expertise.

Feel free to show my opinions to other clients or your manager.  You worked hard, did a great job and when there were a few problems (like my illness), you handled them. Once again, thank you for a great experience

Sincerely,

Good Day Ms. Wing

Yes were returned home safely. But I returned with a head cold. I am back to work and my husband continues to enjoy retirement life.

We were very, very pleased with our tour. Our experience was beyond our expectations starting with our tour sites and hotels. We were able to experience transportation that we don’t have here in our area, like the bullet train, subway.

Our tour guides Mr Jeans, Ms Alice, Ms Fay, and Zack were fabulous guides. They all had great knowledge of the English language and of sites visited.

Our only somewhat bad experience was our driver from Chongqing to ship. He drove recklessly and we have no knowledge if Mr. Charlie brought it to the driver’s attention.

Yes, you have our permission to use our comments, pictures and email.

We would definitely use your services again and will definitely recommend it to those interested. Looking back we wished we could have had more time to stay.

Ms Wing I can’t that you enough for all your help and patience with all my emails and questions.

Happy China Trip

Dear Ms. Wing,

Sorry for my late response, I was offline for more than two weeks. Now I am returning to my busy life.

Unfortunately I don't have any photos with me, but I agree to let you put my evaluation on your website, if it is of any help.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

I loved the tour arrangements. Your services were highly appreciated. We enjoyed our trip, not only on board on the Century Diamond, but also in the pre board, when you helped us to arrange everything. Thank you so much, miss Wing!

(2)  Do you have some suggestions for us to improve our service?

We only had one problem.... Arriving to the harbour in Chongqing. None of taxis would agree to pick up us, apparently because there is a city regulation, and certain plates can enter to that area on certain dates. Of course, it is not your fault, but I think other customers would appreciate that piece of information. It was quite difficult to understand that with our poor Chinese. :(

(3)  If you come to China again, would you like to use our service again?

If I need to take a cruise, of course I would like to use your service again. I usually like to travel on my own. But I would recommend yoyr company to other people definitely.

Thank you so much for everything, Wing! The company is really lucky to have a person like you among the staff.

Kind regards,

Hi Wing,

I wanted to thank you, Alice and our driver for the amazing service you provided myself and my parent on our recent trip to Guilin.  We had a great time.  In particular, Alice and our drive were just brilliant, they couldn't do enough to assist us, especially my parents who as I mentioned are not very active but did amazingly well to get around.

I've provided some feedback on Trip Advisor as well.

Kind Regards

Dears Mrs. Wing Zeng,

Thank you so much for this amazing time.

To spend the time with the pandas were so amazing and wonderful.

We had a great time there :)

Greetings

Hi Wing,

Everything was ok and perfect

Thanks

Ms Zeng,

Definitely I will recommend you to my friends and I have already started.

your arrangements were very precise, convenient and easy on us.

your advises on the trip and hotels were very helpful especially when a hotel receptionist tried to charge us more for upgrading our room (the one you already upgraded for us).

Yes we are now thinking of visiting the Tibet and for sure if we decide it will be through your company and you personally.

But in all we can only say thank you and your team for a lovely trip in your great country.

Dear Wing,

Truthfully, can’t thank enough of your timely and impeccable service online.

A. The Yangtze River cruise was excellent. From embarkation to check in, cabin, food and the accompanying itinerary...till yichang.

B. Pretty much up to expectation, except may be the cruise could have provided a souvenir or memento to each guest for a long lasting memory-example: s Victoria Anna Mug!

C. I m keen to go to Tibet and Hunan. Any package that your highly recommend? I am most interested on excursion to exotic yunan with Lijiang or shangrila and hilltribes with padifields, n mystical Tibet highlands.

You requested photos of my YRC, perhaps you can lead me to where I can load or link to your website.

Hear from you soon.

Thank you.

Warmest regards,

Hi Wing,

We had a wonderful time in China, you have a beautiful country.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

The tour arrangements were great and Wing did a wonderful job from start to finish. I would recommend to a friend.

(2) Do you have some suggestions for us to improve our service?

No suggestions.

(3) If you come to China again, would you like to use our service again?

Absolutely would use your company again.

Thanks

Hello Wing,

First, I would like to thank you for your arrangement my trip.  This is the best trip that I have never had in the past.  All your staff (Tour guide, driver) in Xi'An and Luoyang are very nice and helpful during my trip in China, so I really enjoyed those beautiful places. I will go back to China again using your company for my trip tour and highly recommend your company to my friends in their future trips to China. 

Thanks again.

Hi Wing,

Thank you very much for your email. Yes we have arrived home safely for over 1 week now. We would like to express our gratitude towards you for arranging the river cruise, the high speed train tickets and the car/driver/tour guide from Chongqing cruise terminal to airport. The cruise ship Century Diamond was safe and clean and all staff on board are courteous and efficient. The young lady serving in the VIP dining room was in particular excellent.

Here I would like to convey special thanks to our guide from the Chongqing cruise terminal to the airport. Her name is Fiona Liu (劉瑤). Flight flying out of Chongqing to Guangdong cities were totally paralysed on 16/9/18 due to typhoon arriving at the time. Although Ms Liu’s duty was to see us through check-in only, she had taken special efforts to see us put up in a hotel in Chongqing by China Southern until seats were available to continue our journey. Her comforting words at the time were God-send for an elderly couple like us. Please kindly pass on our sincere thanks to her.

Finally we are happy to see everything in China going so well and all people working in all trades are striving to make this great country even greater. We salute you all!

With kind regards,

Christina and Cary

Wing,

We have just returned and had a wonderful trip!!

Your timely and detailed help was truly appreciated.  Again thank you so much.

When we arrived at the ship we were very surprised to get an upgrade to a suite - it made our time on the ship just so much better.  We were told that your connections made this happen - it was wonderful.

You did a super job!!!!

Thanks

Bob

Hi Ms Zeng,

Thank you very much for organising this trip for us.  We are all back in our respective countries (Australia and Singapore) safe and sound. 

We have fully enjoyed this trip and love the tour guides that you had arranged for us.  Other than the raining days in Xi'an and a bit in Shanghai, we thoroughly enjoyed the itinerary.  The guides followed them diligently (except when we asked for some slight changes),  They brought us to places with good lunches and there were really excellent lunch dishes that we don't get to eat in Australia or Singapore.  The hotel accommodations that you had arranged for us were also fantastic.  I was surprised by the cleanliness, the high level of service and easy access to the various popular locations even though they were only 4-stars.  I personally believe they qualified for 5 stars!

Finally, I would like to mention that Kevin Bao (our Beijing guide) is voted the BEST tour guide of this trip.  He went out of his way to help us navigate through the various places of interest, help us get onto the high speed train with little hassles because he knew we have absolutely no idea what to do.  His customer service attitude is the best we've seen (having met other tour guides in China in my other trips). I have no problem recommending him to any tour groups that you are organising. Next on the list is Timou (Xi'an guide).  He is very knowledgeable and gave us very detailed account of the tour which directed us to the right place to look, especially, the Terracotta.

You can be assured that I will be recommending you/your company to my friends or colleagues who plan to visit China in future.  I also want to thank you for your patience in dealing with me as we had changed our itinerary a few times to come to this final one that met our plan.  You have been very accommodating and helpful in ensuring we get the best out of this trip.

All the best to you and your team and we hope to be able to come to China again in the future.

Regards,

Glenn

Hi Wing,

Greetings from Colorado and Virginia!

We wanted to send you a special thank you for the wonderful job you did arranging our tour. Every stop was amazing and it was so reassuring to have all the very capable guides and drivers to get us to and from airports, trains, hotels, and of course the various sites we visited. We will highly recommend you and your company to our friends who might decide to visit China.

Thanks also for your thoughtful gifts. They will always remind us of this unforgettable experience.

Kind regards,

Dear Wing,

Here my answer to you questions:

1)     How do you like our tour arrangements and are you willing to recommend our service to your friends?

Surely!

