Shirley Yang - Our Professional China Travel Consultant

Hi Shirley,

Thank you for checking up on us. We just arrived in Shanghai. The Wulong tour was lovely. Jim and the driver was very communicative and welcoming. Everything was good.

Best,

Grace

Hello Shirley,

Thank you very much for arranging birthday cake for my husband.

Appreciate for your kind assistance for our trip.

I will continue to use your service for my next trip to China & will recommend your service to my friends & relatives.

Lim

Hi Shirley,

Thanks for the tour, and the itinerary that you planned for us was very comprehensive and detailed. We enjoyed it very much. The tour guide was also very friendly and experienced. He followed your itinerary closely and brought us to all the sites and explained in detail. He also recommended and brought us to enjoy some of the local cuisines during lunch.

Overall, we are impressed by the excellent service, reliability and quality that yourself, the tour guide and the driver has provided us. We would like to visit China again and we will not hesitate to engage your services again. Thank you!

Regards

Chun How

Hi Shirley,

I'm writing to provide some feedback on our recent Xian and Beijing trip that you put together for us.

We travel a lot, in the past year to Japan, New Zealand, China, Turkey, Africa, China, and finally this Xian/Beijing trip. I bring this up to highlight that we deal with a lot of travel professionals. You are easily the best travel professional we have dealt with through all of those trips. My wife, who happens to be Chinese asked me to make sure to keep your contact information for future China trips, with the intention of replacing the China based agent her brother usually uses for our trips.

Please let your manager know that we would probably not have used your company if not for you. Bamboo Travel is new to us and in a foreign country, so we had doubts as to what to expect. Your service was excellent from start to finish which really gave us confidence in your company. We had a little bit of an unusual itinerary and some constraints related to our other China travel prior to this tour. You were able to work through all of our issues with fast responses to our questions.

You also went what I would say was above and beyond expectations. The final example of that is a friend in the US was shipping some things to our hotel in Beijing for me to bring home to her. I contacted you to confirm the hotel name before they shipped the items, expecting I would then have to figure out the shipping details. Your reply not only confirmed the hotel, but you provided the shipping info in both English and Chinese, which saved me the hassle of trying to figure which address to use. Not a huge thing, but it's those small things that add up to a big difference in customer experience.

Thanks again for everything!

Xian:

Our guide was Waldner and we liked him from the start. We were just coming off another tour with another company which had maybe the best tour leader we've ever had. Even though we were always comparing Waldner measured up well. He was great at explaining the history of places we visited as well as answering our cultural questions. The restaurants/food were very good. He and the driver also modified the itinerary somewhat to optimize the driving based on our arrival and departure times and locations. We liked the hotel in Xian. The car (van) was very comfortable. Waldner also helped arrange tickets for a night show for us.

Beijing:

Pickup was great; even though we got in late the guide that picked us up was there and actually met us at the track. Cindy was our guide and we really liked her also. She is very knowledgeable and willing to answer (a lot of) questions. This was my 3rd time in Beijing and it was amazing what a difference having a good guide made. Cindy and the driver also modified the itinerary to optimize the driving. She also helped us book tickets to two shows, one of which was not on your list of optional items (Lao She tea house). Cindy was concerned about us ordering a cab so she stayed at the show to make sure we got back to our hotel ok. The restaurants/food were very good. The hotel was good but not great; for example we had hot water issues every day, and when I went to pick up a package that was shipped to me they just left me to dig through a pretty large pile of packages all addressed in Chinese.

To wrap up, I would rate the overall experience of looking for a trip, picking a company, and traveling 9.5 out of 10. Shirley, your service was 10 out of 10.

See you next trip!

Terry

Hi Shirley,

Yes now we are at Home in Italy, we had a wonderful holiday in Cina and your contribute was important for us.

Thank you Shirley we raccomanded your agency to our friends when they will go in Cina in the future.

ciao

Luciano

Hi Wing Zeng,

Thanks for your email. I really enjoyed the trip. I prefer not to share my photos. I’m really sorry for that. My feedback of the trip:

The travel consultant of your company is fast enough and patient to answer.

The tour arrangement was perfect. Selection of hotels, itinerary and restaurants recommended by tour guide were good & comfortable.

You are a trustable and experienced tour organiser. I will recommend your company service to my friends & family.

I didn’t find any situation made me uncomfortable during the trip. So I don’t have suggestions.

If I come to China again, I will choose your service again.

Best wishes to you and your company.

