Rita Jiang - Our Top Travel Consultant & Customer Service Manager

Dear Rita,

First of all, I wish to apologise on my late reply. We just returned from Guiyang last evening after extending our stay on our own in Chongging and Guizhou after our cruise ended. Here's my reply to your survey.

1. We did not take any tour arrangement but the group enjoyed the cruise booked through you.

2. For the cruise, I am willing to recommend your service.

3. None suggestion.

I wish to thank you for your patience when booking the cruise for us, especially when arranging for payments, which did not go through smoothly due to typo error first on our part and then the bank's part.

Kind regards

Guat Keng

Hi Rita,

Thank you for getting back to me so quickly. You and your team have been outstanding! The guide, Liz, is wonderful, and the driver is great! It turned out to be a beautiful day today and the scenery is spectacular. We’re really glad that we added this to our itinerary. Thank you for the gracious offer of dinner. Liz was very accommodating!

By the way the guide Sunny, in Dali, is very good as well as her driver! We’re really impressed. The transportation is outstanding!

Thank you again and feel free to use my comments as a promotion of your business.

Rocky

Hi Rita,

Activities generally wonderful. Hotel Sunshine accommodation was Ok. Service staff was very helpful. All guides were great. We really enjoyed them. Ellen was helpful, knowledgable, and thoughtful throughout our journey. Local experience was excellent. Driver was thoughtful. Difficult driving environment was always safe.

Bibiana

Hi Rita,

We loved our cruise. When I get back to the US in November, I'll reply with my answers and some photos. Thank you for all your help.

Gala

Hi Rita,

Thanks!

Greatly appreciated your assistance.

Jessie

Hi Rita,

Thank you for all your help! You’ve been amazing.

Stefan

Hi Rita,

I already visited the grottoes, Zhangye is super cold now.

I would like to know if you also have trips to another countries in Asia?

Emilse

Hi Rita,

Anonymity

Dear Rita,

Thank you for your concern, at the moment we do not have the full diagnosis yet. We enjoyed the trip very much and are very happy with the services from all the guides and drivers. Will give you a more detail evaluation in due course.

Best regards,

KC Lum

Good morning Rita,

That’s excellent news, thank you! Evan is exceptional, his English conversational skills is top-notch, we are really enjoying his company. The next 2 days will be most enjoyable and memorable. Thanks so much, Rita.

No need to apologize for Danny, he wasn’t bad, I tipped him and the very nice driver, 小賈，as per your agency’s tipping guidelines. In contrast, Evan’s communication skills are extraordinary, even better than an English-language guide in Beijing who took us to 慕田峪及紫禁城和故宮博物館，we LOVE Evan!

Louie and I had a remarkable day with Evan, our driver, 小溫，is a safe, steady and cautious driver, the SUV is roomy and comfortable to ride in. I wish to thank you for: 1) lunch 2) upgrading our hotel to a 4-star establishment, and 3) the cute panda bear souvenirs and the fans. You’ve done an excellent job, coordinated our entire itinerary including logistics for the transfers. Well done! We’ll happily write a glowing review of our private tour with China Discovery, once we are back in Toronto, on October 3, 2024. Thank you again !

Best regards,

Julie

Hi Rita,

Finally I have had the time to write our review that you can find attached here.

We are also sending you our opinion on the guides and some photos.

I hope everything will be well for you.

We thank you very much for all and we'll certainly contact you again for our future trip to China.

Warm regards.

Ausilia and Cesare

Hi Rita,

I had a wonderful day visiting the Great Wall and city center. It was a full on site seeing and learning. Adrian is a source of information and most importantly good guide with a sense when and what to do to make me feel comfortable.

It was a tough day but I enjoyed it.

At the end of the day, as I had an issue with my boarding pass, Adrian helped me navigate airport service and Air China check in. Without him I would probably ended up with lost baggage.

Thanks again,

Darko

Hi Rita,

Love the tour for Dazu, than you Rita.

Barbara

Dear Rita,

Thank again for helping us. Edwin will do it, when he is returning home(He will return home on the end of september.

Regards

Handreas

Hi Rita,

Goodbye!

Meng

Hi Rita,

It was pretty well arrange and the adjustment based on actual situations is much appreciated as it makes the trip smoother. Lorna as tour guide was great and well verse on the history and interesting stuff about the places we visited. I am willing definitely to recommend your service.

A bit more suggestions on "off the beaten path" places will be good.

Joel

Dear Rita,

I am very satisfied with tour arrangements. I have recommended your company to many friends/relatives.

Overall, we are very happy with the trip. Our driver Ms Liu was a very pleasant & careful driver. I highly recommend her.

Mona

Hi Rita,

As my trip is coming to an end tomorrow, I would like to express my appreciations to the following individuals who had made my trip possible and memorable.

1) Ms Rita Jiang for helping me to plan my itinerary from scratch and in my budgeting.

2) Mr Wine Wang for being a friendly driver-cum-tour guide in Kunming.

3) Mr Andy Wang for his untiring driving from Dali to Lijiang and Shangri-La for sightseeings.

Both Wine and Wang speak good English and are knowledgeable about sightseeing attractions and local authentic food outlets. I would definitely recommend them to any of my friends and travel buddies from around the world who speak only English.

Last but not least, thanks to the Government of China for granting 15-days visa free entry to China for tourists who hold Australian passports, among many other countries. It’s timely to open up China to the world to see for themselves a modern China blended in with history-rich ancient cities, towns and villages in multi-minority communities of Yunnan Province from a tourist perspective.

Once again, thanks to Rita and her team.

Best regards,

Ping

Dear Rita,

My husband and I were on the 13-Day Beijing/Xian/Guilin/Zhangjiajie/Shanghai Tour with China Discovery from 15-27 May 2024.

Overall, we had a wonderful time on our trip.

Organisation

Everything went very smoothly, just like clockwork.

Guides

In each city, on our arrival we were met by our guide who took very good care of us.

Our guides were: Beijing- Andy; Xian - Grace; Guilin - Peter; Zhangjiajie - Nina; Shanghai - Jeff.

All the guides we had were knowledgeable about their city, its history, and culture. They were also friendly, and flexible in accommodating our requests and also showed their professionalism by always being on time in the morning and during our time with them, they were always helpful, patient and understanding.

I would like to mention that 2 of our guides (Andy in Beijing and Peter in Guilin) were excellent. Their English was fluent. It was also obvious that both took great pride in their work.

Peter was very earnest, and very clear and systematic in his explanation of what we would see and do in the places we visited and he was also extremely helpful.

Andy was the best guide we have ever had. In addition to the qualities mentioned above, we found him very energetic, enthusiastic, lively and with an amazing sense of humour. He was very flexible and really went out of his way to accommodate our requests, for example, to visit a place which was not on our itinerary, but which both of us wanted to see - a Catholic Church associated with Matteo Ricci. He knew interesting little areas and eating places to which he took us for local food and snacks. He even got us some snacks when he thought we might need some sustenance. We had interesting conversations with him and it seemed more like we were spending time with a friend rather than with a guide we had just met.

Nina, our guide in Zhangjiajie, was very sweet. Her English was not as fluent, but she was very caring, helpful, very patient and kind especially when we had to negotiate all the steps up and downhill in the mountains. She was always very concerned about how we were faring, even in the type of food we enjoyed when we told her we just wanted to try the local food.

Transportation

The cars we travelled in were very nice, clean and comfortable. All the drivers, besides being very helpful, especially with our luggage, were also skilful drivers who conveyed us safely through, often, very heavy traffic.

The express speed train from Beijing to Xian was an enjoyable experience. The train was very comfortable, and the toilets were very clean.

But the 7-hour journey on the high speed train which stopped at all the stations between Guilin and Zhnagjiajie was less comfortable.

The train itself was fine although the journey was long.

For one thing, there was a man just behind me who talked very loudly for hours on his mobile phone. I could not change seats because the train was quite full.

Then, there were 2 people quarrelling at the entrance of our compartment when we were trying to board the train. They blocked the entrance and refused to move until someone in charge of the compartment screamed (right next to my ear) for the security guard. We had to literally bulldoze our way into the train which was about to leave.

Hotels

The hotels, besides being grand, were clean, comfortable and had all the amenities we needed. The one in Guilin had a fantastic view.

In general the breakfasts provided by the hotels were also excellent.

Sights

We think China is a very beautiful country with so much history, culture and nature to enjoy. Being on a guided tour, we had less contact with the ordinary people than we would normally have when we do a free-and-easy trip. But, all in all, we had a great trip and we would like to visit China again.

So we are thinking of going to the following places sometime in October 2024, after the Chinese National Holiday in early October.

Thank you.

Loh

Hello Rita,

Some of the most incredible sights I have ever seen are on Day1 & Day2.

Nothing was too much trouble for Bree. She took us to quiet places when we needed a rest from the noise.

We only ever waited a few minutes for our driver. He was good.

Jones

Hi Rita,

So sorry for the long delay, I am still travelling and haven’t been on the laptop so much.

Very good tour, very happy with all arrangements. I am willing to recommend your service to my friends who also have an interest to visit China.

Thanks

George

Hi Rita,

Thanks for all the arrangements made and also compliment to the professionalism of the driver throughout the trip.

Cheers

Cheng

Hi Rita,

都满意，没有意见。谢谢您的安排。

Fatt

Dear Rita,

Thank you for the tickets. They seem to be ok.

With best regards

Markus

Good Morning Rita, feedback as follows:

China Discovery tour of China

Tour dates: 07/30/2024 to 08/10/2024

This was a private tour, Guide, Driver and me. I chose a private tour as opposed to a group tour to be able to enjoy and immerse myself in all that visiting China has to offer. I contacted 2 other private tour companies with the same requirements asked of China Discovery. China Discovery, Rita, was the first to respond to my inquiry. A detailed itinerary was provided by Rita for my review and discussion.

Beijing, Xi’an, Lijiang, Shangri-La, Guilin /Yangshuo

Great Wall, Forbidden City, Terracotta Warriors, Ancient City, Jade Dragon Snow Mountain, Blue Moon Valley, Naxi Village, Shigu Town, Songzanlin Monastery, Pudacuo National Park, Li River Cruise and Reed Flute Cave to name a few sights.

3 High-Speed Train rides, 1 flight all arranged by Rita. Guides were a big help in teaching me how to navigate and understand the train stations.

All the hotels were great and choice of restaurants around hotels were good.

Visiting China was a retirement goal, and my expectations were exceeded. I recommend a private tour for touring China.

China Discovery, Rita, along with my guides, Andie, Waldner, Li, Aten and Daniel and the drivers were great. Communication was good, and the historical knowledge of guides was impressive. The effort by the group is second to none.

Hi Rita,

We’re sitting in HK airport after the most amazing and fantastic trip. Thank you so much for arranging everything, it went as smooth as clockwork. Frenetic and non-stop, we have seen some of the wonders of the world, all made possible and enjoyable by your amazing team! I will write when we get home in two days, just wanted to say a huge thanks.

Ashley and girls!

Hi Rita,

So sorry for my late reply, I’m finally back home. I just wanted to say a huge thank you for organizing my tour, you were just amazing and I had the most fantastic time. Ben was absolutely amazing as well. And thank you so much for my beautiful gift. I hope to come back to Chengdu again, I did not have enough days there, and I would book with you again. Can you please pass on my thanks to Ben as well.

Kindly

Danielle

Hi Rita,

The tour arrangements have been amazing. Everything is very well planned and made our tour very relaxed. Isaac, the tour guide, has been great and is very flexible with our requests. We will definitely recommend your company to our friends who are planning a visit to China.

Thank you

Chester

Dear Rita,

Back in Sydney at last!

