Evelyn Ma - Our Best China Travel Consultant

Hello Evelyn,

Tq, I'm well. How are you? It is my pleasure to provide the feedback. Generally we are really satisfied with the services provided by your company. Frank, our tour guide is very helpful, accommodative and easy to communicate with. Hotel location is strategic (central to attractions & eateries) and comfortable. We surely will consider using your company' service in future. Tq.

Wan

Hi Evelyn,

Just to let you know that we had a great time in China. Both tour guide were excellent. Linda was truly fantastic, she took us onto our train and got us settled into our seats before leaving.

Kind regards

Vince

Dear Evelyn,

I just wanted to thank you for organising such wonderful service. Drop off and pick up service was outstanding and Lucas on board looked after us extremely well.

Joy

Good morning Evelyn,

Our wonderful stay in Chengdu has come to an end and we are at the airport awaiting our flight to Lhasa, looking forward to the next stage of our adventure.

Mr. He Xian and Mr. Gong were excellent guides and drivers.

Thank you very much for the kind gifts that Kevin brought to us, this was such a kind thought are very much appreciated.

John

Hi Evelyn,

Yes we had a great time in Zhangjiajie & Fenghuang. Great service provided by Maggie and the driver. Will certainly consider China Discovery in our future visits to China.

Lim

Feedback as follows:

I am a repeat customer of China Discovery and was fortunate to have Evelyn Ma helping me. I had some challenges getting to Jiuzhaigou and Evelyn was able to help me even in the late evenings prior to my travel. My guide in Huanglong and Jiuzhaigou was Gao Jing and what a delight to have her as my guide. She is very attentive and knowledgeable of the two attractions. Most importantly, she is fit as a fiddle as we trekked over the scenic trails. Many thanks to both ladies.

Chan

Hi Evelyn,

the trip in Xian is good. We enjoyed it. The guide and driver are good.

Ginny

Dear Evelyn,

Thank you very much for your efforts, the outcome exceeded our expectations. Under the bottom line we are very happy about your service and the service from Chengdu Bamboo Tours. Here are some comments:

- all requests and questions have been answered pretty quickly

- all local guides and transfers have been on time, the transfers have been convenient

- the guides in general had a good skill of English and broad knowledge about the booked tours

- we can strongly recommend your / Chengdu Bamboo agency further

- we have hardly anything to improve

- breakfast facilities in the Yangtze Boutique hotel were small and quickly overcrowded

Again, excellent job - Thank you for everything!

Best regards,

Michael

Hello Evelyn,

It was a more than great Tour.

I learned a lot of things.

Thank you all!

Kind Regards,

Marc

Thank you so much, Evelyn!

So pleased that the train has been changed. The service has been impeccable!

Kind regards

Ling

Hi Evelyn,

We enjoyed Suzhou and happy with May and driver.

On train to Beijing was absolutely pouring in Huangshan this morning… What an adventure!

Thank you for organizing the trip. We enjoyed it very much.

Tim did not get us to fill out a form but wanted to say we really enjoyed having him as our guide. He was one of our favorites along with Andie.

Sin

Hello Evelyn,

Thanks for making the tour arrangements - we are now back to Singapore - we really enjoyed the tour of the ancient cities of Chengdu and Xian and Luoyang and appreciated China natural beatify and heritage. See you soon and hope to make another trip to the other remarkable places.

Venkta

Dear Evelyn,

We are already halfway into our trip. We very much enjoy the program. The guides are great! Thank you for making this possible.

We could not change our departure date from Xian therefore there will be almost no time for any sight seeing on the 21st.

Best regards

Walter

Hi Evelyn,

We really enjoyed our recent trip

Everything was very good.

Booking with your company was easy with great communication

We felt it was good value for money

Onboard the room was clean and tidy and very well organised with meal times and excursion leaving times.

Many thanks,

Simon

Hi Evelyn,

We managed to visit Jinli Street yesterday evening and today Leshan boat ride were the best choice. We woke up early today therefore less people and good traffic. We did hot spring and later massage. Ben will also bring us to a 8pm show we decided to watch.

Nice weather yesterday and today too. Hope tomorrow emei weather is nice and clear.

Polly

Hi Evelyn,

We had enjoyed our trip tremendously amid a few hiccups along the way.