Thanks & regards

Subramaniyam

Hi Shirley,

Thanks for all the good arrangement. Special thanks to Jessica for taking good care of us. She made a very memorable Huang Shan trip for us. The accommodation and transport arrangements were flawless. Looking forward to have my next visit with you all.

Thong

Hi Shirly,

Sorry for replying so late. I loved the tour, I had a really tight schedule and I still was able to see every landmark I really wanted to see, I’m so grateful for that, it was really convenient. The accomodations were amazing, the best hotels I’ve stayed so far. The sights are lovely, I really loved the Rice Terraces, the place is so quiet and peaceful, as well as Guilin, which was specially romantic at night. Peter was really caring and tried answering all my questions, he was really helpful during the tour and I really liked how friendly he was, even though I was traveling alone he made me feel comfortable at each step. I’m really grateful that he even got into the AirPort with me to help with the check in. The driver was also really polite and profesional. In overall, everything lived up to my expectations and i’m so so happy that you could give me such an amazing trip ending.

Peter also give me recommendations, I’m still craving those dumplings he recommended me they we’re so good!! I still haven’t checked the camera pictures but if you want to I can also provide you some.

Sara

Shirley,

我们回到香港了長江三峽加重庆遊整體順利完美结束了. 多謝你的安排世纪号很棒!

Mooichin

Hi Shirley,

Overall. It was a good experience.

First impression on the pier in Chongqing was shocking. It was not suitable nor safe for elderly and passengers with reduced mobility. Fortunately, one of the staff noticed and assisted us with the long stairs down to the ship and also with the checking process.

The ship may have seen its glory, but it was well maintained. Room was good. TV programs in the room were limited, no English program. WIFI was only available in the area near reception and weak. Food could be improved particularly for western food options. Vegetarian might also find it limited.

Itinerary was standard. Organization of excursions was efficient. Local English guides were very good.

Personally, what impressed us most was the staff. They were very accommodating and caring that made the trip much more enjoyable. The guest relation staff helped my friend who has reduced mobility. The restaurant staff assisted us with the food.

When you have a chance to provide feedback to Yangtze Cruise management, I would appreciate it if you could please pass our gratitude and recognitions on the warm welcome as well as above and beyond assistance we received from Yangtze 3 Cruise staff particularly Selena, Vicky, and Swallow (I think her Chinese name is Wang yen).

Theodore

Hello, Shirley

First, I wanted to thank you for your assistance in planning our trip to China these past few months. We have exchanged many emails and your support and suggestions have been essential to our holiday.

Second, we want to highly recommend Lyla as a guide in the Guilin area. She went above and beyond for us and demonstrated great depth and breadth of knowledge about numerous topics. We asked many questions and she was very thoughtful and informative with her responses. She was also very conscientious and always made she we were comfortable and prepared for the daily activities.

We cannot recommend her highly enough and we hope other English-speaking tourists are fortunate to have her as their guide.

Thank you,

Heidi

Hi Shirley,

Me and my family were very pleased with the cruise.

Service level was excellent, staff very helpful. Rooms and food did meet our expectation. Enjoyed the selection of VIP dining room.

Eric

Dear Shirley,

We both enjoyed the cruise very much. I thought we would be having some free time but the entire cruise kept us quite busy. I have to say that I was initially quite worried as this is my first cruise but the whole journey was calm and smooth so I really did not suffer any bad effects during the entire cruise.

We joined 3 optional packages which were the 3 Kingdoms On Fire, White Emperor City and the Ship Lift. All of them were well organised and despite the rain during the visit to the White Emperor City, all of them were very enjoyable. Because of the 3 optional tours that we joined, we were also given a free visit to the ship's Captain's control room worth CNY 100.

We are very happy with the good service and communication provided by you during the pre-tour, purchase process and clear details provided making us confident to travel to Chongqing without joining a group tour from Malaysia. The ship staff were quite surprised that a Malaysian senior couple were travelling on their own as they used to receive a lot of Malaysians on group tours not privately.

We would like to express our utmost appreciation to you for making this cruise a memorable experience.

Thank you & best regards

SK Then & VS Lee

Hello Shirley,

Thank you with your help for the trip so far. The cruise was wonderful!

Heidi

Hi Shirley,

everything went very well with our visit. Lily was great, and took the time to make sure that we had what we needed, enjoyed our stay, and didn’t have any problems. She made herself available after hours to help us get into a show, for example. I also wanted to mention our driver Men, who was very helpful, friendly, and drove safely. I was very pleased with the service that you, and your people, provided to us. Thanks again!

Fred