The arrangement was great and we are absolutely satisfied. And we are spreading this to our friends and colleagues

2)     Do you have some suggestions for us to improve our service?

Not all the guides are appropriate.

Diana (Chongqing) was absolutely great. Even if it was involve in a simple transfer, she provided a lot of information and really great support looking for the porter and arranging it to the ship (including the stairs).

The guy at Yichang, replacing Amanda, was too hasty. Providing us limited information, having not the tickets ready and leaving immediately the station after a really quick brief (for example: he informed us about the boarding pass/ticket procedure on the train but we was not informed how to identify the coach).

Joy was not so bad, but not providing many information and not properly informed on the "busy hours". Indeed she was not aware of the opening of the wing suit championship.

Letting us impact quite substantial queues in visiting Tianmen mountain.

All the drivers have been good. The driver in Zhangjiajie was absolutely great (fast, safe and available).

The hotels have been absolutely good and the ship provided a high level accommodation, that was great.

3)     If you come to China again, would you like to use our service again?

Surely!

Thank you,

Hi Wing,

On behalf of all of us on the tour, here is a very big THANK YOU for everything you did for us before and during the tour.

We really appreciate all your help. As mentioned in Shantha's email. you were there for us every step of the way.  We all are

very impressed with your work.

Like Shantha mentioned, all tour guides were excellent. I have to specially mention KAI ( Beijing) and TUTU ( Zhangjiajie).

I am sorry we were not able to meet you this time but hopefully, some day we will.

Can you please send us email addresses of people whom we could write to about your excellent work? They should know what a great person you are. And also, we would like to let China Discovery know the good work done by their guides. And we would like to give them our opinions on the hotels and restaurants etc. I think that would help them in the future so if you have a contact person there, send that to

us.

Once again, thank you very much

Vijit

Dear Wing,

I want to congratulate you for the excellent service you provided to our group’s recently concluded China Tour. We are pleased with all the travel arrangements you made for us, the planning was meticulous and well thought out and just right.

You have always been on top of everything from the moment we presented you with our travel ideas and it was pleasure to see how you responded to our needs and questions prior to the tour and during the tour and making yourself available to all our needs 

We had few issues down the trip  - needed medical help to one of us  – your immediate response and stepping up to help, arranging medical help and facilitating the transfer was much appreciated. The speed of response and managing the process was excellent and was indeed a great help for all concerned – you are the best and I am glad you were our travel agent.

We also encountered few other setbacks (1) you also, took action to change the unprofessional Tour guide on the 1st day of our tour - within few hours of my email and replaced with an excellent Tour guide. (2) Helped us, with two other members who missed their in-bound flight.

Each step of our journey we were met by professional guides and drivers (never late!) We were impressed. Our appreciation and admiration of the guides and drivers during our journey remain deeply in our fond memory the exception is Vivian – very unprofessional, rude and does not have the quality to be a guide the only sore point of the tour.

I would like to recommend the following two guides for their exceptional service and delivery – MR Kai in Beijing and Ms. Tutu in Zhangjiajie and these two are the best travel guides we came into contact. Kai is very knowledgeable about history and perfect spoken English. He explains with animations and lot of pride in his work. He is also very caring and always opened for questions and concerned with our safety. Tutu too was knowledgeable, good explanations in English, caring and she was always there to help us by staying with the group till late nights to accompany us to restaurants and help us with the food selection – she was so gentle, kind, caring about our security and wellbeing and touched our hearts.

The Tour company please take note that  Ms. Wing was exceptional and she was there for us throughout our tour and helped us with all our needs,  All the best to China discovery and again accept our heartfelt appreciation and thanks to Wing for her excellent service and she is the best – China Discovery should be proud to have at their service such a talented Travel agent.

This is not the last of our visit to China. There are still so many places to explore, and we will definitely stay with China Discovery and Wing, and will highly recommend them to all my family and friends. Please, share this note with your Manager.

I will provide you more details about our experience with the River Cruise, food, Hotels and sites visited  etc. in my next email and I encourage everyone in our group to provide their feedback as well.

Kind Regards

Shantha

Hi Wing,

My recent tour of four cities in China( Guilin ; Chengdu : Xian and Beijing) was expertly organised by Wing Zeng of China Discovery.

All arrangements with respect to hotels ; transport; guides and tours was done as per our request. Due to time and budget constraints, we had quite full itinerary.

Wing as well as the tour guides were always eager to offer advice and make our tour as enjoyable as possible.

However, my suggestion, is if tours are restricted to short period of time; the "shopping" stops should be eliminated. The goods are too pricey and we were not on a shopping expedition.

I would prefer to spend the time learning about the culture and beauty of China.

Despite that "snag"- we thoroughly enjoyed China. And I would recommend China Discovery to other travellers.

Many thanks

Reena

Hello Wing,

Sorry for answering you so late.

Here after the answers to your email:

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?   Yes, we really enjoy the tour and our tour guide

(2)  Do you have some suggestions for us to improve our service? we really loved the service and program.

(3)  If you come to China again, would you like to use our service again? yes for sure.

kind regards,

Anna

Hi Wing Zeng,

Apologies for the delay! I well received your first email but was to busy at the office to reply right away, then I completely forgot about it...

We really enjoyed our trip, thanks a lot for the perfect organization!

Here are some feedback, I allow you to use this evaluation on your website if you want, but I don't have my travel pictures on my laptop...

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

The tour arrangements were perfect, matching our requirements. We will definitely recommend your services to our friends/family/colleagues!

(2)  Do you have some suggestions for us to improve our service?

Everything was perfect, no suggestions.

(3)  If you come to China again, would you like to use our service again?

We are living in China. Next time we require the involvement of a travel agency, we will definitely use your services in the coming years.

I also just added a comment on TripAdvisor

Thanks again for this wonderful trip and have a good week!

Marc

Dear Wing,

Thank you so much for everything!!

We are very happy for all the arrangements they made for our trip to China, we liked the sites and visits very much, the hotels that they booked, the meals and the attention we received, they are an excellent company!

Only one suggestion is that we would have liked more time in Wangfujing street.

We will recommend them with family and friends. Very soon we will plan a new trip to Tibet and of course we will need them.

Greetings and again thanks for everything!

Juan

Dear Wing Zheng,

This is the message I sent to my friends over the world. I have also written an article on our journey in Tibet, which will appear this saturday in our local daily newspaper. It is in French and will be accompanied by some photos. Attached is the article. You can also find it on site lemauricien.com ( section FORUM).

Thank you Wing Zheng

P. Lew

Hi Wing,

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

We would highly recommend this service to our friends or anyone else who will be visiting China. China Discovery had excellent service. We booked our tour a little late and we wanted a three day tour in Shanghai and a three day tour in Beijing. Despite that we only booked the tour 2 days in advance, they managed to put together amazing guides who had a lot of knowledge. The guides and drivers were always on time and extremely helpful, nice and easy going.

(2)  Do you have some suggestions for us to improve our service?

Honestly, we had a perfect and great experience and there's honestly nothing I can think of that would improve your service. Your service was unbelievable. We did not expect such great service! It made our trip so much easier.

(3)  If you come to China again, would you like to use our service again?

Of course! We have already recommended you to family who we travel to China in the near future.

We also made review on TripAdvisor.

BR

Satbinder

Hello Wing!

We are doing well, continuing our big trip, this time in Vietnam.

We didn't take good pictures to show, here are the answers to your questions:

(1) We enjoyed your service a lot, because everything was easy, clear and pleasant. We will definitely recommend your company to our friends.

(2) I'm not sure if it's your responsibility, but the information about Gathering point could be improved. It was a bit confusing to find a meeting point in front of Crowne Plaza, we used DiDi that doesn't have this direction. Plus almost no-one speaks English, so we misunderstood the question about luggage at the shuttle ticket office and had to pay a service that was unnecessary (we thought that we need to buy storage in the trunk, but it was porter hiring).

(3) It's very probable that we will use your service again, because there is a lack of English speaking companies focused on international tourism.