The tour ran very smoothly and provided some special insights into the history, life and scenery of Inner Mongolia. We were met at the Hohhot Railway Station on time; the itinerary was full but manageable and unfolded as promised; the hotels were clean and comfortable; and our guide (Cherry) and driver were fun company and made us very welcome, despite the obvious language barrier. The only minor hiccup was that our tour started on a Monday and was meant to take in the Inner Mongolian Museum that first day, but museums in China are generally closed on a Monday. However, we were able to rearrange the last full day of the tour to fit in the Museum, which is well worth visiting.

I am happy to recommend your service to others.

Cheers,

Anonymity

Hi Rita,

I just came back for aaall my trips. Thank for this GREAT trip.

Marisol

Hi Rita,

Yes that would be amazing. Ben was an excellent guide and I enjoyed the day very much. Ben's English is perfect and explained things so well.

Thank you

Danielle

Hi Rita,

Hi Rita,

Yes, we are safely back in Shanghai. Once I’ve had a chance to sift through the photos, I will send you some of the good ones.

Josh

Hi Rita,

We very much enjoyed our tour. The guides, Hu, Wendy and Timo were on time every day and eager to assist us in any way possible. We had a mixed group of English and Chinese speakers, so the guides were patient in explaining to both groups as needed. They were also flexible to adjust to our needs.

The accommodations and meals were top notch.

The drivers in each town were also very professional and courteous.

I would recommend your service to anyone who would like to visit China.

Joe

Hi Rita,

The tour arrangements were excellent. All connections and meetings with guides went perfectly.

I would recommend your service to others with an interest in China.

Cheers and thanks….and I may book another tour next year!!

Wilson

Hi Rita,

The tour was excellent. Kevin was the best tour guide we could've asked for!

Best regards,

Smriti

Good morning Rita,

We have very good time in China from 01/06/24 to 19/06/24. But it is a little bit exhausted after hiking through ZhangJiaJie. The best of all tour guides are Linda and Peter. These two tour guides show their ability to communicate with us. They care and respect us. In overall I would recommend China Discovery to relatives and friends for any upcoming China tour. We are happy for China Discovery to use our photos.

From Chris Vea, Sydney Australia

Hi Rita,

Sorry for the late reply.

Yes, I enjoyed my trip to China very much. The tour guide and driver are amazing and very professional.

Thanks to them, my trip with my family has been very pleasant and this made us wanted to visit the other parts of China again

Please see below my comments.

The tour arrangement was good and adequate pace for our family. I would definitely recomment your service to my friends and family who wished to join a more private tour in China.

Perhaps can add on services to recommend dining places (and assist to make reservations) prior to the trip as there are limited platforms outside China for us to make reservations. For me and my family, we take our dining seriously and would like to enjoy local food. We enjoyed our time, especially in Xi'an, as our guide brought us to places she has patroned for food and went extra miles to recommend good dining places in Xi'an. We love her recommendation.

Thanks and regards,

Finn

Greetings Rita

We are now back in Hanoi after a very enjoyable China Discovery Tour.

It all worked very smoothly. Your tour guides were good and well informed.

Regards

Ted

Hello Rita,

Yes we are home safely after an enjoyable, busy 3 weeks travelling around China.

Thank you for putting together such an interesting tour. The time passed so quickly. Had we not been on a 3 week time line I would have added a rest day every 3-4 days. That would have been a good addition.

The hotels were all lovely. I liked those that had a bath best, because after an energetic day walking, one could soak the muscles and rest for a while.

We loved travelling in the trains. Thanks for organising the comfortable upgrades.

I am glad our guides met us at the stations & dropped us off though. The stations are huge and finding the right platform was made easier with the guides help.

We had minor problems.

1. Shanghai- There are 2 exits and we went to the wrong one. However we rang the guide and then we found one another.

2. Another, was when we missed the transit sign & walked the wrong way following the crowd. Fortunately Bruce noticed & helped us get to the right place so we could get the connecting train in time.

3. My seat was already taken on one of the trains. I was advised by the conductor to walk through the train to carriage 8, get off, and get on again. There were 2 trains joined together. I wasn’t sure if the train would wait for me as they only stop for a minute! Fortunately the staff were very helpful getting me off, and getting me on again. They seated me next to Bill.

The tourist attractions we visited were outstanding. Everything we saw was worthwhile. We loved the spectacular Stage Shows.

We loved the cruise. We made new friends, had a lot of shipboard fun. The concierge and other staff were lovely.

Our guides were friendly, helpful and really good company.

We are happy to see how well China is going with trains, stations , roads, housing. National Parks and environmental protection. Good job!

We would recommend your Tour Company should anyone ask . We were very happy with everything.

All being well, we will return to do the other half of the original trip.

Here are some happy photos from Our enjoyable time visiting China.

Yours sincerely.

Carol & Bill

Hi Rita,

Sights, tour guide, and transportation were excellent. Food was good, we just prefer western.

Jean

Hello Rita,

We are in transit in Beijing airport, on to Hangzhou.

The whole trip went very smoothly.

All transfers by plane and train on time.

We enjoyed our trip.

Will give you feed back when we return to NZ.

Thank you for all your assistance.

Cheers.

Jee

Hi Rita,

Nina was helpful, considerate, kind, knowlegable, a very nice person.

Bibiana

Dear Rita,

Finally some good news for you.

We reached mount Everest base ,and found a good accomodation with own bedroom , toilets and good hotel.

It is called Rongbu hotel and run by the monastery.

I had to pay 240 yuan extra.

Being an elderly man I like my privacy.

The hotel also has oxygen supply just like the trains.

So next time book this place for future guests who are prepared to pay for privacy.

Regards

Dr Thomas

Dear Rita,

We have just arrived at our next destination in Thailand, and our Malaysian friends have arrived back home in Penang.

Thank you so much for all the arrangements, which was initiated over 4 years ago and disrupted by the outbreak of Covid 19. I am especially thankful that you have accepted my frequent request to add additional participants which eventually increased from 2 to 4 to 6 and finally to 7.

The tour itinerary was very comprehensive covering not just Tibet itself but also the two cities where Tibetans have strong influence, namely Xining and Shangri-La.

The only regret we have is not being able to take the train from Xining to Lhasa as this was to be one of the highlights of this trip, but the flight between these two cities was an excellent one with a beautiful view of the snow capped mountains.

I would certainly recommend China Discovery to anyone who would wish to visit China, especially the Tibetan region.

Thanks again.

Best regards,

Aki

Hi Rita,

Thank you for the arrangement last time, my family had great times.

Susi

Hi Rita,

Apologies for my delay in responding. We only came home last week and have been busy with work getting back up to date.

We had a fantastic tour. David was an excellent guide. He was very knowledgeable about the area and responsive to our needs. He helped us with recommendations for food and shopping and we really enjoyed his company for the 8 days. He knew when to give us information about the area and also when to give us some space and quiet to enjoy the views.

The itinerary suited everything we were looking for. David also adapted it to the weather for the best views and experiences and arranged extra stops, at our request. We couldn't have asked for a better tour or guide. The driver and car was also excellent, very clean and comfortable. The hotels met our expectations and were really well located. Overall the tour exceeded our expectations and I would be happy to share my experiences anywhere you would like me to. I'll send on some photos separately this weekend that you can use as you wish.

In terms of any suggestions, it is just to give some extra information before your guests travel, as many things are quite different in China than in Europe or the USA. I suggest giving the following advices to clients when they book the tour:

• Bring a small backpack to carry snacks and water each day.

• There are limited food options within the national park, so you may wish to bring some favourite snacks from home. You can purchase snacks in the local town, however they may not suit your taste so it is good to have some familiar snacks to hand. Some fruit, chocolate, crisps and nuts are available locally.

• You will walk quite a bit during the trip (including steps), so make sure you have good walking shoes with you.

• Hotel rooms typically do not have travel safes in them, so be prepared to carry your cash/ valuables with you each day.

• Coffee is not popular in this region of China. There may be days that coffee is not available. We suggest bringing some coffee sachets with you if this poses a difficulty for you.

• We suggest to download the 'WeChat' app before travelling to China to communicate with your guide.

• We recommend having some local currency with you for purchases in rural villages, as not all accept card payments or your card may not work as it does at home.

The final recommendation I would give is to include the fox fairy show and Huanglong cave in itineraries. Both were amazing and unlike anything we had seen before. Also on the coffee piece, Europeans drink a lot of coffee. In Furong there was nowhere in the old or new town to get coffee in the morning. It might be an idea for the guide to have some coffee that they could give to the tourists to make their own.

I hope that has been helpful and thank you again for making this trip one that we will never forget. I'll send the photos in a few days.

Regards,

Fiona

Nihao RITA.

My family and I truly enjoyed every minute of our China tour. You’ve met and exceeded our expectations. We’ve given our feedback to KEVIN, JIM, EILEEN, AIRA, and LINDA, but I also plan to email you my feedback to this unforgettable tour.

Very much worthwhile.

EDGE

Hi Rita,

Thank you for your kind assistance in organising the private tour for my group.

Firstly, I must said you are very responsible and trustworthy. As this was the first time we got China Discovery to arrange the above tour,

Highly Recommended for your reliability and the excellent service provided.

It was unfortunate that our trip coincided with China May Day holiday as most places of interests were crowded.

My personal opinion, the program could have been better spaced out especially for seniors.

The train from Chongqing to Xian arrived almost at midnight and we reached hotel about 1am. The departure from hotel to see the Terracotta the next morning was 06:30am. Too tight, we barely had 4hrs of sleep. It would be better if the visit to the Terracotta is in late morning or early afternoon. Unfortunately, my wife and I were unable to join the visit to see the terracotta as we find it very tiring after the long train journey from Chongqing. Had to give it a miss.

However, we did enjoy the Beijing tour very much especially with your guide Mr Jackson Liu. He was very cheerful and knowledgeable. Also very helpful.

Overall it was a very enjoyable trip and will definitely recommend my friends to seek your assistance if they are planning a China trip, My wife and myself will definitely engage your services in the near future for our next China tour.

Thank you again.

Regards

Alvin

Dear Rita,

thanks for your email. We‘re going back today in the evening.

We will definitely recommend the agency and you too. Everything worked out perfectly.

Best regards

Christiane

Hello Rita,

the cruise was wonderful and perfectly organized. The best things were:

- perfect organization,

- nice Amie, who made me feel welcome,

- very good food; there were enough healthy things for me f.e. salad, fruits, vegetables,

- cappuccino in the bar

- perfect organized (optional) tours

There are some things I would change if I were you:

- Cappuccino should be included and available for breakfast ( I had to ask twice and then they brought it (for € 5, what is very expensive; the other days I went to the bar myself);

- my neighbours (cabin 408) were strong smokers and were smoking on the balcony all the time. The smoke came over to me (when the boat moves), so I couldnt sit on the balcony. Non-smoking should mean, that it is not for smokers. In Germany smoking is out and the people think very much about health. Moreover they were talking at 4.30 h, so I couldnt sleep anymore.

- the announcements in the cabin are annoying. I dont need it. The schedule is enough. I asked them to turn off the announcements and they did :-)

So, it was a wonderful experience and everything worked well.

Best regards from Germany

Dr. Sabine Kohley

Dear Rita,

It was a really amazing trip!

Of course, I can give you a feedback:

1. How do you comment your tour arrangements?

It was a perfectly organized trip. Tony our Guide was super, he spoke english fluently and guided us well.

So i recommend him especially!!! The first both hotels were OK. The last one in Fenghuang was really dated.

The flights were also ok.

2. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes definitely

3. Do you have any suggestions on improving our services?

There are flights with the same airline one hour earlier. They would be a bit better, because than you would not arrive very late.

Kind regards,

Felix

The tourism agent are wonderful! But the proxs too packed unconvenice to visit.

Nozie

Dear Rita,

Good morning. Sorry for my late reply.

Firstly, I was safely back to Shanghai in mid night of last Saturday.

We really enjoyed the travel to Chongqing. Thanks for your every arrangement!

Regards,

Daisuke

Hi Rita

Just to say thank you for all your work creating our wonderful tour. We had a great time and really enjoyed everything.

Our guide, Kenny, was very good and friendly and our driver was excellent too. Would happily recommend China Discovery

Kind regards

Shirley Bonnet

Thank you Rita.

We are very sad that our trip is coming to an end. So far we have had a fantastic time and seen and done some amazing things.

I had a bit of spare time on the high-speed train so came up with this to help your customers. Up to you if you want to use it or make any adjustments (but I think it would be most helpful once people have booked) it reads as follows...

As part of your journey around fascinating and spectacular China, you will most likely take one or more of China Railways High Speed Trains.

These trains are both fast and efficient, enabling you to cover great distances quickly and in comfort.

You may be required to board the train without the assistance of a guide. This may occur depending on station regulations.

The following is suggested as information for travelers. Please note that this is not a definitive guide, as there may be differences depending on station and location, and may be subject to change.

First and most importantly, there are plenty of clean toilets at the stations, and the trains also have Western toilets in each carriage.

Whether you travel First or Second Class is up to you, but there is plenty of leg room in both classes. All trains are non smoking.

AT THE STATION.

Once at the station you will be required to go through security. You will need your passport for this. Your passport is linked to your ticket. We recommend wheeled suitcases or suchlike as luggage trolleys are not provided. Please note that your main bag will travel with you on the train. Unlike a plane where certain items can travel in the hold, prohibited items will be confiscated. Eg. Knives or souvenir swords.Check ahead for prohibited items to avoid disappointment.

You will need your passport, the train number, carriage number and seat allocation for your journey. This will be provided by your guide or on your itinerary. It will also pay to know your departure time.

There are departure boards in multiple places in the stations. These will link your train number with a boarding gate.

Your trains details will be in one of 3 colours.

Yellow: information stage

Green: boarding stage

Red: departure stage.

In order to run efficiently the trains do not wait. Please be in the correct place ready to board. Depending on the number of train carriages, there may be 2 boarding gates. Eg. 4A and 4B. These will correspond to the carriage number. Don't panic if you get it wrong, but it may result in having to walk a little further on the platform to get to your carriage.

You will need your passport to leave the station to go to the platform. There are lines for self check-in and another for passports/ assisted check-in. This may be detailed overhead, or look for the person manning the assisted check-in line. Use this line to proceed to the platform.

PLATFORM / TRAIN

If no train in platform: There are markings on the ground showing the approximate carriage location. You should wait there. If in doubt you can ask for help.

If train is at platform: Check the train number on the side of carriage.(in case two trains either side of platform)

Find your carriage number and board. Seat numbers are clearly labeled. Place your big luggage overhead. Some trains have additional storage at carriage end. Do not store drink bottles overhead as they may leak, due to cabin pressure.

Depending on the length of your journey some basic food may be available (cashless transactions.) You can take your own food if you wish. Hot water is also available on board.

Enjoy your safe and comfortable journey. Be sure to take in the scenery as you travel.

ARRIVAL

Not all train services may terminate at your destination. The next station is shown on a display at both carriage ends (in English also) . Knowing your arrival time will further assist you in getting off at the correct station.

If you are being met at the station your previous guide should give you directions where to meet, as the stations are normally large with multiple exits. You can also have your next guides name and phone number if you wish. You will need your passport again to exit the station terminal, at the manned checkout line.

Depending on the station layout you will be met at the terminal exit, or the arranged location. Your happy, smiling guide will have your name on a signboard to welcome you, and be ready to assist as required.

Dave

Dear Rita,

Thank you for organising our tour.

We are satisfied with the service, especially day 1 tour in Beijing.

The guide was very professional and we enjoined the tour.

Wish you many more successful tours.

Best regards

Katarina

Hi Rita,

I am very happy with the tour arrangements. Each tour guide looked after me very well and made sure I was comfortable and my needs were met. The tour guides were on time and the cars for transport were clean and safe. We had quick entry to tour sites and tour guides were very knowledgeable on subjects and were able to answer any questions. If I had any issues, the tour guides could provide advice and help to resolve the issues.

I am very happy to recommend the services of China Discovery. I had no issues with the tour and I was very satisfied with the amazing experience. China Discovery put me at ease and gave amazing access to China.

I would recommend having a meeting point in each location on arrival and send a photo of the meeting point to the guest. My tour guide in Xian sent me a photo prior to arrival at the city, and it made things very easy. It’s also good especially if you have issues with your mobile and you cannot make calls. Shanghai has many difference arrival halls, with a photo it makes it easy.

Please pass on my thanks to the tour guides James in Beijing, Candy in Xian and Mark in Shanghai. And also thank you again Rita for sorting out the tour. An amazing experience and a lifetime of memories. I will recommend China Discovery to others and give good review on trip-adviser soon.

Ronnie

Hi Rita,

Thanks for all your help.

The tour arrangements are able to be tailored to our interests.

I will like to plan to go to Tibet. When is a good time?

Thanks and with regards.

Elsie

Dear Rita,

we are back from our trip in China, and I have to say the overall experience exceeded our expectations! We saw so many wonderful things and sites, and our days were so relaxing and interesting, we are already planning to be back soon.

I will add below my comments to the specific points you mentioned, but as a general comment the whole organization was great, all the four guides we met were very professional, well prepared and extremely kind. We appreciated very much the tours they guided us through and their attitude. All the drivers were extremely sharp and professional, and the cars very comfortable.

We are altogether very happy with your services, and we will surely contact you again when we plan our next trip to China (I guess this time we will focus on the Beijing / Xi’an area to see the Great Wall and the terracotta army).

Thanks so much for your kind support and also for your flexibility when we had to postpone our trip last November. That was highly appreciated.

Kind regards.

Laila

Hi Rita，

good arrangements and enough time to enjoy in every place.

yes willing to recommend because we have good time during our visit

No suggestion. all guide during our visit can explain the story of every place. We need to know what the special story of place we visited.

Mulan

Good morning , Rita ,

I want to say , I enjoyed a lot the tour. Both guides were excellent The places very beatiful.

Elisa

Hi Rita,

Sorry for the delay, I thought you might like to look at this review and see if you would like to use it.

I have also included some photos that you can use if you want.

Review as follows...

If you are reading this review you are probably wondering should I use China Discovery and is it legit. The answer to both is a definite yes. Coming from New Zealand my wife and I along with our 16 year old daughter did a 28 day trip. We tailored our itinerary (with the help of Rita) and had a private tour. It was all fantastic and super organized. We loved the flexibility that our tour gave us. The local guides knowledge ensures you get the most out of each day and gives you a great insight into the area and local lifestyles.

I would highly recommend them for anyone who wants a great time traveling in China. We certainly did. Many thanks to Rita and all the guides who made our trip so awesome.

Cheers Dave, Tracey and Amber.

Hi Rita,

our 4 day tour has already finished. We'd really enjoyed the trip. The accomodations were really great. We definitely recommend your agency.

Conny

Thank you Rita,

Yes we have recovered well. We really enjoyed the trip.

Steven

Hi Rita,

Thank you very much for organizing the tour. We enjoyed it a lot. We also had been quite lucky with the weather in Jiuzhaiguo. Colors of the lakes has been fantastic. I still owe you the feedback - it will take some time as I’m quite busy now. But we already filled the feedback forms with the guides. Thanks to Jason and Michael nd they has asking me about my tour. I hv recommend them to contact you.

Uwe

Hello Rita,

I appreciate the services provided by China Discovery and would like to share my feedback on the tour.

I will comment on each city;

Beijing - We really liked James, the tour guide. He was very attentive, quick, and efficient in helping us avoid the huge lines at the Forbidden City and the Great Wall of China. The driver was also very attentive and friendly. The only inconvenience was that we had lunch in the area near the entrance of the Great Wall of China, and the restaurant was located in the passage through those tourist shops where we are "encouraged" to buy expensive items like stones, jewelry, etc. We ended up buying items somewhat forcefully. The food at lunch was good; luckily, we arrived early and the restaurant was empty and quiet. The hotel could have been better; compared to the others, this was the worst. The restaurant had a strong smell of food and frying. Great location though. At the train station boarding for Xi'an, James was very kind and waited with us until he made sure we safely boarded the bullet train.

Xian- The city is nice, but the stay was short, so everything felt very rushed. The tour guide, Bruce, was very polite, helpful, and had great knowledge of local history. I think he went into too much detail in his historical accounts. I value the guides' knowledge and the way they convey historical facts to us, but I believe that in this case, during the visit to the Terracotta Warriors, it was a bit tiring, with too many details. The Muslim Quarter was interesting; we should have had more free time for souvenir shopping. Lunch was reasonable. The hotel was very good, with good accommodations and location.

Guilin - We loved Guilin; the city is beautiful, peaceful, and surrounded by stunning nature. I believe it should be part of any travel itinerary in China. The guide, Helen, was by far the best of the tour. She was very nice, polite, helpful, always concerned about our comfort and needs. The other guides were also good, but Helen was special. She had a great sense of humor, we felt very comfortable with her, and we had a lot of laughs. The hotel was excellent, with an amazing location for a leisurely walk around the lake. The boat tour at night on this lake is a must-see. I also highlight the incredible cruise to Yangshuo Town, equally unmissable. Helen insisted on the Impression Liu Sanjie show, and it was truly a fabulous spectacle. Back in Guilin, she accompanied us until we boarded the bullet train.

Zhanggjiajie - A city of lush natural beauty, with stunning landscapes. An exhilarating experience! The guide, Lee, was very sweet, polite, and helpful. She was very quick, attentive, and smart about the visiting times to the parks to avoid long lines. She took so many great picturs of us, so nice of her. The only downside was on the last day; we had a long free time until we caught the flight to Shanghai, and we couldn't make the most of that time. We had a coffee and waited to go to the airport. The hotel was very good and in a great location!

Shanghai - What a pleasant surprise Shanghai was! We didn't imagine so much modernity and beauty, especially at night. We were enchanted! A city not to be missed. Laurie, the guide, was great, polite, and helpful. It's a pity our stay was also very brief. I think it was a mistake of the agency or the guide not to suggest the night boat tour along the river. Excellent hotel, the best of all.

Back in Beijing, our guide Mary seemed to not have much knowledge of the English language, but since we had only a few hours before our departure back to Brazil, it wasn't a big problem. I would like to emphasize that she was very polite and attentive. We almost had a problem during boarding because the driver dropped us off at the wrong terminal, and when she checked on her phone about our flight to Paris with Air France, she said it had been canceled. We were concerned because a cancellation would have been notified to us by the airline well in advance. She saw that we didn't agree with the information, so we asked her to check somewhere else and also insisted that we were at the wrong terminal. She quickly went to gather more information, and we took the airport bus to terminal 2. Everything was fine, and we boarded without any problems. This incident did not change our perception of China Discovery's service. Unexpected events and small mistakes happen, and we understand perfectly.

One observation would be regarding the lunches. It would be advisable, at least on some days within a long 10-day tour, to offer some options of Western food. After long days of walking at the visited sites, we appreciate a calm lunch or dinner with good drinks and different food options. We enjoy Chinese food, but after several days, we miss Western food.