The cars, except the one used from Dunhuang to the High Speed Train Station for Turpan, were clean and comfortable with good air con. Drivers were punctual and cautious on the road. Bottled water was always on hand.

The hotels were generally good and our requests for a non smoking room on a non smoking floor were met without fail. However, there were guests, with no respect to the hotel rules, blatantly smoked in their rooms with the doors opened fuming the whole floor with tobacco smoke.

Without prejudice, I will comment based on our experiences with each guide.

Frank was very nice and friendly tending to all our questions providing us with a general profile of Lanzhou. He gave us a detailed briefing of where to go and how to check in for the train.

Adam, who we spent the most part of our tour with, was quite one of a kind. He suggested a change in the order of the itinerary for better time management which we gladly agreed because as the guide he should know best.

The trip to Mingshashan and Crescent Lake was subsequently rescheduled to our final day in Dunhuang before the train ride to Turpan. We finished the tour there before 11am and Adam suggested lunch before the 2 hour drive to the train station. I told Adam that our train departure time for Turpan was at 18:00 and it would be too early to get to the station. Adam's surprisingly blunt response was "why did you request a change in the departure time? You will have to wait at the station." I explained to him that we did not request any change to the train schedule. Adam then suggested that we could consider paying a fee to change our tickets to an earlier time. We asked Adam where else we could visit to kill some time before going to the train station. He proposed the Dunhuang museum for a brief visit and "casually remarked" that he had a new group of visitors to meet at Zhangye the following morning AND the car ride from the train station to Zhangye would take 9 hours. In the end, we visited the Dunhuang museum, had lunch and arrived at the train station around 3:30pm, only then that Adam told us that you had changed the tickets and paid for the changes.

Adam, to us, seemed to be a man with an agenda of his own.

We were very happy to have Umar and Xiao Wang looking after us in Xinjiang. Umar's English was impeccable and his knowledge of the place was insightful. They pampered us with fresh yoghurt and local carbonated drink to quench our thirst in the scorching heat. We truly felt welcomed and being taken care of.

The trip would have been perfect if we could have time visiting more caves at the Mogao after the standard guided tour and also more time at the Munarge Homestay to enjoy the facilities (we arrived at the hotel around 9pm).

Great that we have ticked off Dunhuang on our bucket list and another trip to China is already in the planning.

Thanks Evelyn.

Teresa

Hi Evelyn

I enjoyed my tour of Qinghai & Zhangye very much. The guides and drivers were excellent throughout my tour. Thank you for all your help.

I am planning for another tour in Sep and would like to check the 11 days Best Xinjiang Landscape Tour. The last stop of this tour is Kuitan city to visit Dushanzi Grand Canyon. I would like to extend the tour to travel the DU-KU highway and end the tour in Kuga before going back to Urumqi. I will be travelling alone. Please let me know the price for such a tour.

Thank you

Paul

Dear Evelyn,

We really enjoyed the tour! The hotels, food and planning were all excellent. We especially enjoyed the company of our guide, Louise. Her English and knowledge are outstanding, we had a lot of fun together, and she helped us a lot during our stay.

Just a small tip, it could be useful for other clients to mention that rain protection and other necessities for a hike can be easily bought on site for a modest price. And also that the hiking is over an easy, paved path with stairs.

Thank you and Louise for arranging this wonderful time for us!

Best,

Natalia

Hi Evelyn!

1-day Suzhou trip was great! Jeff is a wonderful guide.

Cynthia

Hi Evelyn,

Thank you so much for reaching out. I apologize for the delay, we have been very busy in our last few weeks of our China trip.

In regards to feedback for the 12-day cruise, it was fantastic. We were the only people on the boat who didn't speak Chinese and yet we felt so welcome and included. The staff (whether they spoke any English or not) went out of their way to treat us with kindness and incredible hospitality. One of the cruise managers, Leila, often came and interpreted for us exclusively while the other cruise manager was explaining things in Chinese. The tours were fantastic. We were able to learn so much about the different areas that we visited and every location was beautiful. And the food! Everything we ate was delicious. The chefs did an amazing job in providing wonderful food for every meal.

We have one very strange request. Whilst on the boat, there was a sauce there called noodle companion. If you could put us in touch with anyone who might know the recipe, we would be so grateful. We've been trying to find it on our whole trip through China because it was so delicious.