I hope, that our feedback helps.

Greetings! 

Anna

Hi Wing,

We arrived home( Bunbury) at 2am on Wednesday, tired but fulfilled.

I would like to extend my sincere gratitude to you and your company for the professional way in which this tour was successfully managed.

Even though it was a very comprehensive and full on tour, the places and sites we saw were all stunning and amazing.

Each and every tour guide was very professional and conscientious to our needs.

They were all very caring and knowledgeable in their own way. We could not fault them at all.

In hindsight, the only suggestion I could make is that because it’s a full on tour, there’s not much downtime, time to relax between places. This is particularly evident with some of the late arrivals we had to the hotels. We got to one hotel from the 7.55 pm flight from Guilin at about 12.30 am, then up for about 8ish to be picked up. That bit was very demanding.

I think maybe sacrificing some places or sites for some free time might have been an option, or arriving earlier to some places to rest up would have been helpful.

Saying all that, I appreciate that you are trying to cram in as much as possible.

The breakfast and lunches were all very nice, some certainly better than others, I can’t recall which ones needed to improve however.

All the hotels were very comfortable and nice, I would however like to mention that the location at the Sunrise on the Bund in Shanghai was a beautiful hotel but was in a bad location in terms of no restaurants close by, and we required taxis to go basically anywhere. I think you should offer your next load of guests a different hotel.

All in all, the trip was fantastic, and we would have no hesitation in recommending your company to other people, and I am more than happy to be used as a reference if you would like.

Definitely bonus points to you for phoning during our tour, that was a very personal touch that was greatly appreciated.

Please thank each and every one of your tour guides and drivers, they all did an exceptional job, and we rewarded them all with the advised tips.

Please take care and keep up the good work.

Andy

Dear Wing,

Greetings from sunny Holland!

My clients, Mr Van Rossum and Mr Pálma, returned from their trip and I have spoken them today.

They were very excited about China and Hong Kong and about the excellent tour you arranged for them. They really enjoyed it and were very happy how everything was Well organized. The brought back home very warm memories!

Special thanks to Lindsay, Eben and Helen these guides did a extremely good job!

I would like to Thank also by myself. The contact was very Nice and clear and I Will recommend your company!

Regards,

Martijn

Dear Wing Zeng,

We had a good trip home, and after some days we started again with our daily activities.

We enjoyed very much our trip in China, the wonderful places and unforgettable experiences, the very professional organization, including guides and drivers. We had really a good time, although the rain was sometimes a little disturbing.  However, when hiking in the mountains we say “ there is no bad weather, just wrong clothes”. Overall, the service of ChinaDiscovery, and the professionalism and kindness of Wing Zeng  are highly recommendable.

Regarding future trips, we have not decided yet if we will come again to China this year. May be it would be a little too much after 3 trips in one year but also because of others obligations.

Best regards

Alfredo

Hi Wing,

Thanks for the great service and I will definitely use your company again

My best wishes

Ludmilla

Dear Wing,

Yes, we came back from our trip safe and well and, now back to work as usual.

I’m very happy to give you our feedback below:

We’re very happy with all the pre-tour arrangements that were handled by you very efficiently and professionally at all times. Particularly, appreciate your flexibility at various stages of the tour planning and payments.

Since we had never used your company’s services before, we were purely depending on the trust for the promised services to be delivered once we arrived in China. We’re happy to say that all our expectations were fully met during the actual tour, both in Beijing and Shanghai.

Our tour guides at both places did their best to give the maximum possible value for us during the tour. We were particularly impressed by the depth of knowledge the young guide in Shanghai displayed in answering our extended questions.

In terms of suggestions for improvement, I’d probably note just one thing, i.e. the restaurants that we were taken for lunch were consistently of better quality in Shanghai than in Beijing, in terms of the food-quality, the service, and the ambience. Not a complaint though.

All in all, the tour met our expectations completely. (I personally was hugely impressed by how much China seemed to have progressed within the past two decades – I visited China about 25 years ago and it now looks a completely different place.)

We’ll certainly recommend your services to our friends and won’t hesitate to use it again.

You can certainly share these comments with anyone else. (Please note that as a matter of principle, we don’t normally share our pictures publicly.)

Thank you again and best wishes from our whole family!

Upul

Dear Mrs. Wing Zeng,

The arrangement was very professional and I will recommend you.

1.  Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wing Zeng was very helpful and answered all my question.

2.  How do you comment your tour arrangements?

Well organized  

3.  Are you willing to recommend our service to your people who also have an interest to visit China?

Yes 

4. Your general opinion on us?

You met my expectations

5.  Do you have any suggestions on improving our services?

The only for me frustrating thing during the trip was how much tips I should give. I thought it was not common to give tips in China. I would have preferred to have tips included in the salaries in order not to worry about how much to give. I think the guides and drivers should be paid enough not to be dependent on tips. So please, change your recommendations about tips. If someone despite no obligation to give tips would like to give some, of course they may give. But you should tell the travelers that tips are included.

6.  Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

OK

7.  We sometimes have requests from potential customers who would like to inquire from or our ex-customers.   May they contact you for advices?

Yes

Best regards

Harald Moi

Majestic Potala Palace in Lhasa

We hiked on the Great Wall

Lijiang River in Guilin

Dear Wing,

Sorry for my very late reply.

We are very happy with the service you provided for our trip to Guilin.  The tour was customized according to our requests and very well organized.  The guide was very kind and provided useful information.

We would definitively recommend your service to friends.  For our next trip to China, we would also certainly consider your offers.

You can quote the above on your website if you wish.

Best regards,

Remi

Hi Wing,

We had a great stay at Zhangjiajie!  Our guide was wonderful and the sights beautiful.  We would definitely recommend your service to others or use it again ourselves.  Thank you for taking such good care of us.

Kathy

Hi Wing,

Yes I really enjoyed my tour with your service... i understand you offer other tours.  What info can you give me?  I am interested in the near future

Thanks

Steve

Thanks.

Steve

Hi Wing,

Yes would be happy to answer your questions

I found your tour arrangements very good and would definitely recommend your company to my friends and family,

Just a blip on the pick up as David told us to wait on the boat after trip and we were told to get off and meet at the visitor center. 

I would use your service again found you very helpful the whole time from start to end of the booking.

Karen

Hi Wing!

Yes—-I received your email. Everything was great on our cruise, and I would recommend your to my friends.

Thank you,

Donna

Hi Wing,

1. The tour arrangements were well thought, and I am willing to recommend your services to my friends.

2. Not any complaints.

3. Definitely, I will recommend your service to my friends who want to visit China.

Thanks,

I.M.

Hi Wing!

Good to hear from you and Mark and I are well. We are doing a round the world travel so we are still travelling :-) Right now we are in Shanghai and then we will go to Hong Kong. We are travelling for 1 year and having a fantastic time.

To answer your questions:

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

We loved the trip and loved our guide and chauffeur. When we landed they were already there even though pick up was only at 10am and 2pm, they came early so we didn't have to wait. The lady was great, super nice and she even gave me her bracelet at the end of the trip as a farewell present!! She was super knowledgeable about the places we visited and accompanied us right until we arrived at the train station. She also took us to her favourite local restaurant. We loved that idea because we would never have dared to try on our own as we don't speak Tibetan. She picked a few local specialities which we all shared together with the chauffeur too - we loved that local experience.

(2)  Do you have some suggestions for us to improve our service?

Everything was great, but for the train booking next time it would be good if you can tell people that they need to get off at Xining to take another train. We didn't know and got very confused and scared to end up in a different city,

(3)  If you come to China again, would you like to use our service again?

Absolutely, and we would want to deal with you personally

I hope this helps!

Best,

Marie

Hello Wing,

sorry for our very late reply.

First of all, we would like to tell you that the cruise was a very good experience and we thank you for that.

We are thinking about using your service again for a future cruise, going in the other way, from Yichang to Chongqing.

Thanks a lot for your kind collaboration.