Sorry for the long text, and I hope these comments help. Likewise, I will definitely recommend China Discovery. We appreciated the exclusive and high-quality service offered.

Lenise

Hi Rita,

Attached some additional photos you can use.

Wee

Rita,

Everything was fantastic.

Regards

Noel

Hi Rita.

Today guide was very good. We had a good time today. also Lily was a very good guide too.

Akhilesh

Hi Rita,

I am currently on Cathay Pacific on my way to Hong Kong, and need a couple of days to decompress from my China tour -- but I will write a very detailed summary of my thoughts to you in a day or two.

I do want to thank you, however, for your assistance and your thoughtful gift. Your help throughout has been very much appreciated.

best regards,

Regards,

Milton

Hi Rita,

Thank you so much for all yr help. We had a wonderful time and pleased with China Discovery. We extended our stay at Chongqing and came back 2 days ago. I am oredi talking so much about China Discovery n one of my frens will be contacting China Discovery to find out tours to Lanzhou. Will also book thru China Discovery for China Tours.

Esther

Dear Ms. Jiang,

We are so pleased with your China tour and are so thankful for all your help.

All the tour guides and drivers have been excellent and we felt very well taken care off.

We felt very safe and therefore could enjoy the tour without any worries.

Not only did we see a lot we also learned a lot about China, the country, the people, etc.

I think it is of great benefit to participate in this kind of a tour, first of all we did not have to share the tour guide with other persons, so we could ask all the questions that came to mind. Also that there was no shopping as a part of the tour was a plus.

Thanks again for a wonderful experience

Rosemarie

Afternoon Rita,

Apologies for the delay. As requested:

1. How do you comment your tour arrangements? DL: Overall an excellent service, well organised and a brilliant tour guide with expert knowledge/guidance.

Are you willing to recommend our service to your people who also have an interest to visit China? DL: Absolutely.

Not only did we see a lot we also learned a lot about China, the country, the people, etc.

I think it is of great benefit to participate in this kind of a tour, first of all we did not have to share the tour guide with other persons, so we could ask all the questions that came to mind. Also that there was no shopping as a part of the tour was a plus.

Thanks again for a wonderful experience

David L

Hi Rita,

Greetings from Malaysia. Thank you for your email.

We enjoyed the tour very much and are satisfied with all the arrangements from the guide picking us up at the airport, the itinerary, transport arrangements between Shanghai, Suzhou and Hangzhou and the shows recommended. Both Seven (Shanghai, Suzhou) and LuLu (Hangzhou) were excellent guides, very friendly, approachable and knowledgeable.

Definitely will recommend your services to my relatives and friends. We hope we can visit China again.

Nothing to complain about, only that our visit is too short!

Susan

Hi Rita,

From my end, everything is remarkable! Jane is amazing! She really make us feel welcome.

All the hotels were amazing too! My parents also very impressed.

I will definitely reaching out again, next time when I visit China. There’s many more places I want to visit.

Best regards,

Jefry

Dear Rita,

We are home. Thanks for arranging this nice trip. Everything worked out nicely except the smoking room problem in Chengde.

Thanks again.

John

Hi Rita,

In response to your enquiries, we had a wonderful experience with the tour arrangements in both Guilin and Yangshuo. Both the tour guide and driver were very professional and handled the arrangements well.

I am surely recommending any friends or relatives who are interested in travelling to China in future to use China Discovery. Also, will be looking at other destinations for ourselves too.

Thanks once again for the wonderful experience.

Kwan

Hi Rita,

Thank you for organising us our tours in Guilin and Harbin. The guides are excellent.

We are in Beijing now and we are wanting to see the forbidden city. We are told that there are no more tickets to forbidden city. Do you have any tours available? We are leaving on the 22nd Jan.

Thank you!

Darren

Hi Rita,

Sure, we had a fantastic time in Guilin. Will respond to your enquiries when back in Malaysia.

Kwan

Hi Rita,

thank you so much for the amazing itinerary and flexibility. I just arrived back home and will reply to your email soon :)

We had such a great time, and my parents had been bragging about China Discovery to their friends.

Jefry

Dear Rita,

Everything was excellent. Pick-up was on time, vehicle was comfortable, the guide was knowledgeable, the driver was courteous and drove safely. We are willing to recommend your service.

These photos were taken by our travel guide Sophie

Definitely!

Dan

Hi Rita,

1. Tour arrangement was swift and met the experiences we wanted to see in Harbin. The driver and tour guide were efficient and on time.

2. I would definitely recommend your service to others who have an interest in exploring China.

3. No suggested improvements. Keep doing what you are doing!

4. I confirm you can use my comments of your tour service on websites, brochures, marketing and publicity.

Best regards,

Gabriella

Dear Wonder,

Please see our responses below:

1. Wonder was absolutely delightful to work with! Upon our first inquiry to traveling both to Yunnan province and Shanxi province, Wonder replied within less than 24 hours with an itinerary that met the needs of our family, was logistically sound, and provided a variety of exciting cultural opportunities and sightseeing experiences.

2. All three guides that we worked with were absolutely wonderful; they were knowledgeable, flexible, warm-hearted and kind. We especially enjoyed our guide in Lijiang (Yong) and our guide in Xi’an (Jessie) who seemed to go above and beyond in every way. We also appreciated our drivers in each of the provinces who were on-time, courteous, and dependable.

3. Keep on doing the wonderful work you’re doing – it truly makes touring in China for foreigners enjoyable, wonderful, and easy! Wonder – we appreciate you so much and are so thankful for making our holiday travels in China truly memorable.

Thank you again Wonder!

Alli

Hi Rita

Thank you very much. Please see my responses below.

Our tour was great. It was so nice having everything (especially transportation and entrance tickets) taken care of. Our guide, LJ, knew all of the good trails and spots and really need the best order to do things in. Everything ran smoothly because of his knowledge.

Yes for sure! I’ll definitely look into your company again if I want to travel to other areas in China and want to do a tour again.

My only suggestion is to maybe put somewhere on the itinerary or notes about the trip that lunch really isn’t provided during the day and the lunch options at the different sites are not very good. Just having a note that says to either bring a packed lunch or snacks would be helpful.

Rebekah

Dear Rita

Please find below my comments:

Tour agenda was perfect, although I would suggest the addition of the “king of Tulous” as an option if customers wish to visit as well. Our guide was just perfect and provided all necessary explanations, he also understood what we were looking for. The choice of the hotel was also perfect.

Absolutely willing to recommend your service.

Everything was perfect from our point of view, so nothing to be added

Bruno

Hello Rita.

We had a fantastic time away thank you very much Rita.

The guides, Kenny and Abbie were both excellent. We saw a lot, learned a lot had so, so much fun on all the thrilling and exciting rides and activities.

The 6 days were full and busy from start to end. I knew you'd make sure to arrange an outstanding trip for us, that's why I contacted you a second time.

Thank you so very much for a memorable and most enjoyable trip. Have a lovely weekend and well deserved rest.

Ceresa

Hi Rita,

yes we’re back in Shanghai now. The trip was lovely. We had such a good time! Thank you for organising everything for us.

Kevin

Good evening Rita,

Yes, we really enjoyed the Tulou tour! Thank you for your every arrangement.

Have a nice weekend & wish you a happy new year!

Saigusa

Thank you Rita,

you are very kind. We will book through you the next time we visit Chengdu. Hope to meet you in person!

Sylvia

Hi Rita,

Tour arrangement goes accordingly. We have completed as per itinerary. The local tour guide & driver did a great job. Tour guide (Jim)/Driver (Lu) - Wulong/ Fairy Mountain tours express their further service by sending us to have dinner at downtown as our Hotel in Fairy Mountain is out of the way. Tour guide in Zhangjiajie (David) are very knowledgeable and polite. Lastly, thanks to you (Tour consultant), who has try your best to monitor our train arrangement when our berth are not together. Wulong to Zhangjiajie and Zhangjiajie to chongqing. you managed to get us together (with my hubby) on last min. We really appreciate it.

Jessie

Hello Rita,

Everything turned out great. Thank you!

Jeffry

Hi Rita

We had a great time during tour. The tour guide David was great. He explain to us lots of history information and also very helpful on foods recommendation.

Everything is so well prepared.

Darwin

Hi Rita,

I am very satisfied with your arrangement of my tour in Hangzhou The tour guides and the transportation are done professionally. I definitely will recommend your services to others. Your service is excellent and I don’t see any need for improvement. Thank you very much for your good work. Wish you a Merry Christmas and a Happy New Year.

George

Hi Rita,

Yes, we are very happy with your arrangement.

Jennifer

Hi Rita.

We had a great holiday. Thanks for organizing it. Tashi was an excellent guide and took good care of us. Here is the feedback form.

Akhilesh

Hi Rita,

It was great!

Thank you!!

Narinn

Hi Rita,

It took awhile but here are some pictures from our trip.

We had an incredible good guide and the trip you managed to put together was amazing!

Thank you again

Ivonne

Dear Rita,

Good day to you.

We really enjoyed the Zhangjiajie tour! Thank you again for your every arrangement!

Please find my feedback comments as below.

1. Tour arrangements were quite smooth, the suggested itinerary was highly enjoyable, I’m satisfied with every arrangement.

2. Willing to Recommend.

D.Saigusa

Rita,

we will be home in about a week. I will give you a detailed response then. Overall we very happy with the services, the guides and the accommodations.

Ramsey

Hi Rita,

We have enjoyed the arrangement. It was an experience and we had some good weather during our visit. HL was a tougher hike for southern city people like us and tried oxygen tank …JZG arrangement was excellent as we managed to use the VIP van which had been extremely helpful to travel at ease of when and where.

Best regards,

Jiao

Dear Rita Jiang,

Thanks for your message. We have just landed back in Santiago and we are a bit "out" at the moment. We will come back again to you with some photos and more detailed comments. Now, just a summary: it was great, everything run smoothly and we are very happy to have arranged the travel with you. The problem with the hotel was just a human, understandable mistake and anyway it was arranged very promptly and well: the new room was also very good and the Maria´s guidance in Beijing was outstanding. The only "black spot" on the whole tour was the room in Shanghai: the hotel was great, very well located, breakfast very good, but the room they assigned to us was old, small and not in accordance to the hotel category. I think it was even small for a single person and the shower was just an old fixed thing inside the bathtube with cheap plastic courtains. I guess that is more a failure of the hotel itself, but we wanted to let you know. Anyway ,we had a very good time in Shanghai.

Jose

Hi Rita,

Rainy day.... only capture on mobile

Thank you from the birthday girl

Irene

Dear Rita

1. Thank you for your email. We arrived home yesterday evening. We had a great time in China. We would like to express our gratitude to you & China Discovery for organizing this wonderful tour for us. Please see my comments below:

2. We are very pleased with the arrangements made by Rita. She is very accommodating & answers all my queries (lots of them) professionally. We wouldn't have done it without Rita's help

3. Definitely willing to recommend.

Mona

Hi Rita!

We thoroughly enjoyed our Beijing and Datong trips arranged by you! Both the drivers and guides are good. The cars are clean and do not smell of cigarette smoke. The guides for Beijing, Jamie and Datong, Miller are friendly, interesting and very knowledgeable. We can feel their passion and pride for their jobs.

The tour arrangements was smooth and of course, I'll strongly recommend ChinaDiscovery to my friends and family should anyone need a guided tour within China! Thank you for your help!

Li Chin

Dear Rita,

Thank you for all arrangements. We have arrived home safely.

We appreciate very much your kind arrangements. The tour guides you appointed are very good and caring to us. They explained very well about the sites we visited and took care of us along the way. We do not eat very spicy, and thanks tonour guides, they helped us ordering so that we get delicious meals in high variety.