All in all, this was amazing experience and one of the best things we did in China. Thank you again for helping us organize it and please let us know if there's anything else you need from us.

All the best,

Courtney

Hi Evelyn!

We had a wonderful time. The itinerary was perfect. We enjoyed every spots We went to. The driver was very professional and helpful. The quantity of food for lunches were more than enough. Eric was just awesome. Very knowledgeable, professional, so easy to get along. It felt like we were together as friends and not just à tour guide. He was very flexible and try to accommodante every request we had. Also, China discoveries itself was very flexible and open to our requests. We simple had a wonderful time. It was my first time in China and I fell in love with the country. I will certainly go back and will certainly contact China discordes again

Seng

Dear Evelyn,

We enjoyed the cruise very much and overall, we were fully satisfied with the journey:

- everything went smoothly and without problems (booking of journey, onboarding, attendance during cruise, check out)

- friendly staff, attentative service in restaurantgood attendance of passengers, english speaking staff was always available

- buffet choice good, some more variation in the dishes offered would be great.

kind regards,

Martin Bruengger

Dear Evelyn

We are back. We are at home after 4 weeks wonderful hollidais in China.

Your help was excellent.

many thanks for all. You and your collegues did a very good job, very perfect, flexible and very very kindly.

Many thanks from us from Germany Berlin

P.S. When a friend want go to China i will suggest him your help.

Eberhard

Hi Evelyn.

We are leaving Beijing now.

We had a great time.

Peter and the driver were excellent.

Jonney

Hi Evelyn,

Thanks again for the wonderful trip! The whole vacation was amazing. The hotels were great, the guides were great and the sights were great.

We really enjoyed the whole trip. Thanks for helping us with this amazing experience.

Kind regards,

Erik

Dear Evelyn,

My trip to Lijiang is finished. It was a marvelous experience to trek the Tiger Leaping gorge and visiting Lijiang. I must admit that all exceeded my expectations. Rodney, the guide, was fantastic. The hotel Duofu wonderful. Thecity and the gorge beyhond description. I had one of my best travel experiences ever. And I must praise your services. You were always there to help and support my trip. Many thanks for everything. Next time in China I will be in touch with you again.

Warmest regards,

Joao

Hi! We did arrive home safely.

Our Zhangjiajie tour was amazing! It was a perfect weekend, truly. Ronan our guide was so fantastic. Really five stars. She gave very interesting cultural, historical and nature information about the national park and Tianmen mountain. She worked with our pace and didn't rush us at all. We were able to go to all the attractions we wanted to visit. She also related really well with our family. I highly recommend her.

The hotel was adequate. Not anything very special, but comfortable. They did not clean while we were staying, but I don't know if they have a policy of only cleaning g every other day or something. The breakfast was as I would expect.

The two restaurants we went to for lunch were perfect for us. We really enjoyed all the food. Again 5 stars The National park, Glass Bridge and Tianmen mountain were all so amazing. Truly a must see location for any visit to China. We really enjoyed all the various cable car and elevator, etc with different views of all the beautiful scenery.

Thank you so much for all your help planning this perfect Mother's Day holiday for our family.

Jonathan

Dear Evelyn

All is absolute fine in China. The guide Anna in Beijing was very good and flexible.today we arrived in xi an. Weather is rainy.

Eberhard

Hallo Evelyn

All is very fine. Now we are in Guangzhou. Judy picked up us perfect like all other giudes. The guides are all very very friendly, exact and flexible. All made a perfect Job.

All is good Judy will bring us to the station.

Eberhard

Feedback as below:

Everything was great. I love every moment of it. Thanks to you to be such a good coordinator. I definitely recommend my friends to use your service.

Thanks

Sukumal

Hi Evelyn,

Jack is very nice to us, we are heading to the mountain now. The hotel is decent, a bit noisy in the morning from outside.

today’s weather is perfect, but tomorrow may be some rains. We are happy with whatever the weather brings on the mountain.

Yes we are very happy with the Huangshan tour. You have been very helpful and professional. Jack is very knowledgeable and very nice to us. We’ll definitely contact you again for our next trip to China.

Wijono

Hi Evelyn.

Yes we are on the train now.