Best regards

Adriana

Hi Wing

We arrived back in Florida on Saturday. COTTM was good and Michael the tour guide translator was excellent. Thank you for arranging all our tour and travel arrangements, we had a good time.

Regards

Joe

Hello Wing,

Thank you for your follow up email.  We arrived back home in the United States over the weekend, and after several days of resting to recover from our very busy trip (and jet lag!) we are back to work and our usual schedule.  Our trip to China was amazing!  We saw so many wonderful sites, learned a lot about your history and culture, and met some wonderful people!  The Chinese people are very welcoming!

Everything with the part of the trip that you arranged for us went very well!  We did not have any problems at all, and all of our guides met us as scheduled and provided wonderful service.  Particularly, our guide Mark, on our tour April 2 to the Great Wall and other sites in Beijing, was great!  We had a lot of fun with him and would highly recommend him to others!  He was very informational, was flexible to ensure we had enough time at the sites we visited, and was a lot of fun to spend the day with!

I have attached two photos – one of me and my husband at The Great Wall, and another of our guide Mark and my husband.  Hope you enjoy!

Below, please find my additional responses to your questions.

Thank you again for your service.  We very much enjoyed our trip to China and hope to visit your wonderful country again someday!

Best Regards,

Anita

We enjoyed our journey to the Great Wall

Wing Zeng,

we have just arrived back home after having an absolutely amazing time in China.    You and the China Discovery Team and our tour guides Kai (Beijing) and Bruce (Xi’an) and their drivers made out trip.  There was almost not a single thing we would have changed.   China is such an amazingly vibrant country with so much history.   What a whirlwind trip and thanks to your group, we can hardly wait to return.  We saw so much and experienced so much in such a short period of time.

We have already decided we will do this again next year.  Perhaps a different part of China, but wherever, we will most certainly be contacting you.

The one small issue we had was the SunWorld Hotel in Beijing.   The hotel was clean, although very outdated it was just that the service let them down.   On the other hand we loved the Grand Dynasty Cultural Hotel in Xi’an.  Both hotels were ideally situated for us to explore a bit as well.

Thank you again for making our trip so memorable.

Cheers

Brenda

Dear Ms. Wing,

Answers to your questions:

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Our group very much enjoyed the visit you arranged to Dujiangyan panda refuge.  The day as volunteers was very exciting especially for our teen-age grandchildren.  The weather was cool and the pandas were very active; I believe March probably is one of the premier times to visit this panda refuge.  Yes, I could recommend this tour to others with similar interests.  Shannon was a very informed and interesting guide, and took very good care of us, especially when a light rain arrived and the panda refuge ran out of ponchos . . . Shannon went out and, I believe, bought some for us.  The driver was efficient and safe.

(2)  Do you have some suggestions for us to improve our service?

No . . . you have this tour well in hand.

(3)  If you come to China again, would you like to use our service again?

Probably yes. 

Thank you.

Dennis

Hi Wing,

Our day tour in Beijing was really good. Richard was a excellent tour guide and the driver was very reliable. We are very happy with that tour and thank you for organising it. 

We’ve collected train tickets and received your message regarding other two guides. They will have their task cut out especially trying to fit in Richard’s shoes.

Thank you

Mitesh

Hi Wing,

Thanks for your email. I have also been wanting to email you to let you know we had a fantastic time in China all thanks to your tour company. We were happy with the drivers, tour guides (esp in Beijing- Kai),  the accommodation and food. We would definitely recommend your tour company to our family and friends and would definitely use your services if we plan another trip to China. We are also very happy on how quick you were in responding to our emails and requests. Everything went smoothly all thanks to you and your company.

Yes you can put our feedback on your website.

Ok I will send some photos tomorrow.

Take care and keep in touch.

Regards

Deepti

Hi Wing,

Once again - sorry for the delay. Flu - thank you for asking - it was serious - had terrible 10 days - but now we are OK.

Just to let you know that we have posted our comments

It was an incredible and unforgettable winter Beijing-Luoyang-Xian-Harbin trip (December, 23, 2017-January, 02, 2018). We not only had an excellent overview of the Chinese history while visiting the most famous astonishing sites (Beijing’s Forbidden City and Summer Palace, Shaolin Temple and Longmen Grottoes in Luoyang, Terracotta Warriors and Horses and Ancient City Wall in Xian) but could immerse ourselves in a magical winter world at the unique International Snow Sculpture Festival and Ice World in Harbin on the Eve of the New Year! The extraordinary ice and snow masterpieces were incredibly beautiful – a real wonderland!

The Siberian Tiger Park in Harbin - the largest park for wild Siberian tigers in the world – is a must to visit. The city itself is fascinating – with streets and buildings of the most influential Russian and European architectural style.

Special thanks - to our tour operator Ms Wing Zeng at China Discovery, based in Chengdu, who organised our private tour and kept checking on us while we were on a route. Our initial research provided us with a level of confidence in your organisation’s ability to deliver an incredible experience.

All our requests were addressed promptly with very warm attitude. All documentation was timely, informative and comprehensive. Everything was organised extremely well, went very smoothly and exceeded our expectations.

Our tour guides were exceptional. Their knowledge and attention to detail were fantastic. They were very passionate about their country and really made our trip to remember.

We were very well informed by our guides on the Chinese cuisine and enjoyed high quality food in local cafes and restaurants.

Once again we would like to express our gratitude to the whole team: our tour guides – Kevin (in Beijing), Jenny (in Luoyang), Johnny (in Xian), Celina (in Harbin) and Candy (in Beijing) - and all our skilled well-experienced drivers for arranging such a wonderful trip to China. We felt very well cared for by all of the staff.

The tour was really very interesting and unforgettable! We wish we could stay longer.

We highly recommend China Discovery, based in Chengdu, for anyone planning a trip to China.

Photos. Please find some photos attached (in 3 letters). Hope you can select interesting for your website.

Suggestions. May be it'll be a good idea to provide your tourists (upon arrival) with some promotional information (leaflets, booklets or just printed sheets) on optional activities if they have time after /before sightseeing. Usually you can find this type of information at your hotel, but unfortunately the hotels (3*-4*) we were accommodated in did not have anything. We personally did not have any problems because we "had done our homework" and had all necessary for us information but for some people it'll help. E.g. in Beijing we ourselves visited NCPA and attended a concert there, visited the Beijing Zoo and Oceanarium. In Xian we visited the Gao's Grand Courtyard or Mansion museum in the Muslim Quarter.

Thank you once again and have a good day.

Elmira and Nick

The following pictures were shared by Elmira and Nick.

Summer Palace is a beautiful garden

We visited Harbin during Harbin Ice and Snow Festival

Ancient City Wall in Xian

Hello, Wing,

I would be happy to provide my evaluation and have attached a few photos which you may put on your website.

1.  The tour arrangements were great. My daughter made all the arrangements with you and any changes we requested were made very accommodatingly. The guides we had were very knowledgeable and easy to be with - they made the tours so. Unchanged fun. They willingly answered all of our questions in a friendly and courteous manner. (We especially liked Jenny. She went out of her way to make sure we had a fabulous day and even made sure we got on the correct train to go home after a long day.  I can't say enough good things about her.)   Even though we had little to do with the chauffeurs they were both excellent drivers and got us to our destinations safely. Both lunch's we had were excellent. We are VERY pleased with our experiences with your company and would gladly recommend your service.

2.  I have no suggestions to improve your service. We were VERY pleased with your company.

3.  In the event we came back to China we would definitely use your company again.

Thank you Wing for arranging amazing tours for us.

Best regards,

Shari 

The following pictures were shared by Shari.

Yellow River Scenic Area offered us a close sight of Yellow River

We paid a visit to Shaolin Temple

The Grottoes are magnificent

Hello Wing!

We spent the last four days in Hing Kong, so just got home last night.