The hotels are also good, especially the hotel for the first few days and hotel in Wulong.

The hotel wanyou conifer is located strategically, making it easy for us to get anywhere.

We definitely will recommend your services to our friends.

If we really want to nitpick, maybe the hotel better be a newer building like hampton. Wanyou building is a bit too old and not so well cleaned (for dust). And I regret not staying in Chengdu for 1 free day.

And you reaching out to us form time to time is much appreciated. So that all the tours can be as planned. And the cute gifts are a very pleasant surprise.

Thank you so much. Looking forward to see you again in next tours.

Niniek

Dear Rita,

We just got back to Thailand yesterday. All in all, though I fell sick in the latter part, it was a terrific trip!

Inderjeet

Hello Rita!

We have received your gift and the postal card!! That was so nice of you, and pandas so cute, thank you so much!

We are having an amazing trip so far. Thank you for that as well!

Best regards,

Javier and Leyre

Hi Rita,

The ship is fabulous so far and thank you

Dominik

Hi Rita,

Yes we enjoyed the tour. Langmusi and Ruoergai were pleasant surprises as they are not very well known to tourists outside China, even if they are ethnic Chinese.

My main comments on the arrangements are:

1. The driver was very skilful and thoughtful (even though the airport pickup was late, I suppose that was a miscommunication). You may have heard that at the last moment, Sichuan Air cancelled our flight from Jiuzhaigou to Chengdu. The driver was willing to drive us back to Chengdu and the price he charged was reasonable, especially since he had to drive back to Jiuzhaigou without any passengers.

2. I was hoping, however, that the car provided for the trip would be a bit bigger and more comfortable. My brother and I are used to travelling in SUVs whenever we go on private tours in China. But again, the driver was very good, and I suppose the car he had would have been his taxi.

3. The guide, Jerry, was okay. He likes to eat a lot! I think sometimes he is also a bit more concerned about taking routes that are less crowded. Maybe this works for some tourists but for my brother and I, we are photographers and videographers first and foremost. So getting the right pictures and videos may sometimes require us to take the more crowded route. We also need to pay attention to the lighting (顺光) because if the lighting is not suitable, the photos and videos just won't turn out that good.

You can see the videos I took here, they are all from drones: https://www.skypixel.com/videos/sichuan-from-the-sky-jiuzhaigou-huanglong-langmusi-ruoergai-waqie-huahu-huanghe

:: eternal sunshine of the dogbert and seamonkey

Chen

Rita,

Thank you for the Silk Road Tour. We family and I have thoroughly enjoyed the experience.

My wife and I have just reflected it was also the first time the flights were not subject to any delay or cancellation. Great planning and insight on your part.

Best Regards,

Richard

Rita,

Perhaps a longer time would do. It would be good to end at past 5 instead of before 4pm. Felt like we didn't see quite enough. But otherwise it was a decent trip. It was a very nice experience overall. Really enjoyed it.

Gaby

Hi Rita

Thank you, the tour was amazing.

Am in Taiyuan now for a wedding & return to Sydney on Thursday.

May I forward this and photos to you when I return, please?

Kind regards

David

Hello Rita,

Thank you for helping us organise the whole trip. We have mostly enjoyed it.

Berlinda

Hi Rita,

I am happy with the arrangements and I would certainly recommend your service to others. Thank you.

Chan

Hi Leo,

We enjoyed the trip very much, both cruise and Chongqing tours. The ship was fine and new. The food was reasonably good. The guides were excellent. Crew were helpful.

I would prefer slightly better hotels during Chongqing trip, especially in Wulong. The breakfast could be better.

Also a list of recommended restaurants for the dinner could be useful.

Overall we had a great time and would be happy to use your company service for our future trips in China.

Alexey

Hello Rita,

Thank you for your email. Here's some comments. We supplied Oscar with feedback, as well.

1. The tour arrangements were satisfactory. The standout highlight was the river cruise, behind the impromptu lunch at a local's home. However, the hike proved challenging for older adults due to unforeseen hilly terrain that required greater physical fitness. Regrettably, the two recommended shows also fell short of our expectations. We enjoyed the bamboo raft cruise very much.

2. No comment.

3. My only suggestion would be to offer a booklet or comprehensive explanation about the history and legends of each site before the tour. This would enhance our anticipation and appreciation of the tour's attractions.

Regards,

Emily

Hi, Rita

一切都很好！

Sharon

Hello Rita,

We had a great trip and we just reached home 30 minutes ago.

Yogesh

Hi Rita,

My honest opinions below:

1. How do you comment your tour arrangements?
a) I think it is a well planned tour for us. From the beginning, I did mention that we are more focused on the cities and does not like too much travels on road. In this respect I think the travels are ok and still manage to give us a flavor of Xinjiang. For my group, I think the only ‘complaints’ were the hotels in Kashgar and Urumqi, a little on the unsatisfactory side (bed was too hard). The hotel in Turpan, being a smaller city unexpectedly was better. Both guides were knowledgeable and speak good English. Aishah even change some of our itinerary after understanding our group’s needs (we were not overly keen on museums). A great shoutout to the driver during our time in Urumqi and Turpan . Even though we did not talked too much but he was always smiling and very corteous to our group. We enjoyed the time in Kashgar’s old city, the bazaar, Heaven Lake and Mountains and Turpan Jiaohe ancient city. Other than that, it was the food, the culture that we enjoyed.

2. Are you willing to recommend our service to your people who also have an interest to visit China?
a) Yes

3. Your general opinion on us?
a) We were of course a bit cautious prior to booking and paying because we are not sure of the company (China Discovery vs Bamboo for eg) but I think the explanation given by you and the reviews from other international clients of yours does help. Coming to Chengdu first, we were not sure if things will kick off well from there but it did (only exception was the wrong flight details given to Aishah for her to pick us up at Urumqi airport)

5. Do you have any suggestions on improving our services?
a) My suggestion will be to reply as promptly as possible. Due to one of my friend’s last minute change of plans, we had to make arrangement for his changed flights, hotel etc. We were not sure if some of the cost can be recouped especially if it passed certain deadlines. In the end, we manage to recoup some. Also, it help to allay concerns from my friend.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?
Yes

Regards,

Michael

Hi Rita,

yes the tour was great thank you.

Gita

Rita

Yes, we enjoyed the cruise very much, thank you! Let other clients know the main entrance has moved to just south of #11.

Stephen

Hi Rita,

This is to advise that Linda and I had a most enjoyable Silk Road tour. We have have traveled to over 50 countries over the years, and count this holiday as one of the best we have experienced overall. The itinerary was perfect as was the places we visited. Our tour guides were excellent with their manner, knowledge and professionalism. All the hotels were very good, although the cleanliness and breakfasts at Tianyuan Hotel in Kashgar could have been better. This may be due to it seemingly catering more for local Chinese tourists. If we did it the tour again we would have liked to add an extra day in Dunhuang to do more exploring the sights.

Another thing we noticed, is the railway stations where we caught the bullet trains (Xining/Zhangye/Dunhuang) that there were few up and down lifts, as we and others struggled to get suitcases up and down steps and adjacent ramps.

All and all a great holiday, which we have recommended to friends.

Best regards

Mike

Hi Rita,

Thanks to your wonderful coordination, weather is perfect, scenery is exceptionally good, this trip has been given me absolutely great moment !

Koichiro

Hi Rita,

Many thanks for your efficient arrangements !

Yes, we had a wonderful time with our guide Mr Sandy Guo - he’s attentive, helpful, earnest and very knowledgeable. Sandy arrived earlier than scheduled and was very efficient with the tour arrangements, despite the rainy weather for more than half of our tour. He also provided very valuable general advice which ensured that we had a highly pleasant stay in China.

Would certainly recommend his excellent service !

MY

Hi Rita,

We had some really good time with Suti, Lee and Shane. Ladies were very nice and helpful. Tours were well organized. Especially many thanks to Shane for using her car to pick us up from train station in Luoyang and to bring us back. I think taxi would be very confusing for us due to many reasons. Also, it seems best to recommend Ali Pay app for payments. I hope this helps.

Predrag

Hi Rita,

I would like to thank you and your team for a wonderful time in China. Jeff and Jessica were great tour guides and provided us with enjoyable experiences. One recommendation would be to provide a little more information for the overnight experience when staying on the mountain. A brief explanation that a small backpack with a few items for the overnight would be helpful in preparing for the mountain.

The hotel accommodations were excellent and the drivers were professional and timely.

Shanghai: We met Jeff in the morning and planned to visit the Yu Garden but it was not open because of scheduled maintenance on Mondays. We were able to visit the Yuyan Bazar and the Jade Buddha Temple. Jeff assisted us in the purchase of an item at the bazar. Jeff treated us for drinks at Starbucks for compensation for not being able to visit the garden. Walking on Nanjing Road and the Bund was a great experience. In the evening Jeff took us for our evening river cruise and were amazed with the lights displayed on the buildings throughout the cruise.

Huangshan: Even though it rained most of our time on the mountain we were able to have spectacular views when the sun peeked through the clouds. The walking experience on the paths were phenomenal and provided stunning views. Jessica was fantastic as our guide throughout this portion of our trip. She checked in with us to ensure we had everything we needed and also helped us with questions about the hotel and dinner. She escorted us into the train station and ensured we were at the correct gate. She was absolutely lovely.

I would like to thank you for your input and guidance in preparing for an amazing experience in China.

We would highly recommend China Discovery to anyone.

I have attached a few pictures.

Steve

Hi Rita,

Sorry… I didn’t see that you asked if the pictures could be shared. I thought that was the reason I sent them in the first place. YES, you can share them on your webpage.

Josh

Hi Rita,

Please know I enjoyed both your guides. They had different strengths but both made me feel welcome, taken care of, and satisfied.

I have already recommended your service to a woman I met in Kunming

Thanks

Karen

Dear Rita,

we are all enjoying the views and learning a lot about the minority groups.

We had a great time in Guizhou. We are resting up in Hohhot. My daughter is doing her geometry homework online so we are taking it slow for a bit and trying to figure out the next steps.

Lisa

Dear Rita,

I have just arrived back home in London from China. I just want to say how absolutely incredible the trip was, and how grateful I am for all the work that you put into making it happen.

Thank you so much for organising it (especially with my changes!) and helping me along the way in such a kind and helpful way. From the very first day I contacted you, the quality of your service has been unbelievable.

I will definitely be travelling with China Discovery again.

Thanks for everything,

George

Hi Rita,

Thank you for checking. Yes, unfortunately our flight was delayed for too long and we have missed our connection to Sydney. We can’t leave until tonight. Not a great way to end our time in China, but not much we can do about it.

On a positive note - we had the most wonderful time on our holiday!!! Everything you organised was just perfect - from the program, to the guides, to the accommodation. You managed to fit in all of the things on our 'bucket list’ and we loved every moment. All of the guides were very knowledgable about their local area and so passionate and welcoming! I cannot express in words how fantastic our trip was. So, thank you, thank you, thank you.

We will definitely recommend you to our family and friends!

Warm Regards,

TONI

Hello Rita,

The trip to Luoyang is great, our tour guide Joe is very friendly and helpful.

We are on our way back to Beijing,

Joy

Rita,

Thanks for a great trip except for the rain. We are flying to Dunhuang today for a family weekend with my business team

Steve

Good morning Rita,

We want to say thank you for the very nice gifts and for arranging a wonderful trip.

Can you send me your contact card for WeChat so I can share it with a friend. Thanks

Steven

Hi Rita,

Overall, this tour was good. Among the guides, Kevin was excellent and Lijiang guide was very good.