We really enjoyed Luoyang. I've always wanted to visit the Shaolin temple and really enjoyed the Kung Fu class.

Joe our guide was very good too.

The hotel room was great but the breakfast needs improvement. Joe made sure they supplied us with some extras for breakfast as there was not much variety.

Yes we really liked Datong as well thanks. The tour was informative and the attractions really interesting.

Jonney

Feedback as follows:

Chengdu: It went great your guide is very good

Chongqing: Yes we have a good time. David, although kind of strict, taking a good care of us. We definitely will contact you again for further tour.

Piyaporn

Hello Evelyn,

The tour was wonderful, and very informative and ticked all our boxes.

Right from the outset you made it very easy for us with clear English communication, easy payment instructions and prompt responses to any queries or alterations to the tour that we may have had.

It was such a relief to have someone waiting to greet us at each and every airport, which took all the hassle out of landing in a foreign country with language barriers and unfamiliar ways of booking taxis etc.

Sandy, our host in Lijiang, is a kind, gentle person who is well educated and has a wealth of knowledge regarding China's history and is happy to answer any questions and share his knowledge with us. He was extremely patient with us and helped us negotiate any hurdles we may have come across. His own personal stories of his time growing up in China were such an eye opener and we felt privileged that he would share these with us.

There was an issue when booking into our hotel in Lijiang but Sandy handled this expertly for us. The hotel was in a wonderful location and had all the facilities we required. The breakfast was great. The lunches that we had during our stay in Lijiang were wonderful, an abundance of food and a vast array of plates. We were left bulging at the seams following these meals.

The driver who worked with Sandy was another great addition to the tour. He was courteous and a skilled driver, was always there waiting for us and we felt very comfortable & safe with and he fitted in well with our group.

Atn in Shangri-la was also a very skilled tour guide, who had plenty of his own stories to tell. He obviously enjoys meeting new people and is easy to build a relationship with. Atn also ensured our check in was smooth and that we were at our allotted places in good time. It was good to have the same driver as we had with Sandy.

The hotel was good, however the location meant that we weren't within walking distance of anything once our day tour had ended. There was a vast breakfast buffet but not much to entice the westerners unfortunately.

Sophie met us at the airport in Kunming and we basically hit the ground running. Sophie didn't waste time, and had us on and off shuttles with great haste. Our flight out of Kunming was delayed and Sophie was instantly organising additional sights for us to make the most of this extra few hours. She also did an excellent job of having us at the airport on time, checking us in and maintaining contact to ensure we had arrived at the correct departure gate. The hotel was in a good location, however with no air conditioning and rooms set at 27 degrees, it was rather uncomfortable and we would have preferred something a little cooler. Again the lunches were plentiful and tasty.

We would have no hesitation in using your services again, you made the whole process stress free and we are happy to recommend you to any potential travellers.

Thanks again for all your help, Evelyn, you and your company have been amazing.

Regards!

Nicki

Hi Evelyn,

Tour is very good. We all enjoyed it. we are happy with whole trip. Local guides are extremely helpful

Thomas

Hi Evelyn,

Yes..we enjoyed our tour very much..thank you for arranging good guide for us..Jonathan has good command of english and knowledgeable..driver is also very good.

Daniel

Hi Evelyn,

The 5-days China tour in Beijing and Xian was fantastic and fit our needs perfectly. We are a family of three and this includes 2 teenagers. The tour ran exactly as promised and gave enough time to properly see each site. We never felt rushed. Each tour guide asked what we wanted each day and made each day a great experience. The meals were delicious and ordered for our specific dietary needs. The drivers arrived on time and were very polite.

Dana

Dear Evelyn,

Thank you so much for making further arrangements. We have having a wonderful time. Amy is a very good guide and she is looking after us very well. Mr Yoou is a great driver.

Patrick

Dear Evelyn,

We returned to Nantong yesterday after a wonderful holiday in Yunnan. Thank you for making this possible. You asked for feedback to the following questions:

1. Email correspondence. Emails were answered very promptly and questions were answered clearly.

2. Tour arrangements. Tour arrangements were excellent. All elements of the tour were organised carefully and were thoroughly researched and arranged.

4. Opinion. We have a high opinion of China Discovery.

We would also like to thank you personally and those who guided and drove us during our excellent tour. China Discovery have provided a first class service, thank you. Could you please pass our thanks to Amy, Yak and Sophie who guided us and to Mr Yu and Mr Huang WHP drove us.