Here are the answers to you questions:

1- We LOVED our tour arrangements! Here are some specific comments:

Shanghai:

- Emily was absolutely amazing - a real gem! Not only was she prompt, professional, and on time each day, but she was so friendly to Grant, myself and our kids. She took the time to teach the kids Mandarin phrases and even showed them how to write Chinese characters. By the end of our tour with her we felt like she had been a friend for years. We wish we could have taken her with us on the rest of our trip.

-Our lunch with Emily was also outstanding - she took us to a local restaurant and ordered us several delicious dishes. It was a very memorable experience.

-Surise on the Bund was a beautiful hotel with a delicious breakfast and outstanding amenities (the pool, health club and spa area was top notch). Our only complaint about this hotel was that it was not very close to restaurants. Also, this was the only hotel that did not have hotel rooms on the same floor for us. We spent the first night on separate floors and they promised to move us for night two. However, after our tour day, they tried to tell us that they still did not have two rooms on the same floor for us. After several conversations with the manager, we finally got it sorted and got two rooms on the same floor.

-Overall, we loved our time in Shanghai, mostly because of our great experience with Emily (she really was amazing!!) . We wish we had have had at least one more tour day there.

Beijing:

-Lisa was also prompt, professional and very friendly. She even brought gifts for all of us - so sweet! She was very knowledgeable about the sites we visited.

-The sites we visited in Beijing were amazing and our lunches there were also very good (the one in the Hutong was a great experience!)

-The hotel in Beijing was in a great location. We had no problem finding many good restaurants to eat at within walking distance (and Lisa recommended a very good Beijing Duck restaurant that we loved). Our only complaint about the hotel was that it was a bit old and tired. The pool and health club area could use an upgrade. The breakfast was good, but not as good as the other two hotels.

Shenzhen:

-Eric was on time and dependable. He was there to meet us off of the train, despite us being delayed by 4 hours! He was knowledgeable and kind, but not quite as friendly with the children as Lisa or Emily. He preferred to talk mostly to my husband.

-Our lunch at the Shangri-la in Shenzhen was amazing!

-The hotel in Shenzhen was also amazing - not only was it in a great location, but the rooms were huge! The facilities were new and the breakfast was very good. This was probably our favorite hotel.

-The transfer from Shenzhen to Hong Kong was smooth and the driver was very professional.

If we come to China again, we will definitely use your company again. And we will recommend China Discovery to others. We also appreciated the prompt and professional communication that we received from you before the trip. It made us feel prepared and ready for our trip. Thank you!

I have attached some pictures here: The first is of my daughter with the ladies doing tai chi in Lychee park (Shenzhen), one of the great wall, one of my husband and daughter at tianamen square, one of the kids at the temple of heaven, and one at the water village in shanghai. Thank you Wing Zeng!

Amy

The following pictures were shared by Amy.

My family had a trip to the Great Wall

The Tianmen Square - Largest Square in China

The architecture of the Temple of Heaven is great

Dear Wing,

Thank you for the greetings.  We are slowly getting back to our routines.  The followings are some feedbacks on the tours, with positive and negative comments. The followings are some feedbacks on the tours, with positive and negative comments. 

First of all, I would like to commend on the tour guides. Nancy was our guide in Chengdu who we had spent 5 days together.  She had shown herself with lots of enthusiasm and would work her best to ensure my family was happy with the scheduled activities. She would try to negotiate with the driver for a closer drop off/pick up spot for us, and would remind us to bring enough and suitable clothing for a particular day.  She had also made the tour a lot more interesting by telling us many stories and background of China and the sightseeing places. 

The tour guide Waldner in Xian was also exceptional. He could speak excellent English, had a sense of humour and also very knowledgeable.  He kept us entertained and was able to engage my boys into conversation and hence made the touring a fun, relaxed and pleasant one.

On a negative note, the first impression on the pick-up vehicle upon arrival in Chengdu was very below expectation, with the upholstery very old in particular.  We did not expect a privately hired vehicle to be in that condition.  However, after reflecting our concern to Nancy, the tour agent arranged another vehicle on the following morning.  We appreciated the effort for Nancy and travel agent for attending our concerns on a very timely manner. 

On the other hand, the drivers and vehicles in Xian were both excellent, with the vehicle on the last two days the best - it was clean, new and modern.  Both the drivers in Xian would get off their seat to greet us and make sure we got in and off of the car safely.  Little gesture showed caring, appreciated.

The day at Dujiangyan Panda Base was my children's most looking forward part of the trip.  However, upon arrival at the registration office, my husband and I were shocked to hear the staff said they did not have our advance booking.  We could understand some Chinese and heard them complaining that it was not the first time "this travel agent does that (no booking)".  My husband and I felt very worried at that moment, thinking we might be unable to participate in the volunteering.  They allowed us in at last, but China Discovery, please ensure you do pre-book everything for your clients according to the itinerary to avoid disappointment especially during peak seasons!

The day at Dujiangyan Panda Base was a highlight.  First time paying to do cleaning work but it was a very fun and memorable day.  Never seen my children doing chores so happily!  It was interesting to see the quantity of bamboo a panda could munch on and, pooping it could do in a day (but don't worry, they weren't smelly at all!). We were able to hear stories and get up close to three pandas around our volunteering work area and one of the pandas was surprisingly very active on the morning we went. My boys' photo shooting session with a young panda was a lifetime experience.  They said it was their most precious 20 seconds of their life!  It was indeed a very special day!

The tour in Chengdu had took us to Dujiangyan Irrigation System, Qingcheng Mountain, Leshan Buddha, Mount Emei and Chengdu Panda Base.  Mount Emei was another most worth visit place in our trip.  Most people came for the temples but we came for the scenery.  The place was covered with snow and it was picturesque!  Some steps were icy and slippery so we had to walk cautiously but as it was a private tour, we could enjoy at our own pace and it was a very pleasant day!

We visited Terracotta Warriors, Mount Hushan, Bell Tower, Ancient City Wall and Giant Wild Goose Pagoda, etc. during our Xian leg of the trip.  We were spellbound by Emperor Qin's Terracotta army, but the most enjoyable day among all sightseeing places in Xian was the excursion to Mount Hushan.  The place was just breathtaking with steep cliffs and endless up and down winding paths to different peaks.  The cable car journey was an amazing experience too.  We were glad to have a tour guide coming along, so we could hike around and see the best of the mountain at ease.

Overall, we were very happy with the tour arrangement and we had a lovely trip.  From the first time that I contacted China Discovery, the consultant Wing was very responsive and always attended to my endless questions promptly.  Wing worked back to forth with me on many emails until I was happy with all the schedules and hotels, etc..  The tours ran smoothly and they delivered everything detailed in the itinerary.  The only drawback was we were not very used to the cuisines both in Sichuan and Shaanxi provinces - they were either spicy or in a strong favour and very oily to our liking.  The tour guides had nevertheless expressed our concerns to the restaurant chefs, though it was not easy to change their way of cooking (which we understand).  With door-to-door vehicle pick up and a local tour guide there with us, we felt safe touring around in a foreign country.  If my family ever visit China in the future, we would definitely book through China Discovery again and would recommend others too. 

Apart from touring, my family would like to express our gratitude to China Discovery for their prompt assistance to locate my son's lost mobile phone.  My son realised that he might have left his phone behind in the pick-up vehicle after going through custom at Chengdu airport enroute to Xian.  I frantically called Wing at China Discovery, telling her the situation.  I made another call to Wing half an hour later, and to our relief, she had already located the phone and would arrange it to be mailed to our hotel in Xian.  We were happy to see the parcel arrived safely 2 days later.  The service of China Discovery and Wing's willingness to attend to customers' problems when in need impressed us and had exceeded our expectation!  Thank you!

Wing, sorry that I don't feel comfortable to share photos of my family on your public website.  However, since I posted some travel photos in my facebook (social media account with people I know), I was already asked by a few friends regarding my itinerary and your travel agent details.  I would be more than happy to recommend your company to my friends when asked.