Beijing guide was very helpful and helped a lot at the airport too. Overall, I would rate him good

Akhilesh

Hi Rita,

We’re home. I appreciate everything you did for the arrangements. The itinerary, accommodations and guides are all top-notch. Our favorite guide is Jack… and Qi, and timo, and Steven. Did I mention each one? Hahaha. We had a wonderful vacation in China.

Lyn

Hi Rita,

Ok thx . We are having a good time on Day 2 and discussing our finish time with Nicole now. She is doing a good job managing our demanding family

Martyn

Rita,

我们在拉萨都有一些头疼头晕等高反症状，还好不算太严重。谢谢关心。整体体验挺好的，谢谢您的安排.

王

Hi Rita,

we are having good time here. Jessie is very knowledgeable and showing us all things local. She is very helpful too. We loved Huashan very much! Thanks for the coordination. Highly recommended your company to my friends if they travel to China

Shirley

Hi Rita,

Out to airport now. Thx u for arranging the trip. Have a wonderful day.

Karuna

Dear Rita,

Thanks for asking. Wutaishan is very crowded but it is fine and quite interesting indeed. We enjoy our time very much

Cheers

Amanda

Dear Rita,

非常满意。船上来了个香港厨神，饮食方面好。客房很舒适。免费Wifi.

美芳

Hi Rita,

Very exciting with limited oxygen. After looked around Lhasa in this morning, going back to SH.

Koichiro

Hello Rita,

it has been a wonderful trip, your guides were excellent!

Will recommend to our friends and family.

Hello Rita,

everything good, hotel is very modern and nice! ... today I went to Xizhou ...

Dear Rita,

I am just settling back to everyday life but I wanted to reach out to say thank you for all your kind help during the reservation process.

I will definitely use your services in the future and will recommend to all my friends.

I definitely will leave good reviews. Ellen was also a very professional, kind and knowledgeable guide, I couldn't have wished for a better one.

Please also allow me thank you for your kind present that waited for me at the reception. It was such a surprise. Everyone's kindness will want to come back and visit again.

Hi Rita,

We had a very good Yunnan holiday. Thanks for the arrangement. Both guides were very good - Lee and Anna. I would rate Anna 5/5 and Lee 4.5/5

Hi Rita,

I wrote the review and uploaded pics as follows:

I spent a great weekend on a trip to Xishuangbanna that was organized by China Discovery travel agency! After a 3-hour train ride from Kunming, I arrived in Jinghong where I spent one day. Jinghong is at the Mekong river. Close to the golden Shwedagon Pagoda is the Gaozhong Night Market, the biggest in Jinhong and definitely worth exploring. Countless vendors are displaying their goods and many ladies are wearing Dai people makeup and clothing. A truly mystical scenery.

The next day was another highlight. I went to the Xishuangbanna Tropical Botanical Garden of the Chinese Academy of Sciences. This is the biggest Botanical Garden in China and has a great number of trees, flowers and plants. A truly outstanding experience with the beauty of nature. I also very much liked the Royal Waterli Hotel that is nicely integrated into the Botanical Garden. I appreciate China Discovery travel agency putting me up in this hotel where you can explore the Botanical Garden. You just need to step out of the hotel lobby and you are already in the midst of it!

I would like to thank Ms. Rita Jiang for organizing an awesome trip! Everything worked out just great!

Good morning Rita,

It is so good to have our children with us again. It's been a long time.

Rita,

thank you for your arrangement. The tour and logistics were really good. We are very happy and look forward to the next trip in China with your company.

Hi Rita

Thanks for tickets. Good hotel, wonderful tour guide. On our way now to Heavenly Lake.Akmet was a fantastic guide for us in Turpan. His English was perfect. And his knowledge was outstanding. We have had the most wonderful holiday. The tour guides have been fantastic. Especially Sadik in kashgar. All 3 were very professional and knowledgeable. Our experience in xinjiang has been the best we have hadn't in China. So, thank you for our tour of xinjiang.

Trip to Urumqi, Turpan, Kashgar and Tashkurgan. Had a fantastic 11 day tour of Xinjiang Province. Wonderful local guides who were extremely knowledgeable about their areas. Breathtaking scenary wherever we went, especially the road trip to Tashkurgan! Would definately return to Xinjiang and go to many more places that we haven’t visited.

Hi Rita!

it was a great trip, magnificent hike, just too many people at top, and the villages were charming. I am about to tip guide and driver

Thanks Rita!

We had a great day 1 tour today.

Morning Rita!

We have just arrived at the pier. Got here a bit earlier than expected. Yes the cruise was fantastic we really really enjoyed it!

Hi Rita!

It was a great experience. Kevin was an amazing guide.

Hi Rita

we did enjoy the hiking tour! thank you for everything. we really enjoyed the hotel, food and driver.

Rita

Happy New Year to you too! May 2023 bring many tourists and good health for you!

All the guides and both drivers were great. Yunnan is beautiful.

Hi Rita,

Today is wonderful! Thanks. We really enjoyed. I have to collect the photos from a few different phones, but I will send you some and write a review. We were so happy to have Amy guiding us. And she was very patient with our kids. If we are able to take another trip, we will definitely contact you.

Autumn

Hi Rita,

Sure we had a great day with Kai so I’d be more than happy to write a review.

Emma

Hi Rita,

Yesterday was great. Ellen is a perfect tour guide. Sure we enjoyed very much.

Eslam

Rita,

The hotels in Lijiang and Shangri-la are super good.

Bernd

Hi Rita,

we are very keen to see the volcano and huitengxile grassland. We will plan again some other time.

Akhilesh

Hi Rita,

everything is very well happening today, it's a fabulous day we are now on the return to town, it's perfect The driver and the guide are very good.

Frederic

Hey Rita,

we stayed in Xian for a few days so that’s us just back. Sure I’d be glad to do a review for you. I just wanted to say that we had the most amazing time. Our guides Nancy and Jackie and especially our Driver Mr Zhongming were truly exceptional. I’ll put it all in my review but just wanted you to know how honestly great they were. We really felt like they were our friends and not just our guides. Thanks for helping us plan an amazing adventure

Emma

Rita,

Things are great! things are slower when traveling with a baby. lol but John and the driver are so understanding.

It's really great everything being private. especially because of the baby. and he has his own schedule and it doesn't always work with the tour schedule. it's nice that it's okay and we don't have to make other people wait for us or rush from one place to another. we went on the silk Road tour last summer. and it was great but such a strict schedule. and other people so we can't be late or take our time at certain places. we actually think we want to travel again in August before our holiday is over.

Rachel

Hello Rita,

all good. Enjoy the trip!

Lorena

Hello Rita,

so far it’s been amazing! I’ve taken a lot of photos Hope all is well with you. Nice weather, nice people. Enjoy the trip!

Elana

Hi Rita,

everything good today! Thanks for arranging this.

Barbara

Rita,

We are in our cabin now. A crew member called King is wonderful. Rita: enjoy the cruise trip. The staff on the Gold 8 we're fantastic!

Kathy

Hi Rita,

we are still in Yichang but leaving tomorrow. We loved it. Thank you. It was really beautiful thank you for helping to book.

Katie

Hi Rita,

Tenzin is awesome. We are so happy with out trip so far. Thanks for organising it.

Richard

Rita,

We are so grateful for our time in Western China with you guys. was an incredible experience. Thank you. I will let you know! my friend and I really like red wine. Maybe a tour of some wineries outside Inner Mongolia in the fall.

Patrice

Hi Rita,

Our guide Tenzin is an excellent guide and we had an amazing time with him. He was very friendly and very knowledgeable...

Akhilesh

Hi Rita,

Thx for arranging a great trip to Tibet! Had great time.

Richard

Hello Rita,

谢谢，我们玩的挺好，气温很适宜，也没怎么下雨，比较幸运。

Vivien

Hi Rita,

We had an enjoyable time in Tibet. I’d share the pictures once I’ve organized them.

Kwong

Hi Rita,

The Qinghai and Tibet trip was amazing! Our guides, Sally in Qinghai and Phur Phur in Tibet were just fabulous! They did so much to help us and make our trip great! Both drivers were also wonderful. Just finished one trip now thinking about another…

Di

Thanks Rita,

I had a good time in Sanya.

Regards.

S. Toha

Hi Rita,

Thanks. Jim and Driver Du are very good. Having a nice trip. Dazu and Wulong both quite amazing.

Hello Rita,

Yes, thank you Rita, it was great.

Barbara

Hi Rita,

I had a lovely experience. I once I upload my photos I will send you the good ones :)

Emily

Dear Rita,

Yes, great trip in Huangshan, thanks to you and the local guides.

Stefanus

Hey Rita,

yeh that’s me back. I had a wonderful time thanks for organising everything. I’m more than happy to share some pictures. I’ll go through my photos tomorrow and I’ll send some to you

Emma

Dear Rita,

I wanted to tell you that our tour experience in Beijing was very good and I have recommended your company to others! I also have a question for another tour...

Emily

Hello Rita!

Yes, we are enjoying the tour. We would be happy to share some feedback and pictures with you.

Brandon

Hi Rita,

we leave from Dunhuang in a few hours. Trip has been nice so far. Not too crowded at the sites we visited, and weather has been nice each day until now. Very lucky for us.

Chad

Dear Rita,

Sorry, my phone was off for a while to conserve battery.

we had a fantastic and memorable trip and our tour guide Lin was knowledgeable and went above and beyond.

Linva

Hi Rita,

The trip was very nice. We will finish it tomorrow.

Adriano

Ritaaaaaaaa,

thank you so much for your lovely present, it’s sooooo cute . But thank you even more for THE BEST guide ever you could provide me: Ming is great, absolutely wonderful! Thanks a lot for this amazing experience!

Thanks again for the wonderful experience in Leshan and for providing me Ming’s support! Whenever you are back to work, please, let me know if it is possible to arrange for Tibet in the dates we discussed about (20-27 December, if I remember well) and what I should do for it! Thanks a lot

Barbara

Hi Rita,

Our driver has been great and very helpful so far. He has kindly asked us if we would like him to show us around Furong.

Di

Hi Rita,

It was really nice and thanks for the perfect organization.

Hans

Hello Rita,

Hope you had a good weekend.

Well, my time here has come to an end and I have had "THE" most amazing trip; and seen so many wonderful things in China that I would never have been able to do without your help. The itinerary that you put together for me was perfect and fantastic. Thank you so so much. Every hotel was delightfully comfortable and just right after each full and busy day. The breakfasts were delicious and catered for many different tastes.

The guides and drivers were all increadible. So obliging and flexable....willing and able to meet our every need, politely, patiently and professionally.

I will strongly recommend China Discovery as a tour agency of choice.

Many, many thanks; wishing you only the best throughout this difficult COVID period and the future.

Warmest Regards

Ceresa

Hi Rita,

Everything ran smoothly on the cruise. We are now in Chongqing for a few days. Will leave on the 3rd. Thank you.

Celeste

Hi Rita,

No we travelled to Lijiang. The cruise was wonderful - Jeffery especially but all the staff were so so kind and we will 100% do it again! It totally exceeded my expectations.

Evelyn

Hi Rita,

Another wonderful trip. Thank you.

I know there are a few cases of covid in Zhangjiajie but I think I am ok. As a Mathematics teacher I know out of a population of over 20 million people in Beijing, my risk is very, very low.

Phillip

Hi Rita,

Yes. It's going very well, thank you.

Theresa

Hi Rita,

Yes, we are safely back. Thank you. Thank you so much for all your help in arranging everything. We had a wonderful time. We already miss Inner Mongolia. It was a pleasure to work with you to make the holiday a memorable one. Thank you, we have taken a lot of precautions and should be safe. I will be happy to leave a review.