Patrick

Hallo Evelyn,

many thanks for your organizations... All works very well

Juergen

Hello Evelyn,

I loved the trip! It was foggy so I couldn't see many mountains for the majority of Day 2 and 3 but I still enjoyed it. Day 4 was excellent at the Grand Canyon. Abbie was so kind, friendly and informative the whole time, she made the trip even better. The driver (I can't remember his name) was safe and always on time.

Regards!

Sam

Hi Evelyn,

Thank you for organizing our lovely trip to China. The itinerary was brilliant .Our tour guides Jamie and Timo were excellent and very well organized as well as being very helpful and friendly. The drivers ,Fan and Mr sun were also very attentive. We had a great time. Regards

Cahal

Hi Evelyn.

Yes. We arrived safely and touring Beijing now. Thanks for your hospitality and all the professional tour guide and driver arrangement

Lim

Dear Evelyn,

We are back in England. I write to thank-you for your excellent organisation of our holiday. Everything went smoothly, although we hit a spell of very cold weather .Each of our guides was outstanding and your itinerary made sure that we saw the best that was on offer.

With warmest regards,

Nicholas

Hello Evelyn,

Yes everything is going well and we are enjoying our time in Beijing.

Todd

Hi Evelyn,

The weather of Jiuzhaigou was great. Not sunny, but slight sun, experience a little light snow on Long Lake, and beautiful masterpiece of creation in JZG. Huanglong was wonderful too. Nice weather. Even with the cable car, we walked a total of 16000 steps. Unforgettable 2 days

Century Oasis - it's new and we were given 3rd Level, but only dine in one restaurant. Still it's good. Allan, the Cruise manager took good care of us as we were the only few that requires English guides.

The Fengyansanguo show is super n spectacular. Very glad to have seen it. Thanks.

5* - Feng Yan San Guo

4.5* - Shengnui Stream

4* - White Emperor City

3* - Fengdu Ghost City

Time flies, but the memories remain. It's been a really great trip for my wife and i over the past 14 days. Thank you for your wonderful service. Really appreciate that. Only regret is don't have time to meet up with you.

Melvyn

Hi Evelyn,

Thanks for your good service and follow up. Indeed we are thankful for your help especially giving us advise on the train ticket from Yichang to Chongqing and other help rendered. Will definitely refer you to any friends who would like to go for the cruise.

All the best and God bless you.

Regards

Ling

Dear Evelyn,

We are having a wonderful time onboard the ship. Even though the ship is delayed for one day due to weather, the cruise company managed it so well that we're able to complete the original itinerary. That's a great achievement.

The staff onboard are excellent, I think it's a 6-star service.

All the best and God bless you.

Yes, the tour to Qu Yuan's hometown is a wonderful surprise for my wife especially and myself, it's like a bonus :-)

Hope you have a nice day.

Brgds

H. C. Chong

Hi Evelyn,

we thoroughly enjoyed the trip, and we’re so glad that we went with the China Discovery private tour. The tour quides weregreat, Jamie especially went above and beyond. Our favorite was the Great Wall, but they were all amazing.

Thank you so much

Maree

Hi Evelyn,

Our replies below:

1. You are eexcellent in speed and patience, no issue

2. Arrangements are very good.

3. Willing to recommend

Roger

Good morning Evenly,

We have really good time yesterday with Sandy, and thank you for your thoughtful gifts for us. I really appreciated that, I will for sure gonna miss Chengdu when I leave.

Siska

Hi Evelyn.

We are on our way to the airport now. Thank you Evelyn for arranging the trip and thank you Ashley for a wonderful Chongqing and Wulong experience. lt has been a pleasure working with you both!

Wong

Good morning Miss Evelyn,

Below are my comments:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, excellent.

2. How do you comment your cruise booking arrangements?

Good

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes

4. Your general opinion on us?

Very professional, trustworthy, helpful.

5. Do you have any suggestions on improving our services?

Will be good if the service consultant could use WhatsApp or other medium more commonly used in other countries instead of WeChat for communication. Most other countries don't use WeChat

6. Can we use your comments of our service, the photos or other images that you took for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?

Yes.

LING