Kind regards,

Ling

Dear Wing,

Once again we would like to thank you and and the whole team: our tour guides - Kevin, Jenny, Johnny, Celina and Candy - and all the drivers for arranging such a wonderful trip to China. Everything went very well and we had a great time. We felt very well cared for by all of your staff. The tour was very interesting and unforgettable. We wish we could stay longer.

We wish everybody good luck and all the best,

Elmira and Nick

Hi Wing,

I had a wondering time at Mt. Hua. My guide, Lucia., is very friendly, personable, and flexible. She guided me and hiked with me through several peaks and took many photos for me. My driver too is very friendly. I am very satisfied with your arrangement and will recommend your service to my friends. In the past, I have used China Highlight and China Odyssey. This is the first time that I have used China Discovery. Now I have another service to choose from when I come to China again.

Thank you

Tat

Hi Wing,

I had a wondering time at Mt. Hua. My guide, Lucia., is very friendly, personable, and flexible. She guided me and hiked with me through several peaks and took many photos for me. My driver too is very friendly. I am very satisfied with your arrangement and will recommend your service to my friends. In the past, I have used China Highlight and China Odyssey. This is the first time that I have used China Discovery. Now I have another service to choose from when I come to China again.

Thank you

Tat

Hi Wing,

Yes i’ve returned from my trip to China.

The cruise was most wonderful. I enjoyed it very, very much. What a beautiful country China is!

Everything was well organised thanks to you.

I’ve appreciated your service very much. What really works well is that from the first moment you were my only contact person in your company. That makes communication clear and fast.

I definitely am willing to recommend your service to my friends in case they want to visit China!

Your service is very good. Can’t think of any improvements.

If I come to China again and need help for a trip i certainly will contact you.

Thank you very much for all your attention.

Kind regards,

Wouter

Dear Wing,

Sorry for taking so long to get back to you.  Below are the comments to the questions that you posted on your Sept 13’s e-mail.  I also attached few photos (large files so I will e-mail the photos in few separate e-mails).         

1.    How do you like our tour arrangements and are you willing to recommend our service to your friends?  The entire tour itinerary was well planned-out and complete, as we got to see many attractions and experienced a new culture and foods.  Also, there was sufficient free time to further explore Tibet on our own. Our tour guide (Dzunju) was extremely knowledgeable and enthusiastic about Buddhism, which is vital to understand more fully Tibetan history and culture. We would strongly recommend your services to our friends and family who would be interest in traveling to Tibet or China's mainland.

2.    Do you have some suggestions for us to improve our service?  Yes, two suggestions: (i) with regards to Day 8 (Lhasa - Gyantse - Shigatse), we suggest to stay overnight at Gyantse to have more time to visit the Palkor Monestary and castle; and (ii) with regards to Day 10 (Everest Base Camp, EBC – Sakya - Shigatse), instead of returning and staying overnight at  Shigatse, we would suggest to stay overnight at Sakya in order to have more time to visit the Sakya Monastery.

3.    If you come to China again, would you like to use our service again?  Yes, most definitely.

Sincerely, 

Winnie

I visited Potala Palace with my family )

Chengdu is a beautiful city (photo with Wing)

Dear Wing Zeng,

Thank you for your warm greetings and I apologize for my late answer. I am still in Tianjin and a little busy. I also met Jennifer Field who was very pleased with beautiful the tour, and the excellent driver and guide.  I had the impression by the name that we had the same driver.

From our side we were very pleased with our tour and the excellent guide and driver. It is hard to suggest any improvement, beside the one hotel on our tour which was not very clean. But this is not your fault.  What I can say is, just keep going as you have been organizing our tour. Or in few words: your service is highly recommended!   We are looking forward to our next tour with you next year. And by the way, do you have additional suggestions besides what I wrote earlier (Dali-Lijiang-Shangri-La-(Lugu Lake, perhaps Tibet)?

All the best

Alfredo

Hi Wing,

We had a great time and thank you for did such a great job.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

The tour arrangements were as requested and everything works out great from the moment we walked through the Chinese custom check point into the general arrival area. Our guide Lily waited for us with our name sign. Lily was wonderful and China a  wonderful place to visit. We like to thank you for such a great trip. Our visit included Shanghai, Yangtze river cruise and Beijing. It was a busy, fun filled trip with lots of wonderful food, shops, cultures and people. We will certainly recommend your services and your company's.

(2)  Do you have some suggestions for us to improve our service?

No

(3)  If you come to China again, would you like to use our service again?

When we come to China. We will definitely be using your service again. It was a hassle free travel from the moment we landed and the min we left your country. Thank you for doing such wonderful job.

David

Dear Wing,

The tour arrangements all went very well and the guides were all helpful. I would recommend your service to friends.

The only suggestion I would make, and this is not a criticism, is that it would have been nice to do one of the legs of the journey by bullet train, rather than flying.  Beijing to Xian for example. 

Our tour guide in Beijing changed the itinerary on our last day so that we went to the Summer Palace in the morning.  He said that we didn't have lunch on this day.  It was only in the evening when we were in Xian that I realised that lunch should have been included on this day.  However it was not a problem and we got something to eat at the airport.

It was an excellent trip although I would not recommend visiting China in August.  School holidays for the Chinese and very hot.  Because of Scott's work schedule in Shanghai it was the only time we could go.

All in all, an excellent trip

Regards

Frances

Hi Wing,

I am so sorry that i am only getting back to you now. You are more then welcome to use my feedback on your website as long as you don’t include my email address :)

We thoroughly enjoyed our Yangtze River Cruise and your services were absolute great and effortless. The cruise accommodated everyone from all ages and genders. My two fathers were fascinated with the Three Gorges dam Project and my Mothers with the luxury and relaxation on the boat as well as the service and evening performances. My baby girl was also well accommodated for apart from a cot for her, I would suggest getting a baby crib for a family who wants to bring an infant.

Thank you so much for all your help and wonderful services and i would recommend this to anyone who wants to experience China, its a great way to see the country and the information is invaluable.

Thank you.

Kind regards

Pippa

Hi Wing!

Yes the tour was really great and smooth sailing! We enjoyed ourselves very much. Everything was well taken care of. We visited other provinces but this tour is probably the highlight of our travels in China! :-)

Thanks for your wonderful assistance! :-)

We hope to join another tour again soon!

Best regards,

Abrielle

Zeng,

Thank you everything was great with the cruise. I am enjoying travel in China very much. I will be going home in two weeks but if I come back, I will look into going to Tibet and yes I would recommend your services. Thank you for all of your help. Feichang gai xie. NVB

Nicolas

Zeng,

Thank you everything was great with the cruise. I am enjoying travel in China very much. I will be going home in two weeks but if I come back, I will look into going to Tibet and yes I would recommend your services. Thank you for all of your help. Feichang gai xie. NVB

Nicolas

Dear Wing Zeng,

It’s great to hear from you and thank you for following up on our 3-week visit to China and Thailand to celebrate our 30th Wedding Anniversary. We’ve just returned and called it our ‘Second Honeymoon Adventure’! The Yangtze River Cruise we booked through you was one of five different things we had planned.

The cruise exceeded our expectations – it was everything described and more. Every day was an adventure in itself. We booked the‘President No 7’– The accommodation was luxurious (we booked a Deluxe Cabin for the extra space), the service impeccable, the food absolutely delicious (with such a wide variety), the excursions amazing (with super guides), and the scenery stunning! I would recommend it to anyone!!!

Just a couple of minor points to help for the future. Our cabin was advertised as having a double bed – it was two singles pushed together!  The sun deck (which was spacious) could have done with more loungers and also having part of it with a canopy for when you need to be out of the sun.

Thank you for the brilliant service you have given personally from the moment I contacted you and through the whole booking (and follow-up) process. Thank you too for helping to make our time of celebration so very special.

I have attached a few photos which I hope will give a flavour to others who are considering a Yantze River Cruise.

Yours sincerely,

Derek

The following picture was shared by Derek.