We have already decided that once the borders open, we will book another trip for our parents to Inner Mongolia again with you.

Elana

Hi Rita, sorry for the delay in responding. Yes, I really enjoyed the cruise! Thank you for your help in arranging!

Hi Rita,

Sorry for the delay in responding. Yes, I really enjoyed the cruise! Thank you for your help in arranging!

Cliodhna

Thanks for all your help for our group holiday. We will be using this group for our group communication.

Hi Rita,

The trip was amazing. Thank you, I will definitely use your company again. At every stage I was looked after so well, the guides were so useful and were always on time and easy to find. The 3 day cruise down the Yangtze was so relaxing and comfortable. Thank you.

Hey Rita, it was a great trip. Many memories.

Hi Rita,

We had the best time on the cruise thank you. We will book another trip in winter time if they are available.

Hi Rita,

We had the best time on the cruise thank you. We will book another trip in winter time if they are available. Is the fapiao ready yet please? Thanks Rita. It looks fine. I have sent your details to another friend today, Peter, who is interested in a cruise with his family. Is this the best WeChat for them to add you on?

Julie

Hi Rita. Thank you for arranging our trip!

We had a wonderful day. Thank you!!

Dear Rita, thanks for your update. The driver will do the transportation from the airport to the hotel and the hotel to the airport again. Am I correct? Today was a beautiful day in Jiuzhaigou. I hope that tomorrow we will have one more time luck with the weather.

Dear Riley,

Thank you! I was confused. Glad it’s all taken care of. Jenny is a great guide and Hui a great driver. We are enjoying our time here. Just wished we had an extra few days. Lots to see!

Dear Rita,

Dessert trip is finished.

Driver very nice and professional! Amazing views.

Hi Rita,

Thank you for the wonderful gift! We had a great day! Ellen was fantastic!!!

Hi Rita,

Fabulous trip to Zhangjiajie. Thank you so much for organising a brilliant itinerary. We loved everything. Our guide Lily was exceptionally good. I would recommend using her again. The driver also excellent.

Hi Rita,

I just want to say that we had an amazing trip and will recommend you and your team to anyone who asks!!!

Hi Rita,

It was amazing! Thank you so much for everything

Hi Rita, thanks.

We enjoyed the trip very much. Jiabang Rice Terraces were fantastic though. Probably the best place we have been in China.

Hi Rita.

Sure! I am glad to do so! We want to recommend you further

All the best!

Cheers.

Maria.

Hey Rita,

Everything is fine: lovely driver, lovely people helping me to embark and lovely people working on board!

I’ve booked the additional trips and explored the ship.

Hey Rita,

I have arrived back in Wuxi and heading back to Suzhou now. Thank you for arranging another great trip. The weekend was very enjoyable. The guide, Nick, was friendly and helpful as was the driver, Mr Tang. The hotel was nice, very comfortable and clean. I really enjoyed Xiamen.

Hi Rita,

It is allright, cabin is great, and kids are happy.

Hello Rita 

I'm doing well! How are you?  Just cleaning my house now .

I can't thank you enough for everything! I really had an amazing holiday and I appreciate all the extra efforts you helped me with. I felt like a superstar sometimes .

I'm so excited for Patra as she will get to experience a vacation where she can to do minimal because everything is taken care of.

Thank you for the kind gesture I appreciate it! The lunch was definitely delicious and it was good to get to know Sandy and Mr. Li. during both lunches.

Hi Rita - we are back now. Just wanted to say thank you so much. We had a wonderful trip. All the guides were amazing.

Hi Rita,

It was nice! Thanks for everything we enjoyed a lot.

Hello Rita. All great thank you. star is a great guide.

No worries at all. It’s an adventure hahaha. Star and Mr Zhou are super nice and they are taking well care of us.

Hi Rita.

Good morning. The weather is great. It’s sunny. Maria will pick me up at 9 this morning. Thanks for checking.

Good evening. I got back to Chongqing. Thank you. I will send the feedback soon. But until the feedback, please know that I enjoyed the itinerary you prepared and Maria was very professional tour guide.

Thanks, Adrian.

Hello Rita,

It’s great. We’re having a brilliant time thank you.

Hi Rita,

It was very good

The driver very good

The guide was awesome

Totally recommended (the whole trip)

Hi Rita,

I am back in Suzhou. I really enjoyed my weekend in Hangzhou just wish it could have been longer! Leaf was a great guide.

Dear Rita.

We have arrived back in Suzhou today. I just wanted to thank you so very much for arranging a wonderful trip to Yunnan for me and my friends. I’ve had the best experience. The guides, drivers, hotels and places we have visited were all amazing. Thank you again.

Hi Rita,

Good. So far so good. And thanks for arranging the birthday gift. Well received.

My feedback on the driver is very punctual, knowledgeable, helpful and safe driving. Feel free to use him for many more tourists to keep the local strive in their making a honest living.

Hi Rita,

We are already in Harbin. So far so good. It was very nice! Thank you once again. Everything was very well planned.

Hi Rita,

Great, I will be back to you for my next trip which will probably be over the Chinese NY. Thank you again.

Dear Rita,

Thank you! We are having a good time! Kai is very good tour guide.

We are back home now. Thanks again for organizing such an amazing trip. We really enjoyed it. My wife will be filling out a comment on trip advisor. She was so happy!

Hi Rita,

Today was great and we really enjoyed our tour! David is great!

We are looking forward to tomorrow and maybe seeing some snow.

We had a great time and we will probably book with you again in the future

Thanks.

Hi Rita. Amazing!

I’m going to save your contact for when we travel to other cities. Thank you very much for your professionalism.

Hi, Rita,

Thank you very much for asking. Sean was a great guide. We enjoyed the trip very much.. Seans suggestions about which places we should go was very appreciable.. and he was very caring the whole trip. Truely speaking I did not find any mistake to improve. Sean was very interactive which was amazing we never felt bored! Also he took us to his aunt's place for tea testing.. we enjoyed a lot.. thank you too for arrenging everything..

Wuyishan is beautiful indeed. So calm and not commercialised much.... very good selection of place for if someone wants to relax...

Thanks Rita.

The park is unbelievably beautiful. We struggled to climb at this altitude. Tomorrow, we will relax in hotel and go out only for lunch.

We had a good trip to Chengdu. Alex was quite helpful. We just had lunch and we are planning to go out in some time.

It was good Rita thank you.

Only this morning the weather was not with us. But all went very well. Thank you.

Thanks a lot Rita we just landed in Kunming! Happy to see Yunnan.

Hi Rita... our trip was going very well. Very beautiful and well organized. Big thanks!!!

Good morning!

Yes we are in the train to Kunming Thank you for all the great support!

Dear Rita, thanks, appreciared!

Today was very good, more than enough activities! and the guide is really good

Hi Rita.

I just wanted to let you know how Amazing Ellen was today. She was so nice and friendly and knowledgeable as well as super accommodating. She made our day very special and I will recommend your company and her to all of my friends! What an amazing trip! So glad you worked it out to come!

Hi Rita,

Really i appreciate your support at every moment. For my next trip to guilin i will contact you.

The trip was good today, the guide is also nice. Thank you.

Good afternoon Rita,

The kayaking was fun. Thanks for organising that.

Hi Rita.

Yes I’m aboard the train for Guangzhou. It was a really great trip. I have recommended my colleagues to visit and to contact you if they do.

Ni hao Rita,

I was very pleased to get an email from you today and know that you were safe. Our friends in Beijing have also managed to keep well by keeping isolated since January. They have a baby now so it was very important to keep well. My family and the group that travelled to Tibet with you are all safe and well. I am sorry about all the people that China has lost over the last few months to the virus. The world is a sad place to be at the present time.

In New Zealand we are entering our 4th week of full lockdown. We have all been required to stay home except for essential services. Supermarkets have stayed open but with strict distancing and only a few people allowed in at a time. This was fortunate as life would have been a lot different had the supermarkets closed. We can go out in the local area for short walks or runs for exercise but other than that police are being very strict on people who have no reason to be out and about.

We appear to be winning the fight so far as we have only had 11 lives lost and around 1500 people infected. This because our lockdown came very early and almost every New Zealander has stuck to the rules and kept apart. We also closed our borders early and it doesn’t look like anybody in New Zealand will be leaving the country or people from other countries coming here for quite some time. Possibly years. Our success in keeping the virus out, so far, means we will not have immunity to it but we have saved a lot of lives. The government will make the decision on Monday if we come out of full lockdown and what the new rules will be.

How are you in Chengdu? I hope your beautiful city has been well in the current time and suffered only a little. We hear little of how things are in China other than the numbers. I note from your attachment about Personal Protection information that your approach has been very similar to ours including policing measures and governmental control. We have done it mainly by co-operation and few have been fined or arrested for disobedience as most are in agreement with the measures taken and our government has kept us fully informed as to what is happening on a daily basis.

Stay Safe and well. Please keep me up to date with how you are. Hopefully both our countries are over the worst and we can begin contact again.

Dylan.

Dear Rita,

Greeting!!!

Thank you for sharing us information about the COVID-19 published by the authoritative medical institution in China.

We and my family all are safe. We managed to work from home since last month now. My town where am I living there in Saudi Arabia "AlQatif City" is quietly safe and under control of COVID-19. with only minor cases comparing to other city in Saudi Arabia and. We have followed the instruction and policies from our government to avoid affecting and spreading of COVID-19.

Thank you for your communication back and hope situation will improved and if so we might return back to china for another tour visit in the future.

Regards,

Aqeel

Hi Rita,

Thank you so much for your warm greetings!  We do follow all good suggestions to protect well ourselves. Now all of our partners work at home and the Canadian government supports financially almost every Canadian and SME.  

一切会好起来的！Ca va bien aller!

Keep safe!

Shirley

Hi Rita,

Thanks for your information about Covic19.

We are all going well. Our country is coping From this pandemic well, we are social distancing now, only go out for groceries.

We will all pray pray pray that this Covic 19 will soon be over and that they will find the vaccine. Hope the world will be better tomorrow.  

Susan

Thank you Rita. I happy that things are returning to normal in China. I have great respect for your people and society and hope to visit again someday.

Stay safe.

Regards, 

Stephen

Hi Rita,

It’s been awhile ago that we spoke to each other. How are you? Im okay.

Since the COVID-19 here in Netherlands im staying at home everyday, it’s been a month now since the lockdown in Netherlands, Kinda long staying at home and not going to work. hehe 

Thank you very much for your concern and your information. 

Hope you and your family are all fine and that no body got infected with the virus. Yeah that’s true no one want to see another break out again. So hopefully its will be over soon but am doubting that, maybe over few months. 

Also take care of yourself and your family and still be careful in public.

Greets,

Louise

Dear Rita,

Thank you very much for your message and kind words of advice! We are living unprecedented times and we are doing our best to cope with the situation. My wife and I are currently based in Dubai for a number of years now. We still remember fondly our trip to China and the fantastic beauty we have found there, as well as your great service throughout the trip.

We are looking forward to returning someday, especially as we have seen just a little part of your country. We have not been to Shanghai for instance and I am sure there are also other national wonders like the Zhangjiajie Park which remains for us the highlight of our trip in China. If we do, be sure to contact you as our agency of choice.

Stay safe and healthy and have a great day!

Adrian

Dear Rita,

Thank you for your most informative email.

It was wonderful to hear from you. I have passed your information onto my husband who is a general practitioner in our country.  He will share it with all of his colleagues. 

We are fortunate here in South Africa at this time, we seem to have managed to flatten the curve of COVID-19. That is not to say we has decreased the curve. We are currently under a 35 day lockdown which may be extended.  

