Jack Li - Our Experienced China Travel Consultant

Dear Mr Jack Li,

This is my feedback on the Yangtze cruise Century Oasis.

We travelled in a group of 6 booked on the Century Oasis for the Yangtze river cruise from Chongqing to Yichang. We thank Mr Jack Li who provided excellent service and support in booking and making payments.

We enjoyed the cruise and found the facilities, amenities and rooms very much to expectations. The services were well orchestrated and coordinated by the Captain and his crew. Attention to detail, comfort, convenience and safety of the passengers were paramount and emphasized throughout our 4 day stay. Compliments to the Chef for the wide variety of food options. Each meal offers some dishes which are new and provides variety and taste.

The off-shore excursions are a must. They are thoroughly well planned and executed in small groups of 12-15 persons. The 3 Kingdom performance show is spectacular. We are very impressed. The cruise offered excellent central seating for the performance. The Ghost city and upstream excursions were very enjoyable. We heard there was a lot of walking but it was at an easy pace and not troubling at all (my group are in their sixties & seventies)

We had one hiccup which was beyond the control of the cruise operator. In early April the tide at the Chongqing Chao Tien Men terminal was too low, and the ship could not embank there. We were given 2 days advance notice to go to a different meeting venue in the city and were driven by coach to the next embarkation point. We felt that this hiccup was well managed and together with other travellers felt we were well taken care of.

We highly recommend this cruise and recommend booking through the yangtze-river-cruise.com website is an excellent choice.

Thank you, Jack.

Sincerely

Kwong

Dear Jack and China Discovery team,

We would like to thank you all again for organising our Hong Kong- Guilin -XIan 6/7 day trip. In spite of the short time we had, my 3 close friends and I had a wonderful time together, thanks to your good planning and organisation.

Here are some answers in reply to your specific questions on your evaluation form:

1. Our travel consultant, Jack Li was very patient with all my queries and responded quickly. We communicated via email which suited me very well and he was always prompt and helpful in his reply.

2. We chose to travel via the High Speed train and given that tickets cannot be purchased more than 15 days in advance, I was really very impressed and pleased that Jack managed to get us all the tickets and especially the business class tickets for Guilin to Xian, where we were all in the same carriage which made our trip even more enjoyable.

Jack was also instrumental in helping one of our group, a UK passport holder, to obtain her China travel visa in good time. The comprehensive letter that China Discovery provided for the visa application really helped.

We specifically chose not to do certain activities that are always included in many tourist guided tours. China Discovery was really understanding and helpful in arranging a customised tour for us. The local tour guides (Steven Deng in Guilin and Vivienne Zhang in Xian) were great - friendly, hospitable, experienced and very fluent in English. They recommended really good local restaurants and we did not feel pressured to visit or buy souvenirs. We felt very looked-after by them and the drivers, Mr Yang in Guilin and Mr 'Deeler' in Xian, who were both very careful drivers and provided water and even fruit for us.

3. I would thoroughly reccommend your service to other travellers who like us wish to have a slightly customised tour and especially those who like our group, needed a fluent English speaker.

4. Our opinion is that China Discovery provides an excellent professional service and is extremely receptive and flexible to individual requests from clients.

Yours sincerely,

Judy

Dear Jack,

Hello from Europe!

We came back from China and, as promised, I am writing my feedback about the trip.

We really loved it!! Thank you so much for organising everything so professionally and to create an itinerary according to our requests and preferences.

The choice of hotels was great, all of them were indeed in a perfect location and with very high standards. We particularly loved the Mountain retreat in Yangshuo (we had an amazing view from our room, and delicious home cooked breakfast of our choice, served in the beautiful garden. Also, they gave us a small gift when we left), and the hotels in Xi’an and Shanghai (in the last one, staff were able to speak very good English, too).

The sites we visited were all very interesting as well as the recommended shows that we saw in Beijing and Yangshuo, as per our guides’ recommendation. The one in Yangshuo was really amazing! We were very impressed by the Great Chinese Wall and the Terracotta Army. We loved the cruise from Gulin to Yangshuo. Also, the restaurants where we had our lunches were all good and especially some of them offered a very good choice of traditional food which were recommended by our guides.

A very big thank you for providing such professional and expert guides, we were very happy with all of them! Each of them had a different way to approach us as customers and showing us around, but they are all very very good! We were also impressed with their language skills as they all spoke very good English so it was very easy for us to communicate with them and listen to all the information they provided us about the places we visited. They were all kind and helpful, accommodated all our requests and really went the extra mile to make our experience in China a memorable one!

No complaints also on the drivers, they were good and always on time, always provided us with bottles of water and once we even had a bottle of cold jasmine tea in Shanghai! As you know, there was a little issue with the driver who had to pick us up in Hangzhou, but this can happen and no big deal. Once again, we really appreciated the dinner you offered as a compensation, it was a very nice gesture and the dinner was very good!

Please let me know in case you need any additional information, I can just say that we were very happy with all the services provided and will definitely recommend your agency to our friends!

By the way, do you also organize trips to other countries other than China?

Kind regards,

Angela

Hi Jack,

I just wanted to say that the itinerary was outstanding—I was really impressed with how well everything was organized.

That said, I wanted to share a few observations. One concern was the number of stairs at several destinations during the day tours. My friend, who has a knee injury, found it quite challenging at times. It might be helpful to note this in the tour descriptions for future guests.

Also, we noticed that the rooms didn’t include hair dryers or conditioner, which are usually standard in similar accommodations.

There was a slight language barrier with some of the staff, which occasionally made communication a bit difficult. Additionally, the Karaoke Night didn’t seem set up for Western guests to participate easily, and one of the evening plays was entirely in the local language without any translation—making it hard to follow.

Overall, I truly enjoyed the experience and appreciated the cultural immersion. I just feel that a few small adjustments could make the experience more comfortable and accessible for Western visitors.

Thanks again for all your efforts!

Best regards,

Janett

Hello Jack,

The cruise went really well and we had a very good time during the 4 days. Unfortunately the day with the visit of the 3 gorges it was raining, but it is something we cannot plan in advance.

In any case we were satisfied with the cruise, food was good, the room comfortable and the cruise's member really nice. Thank you helping us in the organization and booking, we had great time.

regards,

Andrea