Derek Couple had a happy Yangtze River Cruise time

Hi Wing,

Answer to your questions:

1. How do you like our tour arrangements and are you willing to recommend our service to your friends?

Very much, you have been very helpful making suggestions in finding best solutions for our route and fast. I surely can/will recommend your services to my friends.

2. Do you have some suggestions for us to improve our service?

I don’t have really any suggestions Well, may be some people would like to arrange their own trip with specific wishes. But I am sure you can deal with it.

3. By the way, our company can also provide online the Yangtze River and Tibet travel services, I hope we have chance to serve you again!

We are planning to come again in mid-September. Would it be possible to send some ideas and then see what would be the best?

4. Do you have some suggestions for us to improve our service?

I don’t have really any suggestions well, may be some people would like to arrange their own trip with specific wishes. But I am sure you can deal with it.

Alder

Dear Wing,

We hope you are doing well!  We are still amazed that we were able to experience your beautiful country!  We so enjoy looking at our photos and hope all of our friends at China Discovery are doing well!

Below is the review I placed with Trip Advisor. I'm a member with Trip Advisor under the name of Trish (one of my nicknames!). I hope the information I provided is helpful and beneficial to you and to our tour guides.  Please let me know if I can do anything more.

Trip Advisor Review:

My husband and I traveled to China for 10 days under the wonderful guidance of China Discovery.  From the initial email to the final day of our trip, China Discovery did a masterful job of providing us with an organized, safe vacation filled with sightseeing, delicious food and new friends!  Wing Zeng planned our trip based on our wish list but she also included many other interesting activities that enriched our trip.  Wing was extremely helpful and generous with our many questions!  In each city, we were met by a tour guide and a driver.  Because of the language barrier, the tour guides -- Andie, Angela, Linda and Sandy -- were invaluable with their fluency in English, their immense knowledge and their attentiveness to our interests and needs.  Plus, the drivers in each city were gifted at navigating the unreal traffic and always kept us safe.  We would definitely recommend China Discovery as an ideal option for travelers who prefer not to be in a huge tour group but who would like a guide for the language and for the knowledge they share.  Highly recommend! 

Thank you again for all you did for us!

Patty

The following picture was shared by Patty.

Patty's Happy Journey in Xian

Dear Wing Zeng

The arrangement was very good. The tour also was very good.

Our cabin was big enough and cleen.

I will recommend to my friend to do this tour.

Thank you very much

Michal& Avi

Fengdu Ghost City

Featured Architecture of Shibaozhai Pagoda

Dear Wing,

Thank you for your email!  Was great to hear from you and we are so thankful we got to meet you in Chengdu!

We had such an amazing experience in China. The beauty of your country and the service you provide is absolutely incredible. Every day, every minute was our favorite!! 

We have been busy with our family since we returned and we are trying to get rested!!  I will definitely complete any survey and I will go online to rave about you, our guides, the sights and China Discovery! 

'Thank you' is not adequate, but, thank you!

Below are photos of the absolute highlights of our trip!  More photos will follow!

Thank you!

Patty

Dear Wing Zeng

We are now back in Sweden after our trip to Tibet. We are very satisfied and the tour was wonderful. Thank you for all your help.

Best regards

Johan Wingborg

Hi Wing,

We want to thank you for our planning our wonderful trip to China. We came back this morning after a very looping night. All four of us really enjoyed our trip. I will write a lot more to you in the next few days but now I have to take a little nap. We were awake all night plus the flight.

9 days is kind of a silly way to see China. Such a big place and so much to see. We all agreed that we will come for more and we want to do it with you planning it.

I think that you said that you would send me a few pics of you. I hope that you will.

Steve

Hi Wing,

No not home yet. Delayed at Shanghai airport due to bad weather in Guangzhou.

I would be more than happy for you to use my email.

Your arrangements and directions were perfect. We would definitely recommend your service to our friends and family.

I would love to travel to Tibet. Maybe we can in the future and we would get you to organise it for us.

Thanks

Veronica

Hello Wing,

I'm am good, thank you. You can use my email and pictures. I will send the pictures in a separate email.

I would highly recommend this tour company. It was very easy to book, there was constant communication before and during my trip and even when one of my flights was cancelled, I was rebooked before I even knew it had been cancelled.

The hotels in Guilin, Yangshuo and Shanghai were far from the main tourist attractions so that could be changed for a more enjoyable experience.

Overall, we had an amazing time! I was pleasantly surprised by how easy everything was and how wonderful of a time we had. I would recommend this company to anyone looking to having an amazing trip around China!!!

Erin

The following picture was shared by Erin.

erin hugged the panda

Magnificent Temple of Heaven

Great View of Li River

Amazing Terracotta Warriors

Hi Wing,

Everything is fine and I hope for you as well.

-      And any travel photos are welcome as well. It will be highly appreciated if you agree to let us put your evaluation E-mail and photos on our website.

I’m really sorry but I would not like to have my family’s photos and contact’s details online. I really share my private life only with family and best friends, I’m not using Facebook or similar. I know, I’m old style…

-      How do you like our tour arrangements and are you willing to recommend our service to your friends?

Yes, everything was fine, Candy, Wally and Linda are great and nice person, we had very nice time with them.

-      Do you have some suggestions for us to improve our service?

First I would add wi-fi in the cars. The restaurant upstairs the porcelain shop near the great wall was terrible!  (no problem but I definitely would never go there by myself). The driver in Shanghai was absolutely nice and friendly but the car needs to be updated.

That’s all, the rest was perfect.

All the best!

Cordiali

Hi Wing

The tour was amazing. We were all very impressed with how it was organised and how knowledgeable the tour guides were. It was one of the most stress free trips as everything was organized exactly as stated on our itinerary. Thank you so much for all your hard work. Will recommend you to friends and family.

-How do you like our tour arrangements and are you willing to recommend our service to your friends?

Yes will definitely recommend your company.

-Do you have some suggestions for us to improve our service?

The only suggestion was our guide (Dave) in Guilin did not arrange bike riding or a raft trip for us as requested he seemed to only want to do things that involved the car. But other than that was perfect. Our favorite guides were Oliver (Great Wall guide) and Bruce (Huangshan) guide.

Cherie

Hi Wing,

Wow!!! You really impressed my wife and the Prins's today when you called Vivian to ask about us. She was really surprised too. I really appreciated that.

Vivian is a very good tour guide. She speaks excellent English and knows a lot and is very nice. We are very pleased with the hotel and EVERYTHING.

Thanks for everything,

Steve

Hello Wing,

Sorry for my late reply. I wanted to thank you all your assistance on this marvelous trip you made for Louis , he was very pleased and enjoyed his time in Chengdu.

Thank you for the invoice as well.

I´ll see if he can share some pictures with us since it´s him who lived all the experience. I will ask him too to make the Trip Advisor comments and all the evaluation, e-mail and photos on your website.

Take care!

Best.

Tam

Hello Wing,

Everything went well, thanks.

David

Hi Wing,

Sincere apologies. Our internet connection was lost over Easter as a truck ripped out our cable and it has taken some time to get connected again (Easter is a big holiday here, as I think you will know). But as you see, it is fixed now.

Answers to your question:

1. Have no photos to give you as I don't take photos when travelling, unlike most people, I know.
2. I am just so impressed by your service, it is truly excellent, and have already recommended this to my friends. I have travelled to China many times now, and have never had such a good experience as we had this time with your organisation.
3. As I say, it is a truly excellent service, so the suggestion I have is a minor one...not a criticism at all, but we all would have liked to have had more protein options for dishes for lunch...chicken/pork/fish. But this does not detract from the experience at all...it is a little thing thing that I mention here.
4. We would certainly call on you again, for we do intend to visit China again

Regards!

mz

Hello Wing,

We enjoyed our trip to China.  All the guides were very punctual and took care of all the details which took the load off my shoulders.  They were very professional and I would recommend you to my friends.  The pricing was not cheap but reasonable.  I have a couple of suggestions.  1. the evaluations each guide have us fill out should be given to us online to complete at a later time if you are interested in the most truthful feedback. 2. at the beginning of the Yangtze river cruise in Chongquing, give the traveler the choice of using a porter.  We were fine to roll our own luggage but the porters just took them and wanted a tip and we had just run out of small bills and only had $100's.  3.  It would be nice to have an itemized breakdown of the costs.

Thanks again. There's so much to see in China. Hopefully next time we will be able to see different areas/cities and spend more time.

Lucy Yu

Hi Wing,

We got home late yesterday and have lots to catch up on.  

I don't have time for a full evaluation now but in short, we had a wonderful time. The guides were all very nice, helpful, prompt, and informative. Johnny was by far the most informative guide. He was exceptional! As you promised, the guides and drivers were all non-smoking and we thank you for that!!!

I have lots of amazing pictures that I will send to you. I need to catch up on work right now but will get back to you next week.  

You did a wonderful job planning this and all in all it was a fabulous trip. There were just a few mishaps but many more good things than bad and the mishaps were taken care of.

Thank you again,

Linda

Hi Wing 

I'm back in Shanghai. My trip went well and Thank you for organising everything.

I will give my work colleagues your details if anyone wants to go on a trip. 

Thanks again for everything.

Kind regards. 

Zindi Chungu

Sorry about the late reply. Just returned from my trip.

Arrangements were great. I would recommend your service to anyone visiting China. I cannot think of any improvements needed at this time.  I really enjoyed my trip with your group.

Jon Pomeroy

We have just returned from our in China, thank you for making this a memorable and amazing trip! Ms Wing was wonderful at assisting us and our tour guides especially Kennedy in Guilin was awesome! I will recommend this company to anyone and rate you 5 star! Thank you again for a wonderful holiday!

Marianne Dixon

Dear Ms Wing,

First of all I new ma'af can answer your email in connection with the disaster, accident my son while cycling in order homestay programe in Pare, Kediri, East Java. so that the back of the china we went straight to jogyakarta for weeks indecent to take care of him.

Overall, the trip tour was very interesting and memorable. For an alternative tour, what if there was also a section to the traditional market / stret market, where there can be an affordable price.

once again thank you for your help on this trip, hopefully China Discovery could be bigger and better.

BR/Djoko

The following pictures were shared by BR/Djoko.

BR/Djoko Visited Forbidden City in Beijing

BR/Djoko Visited Great Wall in Beijing

Dear Wing

Tom and I are home safely after a wonderful trip to China, although I got sick after leaving Xi'an. You did a great job planning the itinerary and making sure the guides arranged gluten free meals. The guides worked very hard to explain my allergy to chefs and I really enjoyed delicious food. I have specific feedback for you to help you in the future.

Beijing - We were sorry that Albert was sick but happy that he was considerate and did not want to infect us. And Marjorie was an excellent guide. She was friendly and had a lot of good information that she shared. We are glad that we chose the optional dance show. It was wonderful.

Xi'an - We loved the high speed train! The Sofitel was the best hotel we stayed at. Waldener was a good tour guide who had a lot of good information.  Guilin - We did not think the Sheraton deserved to be a 5 star hotel. We enjoyed the cruise on the River Li to Yangshuo. Smiley was our favorite guide. She was warm and friendly with a lot of local knowledge.  And she was a lot of fun. We really enjoyed her. This area of China was very different from the big cities and was great to experience.  The ethnic minority show on the river was breathtaking - we loved it.

Chengdu -  Seeing the pandas was such a joy!  It was the highlight of our trip. 

Shanghai -  This was a very interesting city.  We had a lot of interesting experiences.  Vivian was very sweet and a good tour guide.  I am glad we finished out trip with her and not Nancy.  It left us with a good feeling.  I was pretty sick in Shanghai but still enjoyed it.

All in all it was a very nice trip and I have already recommended China Discovery to friends who want to go to China.  We appreciated all your hard work in making great arrangements.  Thank you.

Dr. Barbara

Hello Wing,

Well we all found the tour very satisfactory in every respect including the sunshine( most days) . I think it might be useful to give one more idea about what to expect on the train. Thankfully we left our main baggage in the Radisson Blu so we had no problem. Also it possible it's more comfortable beyond row 1 on the train. 

Yes indeed it was a great tour and we loved the hotel chosen. We might see you next time.

Best regards!

Bill

Hi Wing Zeng,

We arrived back home in Germany yesterday. We had a very good cruise :)

1. How about your tour arrangements?

It was great! Everything was fine!

2. Are you willing to recommend our service to those who would like to come to China ?

Definitely, yes.

3. Your general opinion on us?  

Super ship, nice cabins, nice and friendly staff. Good program and very good food. It was a bit unfortunate that there was no free wifi. We would have liked to leave the ship while it was designed to do guided tours, in which we did not want to participate.

4. What will be your suggestions regarding how to improve our services?

Free wifi! The possibility to leave the ship for tours on your own.

5. Frankly, our company can also provide online the Yangtze River and Tibet travel services, I hope we have chance to serve you again!

If I travel again to China I will definitely consider this.

All the best and happy spring festival,

Julia

Hello Wing,

Sorry for my late response. I am really busy these days sorry.

1. I am really happy with the tour arrangements. All days have a full program which is really good to see a lot of things in a few days. Because of a lot of driving between the destinations we had time to rest. I like to see many things on one day and the tour at Emei Shan from early morning until evening was not to heavy for us. We like to see the summit and the temples on half way. All in all I can warmly recommend the tour to everybody!

2.  Yes, I’m willing to recommend your service to those who would like to come to China.

3. I was really happy with the service of Wing Zeng. She answers me really fast and answered all my questions in advance detailed. The driver was a good driver. We feel save and the car was comfortable for two persons. Our guide was competent. He speaks a lot about background information and not only about things which I can read in a travel guide.

4. I have nothing to improve. I just like the day at Emei Shan summit and the temple tour on half way even if the guide said it is too much. For us it was perfect (we are between (20 and 30 years old) just in case if other persons do not want to do so many things in one day.

I hope I answer the questions as much detailed as you want. :)

If you need anything else from me, please let me know!

Happy Chinese new year soon,

Best greetings,

Jana

Hello Wing Zeng,

I have to say sorry that I answer you so late. But sadly I got sick directly after arriving in Shanghai.

Thank you very much for your nice present which Kevin gave to us. I feel really sorry that the hotel does not give your nice present to us and that we are not at our room when you arrive at the hotel.

I was really happy with the whole trip and the organization around operating by you. Thank you very much for this organization. For us it was not the last visit in Chengdu. We hope that we can come back soon.

Hope to meet you one day,

All the best for you!

Best regards,

Jana

Hi Wing,

Everything is good. Thank you!

To answer your questions:

1. The tour is well arranged.

2. We will use your service again and recommend to other friends.

3. In general, I think you did a good job!

Best regards,

Tracey

Dear Ms. Wing Zeng,

Thank you for your e-mail and reminder. I am well prepared and looking forward to discover Guilin and it's surroundings!

Your contact number is well noted! Thank you.

Many thanks,

Peter

Hi Wing.

I'm glad to hear your grandfather is feeling better. It's always tough when someone you care about is sick.

I have a fabulous time in Zhangjiajie.

I really appreciated that Lucy was able to ove things around to accomodate the glass bridge.

I don't have any complaints or any suggestions for you. I am fully satisfied with the trip.

Thank you for asking.

Melody

Dear Ms. Wing,

As requested please find the survey replies:

(1) Ms. Wing, our travel consultant, was very professional and handled all our queries with patient and guided us properly to ensure a smooth trip.

(2) The car and driver at both cities were very comfortable and helpful. Special thanks to Mr. Shu, our driver at Beijing, for the lovely gift he gave us.

(3) I will definitely recommend your service to anyone planning a trip to China.

(4) Very professional service.

(5) Some of the places recommended were purely for locals and could be skipped. They did not have dual languages and were too crowded. Kindly recommend places popular and oriented to expat tourists only.

(6) If I come to China again, I would like to use your service again.

Regards,

Jaideep