My daughter and I hope to one day visit your beautiful country again. 

Sending you and all your family much strength during these uncertain times. 

Stay safe!!

Warm regards 

Samara

Dear Ms. Rita,

That is very thoughtful of you. I hope you and your team are doing great as well. We are in this together, and let's hope for the best to come soon so we can resume our business. Send my regards to everyone there and thank you for checking on us.

Thanks & Regards,

Christine

Hi Rita,

Thank you so much for your mail. We really are in a chaotic situation in the world right now. I'm sorry about the deaths in China and I hope you and your loved ones are healthy. Here in Sweden it just gets more and more stressed. More and more are dying and the hospitals is overcrowded. Hopefully it'll end soon.

Thank you for the pdf. I'll send it around. The authorities in Sweden are a bit quiet about a lot. I dont think they want to cause panic so they doesn't tell us about everything. It's mostly people from hospitals that talks to media who gives us the right information about the situation. And also information from other countries of course. So thanks again, I really appreciate this.

Keep safe,

Marie

HU RITA 

WAS SO NICE TO HAVE YOUR MAIL.

HERE IN ISRAEL WE ARE DEALING WITH THE COVID-19 RELATIVELY WELL. MY FAMILLY FRIENDS AND BPEOPLE ARROUND ME ARE ALL WELL. HOPE THIS WILL BE OVER SOON ALL THE BEST

RIVKA

Hi Rita,

Thank You so much for the kind email. Please that all is getting back to normal, we will see the light in 314 more weeks until the virus has run its course. Our economy has taken a beating. Fortunately we are in the infection Control business and sell high quality hand antiseptics for over 25 years to hospitals.

We are established however our supply chain for manufacturing is disrupted and prices are going through the roof.

Keep well and one day I will return for anther adventure in China, I enjoyed my trip very much!

All the best and will start wearing a mask in the grocery store.

Bob

Hi Rita,

How nice to hear from you. We have great memories of Chengdu and Tibet. Unfortunately we are not permitted to leave Australia and people returning are placed in quarantine for two weeks. We don't know how long this lockdown period will last. People think it might be until October.

Kind regards,

James

Dear Rita,

Thank you for your message and that is very positive news it was lovely to hear from you too. Thankfully we are all fine at the moment and just staying at home away from everybody as the government says.

China is the most beautiful county and one day Glenn & I will return to explore more of it.

Take care of yourself 

Regards

Eileen

Dear Rita:

Thank you for your email. 

It is good to hear that matters are improving in China. Here in Manila the virus is only just beginning to take its toll.

One of the doctors at the hospital that recently treated me for a minor cancer has died from its effects and most of the others at that hospital are now under quarantine. Many more people will die in the coming weeks. Because of my age (over 60) the local authorities do not allow me to leave my apartment -but that is fine with me as it will force me to write up material I have been meaning to write up for some time now.

Once this is over I sincerely hope to get back to China - this time covering Xining and Chengdu. Always on the search for rhubarb growing in the wild! And when the virus allows that to happen I shall be in touch with China Discovery. The last trip you organized for us was excellent.

Best wishes

Richard

Dear Rita,

Thank you, good to read you. Actually I am well aware about the progress in China. Originally I had been invited to lecture to GACC staff in February in Sanya. But in the future the Chinese colleagues will rather teach me … they gained so much experience.

Meanwhile I continue as an advisor to WHO but otherwise am very careful. Will certainly let you know if I need some assistance - but not right now as China closed the border to foreigners (like everybody else).

Continue to take care - all my best wishes to you, your family and colleagues,

Robert

Dear Rita, 

Thank you so much for your kind and thoughtful email. We are glad to hear that you and your colleagues have kept well at this time and we also hope that our guides Cheri, Sandy and the others, who gave us such a wonderful holiday in your beautiful country, are also keeping well. Here, in South Africa, we have just gone into a three week lock down in the hope that this will help to defeat the spread of the virus. 

Here’s hoping that next year we can look at options for another visit to your amazing country.

Kind Regards and Best wishes

Barbara and David

Hello Rita,

What a wonderful surprise it is to hear from you! :) Thank you for thinking about me during this very uncertain time. Here is Hawaii, we have 26 confirmed COVID-19 cases. My husband Started working from home since 3/17. I am a dental hygienist so my office has cancelled all my patients for the next 3 weeks. My boss is following CDC & American Dental association guidelines.

I am happy to hear that you are safe & healthy.

I am so grateful that my husband & I were able to visit your country. I LOVED China so much. We had wonderful weather & clear skies. We had purchased a pack of N95 masks that we took to China but never used. I have yet to have need to use it during this COVID-19.

I have enclosed a couple of pictures of our tour of Yellow Mountain. I wish I could be back there one day again!

You were such a pleasure to work with!

Take care Rita!

Cheers from Hawaii,

JAIMIE

Hello, Rita.  I am happy to hear from you.  I have worried about you, and Jason, and the young man who was our driver, and your friends, family, and co-workers during this pandemic, especially in the early days when so many people were dying. 

Thank you for the list of suggestions.  Our governor of our state, Oregon, asked residents to stay home for the next few weeks, possibly through April.  We are staying home with the exception of grocery shopping.

Our trips for the next few months have been cancelled (I had a trip planned to see Jordan and Egypt).  One thing I am happy about is that I was able to visit your lovely country last year for two weeks.  I met nice people, saw beautiful sights both in the cities and in nature -- especially the wildlife, had good food and lodgings, and was impressed with the bullet trains. 

Blessings to you, too.

Rene' Pizzo

Rita you are such a sweetheart!

Thank you for thinking of us.  We are all ok- my 14 yr old boy loves not having school, my 19-yr old girl is with my parents in TX taking on line classes, and my 21 yr old man is finishing college on line and graduation is cancelled. :(

Thank you also for sending me this very informative information.

All the best to you and your family.

We all think of our wonderful trip every day & have beautiful photos on our walls to remind us how much we loved China.

-Michelle

Dear Rita,

first of all, thank you very much for the information. As you probably know, the situation in Spain is becoming more severe every day and we are still far from having this under control.

We are all currently locked at home but for buying food or medicines and travel to work, but the use of the mask is not so spreaded as it is in China (I noticed from the information you sent that this is very important).

I hope you and your families hadn't suffered from this and a quick recovery for those who are still affected.

Luckily, we could visit your country when it was still possible and we have very good memories from the trip. We'll keep promoting China as a travel destination because (I promise you) we really loved it.

Thanks again for your mail. I really appreciate it.

Kind regards

Hector Alonso

Hello Rita,

Thank you for contacting me to share your concern. I remember my wonderful trip to China to visit my son Jeremy in 2015. You were so helpful in helping me plan the Yangtze River cruise. Now the world is at war with the horrible Coronavirus. I am safe in Boise, Idaho with my father who is living with me. In my state of Idaho, there are 24 cases. All people are staying home and restaurants, schools, bars, businesses are closed. Thank you for the helpful information. We must hope and pray we fight and win this war with the virus.

I send hopeful wishes for all of us

Debbie

Hi Rita, 

Hope all doing well. We were really worried about you all, 

It's good to hear that vaccine are under trial, and recovery is heading great and controlled there at China. 

Are all personal guides ( Teena, Jhon, wendy, christry) and drivers doing  well? 

We are missing those days. 

Wish that this phase should End soon and everyone gets healthier and happy Again. 

Good to hear from you Rita. 

Take care. Be in touch. 

And yes, we will follow all the instructions as mentioned.

Thanks 

Harika

Hi Rita. You are very kind for your advices.

As you can read in internet, all Europe is blocked. Italian government was the first to introduce strong restrictions to try to stop the infections. Italy is the first country for the number of deads, more than 2 thousands. At the moment the infection continues, unfortunatly. Doctors say it takes other 2 weeks to reach the pick. Our government established by law to remain at home, everybody. We can go out  shopping for foods only, possibly with masks( I have some), with one meter of distance. Now there is a strong control to make people respect the law, big fines for offenders.

These restrictions until 3th April. Anyway it is very hard . 

I red China is getting better and I hope you don't have problems.

We are fine at the moment. I will inform you about recent news later.

Thanks and greetings.

Luigi

Hello Rita,

Thank you for helping me plan my trip to China. Unfortunately my trip to China in July 2020 was cancelled today because of the coronavirus outbreak. 

I am disappointed because I was looking forward to seeing the pandas in Sichuan but I know I will get a another chance to go to China when the virus subsides.

Thank you and kind regards,

Alexander H

Dear Rita,

During this hard period of time in CHINA our hearts are with the people of CHINA.

We listen and watch the news and are deeply sorry for the terrible events in Hubei Province and we see with big sorrow the empty streets in Beijing and many other cities.

We are positive that the Chinese medical system together with the people will overcome the Corona virus Disease, but the cost of lives is very high.

We see that many people are afraid to go out of their homes, schools are closed and also all public places. Tourists are not coming, which is very bad for the Chinese economy.

My wife and myself love CHINA and the Chinese people. Although we do not know the Chinese language, we have found that we can quite easily communicate with the people in the street, in the train stations and in various places we have visited. The people are very helpful, trying to assist give direction and answer questions.

We are sure that we shall visit CHINA soon. My wife has visited China 6 times. I have been to China many more (over 30). First time in 1992.

We wish you Happy New Chinese Year. We hope life will soon get to normal.

We wish you and your family, friends and co-workers in your company to be in good health and happy in the days to come.

Love from Israel and from us personally

Nurit and Beny Arad

Dear Ms. Jiang:

We are your clients from Puerto Rico, who travelled with you last year. Greetings!

Just a short note to say Hello! and let you know we follow the news closely, concerned about your well-being!

Love and blessings!

Ivette and Rafael E. Vicéns

Hi Rita, how are you?

Many bad news are arriving in Italy. I know about the terrible virus, but what is the real situation?

I think the tourism , chinese and international, are in difficulty. Do you have problems with your job?

Are you OK in Chengdu?

Give me good news.

My best greetings.

Luigi

Dear Rita,

We had a good trip, thanks to you for giving good tour guides such as Jenny in Beijing and Celina in Harbin. Drivers were careful too.

Dear Rita,

Welcome New Year 2020 , I hope we all become more successful and always healthy ...

I will write the comments soon

Tks Brgds/ Feisy

Hi Rita

I hope you're well. I just wanted to say thank you for putting together an exceptional holiday in Chengdu for my family. We had the most amazing time! Everything has been perfect! Thank you for the upgraded hotel on the mountain as well, it far exceeded our expectations! Jason has also been a wonderful guide.

Thank you again. We will definitely be back!

And thank you for my lovely gift as well!

Kind regards

Nishthal

Hi Rita!

Today was a little colder, but everything is fine and the baby is doing well! We spent the day in Xian today also. We thought our tour yesterday was going to see the Terracota Warriors (our mistake!),so we took the day today to do that.

Thank you for everything! And also, I'd like to say that both our guides, in Chengdu and Xian, were great! They took very good care of us, were very patient and understanding, and helped a lot more than expected! As usual, the service was top notch.

I'm sending some photos attached. And be sure that we will post good reviews!

Sincerely,

Luis

Hi Rita,

Good morning. We reached our home safely. All thanks to you and your team for organising such a wonderful trip. Starting from planning, implementing, and executing it. We dint face any problem anywhere while traveling or while inter changing the between stations. I would like to thank each one of you for taking care of us. I would like to highlight few things which made me speechless. 

Security: 

In the entire trip we didn't face any problem. Either with baggages or any other property. Everything was secured. 

Comfortablity: 

Spacious cars were provided all over the trip and we were very much comfortable. 

Special Thanks: